Upon first finding this place, I thought 'Great, New in Holly, Michigan, but this was painless to find'
Gave them a call, believed everything would run smoothly, said they would give me a call when they could "have a guy come over", then I could ride with driver, to sign my title over. Great!
First time ever dealing with this, considering its their business, and I have never had to scrap a vehicle before, it had been solid for 6 years, until the engine went. Which they knew. So I had called back and asked if i could just sign the title over to them, give the address of the car, since it's not moving, and then when they had the availability, they could get it. To that they responded, they could mail me a check. I decided against that, I've known the "it's in the mail" bullshit. Anyway, I said the original plan we had would work, and I had apologized for calling a second time, apologizing for my ignorance, and asked if he needed my address where the car was, his reply "no, we will call you when he is going to come"
I shouldn't have uttered a single apology. They were jerking me back and forth. Had the audacity to say I told them the car was in a different area. Why would I ask if you needed my address?
The people here, whoever I spoke with on the phone, he was unbelievably rude. On top of being rude, he changed the story of multiple different things. The reason they weren't showing up. First was, he is out on a pick up, then said he had paid his driver to go out twice. Even when they had informed me they would call.
The reason he didn't call, he said "you told me the car was behind McDonald's after you asked if I need your address"
So on top of being rude, he fabricated lies. Which I say this because, I specifically said I'm in the park behind McDonald's. Which he knows the area, so he knows what I meant.
This whole conversation ended with him telling me "I'm not arguing with you"
Just Because I'm a female doesn't mean I'm just another thing to argue with, I wasn't rude, or trying to argue with someone.
I called to have my vehicle towed, not be talked down to, not to be treated the way I did.
I wouldn't recommend anyone to this place, they're a service to help you, which I am in need of, especially being new to the area but clearly they do not uphold what they advertise. read more