I had a very unpleasant experience a few days ago with this woman (I believe it was an Erica last…read morename starts with an M) she was extremely short towards me with everything that she said to me. She was unbelievably rude and just genuinely seemed to not care at all about our conversation, anything I needed and seemed to even not care about her residents or even for fellow employees. This woman is a horrible human being and I would highly recommend for her to be removed and replaced ASAP

had a bad experience submitting a complaint. I was told to do it online than id get a call back…read more Never got a call back felt like staff didn't take my complaint serious.

My grandma moved in here 2 years ago. It is absolutely beautiful to look at, the decor is amazing!…read moreThe rooms are a good size and new. My grandma loves the staff and they treat her like she is their own grandmother. These are the kindest, most compassionate people I have ever met! They go way ABOVE and BEYOND what they have to do to make this place work! I have been humbled in the 2 years she has lived here. I worked in the medical profession for years and I have seen more compassion and grace here than I ever have anywhere! So grateful to God we chose this place! If your place doesn't have a Fitz, you are missing out! (Activities director/personal trainer) they have a state of the art gym that no other here in Amarillo has! If you don't have an Amanda-you are missing out! She does the craftiest crafts!!! So talented! Most of the staff has been there since we went in. They are all unique and superior in this profession!!! I want to name them each and every one but I don't want to leave any out! And BINGO!!! Big crowds of the residents competing! The sweetest people! Joe (facility director) is incredible and wears dozens of hats every day!!! You will see each and every person doing whatever needs to be done! If they are short in one area, they wear another hat! Amber, Val, Kaleigh, Danny, Tyler, Bri, Nettie, Carrie, Bradley, deslynn,...they will pick up the slack! The staff is gold star, the food is great! Bianca works hard and you feel and taste her love! You can't go wrong choosing LATS! Go see for yourself!!! I love these people like they are mine!!! They ARE mine!!!

The Legacy at Town Square is a horrible place for loved ones. A medication error by the facility…read morewas the direct cause of my mother's death. They were unapologetic and showed no remorse. Horrible!!!

I went to the Craig for Rehabilitation. In The Rehabilitation department is a very sweet, caring ,…read morethat helps with with your Rehabilitation. Her name is Pam I give her stars.Thank you Pam for helping me get my life back.

OK. They desperately need more wash/dry machines. Totally inadequate for residents' needs…read more Improve food variety, quality and quantity. .Add some fun "pop up " rotating food choices, like crepes with cherries, muffin bar, frozen entrees that' are quick to microwave on demand.

I am so disappointed in the experience we had while our parents were there. First they took my…read moreparents to a doctors appointment and left my Mom outside in July in 96 degree heat for 3 hours. She was not Able to walk so they let her out on a walker and drove off and left her. Secondly we were assured their long term care insurance would pay on both of them. Were told they had paperwork to correct and that they would actually owe Mom and Daddy money. That never happened and we were handed a bill for a tremendous amount of money when my Mom passed away. We paid it in full. Very disappointed and I would not recommend this facility to anyone for their parents care

Visited this facility to see my grandmother and overall, I found it to be very nice and clean and…read moreto have very kind employees. The ladies at the front desk when I first came in, were quick to give me instructions on how to sign in and where to go to find her room. One lady even walked with me to the elevator and to the room to be sure that I found it. An employee came in to help her use the restroom while I was there and he seemed nice as well. I walked with her down to dinner and there was a woman working in the eating area who also seemed very friendly and cheerful. It seems like the employees really have a love and passion for what they do here. My grandmother's room also seems very cozy and homey. Only reason I left a star off is because my grandpa has said that some of the cleaning staff (He believes) have stolen some of my grandmother's belongings, such as her phone charger and other personal items. For the price that residents and their families pay for care here, it's really sad that this slips through the cracks and doesn't get corrected.... My grandfather and mother have mentioned this to the staff and were told the cleaning staff is a separate organization from them and they can't do anything. Seems like a cop out answer to me because someone is paying this company and there are other companies in town, that may not steal they could use.... So, they could at least notify this company that this is happening..... That being said, I mostly feel very confident that she's being well cared for and is safe here and that it's a wonderful facility. I saw some of the other residents there and they seemed happy.

High quality medical care vs other local providers, which we've used for both parents. Sincere…read morelove and care for our parents. Open, bottom line communication, which I requested. As a business woman, I asked for medical, physical, emotional, and behavioral facts. They were honest, which helped me make decisions for our family. Best facility our family has experienced in ten years of parental care.