Whenever we visit hot springs we always stay at Keps. The owners are friendly and really seem to…read moreenjoy the dogs

The owner is the most rude and disrespectful individual you can deal with! Arguing with the clients…read moreinstead of trying to understand the issue and resolve it! This places charges for photo updates on your boarded animal lol what a joke! It doesn't cost anything to provide exceptional service and send a picture once a day. We requested boarding services while out of the country. Our pet sitter had an emergency and we needed to change facilities last minute. I was on the phone with an incredible lady, sorry don't remember her name. She was kind and walked me through the process of boarding and submitting paperwork on April 26th - see a photo of email. We were boarding Layla for two weeks and since we were traveling abroad I called to arrange a payment and left a credit card on file. Every day we were calling to check on our baby. Every day there was a rude soulless man answering the phone(supposedly the owner). The first week payment was charged and I called on May 3rd to confirm that for the next boarding week all is set and they will charge my card again. The rude man assured me yes all is set and good. When my niece went to pick up Layla yesterday, he told her that the dog will not leave the facility until a payment is made!!!! Great, but you had a credit card on file from the previous week and you confirmed that all was good. He terrorized my niece for a payment instead of looking at Layla's file and calling the cell numbers on file. When I called, the rude dude said that he never spoke to me and I never gave him authorization to charge my card. He didn't know who I was... well Mr. Owner you should of looked at your files and read the communication. I asked to speak to the woman who originally helped me - he refused screaming at me with his hoarse voice I AM THE OWNER. I asked him to reverse the charge of my nieces card and charge the one on file. He refused. I asked where my receipt was for the "authorized" week and his response was I gave it to the girl. Lol I didn't authorize you giving the receipt to anyone but me and an email would of been appropriate. At this point I hung up and didn't want to deal with an individual who has zero respect toward his customers. Will not be back and don't recommend this business. If you treat your clients so poorly I can only imagine how you treat the animals. A big NO NO!

Dr Ashley Stephens treats my dog and two cats. She and her staff are kind and gentle to my pets…read more Recently she took care of a problem with my chihuahuas dew claw and it was so simple to do that she said the visit was free of charge. Her thoughtfulness is greatly appreciated.

If I could give them zero stars that is what they would receive. I dropped off my six month old…read morepoodle to be neutered and the vet, Ashley Stephen's nicked his urethra during surgery , after his return home I noticed he was have trouble urinating and took him back to the office at that time he was in critical condition and the front desk was more worried about money than my baby. I paid them $800 as requested before the vet would see him. The vet who was there was filling in for the above vet she was on vacation. Very helpful and did all she could to save him. After 4 days his bladder ruptured and I had no choice but to euthanize him as he was in so much pain. An autopsy was performed the vet Ashley Stephen's had nicked his urethra causing his death. I truly believed that as stated by the owner they would do the right thing but now it's turned over to their adjuster to review and that person wants me to submit all records and bills and explain why I want my money back. You would think they( the clinic) would provide all records , the adjuster wants to verify I have a valid claim. They killed my baby. And this is the second puppy I've had die under their care. Well never again and if the burden of proof is on me fine I will do what is necessary to resolve this issue. Ashley Stephen's called me a week and a half after returning from vacation to offer me her condolences....seriously and stated she had been meaning to call but had been busy. Again with the BS of asking what they could do for me . When I told her same thing I told Dr. Brian silence. They were busy circling the wagons to try and cover up her negligence for her to call. Never again

Prices here seem somewhat high. My kids do enjoy walking thru the store and checking out the…read morecreatures though. I like the tropical fish

Great prices on my favorite brand (Lupine) of harnesses and collars for my Shih Tzus…read more Great selection of supplies and pets

Staff was very nice. My dog's haircut was perfect. Done in the timeframe they quoted. My dog seemed…read morehappy. Very clean inside.

Wish I could give less than 1 star. Went on my day off to the nutrition lounge to try a drink and…read moreinstead I got yelled at. I was told they were closed although online it says they are open from 6:30-4 and it was 12. Don't lie about your hours online.

Tootsies did a great job on my two dogs, Myrna and Checkers. Unfortunately, since then they have…read moregone out of business.

A much welcomed addition to Hot Springs!…read more We adopted a lab this week and after getting him up to date on shots and making him comfortable in his surroundings I wanted to take him to get bathed. Tootsies opened up a short time ago and we spotted it on our way home. I had used another place like this in the DFW area. I was very impressed with everything here. A welcome to both of us as soon as we entered and I immediately was impressed with the layout. They have a grassy area to relieve your pet prior to entering and then they kept the bar from the previous business at this location. They have a gated off area where they have doggy daycare and I was impressed that it will be physically staffed the entire day if you drop your pet off. They carry many accessories and foods and treats. The bathing area is equipped with four tubs, aprons, dryers, soaps, towels and everything you need to give your dog a bath. One employee even helped out with mine. Now, you wonder about pricing? They are right in line with other places like this. It is nice to see a new business starting off on the right foot! Great job and we will be regular customers.

i asked them not to shave my dog she did anyway, and failed to tell me she cut her so bad it keeps…read morebreaking open and bleeding. she needed a few stitches. i didnt see it right away. i was just going to go somewhere else and be done with kim but i thought she needed to know. i called her and she got mad and denied it. said her helper cut bellas hair and didnt cut her skin. what kind of groomer doesnt tell you???? a cruel one. my dog is old and blind. she didnt understand why that lady hurt her. what a low life

We had to kennel our dog overnight. This was our first experience here but I had heard positive…read morethings about it. We were literally met in the parking lot and our dog was greeted and off they went. Tonight I received a report card and was so excited. There were several pictures attached and it absolutely made our night. We were able to share with our son who is away at college. The staff was extremely friendly and registering was a very quick and easy process. I was very impressed with the prices as well. We will definitely use again!

They have been our vet for about a year and a half now. Cannot say enough good things about them…read more They provide grooming, boarding for animals at a very good price as well as vet services. The staff is very helpful, friendly and professional, they always are responsive and very good at communicating reminders for upcoming appointments. We dropped off our 2 dogs last week with them for boarding as we were heading out of state. Our first time using boarding services with them. Last week the region was having massive amounts of rain. Their covered play areas kept them safe, happy and dry. Plus they give them play time FOUR times a day!! They were also able to keep our 2 girls together so they felt safe with each other and not lonely. We can't say enough good things about them. It's a very nice facility and worth the 40 drive to there each time for good care for our girls.

First off when I went in they took my baby to the back for tests which creates huge anxiety for…read moreboth owner and fur baby. Second I feel like they are overpriced I wasn't crazy about their care.

Our boy Stevie loved his visit to Barkhaus! The groomer was so good and gentle with him. This was…read morehis first visit to a groomer (we suspect), having been an abandoned pup in Louisiana. He came out looking like a happy Prince. Prices are great and the service was fabulous. We will definitely be returning to Barkhaus in a couple of weeks!

DOODLE QUEEN STRIKES AGAIN !! Excellent job !! What we.....and the dog...wanted ! No problem…read moredropping off...and good groomers as we know, can't really flip these out quick because of "demand"....but it's nice to see that Barkhaus got Bailey done and turned her back over quickly. Its a great job....we'll be back !