Outstanding craftsmanship. My Allen Edmonds shoes have never looked better. I always worry about…read morerepairs to my expensive shoes but no concerns here.

This is truly the best shoe repair business I've ever encountered, and that's saying something. I…read moresell online and sold a pair of white heels. When I went to ship them, I realised they had a blue streak that I could not get out. He dyed them for me in no time for an amazing price and my client loved them. It doesn't look like much from the outside, but trust me there's a Magician living inside. I've been to a few others around town and none of them compares to Heel & Sole. PLEASE NOTE: Google got the address wrong, so I almost missed this superstar so I suggest calling before you head out!

Sam and his staff are the best.Their work is exceptional.My shoes look brand new after whatever…read morerepair is needed.Prices are fair and they always are very friendly and kind

I brought in a pair of men's dress shoes for a polish and refinish. When I picked them up the shoes…read morelooked okay. Not great, but okay. However, there were no laces. When I asked where they were, he claimed they didn't have laces when I brought them in, and that he didn't remove the laces when he polished/refinished shoes. First off, who does a whole shoe polish without removing the laces? No professional I know. Second, I know for a fact that they had laces in them when I brought them in. His solution was to sell me new laces. After charging me $30 for polishing/refinishing the shoes he wanted me to pay more to replace the laces he apparently lost. Of course I said no, I wasn't giving him more money. I will not return to Cascade Shoe Service. There are plenty of others I can go to instead.

Charlie is fantastic. I've brought in countless heels to be re-soled and have the neels replaced…read more He knows his stuff and the prices are affordabel. My only complaint would be that sometimes they close before their posted times. Granted it is a small business so I get the need to run out but he called yesterday saying a pair of my shoes were ready and I headed over around 3pm to grab them and he was closed for the day. A bit of a bummer since I don't work downtown often. Other than that the team there is great and I'd highly recommend them for whatever your shoe repair needs may be!

Charlie's is awesome! I've had shoes polished here and have always been very pleased with the…read moreoutcome. Once when I was waiting in line I recognized one of the violinists from the symphony who was sitting next to me waiting for a pair of shoes that she performs in. She told me that she loves Charlie's and uses them often. Had I known years ago that my dress shoes would look so good with just a quick trip to a basement shop in the McKay Tower I would have been taking my shoes here years ago.

1 Star- Would not trust them with anything of value…read more I reached out to FootWorks to repair a softball glove that had some sentimental value. Before dropping it off, I called ahead and was told the repair was something they could handle. I even brought it in first to confirm in person. I was told by the owner, Elizabeth, it would take a couple of weeks. It ended up taking over 3 months, and I had to follow up myself just to get an update. When the glove was finally picked up, the workmanship was extremely disappointing. The repair was incomplete, poorly executed, and not functional. There are exposed and rough areas that could actually cut someone trying to use it. This isn't just a cosmetic issue, the glove is no longer usable as is. I am currently searching for a trustworthy company to handle this glove, and a few others. What I needed was very straightforward: a clean patch and some binding repair. What I got back looks rushed, unrefined, and nowhere near professional quality. I even offered to re-string the glove myself to save time. Delays happen, and not every repair goes perfectly, but the bigger issue here is taking on work that clearly exceeded the shop's capabilities and not communicating that upfront. If you're considering bringing in something you care about, I would strongly recommend getting a second opinion or looking elsewhere. Based on my experience, I would not trust this shop with items of value or anything requiring quality craftsmanship.

i wish I could give them zero stars this place treats customers like crap don't do the work then…read morerefuse to give you your items back. I have 2 police reports on them, an attorney generals complaint and a BBB complaints where we came to an agreement and then they said they never saw it even though it's time stamped that they read it. Claims they donated my item only to magically get it back. Now won't give me back my items unless I say I will never speak ill about them or they can sue me. I'm sorry if you treat customers like this I'm gonna tell it. Let's just say it's court time now

I've only had one experience there - but I was impressed. They fixed my daughter's (favorite)…read moresoccer cleats while I waited... He explained that if there were any problems to take it right back in. Very fast, very friendly.

A gem in the rough. River City Footworks (in the location previously known as the "Soul Man") does…read morean amazing job at taking care of your footwear. I have taken in shoes that I presumed were ready for the trash heap to find them in near-new condition. I have also had other items sewn that I didn't think could be repaired. Prices are great. Ed is there to provide great service. More on his story can be found in the Grand Rapids Business Journal (subscription): http://www.grbj.com/GRBJ/Nav/Login.htm?ArticleID={D357FC87-A7D6-45F9-8448-32C846E74388}

Work (heel replacement) was promptly done, and done well. I also bought a belt, which Mr. Baugh…read morecustom fit while I waited. It used very supple leather (water buffalo.)

How much do you charge to fix the thread on the back of a harley Davidson boot the soul came apart…read moreback there