I'm so glad Costco has partnered with NexGen for their EcoWater reverse osmosis system. I found…read moreNexGen to be extremely knowledgeable, professional, and well organized. When I needed to replace my filters, they were the only company that identified that my original installation was incorrect. They were honest and, after reviewing the system, absolutely right. Their team is friendly, helpful, and communicative every step of the way. The plumber, Javier Rodriguez, was especially impressive--very confident, knowledgeable, and personable. He even put booties over his shoes without me having to ask, which I really appreciated. He knew exactly how to install the missing piece and took the time to troubleshoot additional issues after the installation and filter replacement, including pressurizing the tank. What stood out most was that he didn't rush--he made sure everything was working properly before leaving and walked me through the steps so I can handle the next filter replacement myself. He also offered helpful recommendations for future parts I may need. I highly recommend NexGen and Javier! My only wish is that the refill prices were a bit more economical.

Appointment NIGHTMARE! I've been a repeat and loyal customer to NexGen. Their plumbers are great…read more But getting an appointment...HORRIBLE! Made advance appointment for plumber to get day and time that worked for me. Person on phone agreed (9-12 this day). Day in advance: I call-confirm I'll be home. Day of, hour in: "text: plumber coming"...two hours. I check phone. Three calls from NexGen. I call back: "Plumber late. 3-6" Okay...2pm. I call to check: "Plumber VERY LATE!" Oh, no. Hour later. Check phone, calls from NexGen, "Need to reschedule." I ask: can I get 8-11 tomorrow? Agreed to by person on phone. Next day. Hour in, I call: "No plumber until 3-6" Ack! Two hours later, several calls from NexGen (I don't keep my phone on me 24/7, so I keep missing them). Call back. Get dispatcher. "You need to reschedule for day after tomorrow..." We talk. Kind dispatcher manages to get a plumber to me by 2. So. here's my take away. I LOST 2 DAYS (almost 3!) waiting for a plumber and NO ONE ever said: "Those days bad! Pick another." Which I could have, if given early warning. Fortunately, I work from home. If I didn't, or had to pick up kids, or had appointments imagine how much worse this would have been. I understand that plumbing involves emergencies and jobs taking longer than expected, but until I talked to dispatch, I got no help. Just "not yet, not yet, reschedule!" Which = "We don't value your time. We don't value your loyalty. We don't value you." I don't want an apology or an explaination. I want NexGen to FIX THE PROBLEM. Their reps are saying "there's a plumber for you this day," and dispatch is saying "Nope!" GET THEM TO TALK TO EACH OTHER and arrange realistic times for advance appointment customers. And make sure whoever answers calls can HELP THE CUSTOMER if a bottleneck occurs, not just give them another time that won't work.

Sal is a professional handy man who arrives on time does his job and provides best service for an…read moreaffordable cost.He has become our go to guy for any home troubles

Owner is requesting to keep 35% of my deposit which is illegal - I didn't sign anything with these…read morestipulations. Day 2 still no refund. I am writing to follow up on my previous request regarding a full refund for the services I paid for, which were not completed as agreed. As stated in my initial communication, I paid a deposit $1,000 for the installation of a bathroom vanity. The original appointment was canceled, and the work has still not been completed. This has caused inconvenience and does not meet the expectations or agreement we had in place. This message serves as a second formal notice requesting a full refund of $1,000. I ask that this refund be processed within 5 business days from the date of this email. If I do not receive a response or resolution within this timeframe, I will proceed with further action, which may include filing formal complaints through applicable consumer protection agencies and pursuing other available remedies. I would prefer to resolve this matter quickly and amicably. Please confirm when I can expect the refund. I paid a deposit to this business for a scheduled service, but ended up canceling the appointment in advance. No work was performed. When I requested a refund of my deposit, the business refused to return it. There was no signed agreement stating the deposit was non-refundable, and no materials or services were provided. I attempted to resolve this directly but was unsuccessful. Based on my experience, I would recommend confirming refund policies in writing before making any payment.

I had an excellent experience with Scott McLeod Plumbing from start to finish. Eric was extremely…read moreprofessional from the very beginning. He took the time to listen to what I needed, explained each step of the process, and made sure I understood the work that was going to be done. I had a major plumbing project done, including a whole-house repipe, new water service, water filtration system, and water heater installation. The entire crew was professional, respectful, clean, and very neat. They did an excellent job not only with the plumbing but also with the cosmetic repairs afterward--everything was left looking brand new. I understand there are always cheaper options, but sometimes you have to ask yourself, "At what cost?" For me, having licensed professionals who were knowledgeable, thorough, clean, and took pride in their work was worth it. I'm very happy with the quality of the work and would absolutely recommend Scott McLeod Plumbing to anyone looking for professional, reliable, and quality plumbing service. Thank you to Eric and the entire crew for taking such great care of my home!

Dylan and Cody did a great job installing my new water heater!…read more This company is so exceptional, that I cancelled my home warranty because the service Scott McLeod Plumbing provides is unmatched and worth every penny.

I am more than happy to give this his company 5 stars! After…read morehaving at least 6 other companies come out to address my septic issue ( filling up every 3-4 months) and them blindly telling me that I would need to dig my whole yard up and replace my leech lines (12k-30k range) A&A sent a team of guys that actually put in the effort to find and fix the problem ( for about $2,400) Hallelujah!!! Shout out to Sergio and his helper, they went above and beyond. If you have a septic issue call these guys first! ( I wish I had)

Trustworthy and affordable!…read more I needed to replace a shut-off valve that was leaking on a toilet a few years ago. I got quotes from a few places and some were up to double what I was quoted with A&A. Jesse came out and replaced them for my 3 toilets. My house is a few years old and figured I should probably have him also replace them for all of my sinks which would have been 10 more. He told me it wasn't necessary since they weren't leaking and that if I decide to ever replace the faucets, then that would be the time to do it. His honesty saved me money and I appreciated it. I've had issues with pinhole leaks in my pipe 3 times since I've lived here. I recently saw a stain on the ceiling of my garage. A bathroom is just above it. Jesse was the only plumber I felt I could trust 100%. He came out and tested it with a sensor and did not detect a leak. He saved me an unnecessary expense and hole in my drywall. Thank you Jesse!

We had an issue with our toilets overflowing, and Christian came out within an hour just like he…read moresaid. He quickly fixed the problem, explained what was going on, and gave us helpful advice about some plumbing work we'll need down the road. He was honest, professional, and never made us feel pressured into doing any additional work. Great service from start to finish. I definitely recommend Christian and will be calling him again for any future plumbing needs!

Completely stressed out with a leaking pipe and the ceiling soaking wet I called them at 9pm on a…read moreSaturday night. Cristian came over in less than an hour. And an hour later all was fixed and I could relax. The price was very reasonable and affordable, thankfully! He was very kind. I highly recommend him for any of your plumbing needs.

Klaus and Sons has been my go to A/C and Heating company for 35 years for annual service…read more We also just had a complete central air unit replaced last March. Best company in the IE for me

So after our cold snap in Febuary of 2026, our heater/AC unit wasn't working, when the technician…read morecame out, he immediately said the entire unit was bad due to the unit being too old, he claimed the evaporator was clogged, the blower motor squirrel cage bearings were bad and the Air filter was the wrong size, all with out a borescope or any kind of diagnosis. But for the low price of 20K but they could cut us a deal and do it for 17k..he could have us back up and running.. pass,,, We called a friend who actually did some diagnosis and come to find out the evaporator was NOT clogged and the bearings were fine. Plus the air filter was dirty and all it was to blame was a contactor relay in the AC condenser which only cost us $30 plus a from Amazon. plus a new Filter for about $20 and we were up and running. I get business is slow but but to deliberately make a false claim it is shameful.

Best service I've had in a long time…read more Thank You Nolan Sorry it took me so long to post this

Tenant reported garage disposal stop working so I immediately requested a fix the for owner. One…read morestop was prompt and since it 'FREE' estimate , I didn't think twice. Tech went as scheduled and told me he did a quick check at the unit and then to the electrical panel. And said now if he needs to go into diagnosis, it will cost $175 , and either he can fix it OR that $175 will be used to swap a new unit at $4xx. Since I'm remote, I can only agree to it to move forward. 10mins later, got a call from the tech saying, "there are good and bad news! Good news, the unit was indeed completely fine and it's working alright. The unit was slightly "UNPLUGGED" from the outlet and it works perfectly after I plugged it back in. Bad news, the $175 is due. " I appreciate that the "diagnosis" save me hundreds instead of replacing a fully working unit, but I would have thought the first free initial check should have looked at the connection in the first place. Definitely feel a bit rip off BUT they did give me a small discount in the end. I'm not expecting free work BUT $150 to get someone out to plug it back in? Is that the norm?

We've used Scott Cole Plumbing a few times now and have consistently had a great experience with…read morethem. Most recently, they replaced a water heater at one of our rental properties. They are always responsive, and their plumbers are friendly, professional, and easy to communicate with. The work is done properly, and they always make sure everything is cleaned up when they're finished. Scott himself is also very knowledgeable and helpful. When we had water damage related to the water heater, he provided great advice on dealing with the insurance claim and made sure everything was well documented, which was extremely helpful. It's been nice having a plumbing company we can rely on. We've been very happy with their service and would definitely recommend Scott Cole Plumbing.

I had a main sewage line clog that was pretty backed up with towel wipes that say they are toilet…read moreflush friendly...first mistake. My line was backed up to our cleanout well that held about 20 gallons. I called Scott Cole for the locality and family owned operation. I support small business. They came out in about 2 hours. Chris and Joe were my techs and gave me excellent service, great feedback and advice to make my lines better for the future and were just good guys. We had to sump dump the fluids first, then the line opening showed up and we snaked from the line to the street and the line to house. They did it twice in both directions to give me that peace of mind. I don't know plumbing and they did show me a picture of what how my connection was configured. I wish I would of asked for that picture. Please send if you see this. I want to make that correction in the future and extend my cleanout about 6 inches in height. Please give me a quote for that service?