My Mother has been living there 5 months and is happy with it, she complains about the food a…read morelittle but for the most part she eats well, the chef has personally came out and set down and discussed with her what she would like, the people are super friendly and they have a nurse available to check on them and help out, we have not ask for anything that we did not receive fast and courteous attention,

As much asy husband's grandfather enjoyed living here and the food was AMAZING and the staff was…read morewonderful (while he was alive) the way they handled his death with the executor of his will (my mother in law, a VERY known face up there) was DESPICABLE, AND ETHICAL AND IMMORAL. First of all he passed away about 6 days for rent was due and they let her know that they would be taking rent out of his account as they need a 30-day notice......Yes to make sure that your relationship with God is so good that he lets you know when your loved ones going to pass away therefore you can give a 30-day notice otherwise you will be charged rent the next month. Then to top it off we were up there the day of the funeral to clean some things up in his room and she was approached by someone who worked there and handed a bill for a hundred some odd dollars for rent that was not taken out of his account. For the first few days of the next month .... it's confusing. Yes. The way it was explained to her is that they take out rent on the 10th of the month as a courtesy to everyone, but their books run rent from the first to the first of every month??? Makes zero sense. Then they hassled her about his call button and where it was. Somewhat understandable, but more than likely it got taken or was somewhere on his body when HE PASSED AWAY. They also hassled her about a cable box and remote that we returned to the cable company asap that HE was paying for. When I say hassled I don't use it lightly. Keep in mind he paid rent every SINGLE month for YEARS no problem and was never an issue for these people. She couldn't even properly grieve until she was completely done with this place because of how they treated her. It isn't really their fault at the Clairmont per say they are only doing what their management company (THE HOLIDAY TOUCH) asks of them, who by the way would NOT speak to my mother-in-law despite many many attempts on her end to get a hold of somebody or have somebody call her for management. She lost her FATHER and was treated like a tenant who was trying to skip out on bills. Beware placing your loved ones here.

The Legacy at Town Square is a horrible place for loved ones. A medication error by the facility…read morewas the direct cause of my mother's death. They were unapologetic and showed no remorse. Horrible!!!

My grandma moved in here 2 years ago. It is absolutely beautiful to look at, the decor is amazing!…read moreThe rooms are a good size and new. My grandma loves the staff and they treat her like she is their own grandmother. These are the kindest, most compassionate people I have ever met! They go way ABOVE and BEYOND what they have to do to make this place work! I have been humbled in the 2 years she has lived here. I worked in the medical profession for years and I have seen more compassion and grace here than I ever have anywhere! So grateful to God we chose this place! If your place doesn't have a Fitz, you are missing out! (Activities director/personal trainer) they have a state of the art gym that no other here in Amarillo has! If you don't have an Amanda-you are missing out! She does the craftiest crafts!!! So talented! Most of the staff has been there since we went in. They are all unique and superior in this profession!!! I want to name them each and every one but I don't want to leave any out! And BINGO!!! Big crowds of the residents competing! The sweetest people! Joe (facility director) is incredible and wears dozens of hats every day!!! You will see each and every person doing whatever needs to be done! If they are short in one area, they wear another hat! Amber, Val, Kaleigh, Danny, Tyler, Bri, Nettie, Carrie, Bradley, deslynn,...they will pick up the slack! The staff is gold star, the food is great! Bianca works hard and you feel and taste her love! You can't go wrong choosing LATS! Go see for yourself!!! I love these people like they are mine!!! They ARE mine!!!

i had a bad experience here. nurses were very rude at times and often slow to respond.read more