Zero hospitality. The woman at the front desk hates her job. won't answer questions just shoves a sheet in your face and tells you to read it. They Require you to wear a stupid bracelet while on property. We were there for seven days and we were supposed to get service every other day which would've meant three times and we only got service once on time and we had to ask for the second one by making a call. Positive : Lady who works at the breakfast places fabulous and works extremely hard. And she's good at hospitality. Man who works outside does a lot. read more

Home2 Suites by Hilton Ormond Beach Oceanfront - Hotels Near Me - Ormond Beach, Florida

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Booked a 4-night stay with my husband. Checked in via the mobile app (as I always do, as I am a frequent traveler and have Hilton Gold Status). Greeted by the front desk clerk upon arrival and headed to our room. We noticed our "free" bottled water wasn't in our room, so we headed back downstairs to get our waters. Clerk asked for our room number and gave us our waters and we went upon our way. We came and went from the hotel multiple times per day every day of our trip and were always greeted by the front desk clerk. We woke up the final morning of our trip, enjoyed the complimentary breakfast, packed up and were going to head to Disney World for the day. Much to our surprise, our rental vehicle was not in the parking spot in which we left it. We proceeded back inside and advised the front desk clerk. She advised us that they towed it away because we didn't register it. We were NEVER asked to register our vehicle during our check-in and various encounters with the front desk personnel. The hotel only had a few guests our last night, so I would think they could have done courtesy checks with the people who were staying to see if the vehicle belonged to them prior to towing it away. We asked to speak to the manager (Roseline). She came to the front desk, never made eye contact, pretended to type on a computer, never apologized for the mishap and promised to look into the matter and get back to us. We are now 8 days later, and we still haven't heard one word from the hotel. I have left several messages and sent multiple emails to not only Roseline but the General Manager as well with absolutely ZERO response. We have spoken to Corporate Hilton who has been responsive however, they have indicated the hotel is required to rectify this situation. DO NOT BOOK A STAY AT THIS HOTEL IF YOU EXPECT STAFF TO BE ATTENTIVE TO YOUR MATTERS. read more

I had such a pleasant stay at the Home2 Suites hotel! From the moment I arrived, the staff went out of their way to make me feel welcome. Brittney, at the front desk, was especially wonderful -- warm, professional, and incredibly helpful. She made check-in a breeze and went above and beyond to ensure I had everything I needed. Everyone I encountered was friendly and kind, creating a relaxed and comfortable atmosphere throughout my stay. It was truly a stress-free and enjoyable experience. I am a Hilton honors member. I have stayed at every Hilton in Daytona Beach. My best experience was definitely here! Thrilled to have found my go-to hotel any time I'm in town. I'll definitely be back! read more

Had an incredible stay here with my family! Brittney at the front desk was amazing, the hotel is extremely clean and well maintained, and the room was so comfortable. It even had a kitchen with a large fridge, microwave, and hot plate stove available upon request. The view of the ocean was beautiful and you feel so close to the water. read more

We have stayed here twice, in May and June both holiday weekends and it was great! Our doggies love it here as do our kids! read more

Home2 Suites by Hilton Ormond Beach Oceanfront - The beach right out our hotel - Hotels Near Me - Ormond Beach, Florida

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Longtime Hilton Honors Member: Worst stay on record. Zero hospitality rating. Called operations manager and left messages at front desk and she refused to even speak with me regarding my concerns. I would strongly advise if staying in Ormond Beach Fl to go to one of the many other Hilton properties. read more

This is the worst hotel I've ever stayed at. They vacuum at 3am, the bathtub was broken and they tried to charge me for my service dog. The operations manager is unprofessional and rude. Not to mention breakfast sucks. When they say Angelique and Brittany suck in previous reviews please believe them and steer clear read more

Terrible, inexperienced, rude and irresponsible management! My wife and I were on an extended trip to Daytona Beach and needed accommodations for two nights. We arrived at Home 2 Suites with our Registered Service Animal and were asked by Saad at the front desk for proof that he was a service animal. My wife showed our certificate but Saad was not satisfied and went to his Manager, Pamela to authorize. After waiting several minutes, Pamela refused to accept our certificate and stated she would charge us $75 for our dog to stay. We attempted to respectfully inform Saad and Pamela that under Americans with Disabilities Act (ADA), the hotel could not charge extra money for a Service Animal and were limited with regard to what questions they could ask us. Both Saad and Pamela were completely unaware of the law and refused to waive the fee. We were left with no choice but to either pay or leave. We opted to leave and warned Patricia that we would leave reviews warning other travelers with Service Animals about their abysmal lack of professionalism and awareness of the law. Pamela couid have easily researched herself or simply inquired with senior management to learn the truth, but was happier to turn us away, leaving us to search for accommodations, late on a Sunday. What makes this even worse is that we are returning guests. We stayed at this exact property twice before within the past year. Pamela could have simply looked up our portfolio from previous visits to see we are repeat guests and were never charged for our dog. Terrible, unprofessional, uninformed management with no regard for basic hospitality or Federal Law. We will never return. read more

Our Ocean-View room was outstanding and the Staff (Front Desk, Breakfast, Housekeeping, and Pool we superb. We really enjoyed our stay at this hotel and plan to return in October. read more

I really hate to have to provide such a negative review but after my stay at the Ormond beach location, I had to. I'll start by making a list to simplify it all. 1. Service - I would not recommend this as a stay for longer than one night. I am assuming that because it is a suite, room servicing is provided every other day or by scheduling a service. I understand that it may be easier for the staff but for a guest that is spending hard earned money, more consideration should be given. 2. Cleanliness - When I arrived to the room I noticed that I was given an accessible room for disability. Nothing was wrong with that until I noticed the shower seat (that was placed under the restroom sink) had long strands of hairs underneath it. The shower also had similarly dark colored long strands of hair. For context, I also knew that the hair didn't belong to me because I wore my hair in blonde braids. - There was also no bag provided in the restroom garbage, upon arrival and all lights and sockets did not work properly. If it weren't for checking the in-room breaker box and hitting a few switches, I would have only had the standing lamp available to use. 3. Front Desk Associate/ Hotel Moral - One evening after coming in from the beach, I planned to stop by the front desk to grab additional towels to carry back to my room. The reason being, the towels that I had were dirty and wouldn't be able to be replenished because staff had already left for the night. So, I stopped at the front desk and was greeted by an older Caucasian gentleman that was quite honestly passive aggressive with the response when I asked for towels. The response given was "I'll see if we have any to spare". He then proceeded to go to a room adjacent to the front welcome desk and I kid not, there were towels galore in that room. I know because I was able to peek through the glass and see for myself. I'd like to also add that before this interaction there were at least 2 other times when I had stopped by the front desk for towels and it was no problem to get extra at all. That interaction left me feeling very uncomfortable and unwelcome. There seemed to have been a prejudice undertone and not to be that person but being that person this time. I would not recommend this place to someone of color. read more

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We booked a stay here a couple weeks in advance and our schedule changed where we were able to request an additional night at the end of our stay. I called to see if they could accommodate an additional night at the end of our stay and they said yes. They updated our reservation and I thought we were good to go. The stress began when I checked our reservation the day before just because I had a feeling something was off. After checked, they completely changed our reservation by adding two days to the beginning of our stay and an additional night at the end. Because we were going to arrive two days after where they had began our stay and we were states away (so obviously we couldn't check in) our stay was cancelled and we were charge for a full night stay on a date that we hadn't even discussed with Home2Suites. After speaking with multiple people, Pamela, Leah, and Britney with Britney stating Rose would follow up (on 8/4) we haven't received any follow up about the erroneous charge. So today, I contacted Hilton to get a refund for personnel's mistake, and again I'm waiting 3-5 days for their inquiry. Don't make a reservation or reservation change here with the front desk as they seem disorganized and could potentially put you through a headache that I'm currently having to work with the Hilton Corporate to get corrected. read more

The front desk girls were super friendly, accommodating. The room was clean, awesome view of the beach. I didn't have a prior reservation and everything about the room and experience was great. I arrived before check in time (as I literally walked in without reservation, etc.). They called me while I was out to let me know when the room was ready. Everything about the stay was wonderful. read more

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Breakfast was you went down told them how many in your party gave you that many bags but that's only because of COVID, They require you to wear this green wristband they will give you at check in to help with keeping people not from the hotel from using the pool but didn't see a issue with that other then little ones losing them at the beach.. our room was a balcony ocean view and was worth every bit the kids enjoyed just waking up walking to the balcony to watch the sun rise. The rooms come with a full size fridge microwave and it was a Etta since we were staying over a week! If you wanted to walk the beach after 10 they locked the access gat so you had to walk a block to the beach but again wasn't a big deal. My only complaint would be the parking lot is a cluster and good luck finding a spot if you leave to run somewhere after 8 and don't get back till 10 read more

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My stay was in mid October '20 on my way back from Miami. I had never used this Hilton brand but I'm glad I tried it. Great price! I was very impressed by the room and kitchenette with full size refrigerator. All the basics you could need for a week on the beach included. I don't think you could cook a three course dinner but anything you could microwave. Toaster included too. The bathroom was shower only. Everything was clean. The staff was accommodating and to all appearances COVID sensitive. Great desk area with plenty of storage above. The desk chair was very comfortable too. The balcony was too narrow and the chairs were not comfortable but hey it's the beach so who cares. I kind of hate the breakfast in a bag thing and hope they go back to their normal soon. I was looking forward to their breakfast. This hotel is so close to the water, sitting on the balcony at high tide feels like you're on a cruise ship balcony. At the time of my stay they were being very vigilant to only allow registered guest to access the property and you had to wear one of those rubber bracelets. Flat parking lot surrounding the hotel but I didn't see any security features. read more

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Bathrooms need cleaning finding crud along the shower door and hair follicles are most unpleasant. read more

Home2 Suites by Hilton Ormond Beach Oceanfront - The bathroom could be cleaner. Finding hair follicles from the previous guest is not attractive. - Hotels Near Me - Ormond Beach, Florida

Room location, room view, room noise, door noise, outside noise. Was there to check in at 2pm to hold a room. Explained was not needing to go in room, just would be out till 10pm. Came in to a terrible room. Tried to change to anything was told there was nothing... terrible night sleep. Will not go back to that property again!! Room 115 should be a closet verses a guest room. read more

Room and hotel was very clean but had its issues. When I checked in, only three rooms were available with all three stacked on top of each other next to the elevator. Every minute until around 11 pm, I enjoyed the sound of an elevator running along with the constant drone of machinery from outside our window. Comfortable and clean room but the noise was horrible. I would stay here again but only if it were not in a room next to the elevator. read more

I was charged parking when I had no car. Had a terrible experience with my stay. Also had the "manager" Roseline Cherizar attack me through email about a parking situation days later at 11pm? Why is this person emailing me and accusing me of something I didn't do? Very rude and unprofessional. Trust me there are better hotels down the way. read more

I enjoyed my stay. The staff was super friendly and helpful. The rooms were clean and breakfast was plentiful. And the location was great. The beach and easy access to the surrounding areas. I would totally stay here again. I too as a another customer stated was shocked by the parking fee as I am not sure why? read more

By far the most disappointing hotel I've even been to. We booked the hotel a day in a advance. On arrival, we were told that the room would be ready in 30 minutes. We call 30 minutes later... your room will be ready in another 30 minutes at 2:00pm. We then go to the beach for 4 hours then return to our hotel to get our keys and head up to our room... the room was still not ready and it was an absolute mess. Poor everything overall. read more

Best hotel in Ormond Beach. Excellent rooms and location right at the beachfront. Sorry to see they are charging $10 parking fee per night

Usually Hilton hotels have a fairly helpful staff, but unfortunately, this is one of the exceptions. Long story short, my family and I are in the area for an Embry-Riddle graduation and there's a corporate code for a pre-established room rate with this hotel, and they arbitrarily won't honor it. They also won't honor their typical military or Hilton Honors rates. I've stayed at Hilton hotels everywhere from Guam to throughout Europe. Is this the new "normal" for customer service from Hilton? read more

The staff here is so great! They are so friendly and very accommodating to guests! They also kept the whole hotel so clean! Our rooms were also very up to date and clean! The pool and hot tub were also great and you had a nice view of the ocean! Really recommend this place to everyone! read more

Really nice place being brought down by really poor, rude, and clearly not properly trained management. Please someone explain the ADA laws to this manager before she finds herself in a lawsuit. Yes, you ARE required by law to accommodate people with disabilities. And, No, the regular parking spaces are NOT the same size as the handicapped spaces. My god!!! Even my 3 year old grandson knows that. And your flat out rudeness that I witnessed, to multiple disabled guests is just flat out disgusting. I'll be staying here again. When you replace your management. read more

Let's start by we decided to try Hilton we are not Hilton vacationers. Now I know why. I called twice to make sure we got a room with a tub since my 20month old doesn't like showers. I was assured I would get one and that there was a note in my file. I also asked if I could park 2 car on property and was told yes. Arrived at 6:30pm When I got there I was told there was no note and that there was no available rooms with tubs. I asked about my second parking ticket and was told no they don't do that. I asked about breakfast and non dairy items was told they are not doing breakfast as they have bagged breakfast due to covid. Well ok this would be nice to know prior to booking. Still no diary options. Once arriving to my room after an hr we kept hearing this loud drilling noise. We couldn't figure out what it was. It was on and of every 10-15 seconds. Went for a walk on the beach and a drive around town. Now 9:00pm getting ready for bed (noise still going strong)notice there were no additional pillows for the pull out sofa bed. I called room service (front desk) told them about the noise and pillows I was told they would be right up and how many I needed. I need 4. I went to wash dishes no dish soap ok let's put it in the dishwasher no dishwasher soap. Ok, oh no trash bags either. Ca back down. Hi can you also bring the following; dish soap dishwashing detergent and trash bags when you come up and bring the other stuff. Ok, but what other stuff are you taking about. My pillow ma'am. Oh ok. I waited 45 min for all of this. I only got 2 pillows no trash bags. Noise went on all night long all weekend all day. After asking a few times no one seemed to care or come to my room to see what it was. On Sunday while sitting on the beach o notice above my room 7th floor there was a cooling condensing machine above my room that was making that awful noise. I told them and again no care in the world. At this point I couldn't wait to check out on Monday (memorial day)!!! Upon check out I checked out with the front desk I was asked how my weekend was and I told them my situation till this day June 7 I'm still waiting for their manager to give me a call to discuss my stay I've called 3 to 4 times left messages and no calls back I have even called corporate with no call back. I will never stay at the Hilton hotel again and I will continue to stay with the Marriott company as their customer service values their customers. I do not recommend this hotel at all. read more

Very disappointed in this hotel. They had a price of $75 for dogs entire stay on there site. They've since removed. They charged $75 for first day and $25 a day after. We stayed a month We've given them every chance to stand by there promise but nope they wouldn't do anything ! The management was uncaring! read more

The renovations are great! Lachina was our host and she is AMAZING! She recommended a couple of restaurants that delivered. Not only did she check us in, but she was also there when we checked out. She is the model for all hotel hosts: kind, helpful, and pleasant! read more

Employees were great. Location on beach with pool were the best. I appreciated the full size refrigerator, microwave for cooking, and outdoor grill for cooking. Parking and price are leading me to consider going with my extended family. read more

The day and evening staff are very kind, attentive and professional. However, the Third shift, front desk attendant has a horrible attitude and is visibly bothered by any request made by guest. Tonight she was very unpleasant and unprofessional to my father and myself as we asked for dry sheets for the pullout bed. She raised her voice, dismissed our concerns and constantly interrupted us as we spoke. Luckily as a diamond member, I know this treatment is not reflective of the Hilton brand and would advise anyone to be careful when engaging with front desk clerk, Juliet. After my parent drive 12 hours, I refused to allow them to sleep on wet sheets and after insisting on not leaving the lobby without dry sheets, she reluctantly found some dry sheets for us. I will be following up with Managment regarding our treatment by this staff member. read more

Stayed here for a weekend in November. It's a very clean place with nice staff, and an easy grab breakfast bag (that was very good). The only complain is they charged the card for an extra $50 fee when there was no cancellation or anything. No one at the front desk will solve this issue sadly. While we enjoyed our stay, we won't be coming back due to the extra charge. read more

We made reservations and paid in advance for 7/1-5/22 to ensure we had a room for a beach holiday vacation. Upon arrival, our room was not available. It was raining and really no place else to go, so waited patiently for a room. We were finally offered an alternative room after a long wait. The room was clean, and the staff were polite. The breakfast they served was NOT up to Hilton standards, and nothing like the beautiful advertisements in the elevator. The cafe setup was dysfunctional with kids running back and forth making a mess of the waffle station. That aside, being at the beach made the lack of a decent breakfast tolerable. Upon checking we were told our charges were $42.60 for parking (charging for parking with no other alternative is greedy!) After we arrived home, we found that our credit card was charged a second time for the room, and additionally, we are being charged a pet fee for my service dog. I am still trying to resolve the billing, thankfully my credit card stopped payment for the room. In addition to the pet fee for my service dog, the "pet station" outside was a landscaped corner of the parking lot with a bag station. I could not walk my dog in and around shrubbery, and had to resort to walking along the road, which was very dangerous. This is not a pet friendly hotel! This was the worst management of a hotel I have ever experienced. read more

Beautiful brand new hotel with filthy rooms. With everything going on, one would think they would be on point and everything would be perfect here and it is not. The manager would not even talk to me and told his staff that I would get a call on Monday even though I saw him twice in the building. There was gunk all over the floor in the room, no shampoo or soap in the shower, garbage in the drawers from the last guests and since they allow pets in every room, if you have allergies too bad, you'll be sneezing and coughing and too bad the Kleenex box was empty as well. They sent someone up to clean the room and the carpets, but the garbage was still full, the soap and shampoo not replenished and they didn't refill the in room coffee service. Horrific experience and I've stayed at other locations and have not experienced this. Stay away folks unless you like filth mixed with COVID!!! This place will look like the rest of the dumpy motels in this town in no time at all. read more

**BEAWARE** DO NOT STAY HERE DUE TO SAFETY REASONS. THIS HOTEL GAVE OUT MY PHONE NUMBER AND PERSONAL INFORMATION TO ANOTHER GUEST. I HAVE PROOF FROM THE INSURANCE COMPANY AND THE POLICE THAT THIS HOTEL GAVE OUT MY PERSONAL INFORMATION. We stayed at this hotel in September. My husband backed into a young lady's car. The police were called as well as the insurance company. The police made a report and the insurance company was called. We didn't hear anymore about this until December 28th. Then the young lady contacted my cell phone to reach my husband as she had gotten my number from this hotel. Her father proceeded to leave my husband threatening voice mail messages to fix his car not hers. We have since contacted the police and the insurance company to get this issue resolved. This hotel refuses to answer our calls and emails to explain who and why passed out my personal information. This hotel refuses to address this issue at all. Overall stay at the hotel was not great. People cooking on the grill and drinking alcohol like it was a family reunion. read more