Always get crickets for my frogs here! The employees are always so nice and helpful! I know I…read morewouldn't want to count 60 some crickets for me but they gladly always do!

This place is dirty and the staff wasn't friendly. No greeting at all. The shelves looked empty…read more I spent maybe two minutes in the store. I wasn't pleased to be there any longer.

I ordered dog food on 8/30/25 to start up an auto ship. I have used chewy.com in the past but…read morethought I would take advantage of an auto ship special with petsmart. The website said it would be delivered on 9/3/25. It's now 9/9/25 and I still don't have the food. I cancelled the auto ship but they won't allow me to cancel the current order because it's still in route. At this point my dogs will starve so I had to run to a different pet store to buy the food because I will never purchase anything from PetSmart again. Their customer service is terrible, no one has responded to any of my messages. I will go back to chewy.com, they deliver on their promised delivery date.

Called Avon, OH store for grooming appointment for my 2 yorkies. Waited a week, had a 7:00…read moregrooming time. Girl got out of her car, opened the store, never even made eye contact, or "good morning" to us. Told us to wait awhile, then told us that our groomer wasn't coming in. Will never go to Petsmart again. There should be a system where they can reach the clients when a situation occurs.

Super nice and very knowledgeable gentleman talked to me in the store today. He wasn't awkward or…read morepushy, just gave me a random fact and we casually commented back and forth about cat foods. They carry almost no crap food or treats here. All of the major healthy grain-and other crap-free brands as represented here. They have a raw treats bar (my cats love duck hearts!), plenty of rawhide and other treats, and some toys, beds, and miscellaneous grooming stuff too. Looks like they are also a pet spa but I don't know what that means. Expensive but worth the price for good quality pet care.

Absolutely wonderful people great selection of snacks fresh food, dog, food toys I go every month…read morewith my dog they also have bathing tubs

I enrolled my dog "Charlie" in the training at Alpha-Dog and it was amazing. It was more training…read morefor me than my dog, but it taught me how my dog reacts to certain situations, etc. I have to say it was a great experience for both of us. Chip, the owner, made himself available for any questions I had. He also helped me picked great chew toys and treats. 5 star service!

A gold mine for my dog. The groomer is great and everyone is so kind and helpful. The dog wash…read morestation is so convenient and well designed.

Staff is extremely helpful and knowledgeable. Purchase my first bird from them in September and he…read morehas been wonderful. A great collection of foods and toys for birds. It is well worth the hour long drive I make to go there.

Got a few of my birds from there, beautiful and healthy. Also groom them there, reasonably pricedread more

Vetco did a great job with your dogs that was through a rescue organization that was there, a few…read moreyears ago. Thanks for all your help. They all got great homes. The level of care and compassion Vetco has for animals, and patience is amazing.

If you can get these lazy heifers to even answer the phone or get a call back for grooming you're…read moreVERY LUCKY...i certainly won't bother again...frankly they're not that good even when you do, they'll HAPPILY accept your generous tips though...

They are trying to make things right they are giving her a free Spa treatment and the deluxe Bath I…read morepaid for!

On 9/11 I took two dogs in for a bath and brush appointment. When I called I verified that this…read moreservice included nail trim, paw pad shaving and a sanitation trim. I also confirmed that I could drop my dogs off at 915 for an 11am appointment doing to my work schedule. All of the items mentioned were confirmed. When I husband dropped the dogs off he was met by Alyssa who was clearly upset the dogs arrived early. When he picked up the dogs it was obvious they didn't have their nails trimmed, paw pads cleaned up and their sanitation area was still not trimmed. I called and spoke with Alyssa and she apologized and asked me to bring them back again on 9/12 at 4pm. We too them in and once again their sanitation area was not done. I called and complained to a manager and he told me I'd have to pay for a base grooming session but he'd give me free add one for my conscience. This solution is unacceptable. I paid $120 before tip for two dogs and the service I paid for didn't get done TWO times. Why would have I pay for anything considering I didn't even get done what I had already paid for?