My family and I had been searching for a Rottweiler to adopt since our 8 year old pup just passed…read moreunexpectedly. This is the third female Rottweiler in our family. Our first passed around three, she had cancer and it was tragic. Our current Rottweiler is 4 years old now and she's our whole world. The sweetest little love bug, much like our other two. While perusing Facebook, we came across an application for a young 1 year old female Rottweiler. This Rotty had been abandoned and left outside. We have never been through the process of adopting through a shelter. Granted, we did call, and they stated we couldn't just come and pick her up and that a meeting would have to be scheduled. We filled out the application but drove almost an hour one way, to see if there's anyway we could possibly meet her. We had full knowledge and understanding that we couldn't take the dog, and that the application process needed to be fulfilled. We love Rottweilers so much, if there was any chance to just meet this beautiful girl, we wanted to see her. Again as I stated before, we're completely new to this process. When we arrived we were greeted, not very nicely, by one of the staff members. We explained our situation and asked if there was any possible way of meeting the pup. Staff was rude, unprofessional, and stated the dog needed to "rest", and that there was no possibility of even seeing her. If that's the way things are done, that's fine, and we need to respect how these shelters do business. What shocked us was the horrendous email we received after we got home. The email reprimanded us for showing up at the shelter unannounced, like we were some evil abusive people. The email brazenly stated to "NOT" contact any members of the staff because they were "upset" that we showed up. We also got yelled at for bringing our sweet Rottweiler with us. We always travel with our dog... she comes in the car with us everywhere. It was stated that bringing another dog (our dog never even got out of our car) is "NEVER" the protocol. There's no information about this anywhere on the website, nor where we ever told this until we got this nasty email. It says , "by appointment only", on their website but again, post-covid, you have no idea who's actually doing real appointments or walk-ins and if there's a chance to rescue a dog that needs help, you take it. All of their procedures sound reasonable. The fact is that the way they handled this situation was disgusting and unprofessional. A great family, who has the means and funds to rescue a dog, especially a Rottweiler that's such a difficult and misunderstood breed, was turned away and treated like trash because we didn't follow protocols that we didn't even know were in place. We were told our application wouldn't even be processed. Again, we hold no ill will to the procedures of the shelter, I'm sure they are put in place for very important reasons. But to patronize and scold a young family trying to rescue an animal is a disgusting and unprofessional way to conduct this organization. I would never discourage any individuals from adopting animals from any shelter. I am however ashamed and simply astounded at the unprofessionalism and disregard for human dignity and respect from staff members. Don't use this shelter as your first choice.

In reference to the review 4 months ago .. yes it's all true .. very unprofessional.. I was even…read morethreatened from the owner to take my review down (which I did) honestly what's the point when dealing with people like this .. as the other review stated this review is not to discourage anyone from going to this particular shelter ...however it shouldn't be your first choice

The attitude of the staff This place is full of animals…read more She denied me for a kitten I lived in manhattan Moved to Middletown it has been 5 years since I hand a cat and dog I do not have recent vet information She denied me because of that She received a good reference about me I was still denied Closet this place or get someone else to operate the facility

You can't get a hold of staff. They are not helpful at all. I saw a Facebook post for the puppy I…read moreadopted. I fell in love. To get a hold of them is beyond frustrating and then I drove out a few times and they either never opened during the business hours they say they are open or they showed late. The puppy I found was brought from the kennel and had poop on his legs. He smelled and looked like a mess. He was adorable underneath the filth. The volunteer explained it was only her and she had not had a chance to clean the dog up... needless to say, I adopted on the spot after the puppy smothered me with kisses. The shelter was filthy and overcrowded. My heart breaks for the animals that are there.

After donating to this shelter for awhile, we ended up adopting a puppy that 7 years later is still…read morethe love of our lives. This place is so well maintained and has SUCH dedicated and compassionate volunteers. It's a real resource. They also provide boarding services.

I adopted my American Eskimo here in 2012. We loved our dog and when we went on vacation we always…read moreboarded him here. I wouldn't trust anyone else with my dog. Shari is, without equal, the most dedicated dog loving person I have ever met in my life. Its like leaving your pet with family. We donate to this shelter every year and will continue to do so. Highly recommended you adopt - now - from this facility.

Deserves no stars. I found a cat I liked at PetSmart and I asked staff if the cat was available…read more They said yes. Ok great. We applied. Three weeks later, NO communication and we heard NOTHING. Unfortunately, the shelter called us and said they messed up our application and gave the cat away to someone else. Huh?? BUT they said they have a new litter coming in and to check them out. Ok great. We check out the new litter and . Two out of the five were already adopted somehow, despite getting the cats literally an hour ago. They didn't have name tags out and they weren't even set up yet. HOW?! There was one I really liked. Once again, I asked if the cat was available and they said yes. I told them I'll apply. I also called the shelter to make sure and yup the cat is available. Not even 5 minutes later, they called me back and were like "yeah.... Sorry, that cat is already adopted too." I get a call later at night from the friends I put as references telling me the shelter talked to them for application but sounded disorganized. At this point, there is no cat we applied for that was available, as both of them went to other families. Who were they calling for?! It's extremely sketchy. Finally, they called us AGAIN and told us to come in one more time. We gave up at that point, but went just for the hell of it, once again, basically all the cats are adopted already. They instructed us to go to their actual shelter (this was all PetSmart) and we were like NOPE. I refuse to give these irresponsible people money. I hope the animals have great care because this place cannot be trusted. HORRIBLE experience, AVOID and go somewhere else.

Amazing experience from start to finish & ongoing! They were so quick & efficient getting my…read moreapplication approved & we went home with our new pet same visit! Gave us tons of supplies to get started & have followed up (very thoughtful, more than once!) A great place to support !

I have adopted two of my animals from the Sullivan County SPCA! A few years back the Spca didn't…read morehave a very good reputation, but it is turned around and the employees and the board have really made this place a total success! Since January 20 23, they've taken in close to 400 local dogs that were either lost or needed placement into new homes due to circumstances beyond their control. The local SPCA is not associated with the ASPCA, but they are a small nonprofit that depends on funding from communities to keep the doors open and keep the employees paid to continue rescuing and saving and placing puppies and dogs into their forever homes.. the new board and all of the employees give a warm welcome to people coming in and take care of all the animals that are in the shelter as if they were their own. It's a beautiful facility and they do different charity events to help. Keep those doors open. The dogs that I adopted are the most perfect pups in the whole wide world and I may be a little bit biased because I love them so much. When my cat died, the Spca helped me with getting him cremated and we're so caring which really warmed my heart.

Always clean with friendly staff and tons of puppies . I donate food and linens there and get to…read moresee the staff interact with the animals. There's a lot of tail wagging going on

What a wonderful shelter!!! Beautiful new building with spacious kennels and outdoor kennels to…read moremeet the dogs. Everyone is very friendly and accommodating. The only problem is I could only take one dog. I can tell that staff there are kind and care for these dogs. Very clean and well kept. I have told my friends about this place and anyone considering a pet, PLEASE forget puppy mills and breeders....come to Pets Alive and give a dog a fighting chance for a better life.

Not sure what the previous comments are about but everyone there was super friendly, helpful and…read morevery good with the animals. Went there looking to adopt a dog that hadn't fully been posted yet and we were greeted right away and asked us what we were looking for in a dog and showed us all the dogs that she thought would be a good fit. Ended up adopting this little guy and they've been absolutely amazing to deal with. Very clean brand new facility, they've put a lot of money back into this shelter to give the animals the best care they can have while waiting for adoption. 10/10 would recommend and would adopt from them again without a second thought.