The wife found this wonderful hotel. The owners and staff were wonderful. Its in a quiet area and…read morethere is a farmer's market on Sunday that is literally 10 steps away (Great Taco's Pancho's). The staff was truly nice and greeted us everytime we saw them. We had an issue with one of the doorlocks at 10pm at night and the manager came over right away, fixed it and tested it to ensure it was completely fixed (I'm sorry I forgot your name so we'll just call you Superwoman:). Yolonda is awesome she has warm smile and had some great recommendations. I'm sorry we didn't stay more days but we will defintley book a week next time we come to Hillsboro. Please make a reservation if you are in the area and trust me you won't want to leave :).

Stayed here because it was so close to my sons wedding venue and boy was I impressed the owners are…read moreawesome the place is amazing the owners have cute little touches that made me Feel welcome and you get vouchers to the little pastry shop across the street !! My room was decorated adorably, Was spacious had everything I needed and it had its own little patio ! I couldn't be more pleased with my experience here. Highly Recommend!

If you are looking for a nice, spacious place to stay in Hillsboro, look no further than this…read moreawesome, Japanese-inspired hotel. Unlike the typically small hotel rooms in Japan, the accommodations here are wonderfully large. Each room features a walk-in shower, a separate soaking tub, a coffee maker, a small refrigerator, and a Japanese-style bidet toilet (or washlet) that will make you want to buy one for your own home. Near the ground floor elevators, you will find complimentary coffee and lemon water. From the moment you walk through the black entrance doors, the front desk staff greets you with warmth and friendliness. Around the corner you will find a self-service store that sells gifts, souvenirs, Japanese apparel, drinks, and snacks at very reasonable prices--reminiscent of actual retail rates in Japan rather than standard inflated US hotel prices. They even sell swimwear in case you forgot yours. The property features separate men's and women's indoor Onsen-style baths where swimsuits are optional (unlike in Japan, where they are strictly prohibited). Please note that guests must be at least 14 years old to enter the baths, a departure from traditional Japanese onsens which allow younger children with parents. The grounds are beautiful, boasting a lovely indoor koi pond and stunning Japanese landscaping in the backside which you can see from the restaurant. For dining, the on-site restaurant, Waterfalls, serves an excellent mix of Japanese and American cuisine, and their Sake bar offers a fantastic variety of sakes where you can purchase by the glass, flask or purchase the bottle. Overall, we absolutely loved our stay and highly recommend this hotel!

The good: the rooms are very clean. The bathroom was lovely; sparkling clean, good water pressure,…read moredeluxe shower/tub combo. The Onsen baths are great. The hotel is in a very quiet location, and with great access to Hwy 26 to the coast. However. The black, utilitarian front entrance has no windows at eye level; it feels like you're walking at the back garage door. The sake bar and the outdoor pool were both closed. For two adults, 3-night stay, we got ONE washcloth. Hotel policy says room refresh is every other day and they NEVER DID IT. We checked with housekeeping on our way out on day three, double checked that we'd get clean linens ("Oh yes! No problem!"), made sure our towels were all in one spot... and came back 11 hours later to the same sheets and wet linens that we had left. The front desk gave us OLD LINENS - clean, but threadbare and NOT the same quality as what we started with, and no fresh bed linens. The bed had no top sheet; just a light covered duvet. Finally, there isn't enough parking; we parked on the street and had to walk in from half a block away two nights in a row. Would I stay again? Maybe. Not on a weekend, definitely not during the summer rush season. And if I do, I'll pack extra towels and washcloths.

The hotel was clean, the people friendly. The only thing that really irritated me was the…read morebreakfast buffet. We had a voucher, but literally everyone would come down and start eating, assuming it's free, and then get asked how they wanted to pay for it. One cringeworthy interaction after another. Put up a sign for god's sake. Everyone assumes it's a free continental breakfast as it is set up that way. And it should be free as it was awful. Outside of that nice place to stay.

The most expensive hotel in town. They charge for everything 99% of hotels give you with your stay:…read more Parking is $10/day. Breakfast is $16/per day. Laundry is $8/per machine, so a wash & dry is $16. They do have snacks for sale, but have marked everything way up. One soda and one pack of M&Ms was $11. Hair EVERYWHERE. Every towel has 2-3 hairs, the floors have long hair everywhere. Left the bath mat on the floor for 2 days. When I picked it up the underside was black and COVERED in hair. The shower door fixture is leaking rust into the shower. They have a restaurant and bar, but they are only open for a few hours in the evening.

A most positive shout-out to Jeff O. and Gabby S. for their excellent, and compassionate service…read morethey provided when I had to check out early earlier this week due to a family emergency. I appreciated their comments and efficient handling of my account. I will stay there again when business takes me to Hillsboro. Thank you.

The hotel itself is a 3 to 4 star. However, 3 hours right before our arrival at PDX, someone from…read morethe staff said our reservation was cancelled for no reason. We were already in the air and waiting for our transfer at SFO. I was really stressed by this cancellation. My wife and son were also very upset by this situation. My wife and I started looking for rooms in the Hillsboro area, but I was fortunate to be able to speak with Byron, the manager on duty, and he said that it was a mistake. I am not sure if it was a mistake or that it is the hotel's business practice of cancelling someone's reservation when they are overbooked? When we arrived we saw that the hotel was packed! We had booked with the hotel over a month earlier with a credit card. My only concern is if this is their business practice when they are overbooked, a reservation with a credit card means nothing to the staff at this hotel. Unfortunately, I did not get the name of the female staff at the front desk who called to tell me my reservations had been cancelled for no reason. It added a tremendous amount of stress for us that day. I am not sure if we can stay at this hotel again because of their business practice when they are extremely busy. This is not how a business should treat its IHG members. The manager promised us about 10k bonus points for the stressed that it caused us but as of this posting, we had not received the points. Update (8/7/26) The only issues we had with the room are a large hole in the bedroom wall and a very old stain on the carpet that maintenance tried 6 times over 3 days to remove the stain. Evan after the last attempted carpet cleaning, Patrick, was only able to remove about 75% of the stain in the carpet. We informed the staff person on Sun and to Vanessa on Monday and attempted to resolved the problems on Tues through Thursday of our stay. I told both staff members that is was okay for maintenance/repair to come in to fix the problem during our stay. The only other issue we encountered was a lose wall socket that was not properly installed, but was fixed quickly by Patrick. I wish that Byron would have given us a complimentary two nights for all the hassle that we encountered with our reservations prior to arrival and the issues maintenance had to fix during our stay. Otherwise, I hotel was pretty comfortable and the staff was trying their best to be helpful.

We stay here every time we are in town. The beds are super comfortable. It's nice if you have a…read moreone bedroom unit you get a mini kitchen. The staff is always super friendly, it's a great central location, and there's lots of places to walk around outside

Quoted room rate $259 + $20 pet fee Checked out $483…read more This was added Pet cleaning fee $150 Parking fee $12 Room taxes My dog is well trained and did nothing in the room that would require a cleaning fee of $150.

We always enjoy staying at McMenamins Grand Lodge and make a point to visit about once a year. We…read morerecently stayed for a quick overnight getaway and had another great experience. Our king room was spacious, comfortable, and dog-friendly. We really appreciated the thoughtful touches for our pup, including food and water bowls in the room and a welcome treat upon arrival. One of the perks of staying overnight is access to the outdoor soaking pool, which is always a highlight. The property has plenty to enjoy, including several bars, a main restaurant, a spa, and even a movie theater. There's enough to keep you entertained without ever needing to leave the grounds. We're big fans of McMenamins in general and, as Tripsters, we're always happy to visit their unique properties. Grand Lodge continues to be one of our favorites. The staff is consistently friendly, welcoming, and helpful. At times they seem a bit understaffed and can get busy, but the employees always do their best to provide great service and make guests feel taken care of. Overall, it's a fun and relaxing place to stay, and we look forward to coming back again next year.

What an amazing place! We stopped by as an alternative to outdoor activities because of rainy…read moreconditions outside and we were not disappointed. As described on their website, "the stately manor is filled with one-of-a-kind rooms, a beguiling ghost, spa, soaking pool, theater, games and restaurants serving handcrafted goodness." You were provided a map and wandered from the attic to the basement. Each floor was an exciting new adventure with pictures, paintings of/by previous guests, and fascinating historical commentary. We ate lunch there and it was delicious. Their menu is quite varied with specials each day and even vegan offerings. We thoroughly enjoyed our visit and purchase several things from the on-site gift shop. Parking was easy, employees were friendly and helpful, and the hours we spend wandering the mansion were a fantastic way to spend a rainy afternoon. I would even return when we're next in the area because I know there's probably much that we missed.

This is a beautiful location, it's like a hidden gem! I've been staying in other locations around…read morehere for no particular reason, thinking they were all the same. No, this one is by far the best experience I've had at a holiday inn Express in YEARS. The front staff was so kind and helpful. I forgot my phone with the daughter and she helped me contact my family to get ahold of her. The room is HUGE and very clean. I have my window cracked and I'm listening to birds sing. It's just very delightful here.

After going to this hotel! 7-8-26 Well, going to this…read moreHoliday Inn was even better than I expected! When I walked into the hotel and told them who I was, they greeted me like I was their long-lost friend, it was so fun! I got to meet Jennifer, Estefany, and Daniel face to face, which was the treat I was looking forward to. Then I got to meet my new friend Dominique! First of all, we have been to many hotels over the years for our anniversaries, but I have never been treated like this in the past. They did some special things for us at this hotel that we have never had done for us before! We were amazed at the way they went above and beyond for us! Then besides everyone being very nice and welcoming, the hotel was so clean and just smelled fresh. The view from our window was beautiful as well! To top it all off their free breakfast was amazing! That is where we met Dominique! She was like icing on the cake. She worked nonstop in the kitchen and dining area to make the breakfast perfect for everyone! She met me the first day and called me by name every day after that! She kept all the food fresh and all the tables clean, like I said, she never stopped! She was cheerful the whole time and just brightened up the breakfast area for us all! She was a great addition to an already beautiful experience! If you are going to be staying anywhere near Hillsboro Oregon for any reason, I would highly recommend you go to the Holiday Inn Express in Hillsboro because you will never find another place that is cleaner than this, or more beautiful than this, or with nicer people than this! I cannot say enough good about this hotel and hope you get to go meet my new friends! With MUCH appreciation again, Wilford (Bill) Allen

Good things: super comfy mattresses, hot tub was hot, really cool that juice & coffee are free all…read moreday. However I was refused the $50/10,000 point credit for a 3night stay, even though my stay was 3 nights. Fun side activity: I also had several deposits held on my card - one for each night - and had to check in & out every day. Our room had loud, pounding music all day & night - we thought it was a neighbor; turns out we were above the pool. I was told how sorry they were, and that was it. We had to try to work & take meetings with a constant, loud bass in the background, as well as try to sleep through it. After several texts and complaints, on the third and last night, somebody finally turned it off at 7PM. Not worth the comfy bed & free juice.

Ok here goes…read more.... Pros - Brian had very good customer service skills when we checked in after 11pm. He explained the house rules when it came to midnight and how to access the hotel. He asked how we were doing and so forth. Cons - there was a male individual at the counter speaking to him before we walked in.....without a shirt and only wearing dark colored boxer briefs. Not something that should have been acceptable. Other Pros - Breakfast was good and well stocked. In addition to a make your own waffle station, there were bagels and yogurt, as well as a warm food bar with scrambled eggs, bacon, French toast and biscuits with gravy. Juice options and coffee/tea rounded the corner. Beds were a plus. Firm mattress and supportive pillows. The main issue was the guy wearing nothing but his briefs at the front desk when we came in.

What an underwhelming experience! They charge you to park, the room was out of shampoo and smelled…read morelike Chinese food, AC didn't work, the hot tub was broken, and staff were clearly uneducated. We won't be back - the extended stay residents really made this place feel like a low income apartment operation, as well. Too many issues for us to return. Portland keeps going lower on our list of places to visit!

Great stay! I used to work at a Marriott so my standards are very high when staying at one now…read more Maria at the front desk was outstanding, she really went above and beyond! We're currently traveling the country and she gave us the best customer service we've had on our journey! I felt like I was staying in an apartment! It was so nice and clean. They had laundry available and I felt very safe staying there! They also accommodated parking for our 31 foot RV.

We ended up at SpringHill Suites after needing to change hotels at short notice, and it turned out…read moreto be a great save. We were able to book quickly at a reasonable rate, and the front desk clerk kindly let us check in early, which we really appreciated. Our room was a good size, with two queen beds, a sofa bed, and a small kitchenette area, making it comfortable and practical for our stay. I was especially pleased to find Udi's gluten free muffins available at breakfast on our first morning, though it was a bit puzzling that there weren't any gluten free options the following day. The staff were excellent throughout. They were so friendly, accommodating, and always willing to help. The location is another big plus, with plenty of restaurants and shops nearby. You will need a car, and the only downside was the parking fee, which felt a little unnecessary given how much parking there is in the area.

We arrived and the first room we were given smelled strongly like fresh wet paint. It was honestly…read moreoverwhelming and not something that should be offered to guests especially since strong paint fumes can be unpleasant and even unsafe for some people. It made the room completely unusable for us. We went back to the front desk to ask for another room, but were initially told there were no other rooms available with two queen beds. They offered us two separate rooms instead, but said we would have to pay for the additional room, which didn't feel reasonable given the situation. After going back and forth, they did end up finding us another room and thankfully didn't charge us extra. I appreciate that they eventually made it right, but the whole experience was frustrating and could have been handled much better from the start