Great hotel to stay at very clean front desk. Very professional Francisco, and Jason have been very…read morehelpful. This is a place will definitely come and stay again

Very deserving of their sub 3 stars. Should have seen the writing on the walls…read more I booked this for relatives visiting thinking a Hilton would have somewhat decent living. Disappointed to hear their feedback was no hot water. Even after speaking with guest services, who told them to just "wait." Turns waiting meant 15+ min and water ran lukewarm after the second person so third person had no hot water. Not fun. Checked out the relatives a day and a half early for someplace else. Couldn't get a refund since I prepaid.

My team comes to So Cal annually for a basketball tournament and this is where we always stay! My…read moreteam and my organization love coming here for the service and hospitality! This past year because our group was so large we were able to get a package deal that included cheaper parking and a simple continental breakfast. The breakfast was really helpful so that players and families could just go downstairs in the morning and eat before the games. The service for the most part was exceptional. Our organization loves to hang out in the lobby which gives everyone the chance to catch up and see how everyone did in their games. A person from the front desk even came around to make sure that we didn't need anything in our rooms while we were in the lobby. This was a first!!! Here's my only complaint. While hanging out at the pool we called several times to get towels at the pool and it took over an hour and when the towels came they were gone quickly and again we called several times to get more and again it took over an hour to get more towels. Beyond the pool towel issues our stay was amazing and we look forward to coming back here next year!

I liked this location since it's surrounded by restaurants, cafes, and a supermarket a walking…read moredistance away. They even have Starbucks, Crystal Palace, and Five 55 bar and restaurant in the lobby so you won't get hungry and bored. I even love their interior and able to chill in the booths and tables with complimentary wifi. Even high school students know to go here to study. Lots of restrooms available on two floors. The rooms were clean, lotion and soap provided. I didn't like the body wash, shampoo and conditioner they had because they don't lather and I felt less clean than drugstore brands, so I preferred bringing your travel sized hair products and body wash. The shower flow was slow and there's no option to control it. I liked how the toilet has a bidet to clean your bottom; felt like I was in Japan for a while. If you need your room to be cleaned regularly, you must request room service yourself on the phone or at the front desk. All the concierge were friendly and attentive on providing services for us. Even the room service ladies were kind to provide clean towels, replace soaps, and an electric kettle to boil water. Make sure the mini fridge is on at the cooler setting by taking it out and setting the temperature at the rear, which was a pain in the butt. If you want to wash your clothes in the laundry room, you have to purchase your laundry detergent (preferred at Walgreens) and get tokens from the front desk. You'll be charged $5 laundry during checkout. I also got a chance to workout in the fitness room which was small, yet clean. Clean towels provided to wipe your sweat, complimentary earphones for your old iPhone/android, a water fountain to fill up your bottle, and sanitizing wipes for equipment. The pool and patio was nice to walk around and chill, but no one dared to swim in a 3 foot pool during spring, so I skipped that. Too bad there was no spa or sauna to relax since it's a 3-star hotel. Before my check out time, I took a chance to check out a local event happening in the ballroom. It was a SoCal Card Con where Pokémon and One Piece fans trade and purchase cards that can go over $1,000 for limited edition. Security was tight, but welcoming. I was able to befriend a few local card vendors as a Bay Area tourist lol. Overall, I would love to stay here when I visit Monterey Park. There's also a bus stop in front of Five 55 where you can go to LA and anywhere else with LA Metro. So convenient to travel and eat around.

Before I get into the details of my room, it's worth saying that customer service was excellent. I…read morearrived earlier than expected, so I knew that the chances of getting a room at the time were slim. I told the front desk receptionist that I could work out of the lobby until a room was ready for me. I was probably on my computer for 15 minutes until she alerted me that she was able to offer a room for me. She first asked if a room with double beds was sufficient, which was totally fine by me, but she ended up doing me a solid by getting a king bed for my stay. Admittedly my room felt dated. It looked like it was straight out of the 70s - from the carpet pattern to wall paper to orange/brown color palette. It even smelled old and musty, so I had to turn on the AC to get some ventilation. My room did have a balcony, and I would've loved to have kept the screen door open to get fresh air, but I didn't want these giant bugs hanging out on my screen door find their way inside. The bathroom had the bare minimum. Lastly, I had the worst sleep. I kept tossing and turning because of the pillows.

This is a pretty basic hotel. It was clean, the gym is tiny but functional. The folks at the front…read morewere nice. It was conveniently located next to where I had to go and is also next to nice big mall.

Absolutely terrible. Last time I came, the guy said his family was on vacation so he couldn't let…read moreme stay, as I was walking away he was like wait hold on. I got the lady on the phone. He went to go talk to some lady for a bit and then came back five minutes later and told me to FaceTime her so that I could talk to her. Wtf. When she told me I could stay the guy that was actually there told me I had to give him my credit card and leave my credit card with them for three hours. I told him why did I have to do that? I've never had to do that before anywhere, including here, he said I just have to get the information for my boss. I told him is it cool if I hold onto your credit card for three hours, which he responded with no I can't let you have my credit card. So then I said so why should I let you have my credit card? You don't even really Work here apparently and you're trying to hold onto my credit card in three hours. You can waste on my money. He said no I won't do that. I promise. About three hours later he came back to my room gave me back my credit card and kicked me out of the room and told me to go to a different room after I had already put all my stuff down and took a nap and a shower. That was just one of many. I came today called at 9 AM in the morning. Asked when I can check in. They told me come at 11. I know they often take time to clean so I come at 11:40 when I get there the guy tells me sorry that room is not gonna be available or any rooms are not gonna be available till 3 o'clock in the afternoon I was like what I've literally talk to you guys a few hours ago one of you told me to show up today at 11 I gave you till 1140 so you guys can have your shit clean and now you're telling me I gotta come back at three. The guy says hold on comes out of the room goes on to talk to his, I'm assuming mom and dad Ask them something comes back and says oh yeah the room will be done in 10 minutes but we're gonna charge you extra because you came on time and I was like what??!!??!! he told me it was gonna be 140 to 160 depending when his parents finish because I came on time and everybody usually comes after three. I said bullshit bro I've been coming here for three years and I've never been charged more than 120. I've been charged 120 in the morning 120 in the afternoon 120 at night no matter what and now these guys trying to get extra money off me probably lying behind his mom and dad's back so he can get an extra 40 here and there. This place is bullshit, these crazy ass people are greedy and are constantly changing their rules and their prices for no reason, Do not come here you guys there's literally a hotel right on the side of it go to that one. Please go to that one save your money and save your bullshit. Why do you want to get a hotel room when you're trying to relax and have somewhere to stay and then have these fucking clowns give you bullshit for hours. Don't even deal with it. Just don't go here at all. One of the funniest part was when I checked it today to get directions to get there faster the price sign at the bottom that shows this is how expensive it is was one dollar sign on the map app or yelp and then after I had dealt with this entire ordeal today. I took it out to try to write a review And the app updated it to two dollar signs instead of one. Total con artist. Trust me. I promise you this place is the worst.

They'll tell you one thing about checkout in the night then kick you out in the morning…read more (I was told check out would be in the evening the following day because we checked in at 10pm then at 10am got kicked out) spend your money elsewhere

This place absolutely is a dump and they should be thankful for having a two star review. Me and my…read moreteam were out on an expedited stay in the LA area and were provided this hotel. When you park here, you need a parking pass though it's honestly not enforced. Plenty of truckers stay here and it's quite a pain to drive into. This place has nothing around in walking distance besides gas stations. The views here by the pool aren't bad at all Pros about this place is that they do have breakfast to go. The bar / grill is absolutely phenomenal! It is the best part of the hotel! The pool, the fitness room and even the beautiful fish by the front desk. The cons are various, the cleanliness is absolutely awful. I was coughing up a storm here to realize the air vent filters were full of thick dust and never been clean and I'm better a few days later. The water is always cold or you have to wait 15 minutes at times to wait for it to heat up. We had an associate recently get his hotel room robbed and raided of his personal items and the guy was caught. The worst part about all this is that this hotel has an officer on duty that roams the halls (mainly at night) and would have caught this man but he's too busy telling people to drink alcohol inside their rooms or telling them to smoke 50 feet away from the property.

Don't stay at this hotel. Honestly, a Motel 6 would be better than this place and probably cheaper…read moretoo. The biggest issue is that the website is incredibly misleading. The photos make the property look much nicer than it actually is. Once you arrive, it's clear that the pictures are heavily edited or taken in a way that doesn't reflect the real condition of the hotel. The room itself was disappointing. The beds were uncomfortable, and the AC unit was extremely loud while barely cooling the room. Getting a good night's sleep was nearly impossible. The food existed, I guess. My favorite part was receiving a single piece of fruit with the meal--how generous. (That's sarcasm, by the way.) The one thing I can genuinely compliment is the shower. It was probably the nicest part of the entire stay. Overall, I would not recommend this hotel. The property feels poorly maintained, and it gives the impression that cutting costs is a bigger priority than providing a comfortable experience for guests. There are much better options available for the price.

I can't say enough amazing things about this place! truly one of the best hotel experiences I've…read moreever had. From the moment I walked in with my bf I was greeted with genuine warmth and professionalism. The front desk staff lady and male went above and beyond to make check-in smooth and welcoming, answering every question with patience and kindness. 80 dollars is a steal yea maybe you see interesting ppl but you get what you paid for and it's not that bad it's like 90s theme old fashioned. What really stood out to me was the incredible customer service. Every staff member I interacted with had such a positive attitude and made me feel valued as a guest. You can tell they actually care about the experience they provide, which is rare these days. The room was spotless, well-maintained, and honestly exceeded my expectations for 80 dollars for a single room. Everything felt fresh, comfortable, and thoughtfully prepared. It made it easy to relax and actually enjoy my stay without worrying about anything and cant get me started with Checking out late at 11:30 then other motels before 10:30 or so. We became regulars for weeknd fun

Customer service is good . It's an ok motel to rent from for the price . Very friendly.read more

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

I only booked this hotel because the website advertised a heated pool. That was literally the main…read morereason I chose this place for a staycation. I could've stayed at the Le Méridien in Arcadia, but I picked the Sheraton instead because of that feature. At check-in, I specifically asked again about the pool temperature, and staff assured me it was always kept between 80-85 degrees. To my surprise, the pool was absolutely not heated. When I called the front desk, they first said, "Oh yes, it should be" and "It's always 83 degrees." Once I explained the water was clearly cold, they changed the story to "We turn it off during certain hours," then immediately corrected themselves and said they were "having technical difficulties." At that point, I was already disappointed. Then I tried using the hotel room phone, which barely worked. The staff member kept saying, "I can't hear you," and then hung up without even attempting to follow up or figure out what the guest needed. Other issues: * WiFi was extremely slow and unreliable * TV streaming/WiFi barely worked * TV remote was terrible -- buttons had to be pressed hard and had a 5-second delay * Shower water never got hot enough Overall, this was a bad experience from start to finish. The hotel looks nice and has all the fancy bells and whistles, but the actual experience was frustrating and disappointing. To top it off, during checkout, nobody seemed to care about the issues I experienced. They just told me the total for the bill and moved on. Will not be coming back.

I always enjoy staying at this San Gabriel location. This is my fourth time. My friends and I are…read moreon a foodie road trip of mainly Asian food. My friends have been er been here, so I felt this was the best location especially since one of us is Chinese from Malaysia. It was nice because I was able to park at the Hilton honors spaces when available. At check in, Vincent was soft spoken, and courteous. He made sure my room was feather free as requested due to my asthma. Our room was ready when we arrived. Great since we were hungry, and we could drop off our luggage in the room before heading out. I always check round with my blacklight to see the cleanliness of a room. But the only reason I didn't give a five star this time was before I even checked with my blacklight, the curtains were open, and we saw dust caked on the dresser, lamp stand, and too of headboards. Unacceptable since two of my friends have allergies, and as an asthmatic I am allergic to three different dust mites. I called Vincent at the front desk and he immediately sent someone up. Now the train I have a four star and not a there is because of Linda from housekeeping. She said she understands because she has brothers who are asthmatic. When she saw how dusty the room was she also was appalled by the condition. Linda did a great job. Although we left a small to in the room for whoever will be cleaning next, we left something extra for Linda at the front desk. That being said the bathrooms were clean. Beddings clean but bed a little too hard for my liking. The other gals told me it was fine for them. We were going to try their dim sum restaurant downstairs, but we were pretty dim summed out, so we tried something different nearby.

The workers here are nice and friendly. This hotel make me feel like I was in China Town…read more The hotel is nice but somethings in the room I didn't like. I got room 615 and it feels like there's two attic in the room. One in the bathroom and one in the door way. The door looks nasty like the paint is chipping off. And the bathtub wall is chipped.