I paid TruGreen Danbury for the entire year up front, and once they had my money, getting help,…read moreanswers, call backs, resolution, or accountability became an absolute nightmare. Trying to reach corporate is nearly impossible. Every time I attempted to contact corporate, I was redirected right back to my "local branch" -- the very branch that has shown no regard for my concerns. I called customer care multiple times asking for a corporate contact for a formal grievance, and I was told they do not have a corporate number to provide. Instead, they kept leaving notes for a manager to call me back. After multiple attempts, I received one phone call from someone named Mike. He left a message asking me to call him back. I did. In fact, I called him back 4-5 times and left 2-3 messages. Still, no response. It has been well over 48 hours since my last call and over a week since my first attempt to reach him. If you count all the times I reached out to customer care before that, this has been going on for several weeks. This branch canceled services without giving us any clear reason. They canceled two services last year that still have not been made up, and now it is 2026. They were supposed to aerate my yard, but it was obvious the work was incomplete. You can clearly see where aeration was done and where it was not, because the holes and machine trails are easy to distinguish. Despite my conversation with customer care explaining that the aeration was not completed, TruGreen still came out and fertilized the lawn. As a result, I have little confidence that the fertilizer will be effective, and I expect much of it will simply wash away. They have texted me scheduled service dates and then failed to show up without a call. My lawn has not improved at all. The most disturbing part is that for a full year of paid service, I have only spoken to one actual service person. No one has explained what is being done, what I should be doing, or how we can work together to improve the lawn. No one from the local branch has properly addressed the cancellations, the incomplete aeration, the missed services, or my concerns. Customer care told me the branch claimed they tried to reach me. But isn't that exactly what they are supposed to do? If customer service actually mattered, they would continue reaching out until they spoke with the customer, especially when that customer has already paid in full. I called the number provided, 203-501-8175, several times and left multiple messages with no response for over a week. I should not have to jump through hoops to receive services I already paid for. I should not have to chase down managers, beg for call backs, or fight to have missed and incomplete services corrected. TruGreen Danbury still owes me two visits and a complete aeration. At this point, it feels like once they got paid, my concerns no longer mattered. This has been frustrating, disappointing, and completely unacceptable on every level. I will say I gave enough time as well before I wrote this review. I was hoping I could speak with the manager or someone. All things considered, here is my TruReview!

I received a call from Lauren this morning in response to my concern about two visits in 9 days…read more No door tag was left on the second visit and I wanted to make sure I wasn't paying to damage my lawn with excess fertilizer. She launched into a rapid monologue, never understood what I needed to know and hung up on me when I asked her to stop talking over me. Terminated my service. The communication at the national call center is all over the place. 1/2 the time it's professional, 1/2 the time you're talking to an idiot.

I reached out JS for a fall clean up. Javier was very responsive and offered a fair price for the…read morework.

From the owner: Transform your outdoor space with JS Landscaper—over 20 years of expert landscaping services you…read morecan trust! From garden design to routine lawn care, our experienced team delivers beautiful, lasting results for every yard. Contact us today to bring your landscape vision to life!

I have had VS Landscaping do 3 jobs at my house over the past 1.5 years; re-do an area for my shed,…read moreinstall pavers for a generator and walkway, and rip up my backyard and level it off and grass. Pictures below showing before and after for each. I am beyond happy with the job they have done (as shown in my re-hiring them for 2 other jobs). Great workmanship and quality. I will be using him for all of my future jobs involving yard and/or masonry work. HIGHLY HIGHLY recommend.

Did a great job on yard and leaf cleanup at the end of the season. Fairly priced and was responsive…read moreand quick. I know they offer other services but haven't tried them yet beyond cut and cleanup/haul away. Would use them again in the spring.

Showed up..gave me an hourly quote. We agreed on the day. Texted the day before to confirm they…read morewere coming. Got a text telling me me that they had to revisit the premises to refresh the quote because it has been two weeks and things have grown. A few things wrong with the response 1) it was an hourly rate so why does that matter 2) it was the date that we agreed upon. I would classify this as being not responsible.

Hired the group to re-invent the front and rear of the house property that has long been neglected…read more Very happy with their work and will be using them to maintain the landscaping twice yearly.

Don is the most conscientious and hard-working person I've ever met. I would recommend him to…read moreanyone who asks.

Don has taken care of and maintained my yard for over 15 years, maybe even longer! He does fall and…read morespring clean ups, trims bushes, cuts down trees and basically anythi g to keep the yard looking 100%. I have a 2 plus acre lot in Wilton and Don is always there, rain or shine. I just recently sold my house and have given the soon to be new owners his name and number and told them they would be remiss in not using him, as he knows the property inside and out! Thank you Don for many,many years of great and loyal service. Your truly a gem. Victoria

Joe is A LIFESAVER! My husband and I recently hired him to remove tons of old cardboard,…read moreconstruction material, old toilets etc from our home. Joe came within an hour of me calling him to give us an estimate for cost, which was totally reasonable. He came the next morning to remove everything and was able to do it in one trip. He was polite and professional. We will definitely be using him for clean up and yard care in the future.

From the owner: Residential and commercial landscaping Landscape design,…read moremasonry, tree work,spring/fall cleanups, powerwashing, gutter cleaning, and much more. Quality work at affordable rates

Isaac and his team do our weekly mowing/landscape work, but his team recently they just completed a…read morebig hardscape deck renovation for us. The project consisted of rebuilding 2 falling stone masonry walls with pillars, new steps and replacement of patio stones throughout. They worked in a timely efficient manner and Isaac was very good through the process with communication. We are very happy to finally have our patio completed and would recommend for and hardscape/landscape work!

After the big snow fall ahead of Valentines Day, I got snowed in. I found Isaac on line and sent an…read moreemail using his website. He responded very promptly and showed up timely on our agreed upon time. He quoted me a very reasonable price. He and Carlos did the job expertly. I would highly recommend based upon this experience. Sam

Been a customer only for a couple months but very pleased with the results. I wasn't expecting a…read moremiracle (I had a massive amount of various weeds in my yard), but they've done a good job with it so far. I'm actually looking forward to seeing what happens in the spring. They've been very responsive and communicative during the process, which is high on my list of priorities. I think with weed control ya have to be a little patient. My yard's not perfect, but it's about 75% there. We'll see next spring/summer if they can get it all the way there.

They don't do effective crab grass control, they don't do it at required intervals, only when they…read morehave time they will show up. Even after spending hundreds of dollars my lawn is now completely covered by crab grass and only few patches of grass remaining. They turn around and blame me for not doing seeding. I am changing the service provider.

These guys are our go-to, ever-reliable pond guys. They clean it, they maintain it ( not much is…read moreneeded) and they are wonderfully responsive when a small crisis occurs . We feel lucky to have found them and after 14 years, we know our pond is in good hands!

Am a happy customer. The pond was originally built by Ted over 20 years ago. I have been cleaning…read moreit myself for years, but as time went by, sludgy dirt built up at the bottom I didn't know how to get rid of, a few rocks fell off the edge, I could not keep up with the work by myself, therefore, asked Ted for rescue operations. Ted's crew showed up, repairing and restoring my old pond. The crew were professional and courteous, and cleaned up mess before they left. The pond looks brand new now. Thank you! One drawback: You need to leave quite a few messages and emails until Ted responds. Don't give up...