My loved one has been here for years. Once a very good community I can no longer recommend it…read more In my opinion, the new leadership (6/2019) lacks the knowledge, skills and ability to manage a dementia care community. Additionally, I find the resident service director curt and lacking in empathy.

My Dad moved to Arden Courts about 6 weeks ago and I am really very happy with the care he is…read morereceiving. The staff is very kind and patient. The activities are wonderful and there seems to be something fun going on all the time. The CNAs and nurses are fabulous! Dad has improved greatly with all the care and stimulation. It has given us great peace of mind to know that he is getting excellent care.

A Truly Supportive Memory Care Community…read more I noticed there's currently only one other review posted. I appreciate that perspective, and I wanted to add my own experience as a longtime family caregiver. I'm not an attorney or a healthcare professional - just someone who's spent the last decade immersed in elder care, including leading caregiver support groups. My mom has lived at Chantilly Heights for over two years, and I'm sharing based on that firsthand, ongoing experience. My mom has lived at Chantilly Heights Memory Care since December 2022, and our experience has been overwhelmingly positive. Fun fact: she earned the rare distinction of being the first (and to my knowledge, still only) resident to move herself in - meaning she was physically fit enough to do it with me and a U-Haul we rented together! I spent six months researching facilities before choosing Chantilly Heights, specifically looking for a community dedicated solely to memory care (rather than combined assisted living/memory care facilities). After experiences with two other facilities and reviewing many more, I became convinced that a specialized memory care environment would be best for my mom. Chantilly Heights (then known as Arbor Terrace Fairfax) has consistently proven that belief correct. When I first toured, Cre Jackson, the Facilities Director, was the first person to take me around. Cre set a welcoming tone from the start and has remained a trusted advisor ever since. Rachel Moore later guided us through onboarding and did a stellar job walking us through every step. While Rachel has since moved on (as another reviewer noted), my experience has been that from the front desk to the kitchen team to management and care staff, the people at Chantilly Heights genuinely care. It's clear for many that elder care isn't just a job - it's a calling - and the emotional intelligence they show daily is remarkable. That said, no place is perfect. There have been periodic staffing changes (common in this industry), and about six months after my mom moved in, Arbor Terrace divested, with Hamister Group taking over and rebranding the community as Chantilly Heights. That transition brought challenges, but through it all, the team - particularly Executive Director Brian Zurakowski -remained committed and supportive. As the only child of two parents facing late-stage degenerative disease, I can say this journey has been made far more manageable thanks to the team at Chantilly Heights. I believe strongly that contractual relationships should be rooted in fairness and satisfaction, and Brian's team has more than upheld their end over the last three years I've been involved with them. During my mom's time there, she transitioned from the higher-functioning to the lower-functioning neighborhood, giving me a full view of the community's care across different needs and stages. Based on this experience, I've confidently recommended Chantilly Heights to several friends - and two have since moved their own parents in. This is hard work, and not everyone is cut out for it - but the staff here perform beautifully at a very difficult and important job. I also appreciate Chris Mays for sharing his experience. Having supported another family member through a similar transition, I suspect his review reflects the challenges of the handoff from Arbor Terrace to Hamister. I've spent many hours with Brian and his staff and have always found them to be responsive - and importantly, proactive. They don't just react to issues; they work with me to stay ahead of them. In closing: If you're considering Chantilly Heights, don't base your decision solely on Yelp reviews (including mine!). Visit. Talk to the staff. Ask for family referrals - I know many caregivers like myself would be happy to share our experiences.

We originally joined when the facility was known as Arbor Terrace several years ago. At that time,…read moreit was a wonderful facility with caring, compassionate management and staff who genuinely seemed to care about the residents. Unfortunately, since the facility became Chantilly Heights and the management changed, particularly under Latoya's leadership, our experience has been completely different. It has become an extremely disappointing and, at times, heartbreaking experience. There is extremely high turnover among both management and staff, which has resulted in a lack of consistency and continuity of care. It also seems that many staff members lack the empathy, attentiveness, and genuine concern that the residents deserve. We frequently walk in to find staff members on their phones while residents are simply sitting at tables with little to no interaction or engagement. Seeing this is incredibly upsetting, especially when we remember how much the facility has changed from what it once was. It is truly heartbreaking to see a facility that was once so wonderful decline to this extent. Our loved one, and all of the residents, deserve to be treated with dignity, compassion, attention, and respect. The current level of care and management is simply not what we experienced or expected when we first joined Arbor Terrace.

We utilize the day program and the short term respite in memory care. It's been fantastic. My Dad…read moreis always cheerfully welcomed and always says "The people are nice and the food is good!" It's such a comfort to know that he is well taken care of when our family has to leave for a few days. What better can you ask for than that!

Note: I was here as an orchestra player (cellist) at my school playing for the elderly, thus I have…read morelimited knowledge about this location. Overall, this is a great place for those who are retired and need care. It is clean and has nice quality services, and atmosphere. I truly enjoyed playing for the elderly here as they are very polite. tl;dr: A great place for those who need care. Everyone here is very polite.

My dad had already been diagnosed with dementia when he moved into assisted living at Brightview…read moreFair Oaks and I always expected that he would eventually end up in their memory care unit. What I did not expect was Brightview's management team making me feel very pressured into moving my dad to memory care before I thought it was appropriate. I felt like they were argumentative and abrasive in their meeting with me, and their reasons for wanting to move him were alarming and scary. I wish I had known at the time that as a family member you have the right to see the staff's written reports about your loved one, you don't have to take management's word for it. In my case, I installed a video camera in my dad's room which proved to me that their assessments of him were not accurate. They added unnecessary additional stress and worry to what is already an incredibly hard thing to go through, and they made me fearful because I could no longer trust them. I removed my dad from Brightview's care as quickly as I could and he is now living in a new community.

From the owner: Experience a spectacular lifestyle at Brightview Fair Oaks in Fairfax, VA senior living community…read more Choose from senior Independent Living, Assisted Living, or Memory Care to meet your needs. Located in the heart of Fairfax, VA, Brightview Fair Oaks is our newest monthly-rental senior living community in Northern Virginia. Brightview Fair Oaks residents will experience the lifestyle they deserve with no large entrance fee, while having access to the extraordinary care that Brightview Senior Living communities provide. Enjoy a vibrant lifestyle with daily programs, happy hours, and resort-style amenities such as a movie theater, billiards, fitness center, salon, library, and much more.

My father was sent to Manor Care Fair Oaks for rehab following a fall that resulted in a serious…read morehead injury (from which he was quite confused and agitated) and a lengthy hospital stay. He came out with two stage 2 pressure sores, which the ER staff at the nearest hospital discovered after one of his 3 falls in 2 weeks. They found the sores while cleaning old, crusted excrement off of his buttocks because the staff at the "rehab" facility couldn't be bothered to help him to the bathroom. They just put him in a diaper and then refused to change or clean him. When I brought this to the director's attention she said the ER nurse was lying. Then she yelled at me, saying my father wasn't an appropriate patient for the facility. Somehow this didn't stop her from accepting him as a patient and cashing his Medicare checks, but whatever. Another time I visited, my father smelled like feces, which nobody did anything about until I asked multiple times. When it was all over, the room still reeked because they left sh*t smeared on the wall (see pictures). When I alerted the staff to the problem, they shrugged and didn't do anything for 30+ minutes, so I ended up cleaning it myself. Another time I came to visit, my father almost fell, but I managed to catch him and lower him gently to the ground because I'm not strong enough to deadlift a 175-lb human. When nobody came to see what happened (this wasn't a quiet situation), I peeked around the corner to the nurse's desk and nobody was there. I called for help for 10 minutes before someone showed up, and they acted annoyed that I was yelling while my father was lying on the cold, hard, dirty floor. The doctor who supposedly oversees care for the patients in the facility, without examining him or doing any tests, diagnosed my father with diabetes, which he didn't have. He was taking a medication commonly prescribed for diabetes, but he was taking it for heart failure. I hope she doesn't actually treat patients. Finally, when I sprung my father from that hellhole, I was presented with a garbage bag full of laundry, which they had told me they were sending out to be washed. Everything was soaked in urine, and there were solid pieces of feces in the bag. I suspect this might have been because I complained about how my father was neglected. My father died in hospice at a better-staffed and -managed place 2 weeks after I got him out of this abusive, corrupt excuse for a health care facility. He probably would've died around then anyway, but it haunts me that he spent some of the last weeks of his life in that horrible place where he was ignored and neglected while he was confused and scared. They should be shut down. Don't let anyone you love go anywhere near this place.

Should give you an option for a negative!Having 15 years in a hospital setting 6 building a…read moremedically based fitness center, this place needs to be shut down. I was there for over 5 days with my bp not taken once. Even when they asked me to get on the Nustep. I asked if the follow also. Yes. Why no BP. Silence. Plus no BP. Then that evening an elderly gentleman fell. I rang my bell as did a few others. 25 - 911 came Charge nurse fuming. They came to me in 2 hrs. Asked whats their procedure for the alert button. Kid, yes kid goes - you use those in Your exercise center. So much for HIPPA. And that was my first career, my second was Director of HR Told him I wanted the protocol n the HR director. Did I get them. No, but I did get someone else meds. Know your meds! My daughter came to pull me early. She's a Dr. No notes on my case among other issues n she reported to State. DO NO COME HERE!

I had a family member who was in the memory care unit for Alzheimer's and every time I visited…read morethem, I left feeling sad and shocked. While there are a few select staff who genuinely wanting to be there and help the residents, a majority were just plain rude and should not be working with elderly- not nice to residents. The place was also dirty. I do not recommend leaving your family member at this facility, especially for the monthly costs.

From the owner: At Sunrise at Fair Oaks, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

My husband and I recently had a family member who required immediate care. We called Elder Options…read moreSenior Care late on a Friday night expecting to just leave a voicemail. Instead, we were put in direct contact with the owner Josie that night. She could not have been more supportive and compassionate with us when we explained what we needed. She immediately sprang into action and came up with a care plan for us that enabled us to keep our family member at home. The quality of care that was provided was top notch and I cannot recommend it enough. I gave them 5 stars, as the top rating on this site but I would gladly give them 10. If you want to get top notch quality care for your loved one, please contact Josie and be assured that you are getting them the best care available.

I was put in touch with Josie by a social worker in a nursing home in Woodbridge Va. with regards…read moreas to caring for my mother. I can't express enough the overall care and compassion Josie had for my mother and I when we met. She was so incredibly helpful in getting everything set up for mom's home care. Her amazing staff of nurses are absolute angels in my opinion. They were so kind and gentle in caring for my mother, Especially Sally. Josie was so easy to reach and when I had a last minute change in nursing needs for mom, She and her staff made it happen seamlessly and immediately. If you ever find yourself in need for in home care, and if I ever require it again, Josie will definitely be my absolute first call. I believe there are some people in this world that are the best at what they do and Josie and her staff are exactly that!

Insight Memory Care was what got me through my Dad's journey with Dementia. My Dad really enjoyed…read morebeing at Insight, he looked forward to seeing his friends. When I would pick him up he always said he had a good day and those are nice people. The caregiver support group was such a great resource for me. Their topics were so informative, and it was nice to be in a group of people who understood what I was going through. HIghly recommend Insight!

Wonderful amazing staff who really care and do a wonderful job with their clients. My partner is…read morevery happy and it's helping him to keep active both socially and mentally.

Very responsive to clients request about caretakers' modification of hours to accommodate…read moredifferent schedule. Promptly find replacement when caretakers cannot fulfill requested time Diligently follow up when introducing new caretakers

This company is a caregiver. It's providing care to my mom and my sister. The staff (Jenny) is…read moreoutstanding to assist with any problems clock in and out at any time. I am very happy with the company.