The "cooktop on" indicator light would not go off of my stove. I sent a couple of messages via…read moreYelp and this company responded immediately. He even communicated with me over the July 4th holiday. He requested model/serial number and was efficient with locating the part. He was very professional. Even though my problem corrected itself, I will certainly keep him in mind if the light comes back on. Thumbs up!

Michael was nice enough. But, to say the problem is lid switch and the part is unavailable was a…read moreCOMPLETE LIE! He left my unit worse than it was. When he left the Vent hose was torn and he did not put the cover back on the washer. Goodfellas, I should have known that was a good name for a crooked business.

I have saved Innovative Appliance in my phone and will use the service again. Did an amazing job…read moreand got my washing machine fixed at a good price. Very happy I called this company.

Eric checked to see why dryer was not working, according him th control board was bad. Eric said he…read morewould order one online and would call me. I called Eric he said he ordered the part and it was being shipped to him. A couple days later I called him again, he said the part was out for delivery and he would call me back. Several days I called him again and he told me the same lie again. It's been weeks and Eric has done nothing but lie.

My property manager hired Scott w/flagship to assess the heat and humidity not making it outside…read more First visit, Scott tells me it was partially blocked and he has it reconnected and should be good to go. Well.... I wasn't, the exhaust was still dumping inside instead of outside. Talked to the property management company they said the Tech(Scott) said that it was vent was installed incorrectly. 2nd visit Scott decided to replace the exhaust ducting with hard flex line which when he pushed it back into place pinched and cracked and caused again the same issue. After telling me I'm good to go I do laundry and discover again the issue has not been corrected. After a call to the property management company he again says the vents were installed incorrectly. So from 2 visit we've learned.... the vents are installed incorrectly(which is false, they were installed to code when the condos were built) and that apparently because of that he can't seem to make the exhaust go to the outside. I would not recommend hiring this company!!!

It is hard to find anyone in Tidewater willing to work on LG appliances! My LG refrigerator freezer…read morefan broke (according to their FF code). LG backordered the part. Thankfully I found one in the country online and ordered it, since no local suppliers had it either. Scottie came out and replaced the whole thing in 30 minutes (he is good). Then I asked him to remove my craft icemaker, because it was taking up 1/3 of the freezer drawer. Another appliance repair man told me that if he did, the whole refrigerator would cease to work. But Scottie was willing to try! It has been 2 weeks and my refrigerator works perfectly, with no craft icemaker! And his price was very reasonable!

Easy, straightforward communication. Price a little higher than other companies I talked to but…read moreoverall good experience

Came out and found faulty parts in my tenants' fridge. I paid him a service fee of 100.00. That…read morewas 3 days ago. He has not returned my text or phone call since then. The fridge has not been fixed. 3 days my tenants have gone without a working fridge. This is unacceptable.

I called on the 12th for a repair as Ice Maker was not working. It is the 14th and no call back…read more Given some prior positive reviews I was surprised. CM

They were respectful and prompt in sending someone over. The…read moreperson that came over was knowledgeable, could not fix it at that time. Said they would research and call me back. I've yet to hear from them. I got the technician's phone number and the fridge guy's phone number. Neither one is able to be contacted because they don't pick up their phones and their mailboxes are full. I don't know I may have gotten scammed out of $100. Yet to be determined. I believe they are just a booking agent for repair people. Doesn't look good at this point.

I recieved a response to my initial request. Provided information regarding services needed. My…read moreresponse shows as read with no response from the company..

I called many companies this morning (Friday) to ask about a fridge repair on my 7-year-old LG…read morefridge. Fair Repair was the only one to answer my call. Maksim initially scheduled with me for Monday but ended up calling later in the afternoon to say he could squeeze me in today. So wonderful to not be without my fridge all weekend! He diagnosed the problem immediately, remedied it quickly, and charged us fairly. He could have sold us a new compressor and we wouldn't have known the difference, but instead he simply cleaned it for a fraction of the cost. Maksim's honesty and professionalism has earned our business, and we will definitely be recommending him to friends!

Quick response to a noisy washing machine with the service fee apply to the work to be done. After…read morea few minutes of listening to the machine run he reached the problem being the drain pump. Agreed to replace pump but after replacement he did not run a complete cycle to verify the issue was resolved. After he left I ran a complete cycle with the same noise as before the pump replacement. Reached out to inform him the pump was not the apparent issue expecting to receive a response but none has been received to date. Would not use service again. Problem of noise still exists.

Very quick response and quality work. He came out, diagnosed the issue and repaired it. Very good…read moreprice, very professional and courteous. I will definitely use them again and recommend them!

This second generation, husband-wife team is as its name implies...good, knowledgeable, honest…read morepeople, which can be difficult to find nowadays. First it was DJ and Barbara, and now it's Josh and Ashley...the apple doesn't fall far from the tree... really good people. Companies don't make appliances like they used to, so having a company like Integrity is invaluable. They do such good, honest work that they've established an excellent reputation, which means you might have a wait a little to schedule an appointment. But their communication throughout is fantastic...from scheduling to explaining the problems to deciding solutions. For years, we considered DJ to be a Blessing, and now feel the same about Josh. Highly recommended.

All I can say is WOW I sure am lucky all those other repair places didn't answer their phones and…read moreIntegrity Appliance Service did! The two gentleman showed up on time and ready to work. I was no where near expecting a same day fix, yet that's what happened. My pump went out on my washer machine. They had the part in their service vehicle. My washer machine was running and ready to go in less than an hour from the time they walked in! Thank you for saving the day guys! Affordable but more than that reliable!