*edit* management reached out and addressed some of these issues which I appreciated…read more Bummed to leave this review because I really wanted this to be better. Four of us were looking for a 5-star hotel experience less than hour from Philly as a little overnight treat for Thanksgiving weekend. We checked in around 3, pulled up to valet and the valet guy was nice but offered no help with our bags or anything. He said he didn't have a cart at the moment and I thought it was a little odd given how quiet it was. We went to check in at the desk and the attendant gave us our room number then told us he messed up and it wasn't inspected yet so we had to hang in the lobby. I was fine with that because I was excited to sit by the fire that they have marketed on their website (photo attached). No fire- just some electric candles. We grabbed a drink on the roofbar which was vibey but they charged my sister twice for incorrect items so we had to wait 10 minutes while they fixed that and we needed to leave for a dinner Rez. The room itself was nice, but the air was not working. The four of us slept terribly because of how warm it was- honestly so disappointing. We were also told they there was a nice breakfast in the lobby with pastries and things- again, not correct. There was one pastry type (good but still misleading) and some cereal boxes with warm milk. For $450 dollars this did not land at all. Would rather spend a few hundred more and stay at Four Seasons in Philly to get a real hotel experience. I would say go ahead and grab a drink here but save your money or stay somewhere else.

The architect and interior design team that designed this hotel should win an award. Both the…read moreoutside and inside of the hotel are a stunning display of design genius. To elevate the experience the staff are top notch; welcoming and accommodating. We got to the hotel at 8:40pm and were directed straight to the restaurant, so that we could order before the kitchen closed. While we feasted the staff brought our luggage to our room. It was only after we ate that we checked in to our beautiful rooms. We then went to the rooftop to grab a few drinks and relaxed on the outdoor couches. We were bummed to miss the speakeasy in the basement but can't get too upset because being outdoors on a warm summer night with a delicious cocktail is a great way to start a vacation.

A nice hotel on the river. We had a spacious room with a…read moreking bed. A couch and bathroom w walk in shower. Nice lady at reception. Desk. No pool. There's a bat in lobby. And free breakfast. The food is good!

Stayed here this past weekend since I was hosting a party in the venue next door. This was my first…read moretime staying here and it was ok. I luckily was put in a corner room so I provided the feel of more space for my king bed room (I didn't have a suite). The room was ok, but had a couple signs of wear&tear. Free breakfast is available every morning, which is very helpful. The best aspects of the hotel in my opinion are the staff! Everyone we interacted with was so friendly and helpful - they really provided a high level of hospitality and service to all of us staying there. My parents were placed/upgraded to the bridal suite by the front desk staff when checking in because they knew they were celebrating their 30th anniversary. One of the kitchen staff was kind enough to make some turkey sausage since none of us eat pork, and then she came out to speak with us about a certain piece of fruit that my nephew may like - it was very sweet of her. Not sure if this would be my first choice if I'm staying at the Riverfront again, but I would consider it because of the staff service - they make the place great!

Came here for a bridal event that the hotel was hosting. I had never been here before so I thought…read moreit would be a great way to see the hotel and possibly connect with vendors. What a beautiful space!

A beautiful hotel, and definitely has a classic look. This is a great option to host a wedding, and…read moreI particularly enjoy coming to the Playhouse theater to see shows. I will say the only thing they need to fix in that theater is the microphone system. We recently went to see the book of Mormon and unfortunately, it sounded like the Orchestra was louder than the people singing. A lot of the punch lines didn't hit the way. They usually would because you couldn't hear some of the lead actors actually sing.

This was hands down one of the most disappointing hotel stays I've ever experienced. We had barely…read morewalked in, and I was already counting down the minutes until I could leave and write this review. The staff were shockingly rude--especially the woman with red hair in the cafeteria, who seemed irritated by the mere existence of guests, snapping at people like we were a burden rather than paying customers. And the room? Absolutely unbelievable--in the worst way. It was so dirty it felt like it hadn't been cleaned in weeks. I had to drape sheets over the couches just to sit down without feeling gross, thanks to visible stains, what looked like layers of grime, and an alarming amount of dog hair--despite specifically booking a hypoallergenic room. The kitchen was practically useless, with barely any equipment to prepare even a simple meal, and to top it off, the coffee machine didn't even work. The bathroom sink was clogged and emitted a strong rotten egg smell that filled the room--it was impossible to ignore, even when trying to sleep. We're supposed to stay here for a few more days, but honestly, it feels like a nightmare I can't wake up from. I've never been so eager to check out of a place in my life.

This Homewood Suites was our first destination that I could rest and stay for a couple of days. On…read morethe way to Delaware, I got on the Hilton app and asked if they could upgrade me. Someone answered and said that they could. When I arrived later that day, Jeannette checked me in and gave me a great room on a higher floor with a great view of the Christina River. Jeannette later told me that she had replied to my text. Our room was perfect. It had everything that we requested starting with a king bed. The room had a small kitchen area. There was plenty of desk space and a small sofa with a computer desk. The bathroom was adequate. The view from the room was great. It was nice that we could see a high school rowing race one morning from our room. Breakfast is served downstairs. They had a pretty good offering of breakfast items. They had the usual items like scrambled eggs, sausage and potatoes. One of the mornings they served a smoked chicken for smoked chicken burritos. It was different and good. Along with these breakfast items, they also had coffee and juices. The gym is located on the first floor. They had sanitizing wipes to clean the machines before and after using the machines. A large screen tv was there for watching. Ellipticals and treadmills are available for you to use. It was enough for a good workout. The Homewood was a good hotel for me. Both my wife and I liked it. If in this area again, we would stay here again.

I was reading the recent reviews while my wife was checking us in and I have to admit that I was…read moreconcerned about our pending overnight stay. Honestly, compared to the recent reviews our experience was in opposition to others regarding the attitude of the staff. We found the staff friendly, respectful and courteous. Although there is construction in process and there was a very large event taking place we were welcomed and treated well. I had no complaints until after we came back from dinner and I took a shower to discover some issues. The plastic shower head was missing the rubber on the on/off buttons. For the price of the room you would think they could replace/repair this. Then there was the black mold on the walls in the bathroom, which was a bit concerning as well. If not for these two points...our stay was pleasant.

This is our first time visiting. Unfortunately, it was under renovation. The room itself was…read morefine. However, the hallway (at least the floor we were on) was a mess. They must be replacing the carpet because there were paint all over the carpet. The there was a unbearable lemon scene in the hallway. The breakfast was fine. Typical basic breakfast buffet. Nothing fancy. However, the waitress was very lovely.

Great value for the cost. Check in was a breeze, location was great, and the free breakfast was…read moreactually quite tasty. Save yourself some money and park on the street if it's a weekend. We found parking close by for free.

Parking is a real issue at this hotel. Guests must pay $25 to park in their off site lot. You…read moreneeded to be a genius to figure out how to pay the $25 so they wouldn't tow your car. When asked if there is security for the cars, the answer was no and to keep in mind that this is downtown Wilmington. There was pot smell in the halls. There was a baby crying in the room next to ours. The front desk texted my phone after 10 pm to ask how I was enjoying my stay and I had just gotten to sleep. The only thing good about the place was a clean room. How did people give this place 4 stars? Look elsewhere.

Just arrived, and they had my room and keys ready, even though I'm a few hours early. No hassle…read moreabout early check in is not common, and it's much appreciated! Room is spacious and well appointed, a comfortable space to unwind between air travel and this afternoon's work schedule. I could not have asked for a better welcome to Wilmington.

Clean Comfortable bed…read moreEasy check in Clean hotel with very comfortable beds and a great shower. Everything was spotless, and the room felt fresh and well cared for. Would definitely stay again!

Came here for a wedding and most of the party was staying here. I don't think I've ever had such a…read moregreat bed and such a good sleep!! The rooms are large with a living room and kitchen! There's an ice maker in the freezer, stove, and a dishwasher. Everything is very clean! The wedding rate was very affordable and even a nice hot breakfast in the lobby. Talitha and Natasha from the front desk text you to make sure everything is great and if you need anything. Definitely recommend this hotel.

The Wilmington Homewood Suites was such a pleasant stay. It is centrally located to all of the…read moremajor tourist sites, as well as very good restaurants. The check-in process was smooth, the lobby was very clean, and every staff member was friendly. Our suite was spacious, clean, and the pull out sofa bed was comfortable. The morning breakfast had many warm selections (omelets, french toast, sausage, potatoes, scrambled eggs), fresh juices, muffins, cereal, milk, fresh fruit, and a lot more. Aside from a great breakfast, they provided "Evening Socials," from 5:00 - 7:00 PM. We had a selection of drinks, full salad bar, mac & cheese, and assorted desserts. I was thoroughly impressed with their Evening Social. The pool area was clean, had plenty on seating and towels, and had two clean bathrooms. I would highly recommend this Homewood Suites and know that you will enjoy a pleasant stay, on every level.

Rooms are spacious and comfortable. Staff was helpful. Amenities need improving. The housekeeping…read moreteam was PHENOMENAL! So intuitive!!

Good afternoon, To…read moreWhom It May Concern, I have not received any other emails from you or anyone affiliated. There isn't a problem with my phone. Definitely haven't heard about any phone issues from others. Not to mention No Voicemail was left. Secondly, my DOG is a Service Animal. I take extremely well care of him as he does for me. A Dogs skin wouldn't look like that, and it was A LOT OF IT! It was NOT scotch tape, duct tape or another sort of tape! It was MOST DEFINITELY SKIN CELLS. I took photos of it both times and showed it to your staff. You could even see the prints of the skin. I know what skin cells look like. I am a Retired Police Officer, I've seen more than most and I certainly know what Skin Cells look like. Based off of the responses I've received, it's quite obvious that you(Sheraton Suites) don't truly value or care about your Guests. When I first presented the issue, it should have been rectified then! Especially, since I was told that Housekeeping was going to vacuum. But NEVER showed!! Thank you for making my stay just as Disappointing as the reason for traveling to Delaware.(Funeral) Your actions Undoubtedly reflect your lack of compassion, appreciation and concern. In conclusion, I'm certain I'll Never Patronize your Hotel ever again!1I11

Charming, great location, restaurant incredible, grounds are beautiful, romance bathroom very cleanread more

My stay was Christmas Eve, I had requested a room with a fireplace 3 separate times and even called…read more2 days before. When I checked in my room did not have a fireplace, I do not see how difficult it is to give someone who actually calls 3 times and the I don't have one. The towel warmer did not work, and one of the bathroom vents. I won't stay again.