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    Home Grown Landscaping

    5.0 (3 reviews)
    Open 8:00 am - 3:00 pm
    Updated 3 months ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Home Grown Landscaping

    Lawn care

    Snow removal

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    TruGreen Lawn Care

    TruGreen Lawn Care

    1.1
    (120 reviews)

    Well I am very happy to put an update on the problem that I was having this past year with Trugreen…read morefrom Danbury. Justin which is the person that had replaced useless Rob's job has come through with all his promises. I know I was quite harsh in my last review but at the time I felt it was well deserved. I do have to say after sometime and many conversations Justin came through and did rectify the problem.I have a little green growing finally and hoping that TRUGREEN can continue to bring it back to the previous condition. THANK YOU JUSTIN!

    I paid TruGreen Danbury for the entire year up front, and once they had my money, getting help,…read moreanswers, call backs, resolution, or accountability became an absolute nightmare. Trying to reach corporate is nearly impossible. Every time I attempted to contact corporate, I was redirected right back to my "local branch" -- the very branch that has shown no regard for my concerns. I called customer care multiple times asking for a corporate contact for a formal grievance, and I was told they do not have a corporate number to provide. Instead, they kept leaving notes for a manager to call me back. After multiple attempts, I received one phone call from someone named Mike. He left a message asking me to call him back. I did. In fact, I called him back 4-5 times and left 2-3 messages. Still, no response. It has been well over 48 hours since my last call and over a week since my first attempt to reach him. If you count all the times I reached out to customer care before that, this has been going on for several weeks. This branch canceled services without giving us any clear reason. They canceled two services last year that still have not been made up, and now it is 2026. They were supposed to aerate my yard, but it was obvious the work was incomplete. You can clearly see where aeration was done and where it was not, because the holes and machine trails are easy to distinguish. Despite my conversation with customer care explaining that the aeration was not completed, TruGreen still came out and fertilized the lawn. As a result, I have little confidence that the fertilizer will be effective, and I expect much of it will simply wash away. They have texted me scheduled service dates and then failed to show up without a call. My lawn has not improved at all. The most disturbing part is that for a full year of paid service, I have only spoken to one actual service person. No one has explained what is being done, what I should be doing, or how we can work together to improve the lawn. No one from the local branch has properly addressed the cancellations, the incomplete aeration, the missed services, or my concerns. Customer care told me the branch claimed they tried to reach me. But isn't that exactly what they are supposed to do? If customer service actually mattered, they would continue reaching out until they spoke with the customer, especially when that customer has already paid in full. I called the number provided, 203-501-8175, several times and left multiple messages with no response for over a week. I should not have to jump through hoops to receive services I already paid for. I should not have to chase down managers, beg for call backs, or fight to have missed and incomplete services corrected. TruGreen Danbury still owes me two visits and a complete aeration. At this point, it feels like once they got paid, my concerns no longer mattered. This has been frustrating, disappointing, and completely unacceptable on every level. I will say I gave enough time as well before I wrote this review. I was hoping I could speak with the manager or someone. All things considered, here is my TruReview!

    Home Grown Landscaping - snowremoval - Updated July 2026

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