IMHO I came to buy a gift card for my granddaughter. When I called the store to ask if they sold gift cards and where exactly in the mall they were located, the nice clerk gave me very good instructions and which mall entrance was closest to Hollister. The store was neat, clean and organized. I think there was only the one gentleman working the store, and he was helping a young man with his order and purchase, so I had to wait a little while. But the clerk nicely told me he'd be with me soon. The fact that he acknowledged my presence and that I'd be next, spoke well of his customer service skills. After he processed my gift card purchase, he made sure to tell me that sometimes the gift card will slip out of the card holder, so make sure it is secure. I'll probably be back since Hollister is my granddaughter's favorite store... read more

talkative unproductive staff members Imagine ringing someone up to then not even remove the security tags of the item only to ruin someone's Disney trip! Haha! Well I was the victim of this terrible, tragic accident. Store is fairly small. Limited items. Same layout as other hollsiters. Some staff are friendly but despite that, some don't know how to do their jobs. Sadden to say, I only came here because I was in a sudden rush as my flight was leaving soon. But I rather take a 30 minute drive to go elsewhere. read more

Hollister Co - sales associate did not remove security tag - Women's Clothing Near Me - San Jose, California

Searched around the web and found a winter jacket that will fit for my up coming cabin trip and the Hollister jacket caught my eyes. It was showing that it was available at this location so I decided to pay this store a visit. Right when I walked in , I found more nice jackets aside from the one I had in mind. Got excited and grabbed a couple to try on. Both the jackets looked good. It was a hard decision and was I being indecisive. Looked in the mirror and I wish there was someone to help me make up my mind. Luckily Bernal (who i later found out the store manager) happened to be around. Bernal was able to help made up my mind. Thanks goodness. Lol. He had his input and it definitely does help to hear it from him. Bernal also went out the way to make sure the jacket that I picked was a certified down jacket. He also suggested for me to become a rewards member by just adding in my phone number and email. The jacket was already 40% off plus an additional $10 off!?? What a steal! I do feel that it makes a difference when you shop a store that has great management. The store was organized and inviting. All the employees that I ran to inside the store all greeted me and make me feel welcome. I'm glad I made the trip to the store instead of ordering online. Awesome experience. I got my shopping advisor Bernal and save good amount of money. I'm a happy customer. read more

This review was for Memorial Day weekend at this Eastridge Hollister store. I would give this store ZERO star. First, waited over 1/2 hour at the register while the "manager" was closing some registers. There is a long line of customers waiting. Why can't you do this after the store closed? Workers are incompetent, charged me for something that I didn't buy. I discovered it right after we left the store and brought the item back. The cashier was not happy that she had to refund me and said "I tried to give you a free shirt". What?!!! You didn't give me anything free! You've made an error mixing up a shirt from the counter and charged me for it! When this cashier reversed the sales transaction I lost the $10 credit that was applied to my first transaction! I asked for the manager and she was useless. She said she was new and she does not have access to return the $10 credit and that I had to go to Great Mall's store to see if they can help. Seriously??! Can't believe this happened! These workers are so incompetent and rude. I have not shopped at Hollister since then and I will never shop at any Hollister stores again. There are plenty of other places to go! read more

Hollister Co - Lol...sign at the dressing room entrance - Women's Clothing Near Me - San Jose, California

If I could give zero stars, I would. Recently started shopping at Hollister since I really love their jeans. But I buy my jeans at the Hollister at the Livermoore outlets. I went to the Eastridge a couple of times to pick up an online order and the customer service is just horrible. They really don't care about you they just give you an answer and a mean look. I never even got my online order that I sent to pick up at this location. It's cool, I got my refund back quicker than I would have gotten my clothes, I even spoke to customer service and they said my order was shipped to the store on 12/19, and an employee named B.Eddow signed it. I called yesterday and they were all confused and quick to hang up. So whatever. Glad I didn't waste my money on my Hollister gifts and got my money back. read more

Hollister Co - Proof that the customer service representative said that they should have my order, yet the employees said otherwise, lol. - Women's Clothing Near Me - San Jose, California

If am looking for a place to find clothes one of the main things for me to consider is a well lighted store. THIS IS NOT THE CASE FOR Hollister. I can never understand the calming soft lights that they have in this store. The concept of selling outfits in dim lighted venue is ridiculous and conceptually manipulative. I guess they are trying to calm the customer when looking at their merchandise which is tagged with a ridiculous price. One can also be suspicious that the store is doing some visual trickery to make customers fail to make any sound judgement in color and quality. Sure this place looks like a man cave but it is no different from going into a horror house minus the creepy music and scary actors. By the way, I did buy something in here....the trick worked but I had a hard time choosing the color because of the damn lights! Saving grace...an attentive store clerk who looked for my requested shirt size but alas the size is unavailable. At least there was the effort. Would have given a half star more but when I was ready to pay, there wasn't anyone over the cashier booth. Waited for about 3 minutes before someone finally came. FYI there wasn't a lot of customers. read more

Love going to this store, but most of the time I can never find what I want. Workers here are nice and friendly. One time my wife got me a polo shirt for a really good deal. The one thing I don't like is most of the clothes here can be pricey. I love their soft polo shirts, but when I come to buy one they never have the style I like. Over all I love their shinny jeans. read more

I've been here many times, but I never really wrote reviews about the store. Whenever I go in, the staff is ALWAYS limited. The last time I went was about 2 weeks ago. There was only one person working! I waited for about 10 minutes for the changing room. The girl who was working there had a sad face that looked like she didn't wanted to be there. Aside from that, the clothes there are sometimes a good deal, but not every time. read more

Nothing exciting here but also nothing really bad. This feels like a smaller Hollister than some but overall I got the same experience that I get anytime I walk into a Hollister. The store isn't too bright so it can be hard sometimes to see how some pieces may look in good light. This includes the fitting rooms with below average lighting but that is part of the desired store appearance. The clothes are decent to good quality (speaking for men's clothing only) and they usually last me a while. I think the quality is pretty comparable to A&F with a much better price point. It doesn't take long to walk through this store but I've always found sales or good stuff on the sale rack. The store could use some better organization and standardization but I do eventually find what I'm looking for. I usually get greeted by an employee but sometimes if they aren't staffed you might have to wait a couple minutes for a fitting room. The lines can take a few minutes depending on the employee and number of registers that are open but I've never felt like I was waiting too long. Overall it's your average Hollister...a little on the small side but if the sizing and style works for you there's no reason to avoid this location. read more

I haven't tried it...but I bet I could literally fit a pair of these jeans around one of my thighs; the pants are that tiny. Even the large clothes are tiny. If you want a complex, come here. It's also got that musky, you've-just-walked-into-abercrombie/hollister scent that almost makes me run screaming for the hills...ALMOST... Today I was walking by and saw a scarf in the same style I've been searching for in the exact length I wanted draped perfectly around the neck of the over-tanned, slutty-looking teenage mannequin. So of course, I had to go in and buy it. I love it, and it doesn't have any logo of any kind on it, so no one will know it's from here. Right! That's what I thought at first. But once I got it home, back to a normal-smelling realm, I realized the thing reeked of hollister. I called them up and they said they spray the clothes with some sort of Hollister Co. scent spray (that I obviously couldn't smell while I was in the store--aka the perfumed mother-ship). Now I have to get the thing dry-cleaned before I can even wear it. Ugh. That's what I get for buying something from here. read more

Hollister clothing to me is a mixed bag. They carry some cute looking tops for women and nice shirts for the men. However, I do not own a single piece of clothing from Hollister. Reason is, they don't carry real sizes for real people like me. BOO! Medium sized womens shirts seem more like a small. While small to them is more like XXS. One time I tried on a large knit hoodie, which looked nice and comfy. I thought it would be a perfect fit, but boy was I wrong. I could barely even put it on. By the time I looked in the mirror, I felt and looked like a tightly wrapped lumpia with extra meat bulging out on the sides. Worse, I had a hard time getting out of the sweater. Geez, Hollister isn't friendly at all for women with curves. I guess you have to have the body of a teen or tween in order to fit their clothing comfortably. read more

I fall in love with the stores that sell you a reality. We women are beautiful regardless of size. Thank you. read more

Hollister Co - Women's Clothing Near Me - San Jose, California

Walking in, this branch looks like a typical hollister store, dark and stuffy. I'm not a regular shopper at hollister but needing something from here that I saw online and wanted to take advantage of the 50% off. The workers here are not at all helpful and rude! I was asking the girl about a jacket that I was looking for and she didn't seem like she knew where anything was. Then I asked this other girl about the jacket and showed it to her on my phone. She GRAB my phone and said she was going to check the back...surprised to me she walked away with my phone! When I asked for it back she said that she needed it to look for the jacket. Then gave it back to me with an additude!!! Who does that?!!! I give them two stars for being clean and that's it. After coming home, I actually called in to talk to the manager about the incident but from our conversation, I doubt anything got done. read more

Why do they keep the lights so damn dim in here. I like some of the clothes they offer. I do not go here much because it smells like a boy band in this store and it is so dark in here you can not even look at the clothes. But every now and then I find myself in here looking for some thing that was trendy last season and is now on the clearance rack. All in all I recommend this place to anyone looking to buy some clothes that say, "look at me I belong at the beach even if I am in East Side San Jo." read more

I don't shop here as much as I used to when I was younger, but this location is the best of all the Hollister's in the area. If you like big crowds of crazy customers tearing apart the store, go to Valley Fair's Hollister. If you want lazy employees to ignore you, check out Oakridge's Hollister. And let's not even get started on Great Mall. Let's think about it - A Hollister? On the East Side of San Jose? Who's going to shop there? Exactly. I used to frequent this location because no matter what time and what day I went, there was never a million customers making the store unshoppable. The employees always greeted me, always offered me their help and I always found what I was looking for because they always had my color and my size because Eastridge doesn't get as much business as Oakridge or Valley Fair. The clothes are smaller because they're made for teenagers. read more

I usually don't shop at Hollister because I heard bad stories about how the company discriminates people, but my mom and I saw that there was a sale on their jeans for $25 so we went in to check them out. My mom is the type of person to ignore sales associates when they ask her questions, but there was this one girl in particular who seemed genuine and knowledgeable about the products. The Asian girl (found out her name is Jessica) noticed that we were just browsing, so she asked us if we needed any help and even showed us some cute clothing options and how to style them. We left the store satisfied and even got to bring home 4 pairs of pants and a couple tops. We didn't feel discriminated at all, and will be returning the next time we are in the area. I hope that Hollister really has changed as a company and will continue to hire nice and knowledgeable people like the girl that helped us! read more

I went in today in the evening and the store smells horrible! I'm really allergic to seafood and I broke out in hives shortly after I left and my throat got clogged up! I almost died! read more

I have been working here so I know what this store is like. First of all, let me tell you about the bad treatment I get from the crappy manager. We have 3 manager, Lohni, Lauren and An. An is fine. Lauren is slightly bad. And Lohni was a bitch. The managers did not give me proper training but instead they just keep yelling at me in front of the customers. Especially that fucking joke of a manager Lohni. They never told me where everything was. Instead, I was harrassed by them. I should have reported them to the DM when I had a chance. This store sucks! And if anyone here ever wonders why the employees look like they don't know what they are doing. It is the managers fault. They require us to stand in the corner and they yell at us if we go to the other room just to get something for the customer read more

This is a response to the filtered review who was ranting about his managers What he says is true. Lohni always yells at us in front of the customers. When there was a secret shopper coming. I was sent during my first week without training. I asked her about how I was not told where everything was but instead she yelled at me in front of the customers just like you. I also agree with him about the fact that it is the reason why workers looks like they don't know what they are doing is because they don't train us. Also, they tend to lay off every worker and replace them. read more

I went two days ago to this location looking for some new jeans to buy & unfortunately the staff in this location are very RUDE! The manager on duty seem to be mad that i was looking at the style & size of the jeans which was very uncomfortable. She was huffing literally almost in front of my face. When I would look at a pair of jeans she would come back & would literally get in front of my way to fix the jeans as if i was leaving a mess. I work retail for 6 years so i know how that goes & due to that I wasn't leaving any unfolded, messed up jeans. She was EXTREMELY RUDE!. At checkout the young lady was also very rude with lots of attitude. Wish i would of got their names. Point is DO NOT GO HERE! read more

Cute clothes but damn this store stinks! Idk what it is they have in there but it smells like rotten fish. I wish they had some ventilation and brighter lights. I can never last long in this dark and stinky store. It's a shame. read more

I went to go buy clothes and when I'm paying I get asked if I want to donate 73 cents and I said no I was fine. After the guy who assisted me told me they had no change but only had Nickels and he told me I should have just donated and made me feel bad. read more

WORST Hollister workers ever. They all stand around the center where the cash register is in a huge group and talk to each other like that is what their job is. The when you go up to them to buy something they all pretend like they don't see you and suddenly all disappears. Then whoever wasn't lucky enough to escape has to help you. This has happened numerous times and is entertaining to watch sometimes. They are also super slow...a guy once took 3 mins to give me back change. Doesn't it tell you how much to give back? read more

The sign said 40% through out the store is a false advertisement! very few items 40% discount you could find. at the sign 50% off, all items mixed together and the cashier has to scan individual items to see which one is on sale or not. read more

Rude sale associates. One of the sale associates was speaking very rudely to the customers before me and myself. She answered shortly to my questions and cut me off. The other associate at the register was smirking the entire time. Overall, it was a terrible shopping experience. read more

I've been to many hollister stores but this one was okay because of the customer service. I politely asked if I can try on some jeans and the girl just looked at me up and down and didn't say anything but she still let me try them on. It was really weird. Then while paying she did the same thing, staring me down, like what the heck, I don't need to be mugged at while buying clothes. read more

Worst customer service ever all the staff there is even the mangers they all look stuck up when I ask a question they give me a straight attitude like work with the retail if you can't be polite to customers this place deserve no stars read more

I have bought and tried to get a job here. I have seen long lines and a lot of workers not helping out. What isn't good is that they take long to attend to you, for the interview we just stood by the cashiers. I felt like i was in peoples way and it's uncomfortable. They interviewed us outside of the store. If you are going to apply for a job, look your best. I answered their easy questions honestly and good, i don't think it was my answers because they emailed me like 5 minutes after. I wish you all good luck on your interview. read more

Love the employees here! They were so helpful when I came. There was only one maroon hoodie out and the hoodies were on sale for $20. I wanted a medium and they went in the back and got one for me. Another time I came here I wanted some jeggings in another size and they got one for me right away and they were nice. read more

Went in today to do an exchange/return didn't have the item I was looking for so decided just to return. Associate was doing my return then said I need to get an approval. Came back then said manager said we not doing returns due to the coronavirus. So I was like what I'm still within my return policy why would I keep something I will not be using still have tags attached that's money loss. He said I totally understand and I'm sorry let me ask the manager again. Then manager walked up and said we not doing returns because of the virus and I was ok but I'm not going to keep an item that I'm not going to use and then go over the return policy then can't return it. She says you can go to another store to return it. So I was like wait so it's not a company thing it's a you thing ok well I'm going to call customer service what's your name? She says I don't have to answer you. Do whatever you want. She was very rude unprofessional who does she think she is making her own policies. She doesn't own the company. People are literally walking in and out of the store touching clothes trying on clothes and I can't return mine makes so much sense right? A person like that shouldn't be manager. Was also rude to the associates in front of me. Some manger they got working for their company people like that make us not want to shop there again. Want to loose your customers keep it up. read more

I love the fitted t-shirts here. They are the ones with the hollister logo on them. I like the material of the shirts because it is thin but durable through numerous washes. So many merchandise on sale at this location. Jackets are about $29.99-$39.00. The fitted t-shirts are about $11.00-$20.00. Everything was organized and sized yesterday. There wasn't anything that was out of its place. read more

The worst Hollister I've ever been in. I worked at a Hollister for a while, so I expect a decent amount of customer service, especially if I know what regular customers do that's beyond annoying to the associates, and I make sure to not do anything to make their jobs any harder. Every time I walk in there, I have to literally hunt through the entire store for an associate to help me, and even when I find them, they're usually incompetent. Either they stare at me with the blankest expression, or they don't even have a walkie to ask for a stock check. The store is usually trashed as well. It's really not that hard to keep clothes off the floor.... read more

I know there are a lot of bad reviews on here about the staff but I had the best experience with one on of the girls that work there. She said that she was one of the managers. She was amazing. I wish I knew her name but the receipt only says her cashier number, 01573486. She helped me grab sizes that I needed and was really attentive. So I would cone back to this location just for her. :) read more

It happened again and again. Hollister has a price listed for their clothes and when you go to pay the price is much more. I hear the same excuse.....their customers move clothes around and they have no control. Hmmmmmm maybe the first time but the last three times that I have been there the same thing happens. I can't convince my daughter to shop some where else. She likes the way the jeans fit. Their employee's at this location are also rude. They need to work on their personalities and appreciate their customers. read more

This place needs new workers. When I was standing in line for the waiting room, one of the workers saw but quickly looked away and huddled in with the other workers.. If you're not going to do your job then get out. read more