Overall the service here is excellent! The lobby smells wonderful! The rooms are clean and have…read morespecial touches of rock in them. Pool was lovely. They did mess up a food order we had for room service, but they at least fixed the situation. We also got our room service quickly, but if they are busier than usual be prepared to wait. Also this is a great venue for concerts! Overall friendly service, we'll be back!

We had such a fantastic day at the Hard Rock Hotel Daytona Beach! I ordered the blackened fish…read moretacos & the blue cheese tater tots (minus the bacon), and everything was absolutely delicious! The atmosphere was perfect for a relaxing day by the pool with family. What truly made the experience exceptional was the service. Our waitress, Messi, was phenomenal--she somehow managed to take care of everyone at the pool with ease, all while delivering amazing margaritas and maintaining such a friendly, professional attitude. Kirk, who was running food, also went above and beyond by helping me set up our umbrella, which made a huge difference so my grandma and the kids could stay cool and comfortable. Both staff members were super helpful and friendly! It's not often that we come across rockstar service that truly stands out, but these two made our entire day. We'll definitely be back!

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach,…read moreFlorida, 32174, was very poor. As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand. Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration. My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service. Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager's response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee. Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay. In light of these numerous and significant issues - ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions - I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

Bed bugs in room 400 on 28 November 2024. I can't imagine a…read moreplace this reputable and costly has bed bugs!

Zero hospitality. The woman at the front desk hates her job. won't answer questions just shoves a…read moresheet in your face and tells you to read it. They Require you to wear a stupid bracelet while on property. We were there for seven days and we were supposed to get service every other day which would've meant three times and we only got service once on time and we had to ask for the second one by making a call. Positive : Lady who works at the breakfast places fabulous and works extremely hard. And she's good at hospitality. Man who works outside does a lot.

Booked a 4-night stay with my husband. Checked in via the mobile app (as I always do, as I am a…read morefrequent traveler and have Hilton Gold Status). Greeted by the front desk clerk upon arrival and headed to our room. We noticed our "free" bottled water wasn't in our room, so we headed back downstairs to get our waters. Clerk asked for our room number and gave us our waters and we went upon our way. We came and went from the hotel multiple times per day every day of our trip and were always greeted by the front desk clerk. We woke up the final morning of our trip, enjoyed the complimentary breakfast, packed up and were going to head to Disney World for the day. Much to our surprise, our rental vehicle was not in the parking spot in which we left it. We proceeded back inside and advised the front desk clerk. She advised us that they towed it away because we didn't register it. We were NEVER asked to register our vehicle during our check-in and various encounters with the front desk personnel. The hotel only had a few guests our last night, so I would think they could have done courtesy checks with the people who were staying to see if the vehicle belonged to them prior to towing it away. We asked to speak to the manager (Roseline). She came to the front desk, never made eye contact, pretended to type on a computer, never apologized for the mishap and promised to look into the matter and get back to us. We are now 8 days later, and we still haven't heard one word from the hotel. I have left several messages and sent multiple emails to not only Roseline but the General Manager as well with absolutely ZERO response. We have spoken to Corporate Hilton who has been responsive however, they have indicated the hotel is required to rectify this situation. DO NOT BOOK A STAY AT THIS HOTEL IF YOU EXPECT STAFF TO BE ATTENTIVE TO YOUR MATTERS.

We had a very nice stay. The pool was unavailable for one evening. It was a customs fault. Up and…read morerunning in the morning. The staff is incredibly nice. Air was cold. Rooms are charming. A little dated but clean. The location and view were spectacular!!! There are also cottages and a campground. We will return.

After 3 or 4 visits over the past 9 years I think we are knocking this one off the list. They work…read morehard at trying to keep the place looking fresh but there's only so much you can do before it requires a major overhaul, like new bathrooms. Pool is great for kids, could use a couple more umbrellas. Our biggest beef is the lady at the front desk having a major hissy fit when she claimed that we're parking in two spaces. We were not parked in 2 spots based on the pavement striping. But regardless, we moved over 3 feet so another car could park over top the 5 foot wide hashed spot next to the sign that says "Van Accessible". Go figure. We had a handicap placard. Not handled like a business that wants to accommodate people. I suggest a kinder tone, like, "we would like to squeeze one more parking spot in that obsolete wheelchair spot. Do you mind moving?" The lady got combative and defensive when my wife suggested that they improve the white striping on the black asphalt to reflect her reality.

I attending a woman's Christian conference in Daytona Beach. My church provided a group rate coupon…read morecode for Friday night at the Hilton Daytona Beach Oceanfront. This hotel was right across the street from Ocean Center where we would be headed the next morning. The hotel was massive having a south and north tower with 16 floors on each side. My roommate and I were ocean front on the 12th floor, nearly in the middle of the south tower. WOW, what a view! I didn't realize until arriving to the room there was no balcony. However, you could open a regular size sliding door to see and hear the ocean. There were bars like a balcony in front of the sliding door but you could only step out one foot on the tiny platform. I left the door open while I was reading and it was so peaceful to hear the ocean;) Parking was nearly two blocks away on the opposite side of the street and across the street from the entrance of Ocean Center behind a barbecue restaurant. This was a bit of a pain pulling the luggage that far. Plus you had to go up a steep incline to get into the lobby. I could have paid an extra $20 for parking overnight if I had used the hotels valet service. No thanks lol! We did get a discount for the parking lot because we were attending the conference. Instead of $35 it was $20 (with taxes $23). The hotel was a little dated. The light over the sink flickered. But did stop after the light was on for a little bit. The beds however were up to the Hilton standard as well as the pillows, nice and comfortable. I shared the room with a friend from church. I liked the feature of having an extra sink and mirror outside the bathroom. There was a mini fridge but no microwave. The desk chair needed replaced as the seat was very worn in. Service at the front desk was friendly and they helped answer all my questions about parking. It was a little confusing because you didn't have a ticket and I couldn't figure out how I would get out of the lot when the conference was over the next day. But the front desk attendant advised they would have someone at the exit gate to open it when the conference let out. And they did;) Thanks for a comfortable night's sleep Hilton! I would stay here again if attending a conference that included a discount code as this hotel was pretty pricey.

The two stars are for the location and convenience it is to the beach…read more This really disappoints as a Hilton Hotel. The bathroom, bathtub and sink really needs renovation and cleaning. The water also does not go away at the sinks quickly. Really a cleanliness issue. The bath tub is broken too. Also the hotel can get some upgrade: it's really run down. Swimming pool can get an upgrade too. There is a mini fridge for you to put drinks. The beds are ok but can be better maintained. Carpet can be cleaned better. Will probably not come back to this location. Parking is $55 for valet. Opposite outdoor parking is $35 with in and out privilege and $25 per day for no in/out.

The staff here are very polite and attentive. The cleaning staff will clean the room every other…read moreday which isn't too bad when you request extra towels. I believe Longboard might be the only tiki bar on the beach that is located on the premises. The best part is that you are steps away from the beach. There is a laundry room on site but the dryer was broken when my fiancé and I needed it. There are also amenities, snacks, and alcohol for purchase in the mini store.

The staff were organized and provided exceptional customer service. The staff smiled and greeted…read moreyou every time they encountered you. They would check in throughout your visit to make sure all your needs were met. The rooms are older and need minor repairs but furniture is new. The breakfast was nice, everyone in our party (even the picky eaters) was able to find things to eat.

Husband and I checked in, went to our room which had a broken lock on the door handle. Inside of…read morethe room smelled so bad it gave us immediate headaches. Returned to the front desk, Melissa did not have another room available for us. We asked for a refund of our upfront payment and Melissa, manager, said she. cannot refund and we would have to contact the manager who was not on site. We will not get a refund from this dump of a hotel. We will never reserve another Sleep Inn ever again. This hotel is dirty and has transients hanging around. Someone smoking the jazzy cabbage out front. Those red flags should have been our first indicator things were going south, but we had just traveled 24 hours to get to Florida and were very exhausted.

giving it one star was probably too much from the second we…read morestepped off the elevator the odor of marijuana was repulsive! i guess smoking marijuana is ok in the rooms just not cigarettes as it is a non-smoking facility!!! the "breakfast" consisted of rotten fruit. i contacted corporate they say contact the individual hotel, which i have done 3 times and zero response! HORRIBLE!

We stayed in the north tower. Our unit (703) was very dirty. Definitely needed a deep clean. The…read moretile by the living room patio door was cracked and moved when you walked on it. The patio door from the bedroom was very difficult to close. The rug was very dirty, remove it or clean it. There were bugs in the light fixture. The grout was black and obviously painted over in one of the bathrooms. The pool was closed, which we were notified of one week before our trip. The best part was, arrangements were made with the resort next-door and we were able to use their pool. This resort was not up to Hilton's standard. Needs a definite remodel. The front counter staff members were very nice and accommodating when we needed things. Towels were replaced promptly and garbage picked up as there was no garbage shoot in our building.

Add some type of light breakfast, currently nothing is available. You have to walk down the street…read more There was no coffee or cold water available.

I wanted to extend my weekend while in Daytona so I found a reasonable hotel, Spark by Hilton, in…read moreOrmond Beach. It was more of a motel as the doors were on the outside. But you had to use your room card to get into the building to access the elevators. I had an oceanfront room on the 7th floor with a small balcony. I enjoyed my night in Ormond Beach more than Daytona as it had a slower pace and was quieter. The room was a nice size but the bathroom was teeny tiny. The bed and pillows were comfortable. The chair beside the bed was comfortable as I sat in it for a while watching TV. But if you're looking to do some work at the desk it only offers a pull-out stool which was stored under the desk. The free breakfast Sunday morning wasn't much. There was no hot bar or waffle maker. I grabbed a bagel, toasted it and added some strawberry cream cheese. They also had cereal and muffins. I loved that checkout was at 12:00 PM! I got up just after sunrise put on my bathing suit and hung out at the pool for about an hour, grabbed some rays before eating breakfast, taking a shower and hitting the road for home. I would stay here again but probably only for one night.

The beach was beautiful and private. We loved our two bedroom suite however it was only a partial…read moreview instead of a direct view like the photo I saw showed. Pool was closed but we were able to use the pools and hot tubs next door. They had some kids activities going on for spring break. Downside was they have very limited chairs and umbrellas, like 5 total so even if you get there early you aren't likely to get one. We were told they had one more that was broken and had been for a while.

Of course was skeptical since price so much lower than other area hotels on beach. I got here at…read more8:30pm and hotel clerk met me at parking lot to assist with tight parking! Very pleasant reception! Was wearing mask properly and had basically touch free check in except he handled my credit cards. Parking, only one vehicle per room but he directed where I could park across the street with another vehicle. Walking across the street not too bad! Daughter got in late but there was one more parking spot for her! Felt pretty safe walking around late and went to beach to watch the rocket launch at 02:30am. Rooms are older but it was clean! Beds very comfortable! The AC unit did a nice job cooling off the room! Pool and patio area very clean! There's a gate to go out onto beach and to return but the gate wasn't locked. There's supposed to be a code but it wasn't needed since it wasn't locked. Check out very easy. And again, hotel desk clerk very pleasant! I would stay here again! Thank you

We were in room 113 and could have given this quaint place a 4 or 5 if it weren't for the roaches…read more(my husband killed five big ones) and an air conditioner that barely worked. We were hot and terrified. Barely slept the entire night. We checked in around 10:30pm, couldn't find another place, and were exhausted or we would have left.