I am disgusted by my experience with this company. For now, it is a 1-star review--the owner promised me a "full refund" that has not been received at this point. When I originally contacted this mold inspection company via a Yelp inquiry, I received a text from a 949 area code number that was used to book the appointment and for all business communications from the very beginning. There is also an 800 number and a 310 number on the company's website/Yelp page, which appear to be official company numbers. Well, guess what? ALL THREE phone numbers route to this guy's personal cell phone--I will just call him "the owner," since he never properly introduced himself to me. At the beginning, I assumed that this company had a receptionist and levels of management--but that is not the case. The owner showed up an hour late to the noon appointment on a Friday, despite telling me that I was his only appointment that day. I acknowledge that he didn't take extra air samples that he thought were unnecessary--he only charged for the basic $399 mold inspection. He told me that the lab results would come on Tuesday, and "at latest" on Wednesday. This was good because Thursday was July 4th, so I expected the lab results before any holiday closure. I needed these lab results ASAP, as I repeatedly emphasized to him, because my young daughter has wheezing issues and we needed to rule out mold as the culprit.
It turns out that the owner did not even mail out the air quality samples until Monday--3 DAYS after the appointment. His excuse was that the lab is 'closed on weekends'--okay... so mail it out on Friday afternoon, Saturday, or even Sunday so that it gets to the lab by Monday?!? Instead, the lab apparently received the air quality samples on Tuesday. So he said it was unlikely we would get the results by Wednesday as he had promised, since it's a 48-hour turnaround and everything would be closed on Thursday (July 4th). So then he was telling me it would probably arrive on Friday, an entire week after the appointment--and even that didn't sound assured to me. On Wednesday morning, I asked him to follow up with the lab for me--which he agreed to do. But he NEVER responded with an update--I heard nothing at all from him about any follow-up. In fact, as I will soon describe, he didn't even seem to know who I am--there was no way to trust that he would follow up at all.
I didn't contact him on July 4th. But after 7 am on July 5th, I sent a text to the 949 number (which again had been used exclusively for all business communication with this company from the very beginning) to simply say that I had not heard back from him with any follow-up on Wednesday, and I wanted to make sure that he followed up with the lab on Friday (before it closed for yet another weekend). This was done in the interest of my daughter's health. I didn't trust this guy to follow up with me anymore. According to the company's own Yelp page, it is open 24 hours, 7 days a week. But apparently, the owner had partied too hard on July 4th and neglected to silence his "personal cell phone" that ALL THREE company numbers are routed to. So he was furious that my text message to the 949 number had woken him up. In fact, he had no idea who I was--he was calling me "Sir" even though we had texted each other back and forth for the appointment, he had exclusively dealt with me for this entire situation, and I'm a woman. The guy's attitude was outrageously unprofessional, and I wanted to call his manager/supervisor (at the time not realizing that there was no one else). I assumed a receptionist would pick up when I called the 800 number so that I could leave a message with his superior. Instead, the owner picked up the phone and started viciously yelling at me for waking him up after 7 am on a weekday, the morning after a holiday--again calling me "Sir" before I had a chance to say a word. I told him I didn't understand why he had picked up the phone from the 800 number and hung up--then I tried the 310 "company" number. And from the 310 "company" number, he picked up again and I heard him calling me the B-word (I assume conversing with his wife), at which point I hung up without saying a word. Then came a flood of psychotic text messages--even after he declared that the text conversation was over (at which point I stopped texting him back), this moron was continuing to text me like a crazy person.
During the course of his ongoing barrage of text messages (hilariously accusing ME of 'harassment' and threatening to report me to irrelevant entities for calling seemingly official company numbers after 7 am on a weekday, for a company supposedly open 24/7), he mentioned that I could have paid an 'expedite fee' to get the air quality samples sent to the lab earlier--he NEVER mentioned any possibility of an 'expedite fee' at the appointment, which I obviously would have paid considering our circumstances. SHAME on him for stressing my family out with his nonsense. read more