Heard great things about Monarch so we thought we would try them for Kitchen countertops. Their…read moreonsite facility leaves much to be desired but the staff was courteous and helpful. However, they gave us a couple quotes in person that needed revised and said they would send the updated quotes via email. We never got them so we stopped by and realized they had the wrong email. We corrected that on the spot and they said they would re-send the updated quotes via email. They re-sent the same old quotes but not the new updated quotes. I called and told them they sent the wrong quotes and asked for the updated; however, they never came. I verified with them on the phone that they did have the correct email so that was not the issue. I was getting tired of the fact that I had to continually follow up and pursue them to try and work with them. I am the customer, if they are not willing to follow up concerning prospective work then I question their commitment to the customer and the product they sell. I do not think it is too much to desire good customer service. So we reached out to Cutting Edge Countertops in Delaware, Ohio and was blown away by their professionalism and customer service. We are moving forward with Cutting Edge, it is so sad because we wanted to work with Monarch but I guess they didn't want to work with us.

I recently referred a design client to Monarch to select counter tops. Her experience was…read moreexceptional from the moment the sales team greeted her to finalizing her choices. They took the time to educate her on each type of surface so she could make the best choices for her families lifestyle. Grateful to have a local company that takes pride in what they do. Well done.

Since December 2021, JAE has known they had to replace a damaged cabinet door in my new build. Nine…read moremonths later and still no replacement. I have been telling them that the cabinets are the wrong color. I was originally told to put up curtains and they'll look darker! No, I ordered black cabinets, not brown. The replacement door showed up in June in the correct black color. Doesn't look good when the rest of the cabinets are brown! Now they are telling us that they are going out of business!

From the owner: Reimagine, revitalize, and renew your home with new cabinetry, appliances, countertops, and more!…read moreVisit one of our three showrooms throughout central Ohio - conveniently located in Dublin, Westerville, and Upper Arlington to learn more today!

Oct 16.2025 Barb have a new countertop super job from…read moreremoval and installing, very professional and super people and great job!

They did an excellent job installing granite & quartz countertops in both our kitchen and lower…read morelevel bar area. They also installed quartz backsplash in our kitchen. Everything is perfect. They were on top of everything

This place hasn't closed, despite the statement supporting that which Yelp apparently decided to…read moreadd to my previous review. It's simply moved: The Olde Parsonage 1611 Eagle Way Ashland, OH 44805 Tel. No. (419)289-6060 Toll Free 1-(888)629-6060 http://www.oldeparsonage.com/

Love Olde Parsonage (which is def. NOT closed)!! Every time I go in there I get wonderful customer…read moreservice and a great product! The prices are a little more for some things than the big box stores (others are actually cheaper). However the quality well surpasses the big box stores every time. They stock a lot of very unique pieces that I have never came across at other stores. If you are in the market for anything Home related you should def. go and see what you can find!!

Kitchen Kraft updated my kitchen (granite countertops, tile backsplash, sink & faucet). I received…read moreestimates from several companies and their price was the same as other companies. Things I like about Kitchen Kraft: Designer does the free estimate instead of a salesperson. Respectful of customer's budget. Willing to take time to find products the client loves rather than have them settle for what's in stock. Genuinely wants to make the client happy. I plan to use them again when I tackle my bathroom update next year.

Kitchen Kraft designed and implemented the kitchen of my dreams…read more I could have never designed on my own what Kitchen Kraft's designer Jim Deen designed. SO happy with the end result. This company is with you throughout the whole project..from early decision making, shopping for products, demo, electrical, plumbing, installation, etc..leaving the work area sparkling. Working on a guest bath currently.

I'll start off by saying the guy that came to do measurements was cool. The installers were fine…read more Didn't talk much. They did a good job. But skipped the final step of calking my sink back in. Even tho it was clearly on the checklist of things they were supposed to do. So I had to go out and buy some and do it myself after they left at like 7pm. That sucked. But my biggest complaint was that the communication from the office staff and my so called project manager (Chianne) was terrible! One part was my fault. I got an email about the measurement scheduling, but I didn't actually open it because it looks like spam. It doesn't say the company name or a subject. Just the name of the project manager. So if you don't know that persons name, it looks like spam. But I owned that. After that mix up I was told I would be scheduled for Friday of that week but I would get a call on Thursday to give me a 2 hour window. I never got a call. A driver called me on Friday saying he was on his way. But I wasn't prepared for that and had to turn him away. So I call and talked to a different person about how I never got a phone call with a time. This person said my project manager told her that she called me and I didn't answer. THAT IS COMPLETELY FALSE. Your business model literally says honesty in it and you have managers lying about your customers. When I told this new manager she never called me she literally said, I knew I shouldn't have trusted her! So that's crazy! Finally got scheduled for Monday now. At 8 am on my day off. The measurement guy comes. He does his thing and he also tells me that the manager lied about calling me! Finally at the end tells me I'll hear something about an install date by Friday or at the latest in a week on Monday. By Wednesday I still heard nothing! So I called AGAIN! They said materials were in but they would call me tomorrow for scheduling. They didn't! Surprise! Finally got a date scheduled and held my breath that they would actually show up. They did. And I'm so glad, because now I can be done with this company forever! If I could have gotten out of this a month ago, I would have. But when you order with Home Depot you're stuck. Home Depot told me when I ordered that I was looking at a 3 week install. IT TOOK 2 MONTHS! Also I Called out Chianne on lying about me and not doing her job and there was no apology. Asked to be transferred to her boss. Left him a message. He never called me back, SURPRISE! So no accountability on their part at all. Awful. Just awful experience. Do not use these people!

They did a great job with delivery and installation. The countertop (quartz) had one seem and if I…read moredidn't know where it was, I would never find it. Very courteous and cleaned up at the end. They gave us a checklist of things to be ready for at installation when they came to measure. They made sure all the items were covered at installation. Kody & Ray were our installers.

I've been a long-time customer of the Ontario, Ohio Menards and have spent well into the six…read morefigures here between personal and business purchases. This experience is unacceptable. For the first time ever, rebates I submitted totaling nearly $1,100 were denied, despite following the same process I've used for years without any issues. These rebates are a major reason I've continued to do business with Menards, and having them denied is extremely concerning. What's worse is the lack of support from store management. The Assistant General Manager I spoke with was dismissive, appeared to laugh off the situation, and refused to offer any help or attempt to resolve the issue. Customer beware: if you are relying on Menards rebates, understand that they may not be honored. I will be reconsidering where I spend both my personal and business money moving forward.

Embarrassing how they treat their customers . I will never touch foot in another Menards as long as…read moreI live .