Great service. Very attentive. Chris is a Godsend and trustworthy. You can rely on this company.read more

I had a complete a/c system put in by B @ E heating and air augusta 2020 . I went to turn on my a/c…read moreto find out it would not work . So having a warranty I called the people I had payed close to 8500 dollars for the system just over a year ago they came out to check it out . And told me they had to order a controller panel for the camper and a cycle switch for the evaporator or inside the house . To make a sad long shity sorry shorter . Now under warranty they told me they had to order the parts and it would be 4 days . But I had to pay for the service call today . In the amount of $240 . Then told me it would be $ 2800 to 3000 to fix it under warranty. I said a few very nice words and asked why . He told me the parts were under warranty only. Now I had watch this man and test my unit an myself have been hvac certified for years . So I call Georgia Carolina and asked them to come take a look at it. From the very first moment you knew you were in good hands. He didn't hook up gauges . He started by testing the electrical voltage of the system and with in 3 mins found 2 lose wire nuts on this new unit that B@E had over chagered me to install and flooled my carports because it leaked out the freon and had frozen up. But getting Back to the true Experts Georgia Carolina they found 2 lose wire nuts and a bad Schrader valve . Now mind you the same valve Back woods B@E had just been playing with . But the Tech From Georgia Carolina heard it leaking when he was fixing the lose wire nuts . So Georgia Carolina found no parts bad except that valve leaking and he check the speed on the fan for the unit and it had never be changed from its factory prest. For a smaller unit .Now I'm no English major as you can well see. But I have been a Sr chief Marine engineer for many years where I would on everything for hvac. Computer radios diesel engine gear boxs any and everything that could or would go bad . I know good work and workmanship when I see it and also bullsh.t lies. B@E fall in the bullshit lies category. Georgia Carolina fall in the topshelf expert category with great workmenship. When a hvac man puts his gauges on your unit first thing you know your screwed. Voltage is always the first system to check . They even give you a complete read out of what your unit is doing . That in itself cuts out the bull. Thank you Georgia Carolina you will always get our business and that of anyone I know that needs your services.

I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

They let me know that a job was taking longer than expected and we rescheduled for first thing next…read moreday. I was impressed with their politeness and courtesy. Good job!

Ryan is personable, efficient, and easy to work with. He's quick but also careful, and he took the…read moretime to explain everything clearly to the homeowner, which I really appreciated. Five Stars Ryan!!! When we requested service over the weekend to come and check out our HVAC they let us know what the cost would be and we accepted and they came very quickly. They found out what was needed very quick and on Monday sent us a quote. What really stood out to me about the company is their honesty. They originally installed our unit 10 years ago, and we had no idea it was still under warranty. They could have easily said it wasn't and charged us an extra $1,000 -- we never would've known. But instead, they let us know it was still covered, saving us a significant amount of money. That kind of integrity speaks volumes about the company and is exactly why I trust and recommend them. They're truly reputable and stand behind their work.

David has always done top notch work for us for over 25 years. I trust his opinion regarding HVAC…read moreequipment. Highly recommend.

We have tried a few different hvac companies in the area but never thought the system was fully…read moreserviced according to my research of what a full service should consist of. Brain came over today and did a full service. He provided me with a check list that goes above and beyond my research of what a full service should be. My system is running well and I'm 100% satisfied with the service. I hope Brain will be the technician that always comes out to service our hvac system. He is an excellent technician and a great person. I am going to stay with this company as long as they maintain the high standards as Brain did. Thank you for the excellent work!

James did a great job of inspecting and cleaning my units…read more Prompt, polite and professional --thanks

They charge double the price of a standard water heater & installation. The technician was able to…read moreanswer my questions.

I called on 6/29/24 at 530 pm to politely inquire upon availability for an after-hours service for…read morea warm A/C output from my unit. The technician returned my call within 15 mins with a resistant tone in which he did not wish to disclose the after hours diagnostic fee. He immediately asked me WHY was I calling in this 100 degree weather (in which I assume he was working in). Additionally he wanted to know if I was JUST calling around for pricing - this was pointless to ask as he refused to provide such said pricing anyway and therefore lost money for his company by leaving me with unanswered questions for a profitable problem. Due to this resistance I decided to calmly give my money to another company that would respond to these basic, and typical questions, with reason.

We had our semi-annual HVAC maintenance done two days ago. Issak and his coworker completed the…read moretask quickly and professionally with a minimum of direction. The bonus is both young men were pleasant and as has been our experience with Holley since we switched to them, their pricing seems fair.

Don't trust the good reviews…read more 2 year old Carrier Heat Pump not cooling on a Townhome bought new 2 years ago. No idea who installing company was. Property manager jumped the gun and called out another company that was not Carrier authorized who diagnosed it as a freon leak from a bad factory solder joint. $770 to repair from non Carrier authorized company. Called Carrier for warranty coverage and they recommended Holley as they are an authorized Carrier dealer/repairer and could diagnose the problem, then contact their Carrier representative for a solution. Holley confirmed the diagnosis of factory defect with bad solder joint causing all freon to leak out. I was told by Holley service tech, they cannot guarantee the repair or assure me that one of the other solder joints will not leak eventually causing the same issue. I also was told by Holley several times that they would not deal with Carrier for a solution as they "did not install the unit" (when it is not an installation issue. It is a manufacturer defect). Estimate to repair from Holley $1660. Somewhere along the line, Holley did speak with their distributor Mingeldorf (sp?) who offered a $500 credit towards labor to repair the unit, but it had to be used within 15 days. I then got to tinking about the difference in repair estimates. I asked for a itemized breakdown from Holley for the repair and was given this: $470 for 5lbs of R401A $1190 for 3 hours of labor, Misc, Materials (acetylene, copper fitting, solder material) Now lets assume the Misc and materials is $100. That equals $1090 for 3 hours of labor or $363/hr. I have asked for their hourly labor rate 4 times and they will not give it to me. The owner is rude and basically said I need to go somewhere else to have it fixed. He stated that I don't want to pay for anything (which is untrue). It is clear to me that they are deceitful in their business practices as I can assure you that $363/hr is not the going rate per hour for HVAC service. I don't want the repair for free, but I also don't want to be lied to and taken advantage of which is what this company is doing.

We cannot thank Daniel, Kenny and Brian enough for going above and beyond when replacing our…read moreductwork under the home. They were very professional, personable, courteous and quick about getting the job done. They even waited till the last minute before cutting the AC unit off so It did not get so warm in the house while they were replacing everything. They also managed to get it done in one day when we were told it would take two days by a few other companies. One of the best experiences we have had with a business ... From getting the quote, setting appt to the completion of the job. Also, much more affordable versus the other companies we had quote. I highly recommend!

Had a routine maintenance check done. Called and they were able to come out same day. Technician…read morearrived within the hour time window and was friendly and professional. Payment taken at time of service was easy. Receipt and write up of service was promptly delivered to my email. I would highly recommend this company for any of yours service needs.

Great company. Honest owner. Technicians are nice, knowledgeable, and the price is fair. We have…read moreused this company for years!