Josh at Hampton Roads Safety was great. Communication is very clear timely, & fast. Arrived early…read morewhen possible but on time. He cleaned, & repaired the dryer vent. He inspected the fireplace for safety and made repairs. Inspected all smoke detectors. And provided before and after photos. Highly recommend. Great prices and service. Will definitely be back.

Josh was very quick to respond to our initial inquiry, has very reasonable prices for chimney…read morecleaning, and was available the very next business day! He was actually a little early too, which was refreshing when so often these types of things end up happening later than you expect. Josh was always very friendly and patient as he explained everything he was doing when asked.

Great doing business with these guys. Polite. Professional. On time. Good rates. I have read the…read moreother reviews about Premier not being a good business. I did not experience anything like those reviews and I do recommend them. July 2020 I contacted Premier Chimney and Roofing to come sweep and inspect my chimney. I had learned about them in a local advertisement mailer. I read the good things about them in online reviews. I had a pleasant conversation with them in scheduling the appointment. The technician came out, swept, inspected, and showed me before and after pictures of his work. He showed all the cracks in my tiles and took the time to explain what my options were to fix it and the severe risks of continuing to use the fireplace. We scheduled to have Premier re-line and re-cap my chimney. They explained Heatshield, the product chosen to re-line it. During the winter, my wife noticed water coming down the chimney through our wood burning insert. Premier was dealing with a temporary COVID related shutdown and I had to use another company for the fix. Matthew, Premier's owner, wanted to see the job through; wanted to make it right. He didn't hesitate to review the work order and reimburse for the work his company would have come out to redo. That's good business. I will definitely use Premier in the future for my chimney needs.

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

DO NOT TRUST THIS COMPANY!!!! They double charged my credit card and have not responded to…read morevoicemails to refund the extra charge. I disputed it with my credit card and they told my credit card it was a legit charge despite having a bill with one charge and a receipt of payment. Super shady company!!!

Would not recommend these amatures. No show for 2 appts. Office called 5 minutes before scheduled…read moreappt window expired - both times. Lame excuses both times. DO NOT USE TESE GUYS.

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!

Things started well, but after the initial visit, service spiraled down hill. A part was ordered,…read moretech scheduled repair time with me, but never actually put on schedule. Could not seem to get a call back from the office. 3 weeks and 3 calls was the magic number. Tech was nice enough, called to let me k now he over charged me by $185.00 and said he notified the office. Seven days out I called and was told nothing had been reported. They verified I was over charged, called to say they were issuing a refund, then canceled the refund. Put in a call today. I figure about 4 more calls and another month and maybe they will issue the refund. I have my receipts so I am hoping someone knows what they are doing. Do not recommend.

I would not recommend this company. Steven Skloff, aka "President" is unreliable. The appointment…read morewas canceled several times before he actually showed up. Once he did, he wanted to make improvements that were not necessary. He mentioned that he would take the appointment charge off if booked to do the actual work. He never mentioned the estimate would not be complimentary and his estimate was overinflated by about three times the cost of my other estimates.

Confirming what others are saying here- late every time, completely unprepared, never showed up…read morewith the necessary materials, rude about everything, tried to walk in my house without knocking, measured cap wrong, so now there are gaps and the vent pipe is freaking crooked. Don't believe the "guaranteed for life" BS Steve says- it's just empty words. Canceled several times leaving a hole where my firebox was and said they couldn't work because it was too cold- leaving my house freezing. Absolutely the very worst contractor i have ever dealt with. Steer clear!! Thanks for leaving me with a crooked chimney and not even trying to make it right, Steve.

I used Chimney Checkers today for my gas fireplace. The pilot light would not stay on. I called…read moreyesterday and they were here today. Joe & Vince are really good at what they do. They got it up and running quickly. Turns out there was corrosion built up. I also use them annually for my dryer vent clean out. They are a great team, always work clean and are very friendly and trustworthy. They are repair guys, not salespeople. They will work hard to fix the issue instead of trying to sell a replacement like other fireplace companies in the area do. Their pricing is reasonable. I will absolutely use them again for annual dryer clean outs and if there are any other issues with the fireplace. Chimney Checkers 757.689.3161 http://www.chimneycheckers.com

We had them come out to clean/inspect a fireplace that is in our condo we just purchased. They…read morewere on time, thorough, and cleaned up everything. Although they had bad news for us (we expected it though), they had advice on how we could fix the issues. Great customer service, polite and most importantly HONEST! I absolutely recommend Chimney Checkers and will use them in the future to fix what we found. Thank you

We were very pleased with our power wash job. The two gentleman that did the work were very…read morepleasant. I would recommend them to my friends. Thank you Karen Bagwell

Libbey's is awesome! We have used them two times for pool deck cleaning and then driveway/sidewalk…read morecleaning. They do an excellent job, are thorough and on time, and always kind. I highly recommend!

I called this company for a diagnostic repair because my gas fireplace was not working. From the…read morestart, I pointed out that I suspected the pilot light assembly was the issue, since it is a common failure point. Two technicians came out and told me the entire fireplace needed to be replaced due to rust, quoting approximately $4,000. As an engineer who works on ships, I am very familiar with the difference between cosmetic rust and structural failure. The rust present was clearly superficial and did not justify replacing the entire unit. I decided to get a second opinion from another company, and they confirmed the problem was the pilot light assembly. They repaired and cleaned the fireplace for under $600, and the unit now works perfectly. I highly recommend getting a second opinion before agreeing to major replacements, as this diagnosis could have resulted in thousands of dollars in unnecessary costs.

I feel compelled to share my experience with Coastal Chimney & Contracting regarding a $3,500 gas…read moreinsert fireplace installation project. Their technician/project bidder, Adam, was polite and initially responsive. He was actually the primary reason I chose them over lower-bid competitor (Keithans Gas and Chimney Services) The scheduling process has been extremely disappointing. Timeline of events: Initial contact: December 9, 2024 Current date: February 22, 2025 5 canceled/rescheduled appointments Multiple no-show instances without prior notification The most frustrating aspects have been: Repeated requests to confirm appointments that were subsequently canceled No proactive communication about cancellations Being redirected between various "divisions" despite being a small company Having to take multiple days off work for appointments that never occurred While I understand weather conditions and unexpected situations can affect scheduling - I want them to be safe and understand some project need to bye dry. But the lack of basic communication and professional courtesy is unacceptable for a company. I've missed days of work to sit at my house waiting for them to show up. As a potential customer, you should be prepared for: Extensive delays - there's always someone else they have to schedule first Poor communication - Adam gave me his business card but his voicemail box is full and doesn't return calls or text The need to constantly follow up even though they send confirmations and then just say they were mistakenly sent. The quality of their work may be excellent, but I cannot speak to that as I'm still waiting for the project to begin after more than two months of scheduling attempts. Here's a copy of the appointments and quote - hopefully this saves someone a headache like we are going through.