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    Hollister Co

    2.2 (35 reviews)

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    Lol...sign at the dressing room entrance
    Da Wahine W.

    This review was for Memorial Day weekend at this Eastridge Hollister store. I would give this store ZERO star. First, waited over 1/2 hour at the register while the "manager" was closing some registers. There is a long line of customers waiting. Why can't you do this after the store closed? Workers are incompetent, charged me for something that I didn't buy. I discovered it right after we left the store and brought the item back. The cashier was not happy that she had to refund me and said "I tried to give you a free shirt". What?!!! You didn't give me anything free! You've made an error mixing up a shirt from the counter and charged me for it! When this cashier reversed the sales transaction I lost the $10 credit that was applied to my first transaction! I asked for the manager and she was useless. She said she was new and she does not have access to return the $10 credit and that I had to go to Great Mall's store to see if they can help. Seriously??! Can't believe this happened! These workers are so incompetent and rude. I have not shopped at Hollister since then and I will never shop at any Hollister stores again. There are plenty of other places to go!

    Proof that the customer service representative said that they should have my order, yet the employees said otherwise, lol.
    Cindy T.

    If I could give zero stars, I would. Recently started shopping at Hollister since I really love their jeans. But I buy my jeans at the Hollister at the Livermoore outlets. I went to the Eastridge a couple of times to pick up an online order and the customer service is just horrible. They really don't care about you they just give you an answer and a mean look. I never even got my online order that I sent to pick up at this location. It's cool, I got my refund back quicker than I would have gotten my clothes, I even spoke to customer service and they said my order was shipped to the store on 12/19, and an employee named B.Eddow signed it. I called yesterday and they were all confused and quick to hang up. So whatever. Glad I didn't waste my money on my Hollister gifts and got my money back.

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    On the East Side of San Jose?

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