Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

I have worked with seniors and senior service providers for almost 20 years. The staff at…read moreQualicare are serving seniors for all the right reasons and are committed to providing excellent care to their clients. I am happy to refer clients to Qualicare and am confident they will be well taken care of. There are lots of options for in-home care in San Diego County and Qualicare is on my short-list!

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

I'd like to take a moment to recognize an outstanding employee of this wonderful company -- Sonia…read more She had been assisting my dear friend with his rehabilitation following a stroke he suffered back in June of this year. Sonia visited his home twice a week, every Monday and Friday, and I can say without hesitation that she is an absolute professional. Having been around several home care specialists, I can confidently say Sonia stands out. She is always punctual, greeted everyone with a warm smile, and brings a genuine heart of gold to her work. She consistently goes above and beyond in every way. If anyone from management happens to read this, please know that Sonia is a true asset to your company and deserves recognition -- both in position and compensation. Thank you, Sonia, for taking such wonderful care of my friend. And to anyone searching for a home care company, look no further. A business that hires people like Sonia should be at the top of your list.

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

Trying to find reliable and kind in home health care support for aging parents is so difficult…read more Assisting Hands was the third company we worked with when my mother could no longer be at home alone. They weren't the cheapest company we used but they were by far the best and well worth the few extra dollars an hour for peace of mind. Though they do not guarantee coverage if a caregiver gets sick, they don't push someone who is sick to bring their germs in to your home (Yaye!) and they do their best to send a qualified replacement. One of our caregivers found that they had a flat tire before work and the company paid to Uber her to our house (no small distance). Who does that?! Every one they sent our way was careful and knowledgable. A great company to work with for in home care.

The nurses are caring and well trained. Kind hearted and a wealth of information. The CNA' s…read moreanother story. Some try very hard in a thankless job. Others when you ask for them for something will say they will be back in a minute which turns out to be 30 minutes or more or they forget what you want. Suggest they write down things to remember better. They also need to be in the dining areas and stay when meals are served unless an emergency occurs. The food for the most part is deplorable due to a lack of supervision. Especially weekends. They need constant supervision wherein the company including the board of directors need to invest in another head chef in addition to what they have. They don't pay attention to detail most of the time. I would have only 1 to 2 meals a week that would be good. I would give the employees a language test before hiring. The administrators including admit and discharge areas are outstanding. I would suggest that instead of having the discharge review board on just Wednesday's they do this on all weekdays like the hospitals and other rehabs do. It would help if they told all the patients their disposition and intentions to clear up a lot of misunderstandings as it is the patients rights to know that as long as they are lucid.. The Doctors are mostly hospitalists and they do take the time to discuss their intentions with the patients. I had Dr. Bertani and he did a fantastic job getting me back to health on several occasions. The physical therapists are outstanding. They see all kind of injuries and are well trained to help each situation. I don't believe they need any improvement from what they do. Helpful and caring is their motto. Occupational Therapy also helpful and excellent. I believe once a patient displays they can successfully do things on their own they don't need to go over and over the same things and waist time spend it on patients that need it the most.

They have been taking good care of my 87 yr old mother as she rehabs from a severe car accident…read more This is a new, very clean facility. The staff is very nice and for the most part few complaints. High marks for care quality, Physical & Occupational Therapies, nurses and doctors. Administrative staff is open and friendly. They are staffing up as they are new, and discriminating in their hiring. They only want the best people. I recommend Pacific Villa Post Acute!

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

They take advantage of their employees, when they charge huge amounts of dollars to care for your…read morefamily members. Unfortunately zero integrity

I cannot say enough about how I love Amada. My husband and I both have received care from Amada…read morecaregivers in the last few years. We have always been confident that they will send caregivers who are attentive to our needs. Addie Bautista came to take care of my husband two days a week for four hours since June . She was amazing.

The service and attention to your medical need very professional. I am super grateful for all the…read moresupport during my dialysis process. Dr. G , Sonia I truly appreciate your guidance Thank you for everything you have done for me. The best service ever

The quality of care provided by the team at Home Dialysis Therapies, is fist rate. They bring…read moreexpertise coupled with compassion. The support is available at all times via phone and all in-person office visits are thorough. It is reassuring to know this team is in my corner. Thank you all!

My elderly father was admitted to this facility in December, he spent 3 months total at Vista…read moreKnoll. I was there 6 days a week and I became very familiar with the staff and facility. My father and myself had such an amazing experience here from the staff who cared beyond any expectation I ever had . Please know that my dad is not an easy guy to like or take care of. Yet every single time I was there, their kindness and care for their patients was truly amazing . The nurses and the physical therapy staff were exemplary caregivers. I'd like to specifically shout out to James and Matt in physical therapy and Demi. The nurses were all so good, but there were so many it's hard to remember their names. To all the kind wonderful people that work here at this facility thank you for taking such good care of my dad and being so nice to me as well. This is hard work and often thankless work so I was beyond surprised at how well they took care of my and kind at the same time. So thankful to you all.

I have a lot of respect for the cnas and nurses at vista knoll. The job is not easy but they work…read morevery hard to make sure patients are comfortable.

One star to post this. A neighbor of mine just found out…read moreher father was left in the floor of the bathroom and no medical professional was called. Also the worker "Patricia Gonzales" allowed her son to squat at this residents home. This happened recently. Veterans should not be treated like this, or any resident.

high quality care provided by loving, talented women I…read morehighly recommend this company! They helped us navigate a physically and emotionally difficult time. My family is very grateful. Special thanks to schedulers Pamela and Natalie, and caregivers Sherry, Christine, Irma, Faisa, Leslie, Tiana.