I went into Petco to pick up food for my budgies and left extremely frustrated. I asked an employee…read morefor help finding a specific type of food, and not only did he have no idea what budgies should actually be eating, but he also tried to tell me I was wrong. I've spoken with vets and done my research, so being dismissed like that was pretty unacceptable. On top of that, the food they're selling for budgies is outrageously priced and not even the right kind for proper care. It's really concerning that a pet store can't provide accurate basic information about the animals they sell. I wouldn't trust the advice here if you actually care about your pets. If I could rate this place negative stars I would.

Me and my significant other visited for the first time January 5th 2026... everything was fine…read moreuntil we get to the very small reptile section.. there's only one leopard gecko and it seemed they couldn't even care enough to make sure it ate or anything... extremely malnourished.. laying deceased under it's carpet :/ I've just never seen a full grown leopard gecko in such bad shape it was so shocking I had to post it here... I've been feeling so bad for the poor guy, the worms that were in his feeding dish were still alive too so someone saw him like this and chose to not take action. beyond digusting. We never ended up informing an employee because they were all busy with customers and as were waiting for an employee some annoying lady walked passed with her kid making laughing at the poor thing... we just had to leave.

I took my Aussie doodle in for her fourth haircut at this location. I rushed home from work, and…read moredrove from my home in Cleveland to make sure I was on time for my 4pm appointment. I was on time, brought my dog in and they said they'd call me in 3-4 hours when she was done. I went to the gym and was in the pool and got out when I noticed I had a phone call 14min prior at 5:27pm (an hour and a half after i dropped my dog off). In the voicemail I was told power was out at Petsmart and they could no longer cut my dog's hair. I immediately rushed out of the gym to call back 4x (to the voicemail # and store) and got no response. I showed up to the store and was very disappointed when they just expected me to reschedule. Meaning I'd have to take another 4-5 hours out of a different day to get her hair cut, because in the hour and a half she was there they hadn't even started. When I said I wouldn't come back for the same price, considering now knowing the power can apparently just shut off again and leave me with the same result, I was told I'd be given $10 off the $104 appointment the next time I came in. That wouldn't even cover the gas it takes to get to and from petsmart two times in addition to the impending 5hrs of potential work time I'd waste (in addition to the 3hrs I already wasted today). Severely disappointed in how today was handled because I've had good experiences with Scott and Catrina in the past at this location. Take your dog here, sure, but don't be surprised if the power shuts off and you have to rush to go get your dog back.

Great job with my Peanut. She still smells freshly bathed, and her nails are beautiful Peanut…read moredon't take to everyone, but want to thank Brandi C, and her Co workers for making my girl feel fearless and safe in your care. We will be coming here more often.

I was a nervous Nelly taking my dog in to be groomed because he's a 65 lb English Staffy and I was…read moreunsure how he would react to the environment and the full spa treatment. I'm happy to say you could not be more pleased with the experience for him. Upon dropping him off, the staff was very understanding and happy to hear about the servicesI wanted him to have today. Treatment today (bath, Dremel nails, teeth cleaning) and, to be redundant, I couldn't be happier with the results!

Had kitty's claws clipped, went very well. Would highly recommend. Very nice pet store. nice…read morefriendly people. Very helpful.

Pet Supplies Plus is our go to for all of our dog food and dog supplies. This store is conveniently…read morelocated and parking is always easy. The store is never too busy and we never have a problem finding staff if we need help. Although we don't take advantage of the grooming I do notice the grooming area is busy. If we are lucky we get to see some cute dogs while we are shopping. They generally have a good stock of food that we use and prices are reasonable.

Sharon is an amazing employee. She's always there and is very friendly. I like her a lot.read more

We love this place, they do a wonderful job at everything they bake. They also carry so many…read morewonderful quality products.

Jacob Newton at Stretch Lab Rocky River is amazing. I was skeptical going in, as it was my first…read moretime using a service like this. After the initial visit; I am now a believer in assisted stretch and I have bought a couple of packages. Jacob also teaches breathing techniques which are essential for any athlete or someone that just wants to get or keep their body in better form (like me)... I feeling relaxed yet energized every time!

They shaved our dog and then threatened to sue us when we didn't want to pay for our beautiful…read moredoodle's fur and skin being destroyed. The groomer even nicked his face! He is a gentle and calm dog. It took several months to grow back. His self-confidence took a hit. We would never go back there.

We have been talking our Basset Hound and Golden Retriever to be groomed at Oliver and Henry, for…read morethe past 2 years. I started going there because they did walk in nail trims. I have since taken my pups for grooming, many times. The shop is bright and clean. Groomers are very friendly and very professional. Highly recommend them.

Super nice and very knowledgeable gentleman talked to me in the store today. He wasn't awkward or…read morepushy, just gave me a random fact and we casually commented back and forth about cat foods. They carry almost no crap food or treats here. All of the major healthy grain-and other crap-free brands as represented here. They have a raw treats bar (my cats love duck hearts!), plenty of rawhide and other treats, and some toys, beds, and miscellaneous grooming stuff too. Looks like they are also a pet spa but I don't know what that means. Expensive but worth the price for good quality pet care.

Absolutely wonderful people great selection of snacks fresh food, dog, food toys I go every month…read morewith my dog they also have bathing tubs

I ordered dog food on 8/30/25 to start up an auto ship. I have used chewy.com in the past but…read morethought I would take advantage of an auto ship special with petsmart. The website said it would be delivered on 9/3/25. It's now 9/9/25 and I still don't have the food. I cancelled the auto ship but they won't allow me to cancel the current order because it's still in route. At this point my dogs will starve so I had to run to a different pet store to buy the food because I will never purchase anything from PetSmart again. Their customer service is terrible, no one has responded to any of my messages. I will go back to chewy.com, they deliver on their promised delivery date.

Called Avon, OH store for grooming appointment for my 2 yorkies. Waited a week, had a 7:00…read moregrooming time. Girl got out of her car, opened the store, never even made eye contact, or "good morning" to us. Told us to wait awhile, then told us that our groomer wasn't coming in. Will never go to Petsmart again. There should be a system where they can reach the clients when a situation occurs.

. So Worth Tweeting About…read more A Bird and Nature-Lovers Gift Shop What a fabulous little shop! A good number of quality items for anyone into our adorable, colorful fine-feathered friends. From feeders (affordable to very well-made $$$) to feed ($$ to $$$). They've obviously chosen the best---and some of the most unique---items for this store. For yourself, or for anyone on your gift list who enjoys this pastime, this is definitely the place to visit. I defy you to leave without purchasing something from what I'd describe as a "bird and nature-lovers" gift shop. In addition to the basics, numerous garden items such as stoneware, birdbaths, bird houses, thermometers and chimes, plus books, novelties, jewelry, cards, note paper, binoculars, candies, and decorative indoor/outdoor bird and nature-related pieces. So many different things---even a few for cats and dogs, too, but 99% birds. Purchased a clever little feeder that's designed to be filled with a prepackaged creamy mix of rendered beef suet and peanuts. (Passed on the one containing freeze-dried mealworms and fruit, but will get that one next time.) Per several customer reviews on their site these "Bark Butters" are favorite bird attracters. Although located on a nondescript stretch of strip mall across from Ollies---just north of Great Northern mall---the interior and what they offer, is what I'd expect to find inside a large, enclosed mall. Understandably---because of their mostly easily-affordable inventory---I'd be surprised to ever find them inside one. Way too expensive for what they offer. This shop truly is one of those proverbial "little gems". Two very friendly, knowledgeable employees---who were eager to answer questions and engage in nature-related conversation, but while always keeping a comfortable-easy-to-just-browse distance---made the experience even more enjoyable. Sign up for their fliers. They sometimes have coupons for as much as 15% off purchases. Didn't have mine with me, but would have been about 3.50 savings. And in this economy, that's not birdfeed, either---that's a gallon of gas on a good gas price day.

Wild Birds Unlimited is a charming store. It came highly recommended and did not disappoint. They…read morehave gifts here that you can't find anywhere else, and all of the wild bird accessories you could hope for. What impressed me most though, was the customer service. The employees are knowledgable and very friendly, without being pushy. That is the type of service you expect everywhere but typically only get in smaller places. I will be back for my mother's birthday gift and their special seed that doesn't sprout plants in my yard (naturally neat).