Our 3 generational family stayed in the Beach Escape property and enjoyed the space, location, and…read moreaccess to the Hapuna community recreation facility, especially the workout room and waterslide. The backyard pool, hot tub, outdoor shower, view from the pool deck, sunset view and star gazing, open floor plan, and peaceful setting all receive an A+. Our only slight disappointment was the service from PIH staff...while they were very quick to respond to questions and a couple of in-stay requests, they were not overly accommodating. This did not dramatically impact our stay, but I expect better from a luxury stay provider. Here are a few updates this particular house could use to make it an "over-the-top" luxury experience: 1. Update the cookware as it is showing extra wear, 2. Replace some snorkel gear that isn't fully functional, 3. Add a few throw blankets for extra comfort, 4. Make an attempt to be more clear about what "extras" are provided for the actual unit being rented (i.e. exact model of baby gear included, staples for meal prep such as spices, small utensils, etc...). This is important given this home is in such a remote location. Overall we had a wonderful stay! The late checkout allowance provided us a very welcome surprise given our late evening return home flight.

We stayed at one of their beach front properties and it was absolutely amazing. The view and…read morelocation of our home was perfect -- full view of the ocean from our backyard and central to most areas around the island. The home itself was very clean and they provided everything we needed: towels, sunscreen, beach mat, washer, dryer, detergent, local snacks, anything you needed was most likely provided in the house. The home had tons of space for our family of 5 and was one of the few properties with an extended backyard overlooking the ocean. The rental also came with beach club passes that were amazing. The club beach was clean, beautiful, and provided chairs and cabanas for members as well as having access to a private restaurant and bar on the beach. The hosts were very accommodating and helpful whenever we had questions regarding the property. We would 100% stay here again the next time we visit the island!

This place is by far the most inconvenient place to stay. We set reservations for the 4th of July…read moreonly to be told by a fellow customer that the office is closed. With the office being closed, we could not get into the gate. Not only that but there is no number to call aside from the number that no one has answered all day for us to ask for any service. The only recommendation I can give is not set any place at this place in the near future. What type of a rental service has off day especially when people reserve days to stay there.

Cheapest condo project in Waikoloa trying to get passed off as a "luxury vacation condo". I think…read morenot!

We have stayed many times with family over the course of many years. Love the quiet nature of the…read moreplace and its beautiful views, LOVE the space for my kids to play and the kitchen where we make almost all of our meals and the free coffee every morning-- save that money, honey! But the reason I'm posting this review now is their truly WONDERFUL customer service. We inadvertently left in a hurry the day we had to check out and didn't take all of our belongings -- including a packet of my kids' Nintendo Switch games. I thought they were lost for good and we were pretty sad about that. We called Paniolo Greens and they had us do a lost and found report. When they responded we were totally floored-- not only were our items found and turned in, they turned in multiple items we didn't even realize we had left behind!! And for a shipping fee we were able to have them all sent back to us!! The sweet gal who deals with the lost and found is truly a gem-- so patient and thorough. This is why we know they deserve 5 stars. We are so impressed and grateful.

Staff is awesome! Stayed here numerous times, I love the…read moreKokua suite which has a little den with a twin size bed for my dad and the bathroom is right there. When I return to the Big Island will definitely stay here again.

Farewell Sunset Dinner on Kilohana Beach Mauna Lani…read more Enjoyed a relaxing day and we are looking forward to our final day here in Hawaii. Bartender, Host, and all ther servers was so friendly and helpful. Rosemarie and James made sure we had everything we needed. Live Hawaiian Music - Ben Kama @benkamamusic Whiskey Sour Chardonnay Fresh Green Salad Steak and Fish Cheese Cake Make you own S'mores... Mahalo! You mush host your next event here.

This hotel is beautiful, truly. Everywhere you walk, a breeze follows you so you feel like a…read moreHawaiian model. The entire property is stunning EXCEPT the old tiled walkway to your room with a rolled out carpet runner. That was the only part that was like "finish the design job please" but I get it, #budgets. The room itself is totally fine but walking to the room I was surprised considering how flawlessly stunning, modern and upscale the rest of the grounds are. The valet and reception staff are beautiful, elegant, friendly, upscale. Borrow a cute Mauna Lani bike for free and ride over to the market or the Fairmont for some daytime snorkeling. The gym is well appointed and has a great water machine. The breakfast buffet is well worth the $60pp value. I think I ate enough sashimi to shut up about sashimi prices for a while. Their açaí bowl with house made granola is to die for. Most memorable was making friends with Viola, Hawaii's most valuable Tutu (grandma) at Halani. Her aloha spirit just blessed our entire trip with sunshine and love. I also got to meet Les from the kitchen at Halani and learn about Taro farming! I will forever consider them my new friends from the islands.

So we came to the Hilton last year on a timeshare invite, and declined to buy, so they offered us…read moreto come back again and give them another shot. Shot. This was the second shot. The room itself is a little small for a two bedroom, but otherwise very nice. We had a partial sunset view. Maybe you could call it an Ocean view, but it was really a view to the Northwest that we were able to get in a little sunset off the patio. On the other side of the building, you get a golf course for you. The resort itself is nice. I prefer it to the bigger Hilton property because you can actually park your car right at your room as opposed to walk a half a mile (literally) from the front desk to the ocean towers. We didn't partake of the pools, but there was a small pool over next to our building, and a larger pool in the main check-in area. The one gripe we had, and for my wife and daughter, it was a major issue because they witnessed it. Was that two employees ended up hitting a feral goat with their car literally in front of my family. I wasn't there, but they called me immediately after interstate despair. The two employees, didn't care. They were at best callous, and honestly, according to my wife and daughter, happy that they hit the goat. No, I get that these animals are invasive, but that doesn't mean their devoid of any value for it should be run over. It definitely put pall over the trip. Otherwise, if you want to go, and you need a condo style room that doesn't necessarily have an ocean view, it's fine. Hopefully you won't see any of their employees running over a goat.

I stayed at Hilton Grand Vacations Waikoloa Kings' Land in a 2-bedroom unit with a kitchen. The…read morerooms themselves are very nice, and the beds are comfortable. The pools are enjoyable, and the property is peaceful overall. There are great walking and hiking paths, and we even walked to a black sand beach, which was a highlight of the trip. I have stayed at this property before about 10 years ago, and the decline in customer service is very noticeable. What was once a well-run, guest-focused resort now feels disorganized and poorly managed. The level of service we experienced during this stay was disappointing and far below what I would expect, especially as an HGV owner. Because of how our reservation was set up, we had to move rooms after 4 days into another 2-bedroom for the remaining 3 days. Initially, this didn't seem like a big deal. On moving day, we checked out around 8:30 AM since we had an appointment at Dolphin Quest. The staff picked up and stored our luggage and food, and we were told we'd receive a text when our new room was ready. We spent the day out, had lunch, went sightseeing, and visited the beach. When we returned at 4:30 PM, our room still wasn't ready. At 5 PM, instead of resolving the issue, we were told to go get something to eat. That wasn't acceptable--we had a baby and other children with us and nowhere to settle down. After refusing to leave the lobby and repeatedly complaining, we were finally assigned a room. Another frustrating issue was the inconsistency in housekeeping. We were told that delays were due to supervisors or managers, but that didn't align with what we experienced. On the day we checked out, before 10 AM, housekeeping was already knocking on our door to clean the room. Yet later, when we were waiting for our new room, we were told it wasn't ready due to cleaning delays. That contradiction made the situation even more frustrating. Unfortunately, this wasn't the only issue. The resort frequently ran out of towels, including pool towels. There is a lounge available, but you have to reserve it if you need a place after checkout, which wasn't helpful in our situation. We ended up having to use the fitness center showers--only two were available--for our family. I originally had reservations at the Ocean Tower but changed them due to reviews mentioning mice and cockroaches. That decision led to splitting my stay into two reservations, which contributed to the room-switching issue. Despite everything, no alternative accommodations or meaningful solutions such as access to the owners lounge at the main Hilton were offered. Overall, while the property itself is beautiful, quiet, and relaxing, the service issues significantly impacted our stay. For that reason, I am giving this resort 3 stars.

Update: I want to acknowledge that South Kohala Management's manager, Malia, personally reviewed my…read morecase regarding the damaged bar stool and agreed to reverse the charge. While the situation was stressful at first -- being accused of damaging something that was already broken when we arrived -- I appreciate that Malia took the time to listen, review the evidence, and even verify details with one of our witnesses, who confirmed the stool's condition upon our check-in. It's unfortunate that the issue wasn't handled properly from the start, but I'm glad the management ultimately did the right thing. Thank you, Malia, for stepping in to resolve this fairly. For future guests: always document any damage immediately when you arrive -- photos can prevent misunderstandings later.

We have used South Kohala Management company many times for our stays on the Big Island. The staff…read moreis all very informative, helpful and kind. The properties we have stayed at are just as the photos show. I highly recommend using them for your stay - especially if traveling with a family. There are options to have access to nearby hotels making it the best of both worlds. The amenities of a hotel with the convince of a house or condo - laundry, kitchen, etc.

The property is spectacular, and the views are endless However the highlight for us was employees…read morelike Virgil, who took care of our every need with a smile. Thanks again, Virgil, Tym & Bee Yean

This is most awesome beach ever (I've been to many beaches), and the hotel is very good too…read more One caveat is if you have mobility issues, this might not be the place as there's a bit of up and down stairs to get to the pool and beach. But we enjoy going up stairs for fun. I'm sure they have some accommodation, tho. One disappointment is they don't great each other by saying HaPuna matata. I got blank stares when I tried this. But it is really good pun, no? Food is expensive, out of compound restaurants are distant, so pay and enjoy as it was very good.

I rented through Big Island Villas in April (2021) and I'm still bothered by my experience. I…read morerented a villa at Mauna Kea well in advance. Then, just days before we were arriving, I was informed that we would NOT have access to the two golf carts as agreed and that there was construction on an abutting lot. They suggested we could rent bikes to get around the property (they had some, not enough for our group). I didn't want to spend more money so we made do by walking. The construction next door meant a giant fence along the property line which totally blocked our view of the ocean. They should have offered us a different property for the week. I would certainly not use them again.

Avoid, Avoid, Avoid! These people lie and they try to keep your security deposit. The five star…read morereviews from years ago are phony, placed by the realtors.

We would like to give Romy and Erik a big thumbs up for their help as we looked for property on the…read moreBig Island. Their professional advice and knowledge of the real-estate market was invaluable. We would highly recommend them if you are looking for property in Hawaii. Trish and Len Bellhouse

From the owner: Kohala Coast Real Estate, Buyer's Agent, Listing Agent, Resort and Second Homes, Waikoloa Beach…read moreResort, Mauna Lani Resort, Kailua-Kona, Kamuela (Waimea), Waikoloa Village

The Spa without Walls experience was a treat far beyond the majority of the high priced other…read moreresorts along the Kona Gold Coast. A really incredibly trained masseurs professionals with good energy and support staff as well as an outdoor garden accompanied with the sounds of wild birds and ocean waves that lap you into a trance like state. We recieved a kamaaina discount which we are grateful for. Mahalo to all who made our birthday experience amazing. The champagne offered at the end was a treat. Chocolate strawberries, stunning finish to a glorious day. Mahalo plenty!

Gracious first impression, disappointing follow-through -- particularly considering the stars they…read morecarry. Check-in was warm and the complimentary upgrade lent a genuine sense of hospitality -- one the stay itself never lived up to. The air conditioning was broken and clearly overdue for servicing. Housekeeping was inconsistent at best: personal items had been moved in ways we found inappropriate, bed linens went unchanged for stretches, and the towels bore visible stains on two different occasions. Most concerning was a basic hygiene failure we witnessed directly: a housekeeper handled the trash bin and then, without changing gloves or washing hands, proceeded to handle and place our fresh towels. That is not a lapse in polish -- it is cross-contamination, and at a property of this caliber it points to a gap in training and supervision that guest-facing warmth cannot paper over. We've shared the details with hotel management and trust the Fairmont brand team will want to look into this. One expects a Fairmont to get the fundamentals right. This one did not.