Really love it here! Great service and excellent customer service on the road to reaching my…read moreskincare goals

STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

Such an amazing experience with Sameera at Skin House. I booked the Glow Reset with dermaplaning…read moretwo weeks before my wedding and it was the perfect pre-wedding treatment. I left with radiant, glassy skin and felt completely wedding-ready. Sameera is incredibly skilled and takes the time to tailor everything to your skin while also educating you along the way. The entire experience felt relaxing, elevated, and results-driven. Highly recommend if you're prepping for a big event!

I've been coming to SH monthly for the past 2 years and it's transformed my skin. When I started…read morecoming in I was struggling with congestion, acne and overall angry skin but after seeing their wonderful estheticians my skin is clear, glowy and I feel like I know how to manage my skin. Mercedes is wonderful and I look forward to seeing her every month. She took the time to understand what my skin likes + doesn't like to make sure I get the best treatment and a routine I can take home. Highly recommend Mercedes and the rest of the Skin House crew.

One of the managers reached out following a so-so facial experience and invited us back. It was…read morelike night and day, with zero product pushing from the esthetician and a much more relaxed experience.

I love this place!! Manicures amazing, brows amazing, massages to die for! Love everything about…read morethis but they could use get ready rooms after service. Everything else amazing!

I had a fantastic experience with Alyssa at the spa. She presented herself not only aesthetically…read morebeautiful but friendly and knowledgeable. I was well informed of my impending procedure. I could barely feel the pinch the needles for my xeomin injections. Alyssa thoroughly explained the medicine used in the injector and its after effects, if any. I will definitely return to Laser Away and Alyssa in Center City Philadelphia on Walnut Street. I Am For Sure One Satisfied Senior!!!!!

My experience was horrible you can't trust nothing at this place. I paid 1847.00 for horrible lips…read moreinjection with scaring and no Botox when, I paid for 80 units. The asia lady there was horrible didn't do what I paid for. Also they don't understand why you have to upgrade for if the men are low class

Best choice I ever donw to my skin was going to this spa. I never have acne until 2 years ago. I…read moretried many products, from high ends to drug store ones, went to many spa but nothing worked. My acne just getting worse and worse. I found this amazing spa on Google and called them right the way. 2 hours later, I showed up and started my amazing skincare journey. My skin was TOTALLY CHANGED after 2-3 times visiting, never feel that good after few years struggling with Acne and acne scars. Just want to say THANK YOU so much ! Highly recommend this place for everyone. Affordable luxury spa!!

Best acne facial in Philadelphia. A small shop that gets big results in South Philly.read more

Poor service unless you stand next to Sisley or Tom Ford cosmetics the sales associates don't…read morebother to help...

I stumbled upon this beauty bazaar on my way somewhere else having time to spare so I popped in to…read morebrowse. I had never heard of Blue Mercury and being a dedicated Sephora/Ulta girl I was curious too see how they stacked up. The store is very nicely laid out, the products beautifully displayed and the associate I talked to was quite friendly. I could see immediate differences that set Blue Mercury apart. First where as all of them have makeup brand reps that will do brows, lashes and make overs at their counters and just as Ulta has a full on hair salon, BM has a spa which is definitely cool. Also, BM is stocking brands you can only find in better department stores like Nordstrom and Saks. Brands like Tocca, Aerin, Claus, etc. And last, they have an amazing variety of candles and fragrance diffusers for your home.

Think there may be some miscommunication about when they're actually open. Online said they were…read moreopen and at the door everything was locked up & no one answered the phone. This isn't the first time I've had their issue Sucks because I enjoyed going there many years ago but need a place that's consistent. Their threading services are decent esp for such a cheap price.

i have always had thick eyebrows with a medium arch. the lady i usually go to was not there. i…read moreshowed her a reference photo of how i wanted them to look, they were supposed to be same thickness and medium arch. she took off way too much and now my eyebrows are super thin and uneven... i am in CRISIS. i told her they were too thin and that is not what i wanted and she kept saying for the arch i want, this is how they're supposed to be. i will NEVER come back here again

BEST OF PHILLY! Ana is a wise, experienced master esthetician. She is very kind, welcoming, and…read moreeducated. I cannot recommend Ana Pesce enough. YOUR SKIN WILL LOOK BETTER! I'm 57, my skin looks better now than it did three years ago!! Go see Ana. Get pampered, learn how to take care of your skin, and get ready to GLOW... The absolute Best!!

I should've read the lowest ratings first as many others explain that extractions by Ana are not…read moreher forte. I went in for a "deep cleansing" & walked out with nearly the same amount of congestion as before. My major bumps weren't touched at all. It's false advertising. I wish I spent my money elsewhere. She's nice so I feel bad giving 1 star but future acneic clients must be cautious & spend their $ somewhere that will actually help.