Smoke king is such a clean and great environment from the second you walk in, to when you're being…read moregreeted out the door after a cool purchase! Iv got some cool glass pendants from here and it's my go to spot for bangers & butane! 10/10 would recommend

Fantastic Service & commitment from Greg/Katie. 10/10 would recommend. Xoxoxoxoxoxoxoxread more

They are a great place to grab your daily needs, I've never had any issues with their products or…read morecustomer service. I would definitely recommend a visit to this friendly smoke shop 10/10 -nick

Although they were doing renovation, they were more than happy to help us with our fiend needs lol…read moreowner was amazing and def recommend. I can't wait to see it after remnovation. Ask for Amrit, amazing employee and friend!

My favorite NV dispensary for 10 years. They always have great deals and the service is amazing.read more

I am a customer for about 8 years now. I spent thousands of…read moredollars here. Most of the time they are good Although most of the stuff on sale or deals are always too dry - too old and I actually accept most of bad products. But this time I purchased a whole oz and the whole thing is super dry and got fungi smell to it It literally affects my health!! I was coughing all night and blocked my whole breathing system!! So I decided to reach out to address my concerns and they just said nor returns no refunds! It was my first complaint over 8 years probably! And yet I already bought so many bad products from here with no problem. But when I see tag manipulation ! That was a rip off And I don't think a business like this needs to rip people off !!! Don't mess with our health so you can make extra money or to prevent disposable!!

I always have a great experience in store and with everyone there! Had Sarah as my budtender…read moretonight and am super stoked to check out some of her suggestions! She's got a really great attitude and knowledge about the products

At its core, this dispensary is just... a building with weed in it. Which, apparently, is all they…read moreaspire to be. I kept coming back because, honestly, how bad can buying weed be? Ignore the rude cashiers, grab your flower, tap your card, and leave. Cute in theory. The last three visits have been an Olympic event in customer frustration. The last two visits I had to remind the cashier that I get to spin the little promo wheel. Babe, why am I training the staff? The visit before that, I "won" free gummies. Except--plot twist--I couldn't actually have them. I was told I had to come back within 24 hours to claim them. And wouldn't you know it, every time I "win" gummies there's suddenly some reason I can't leave with them. It's less of a prize and more of a scavenger hunt. Then today's episode. They couldn't scan my product because of labeling issues, so I'm already standing there longer than necessary. All I wanted was to pay and leave. Instead, the cashier became emotionally invested in getting me to spin the promo machine. I politely said I wasn't interested because of what happened last time. He kept insisting, "I want to make sure you get what you paid for." Sir... what? I did get what I paid for. It's literally in the bag you're holding hostage while trying to convince me to play the dispensary slot machine. Meanwhile, y'all still owe me from the last "prize." The whole experience feels like late-stage capitalism wrapped in neon lights and loyalty rewards. Every interaction is another promotion, another gimmick, another hoop to jump through instead of just providing decent customer service. I'll happily drive 20 extra minutes to support a dispensary that treats customers like people instead of contestants on The Price Is Pot. I'd rather spend my money somewhere with actual community ties, competent management, and employees who don't make walking out feel like I'm the punchline. The weed may be the same. The experience absolutely isn't.

Loving this New Dispensary!!! Kim at check in amazing energy and great customer service!!!…read moreMy Budtender Casey AMAZING!!! Great knowledge of products and very professional and friendly!!! The prices and selection of products are GREAT!! This location is so perfect and a must try!!! You won't be disappointed!!!! A TAYLORMADE EXPERIENCE!!!!

I left without buying anything, that's how bad the customer service was. Took my money elsewhere as…read moreshould everyone else. Budtenders seem like they don't want to be there, should just close the location.

Joseph was amazing help! Very patient with me and taught me a lot about the produce and service! 5…read morestars to Joseph

The customer service experience at this location has consistently fallen below professional…read morestandards. As someone who values quality customer care and operates businesses myself, I believe there are significant concerns regarding communication, efficiency, professionalism, employee conduct, and overall operational structure at this store. I am also a frequent returning customer and a medical marijuana patient, not a recreational consumer, which is important to clarify. Because of that, I believe professionalism, attentiveness, product communication, and patient care should be held to a higher standard. While not every interaction is negative, there appears to be a recurring pattern of miscommunication, inconsistency, delays, and poor customer experience at least half of the time I visit. One recurring issue is the workflow and organization during transactions. For example, when ordering multiple items such as flower and edibles, employees frequently retrieve items one at a time instead of documenting the order completely and fulfilling it efficiently. This creates unnecessary delays for both staff and customers and reflects a lack of operational organization and training. Additionally, employee communication and customer interaction often appear disorganized, inattentive, or defensive when concerns are raised. During my visit on May 6, 2026, I expressed dissatisfaction with the service experience and was met with repeated back-and-forth responses from an employee rather than professional de-escalation or resolution. Regardless of personal circumstances, customers should still receive respectful, professional, and solution-oriented service. I respectfully ask that corporate review this location for quality control, management oversight, operational efficiency, and customer service standards. I would also appreciate a review of my customer account and visit history if necessary, as this feedback is based on repeated experiences over time rather than a single isolated incident. The primary reason I continue visiting this location is convenience and walking-distance accessibility. However, at this point, the overall customer experience feels more like a liability than an asset to the brand, particularly for medical patients seeking a professional and supportive environment.

Village Smoke Shop has been amazing. I am disabled and have trouble with transportation to get to…read morestores. The owner personally worked with me and arranged for my order to be delivered to my home. Moments later, my order was already at my door. Huge thank you!!! 5 amazing service, employees and great products.

Raggedy sold me a battery knowing it didn't work when tried bring back he didn't honor his word…read morethat I did something don't spend any money with these people I work hard for money and to buy here and they selling that don't work stay clear away from them not worth the hassle I'd give them 0 stars bad business never spend money again

Cashier lady nice & friendly. Store is clean & tidy. Good selection of items. Great prices.read more