We have had Home Again for the past 4 years and have been repeatedly disappointed in the service. Here are just a few incidents we have encountered: 1. UNRELIABLE WEBSITE AND PROBLEMS CREATING A PASSWORD 2. TOO MUCH UNNECESSARY RED TAPE FOR TRANSFER OF OWNERSHIP: Long story short - I adopted a dog whose former owner abandoned him. They wouldn't transfer ownership until I pointed out that the former owner had not paid and I would pay. That says a lot IMHO. 3. POOR QUALITY MERCHANDISE: I ordered ID tags for each of my pets at a whopping $23.00 apiece. The tags were poor quality and I ended up replacing them with another company for $1.95 each. 4. NOT VERY HELPFUL WHEN YOU REALLY NEED THEM: The people at Home Again could care less about you or your pet. What they want is good publicity and lots of your money. They aren't really set up to actually help in a time of crisis. My advice is to stay away from them - Microchips are a great idea, but you should look for a different company. Read this message I sent to them concerning how we lost our dog and how he was recovered. Home Again never even gave us the courtesy of a response: MAX COMES HOME IN SPITE OF HOME AGAIN We were on Christmas Vacation in the Arkansas River Valley in Nathrop, Colorado. We had rented a vacation house for the week and were having a relaxing time in the forest. It was Christmas evening and we were just getting ready for our holiday meal when every pet owner's worst fear came true. My husband took our dogs for a potty break before supper when they spotted a herd of deer. Our Max bolted after them into San Isabel National Forest. We were frightened and immediately tried to contact Home Again. Unfortunately, the Home Again site was down and we wasted precious time struggling with the malfunctioning website. I tried again and again to log on to the site, all to no avail. We ended up calling Home Again on their toll-free number to report our lost dog, but as far as I know, no action was ever taken by Home Again. We never heard from them and received no help at all, other than the sympathy of the telephone service rep. Our attempts to contact Home Again cost us a whole hour while it was growing dark and our lost dog was getting farther and farther away. Meanwhile, we began searching the backroads in the forest and notified all the people who lived in the area - both by word of mouth and a local radio station who announced our plight via a Public Service Announcement. Our landlord is a Forest Ranger and was familiar with all the back roads.so his help was invaluable. Mt. Princeton Hot Springs Resort put all their employees on alert. All the neighbors left their Christmas dinners to join the search. After a few hours, our Max was spotted and we knew the direction in which he was headed. We followed the trail, and soon, we could see him in a driveway, but he was disoriented and didn't recognize us in the dark. Fortunately, he didn't run away and when I got close enough for him to know who I was, he ran to me in great joy and relief. We were so happy to have our little Max back! And we were disappointed that in our time of crisis, Home Again was unable to offer any help at all, and actually hindered our search because of the time we lost trying to log onto a website that was down. We aren't very impressed with Home Again. Had it not been for our Landlord, the neighbors who lived in the area, the local radio station, and the employees at Mt. Princeton, we might have lost our little Max for good. It was the willingness of helpful people who left their Christmas celebrations to help us find a small dog in a large forest that made a world of difference. Home Again did nothing. read more

This company sucks!!!! First, I attempted to login to check my account only to notice that I had a blank profile and neither of my pets were listed. I called customer service and they said for some strange reason I had two accounts and blamed me for the error. Then once the accounts were merged, my pets photos were not there and I have uploaded them on more than one occasion. I was transferred to an "account specialist" (voicemail) after an hour I received a phone call from "PATRICK" who took absolutely no responsibility for the two accounts or for losing my pets photos. I requested to speak with a higher supervisor and was told that "no one in the building was higher than him". I've noticed that most bulletins that I received in my email about missing pets are normally without a photos. I've always found this very strange most pet owners are very proud and protective over their animals and would have plenty of images to share and upload. Now I know why photos are missing. PATRICK claims that most pet owners do not take time to upload images. I absolutely do not believe this at all after I've uploaded photos TWICE. I would venture to say that they have glitch in their system that keeps losing photos. What is most disturbing is their lack of taking responsibility and caring about the welfare of the animals involved. Does anyone know of a liable and competing services? If so please let me know. read more

I just called to renew our membership for all 3 of our pets. Spoke with McKenzie. She sounded "put out" that she even had to answer my call. Was short and snippy with me especially when I had questions about the auto renewal. I was in the middle of asking for her to clarify if they automatically debit my credit card when the membership expires and the phone disconnected, I'm giving her the benefit of the doubt that she didn't hang up on me BUT she didn't call me back. She already had my credit card number so I guess that's all she cared about. I called her back but was hung up as soon as someone answered. The 3rd time I called I spoke with someone named Trinette. I asked to speak w/McKenzie. She snapped, oh, she works from home. She was just as curt as the first rep I spoke with. I sure hope these people working at Home Again aren't this rude to people who call in that are distraught over the loss of their pet. Home Again needs some serious customer service skills and empathy training for their employees. read more

You are not able to add or edit pet information on line. You can not contact this company on line and they will not answer a phone. Messages are not answered as well. I am moving all of my pets to a more responsive company. read more

We called to register the microchip for our cat as we took her in as a stray several years ago (after the previous owners moved without her and had the information on the chip wiped). The customer service agent, who answered quickly, helped us through the transfer process then informed us there was a $14.99 fee. Ok, fine, happy to pay that. Then we were asked what type of tags we would like, so we got one, even though our cat will not wear a collar...ever. So, we assumed, wrongly, that the fee was to register the chip. Once we received our activation email, we went online and it stated we needed to renew the membership for $21.99/year. What?!?!? So, we called again, this time we were told by customer service that the fee was only for the tags, registering the chip is free, and the $21.99 is for the premium service. Not sure what premium includes as we stopped listening at that point. This company is obviously just looking to make a dime. I would never, ever, recommend this company. read more

Customer service is non-existent. If your pet passes away you must call in person to cancel. Fine, no problem. You don't get to speak to a person. It's an answering machine that instructs you leave a message with your full name and spelling, email, phone number, pet name and spelling, microchip number.... ridiculous. read more

I've used HomeAgain for more than five years. Never had to call them. I had to have my dog put down right before Xmas. I called a month afterward and asked for a REFUND. I was told that since the year had started I couldn't get a REFUND. (Whatever that means). I asked to speak with a manager; he told me the REFUND would only be $6 and a few cents. I told him it was my $6. He agreed to send me the REFUND. Three days later I received an email denying the refund. I will never do business with this lying company again! I think future clients should know how they do business. read more

Any positive review is COMPLETE BULLSHIT and written by someone from the company or some bot they hired. This company is not even recognized by the BBB. The vet implants the chip and you think it all good - NOPE. They subscribe you to annual renewal without you knowing. Plan on $25+ hitting your card without you being aware. My dog lost her tag supplied by the vet and I simply wanted to order a replacement tag. So I went online and they took the order and I NEVER got confirmation of the order, but they processed the charge. Long story short - I disputed the charge and will never do any business with this company again. DO NOT ALLOW YOUR VET TO PLACE A CHIP IN YOUR PET FROM THIS SCAMMING COMPANY!!! read more

If I could give it no stars I would! Useless customer service, unable to log in to update pet information, customer service tech support was useless, unable to reset password after receiving multiple temporary passwords. Wast of time, find another service! read more

I was lied to after receiving message to claim my dog because another person has her. Supposed to email me forms but it was just the runaround and now I totally lost my girl. This company get my minus star for deception and greed. You don't care about the animals or previous owners you just want to do nothing and be useless! Piece of shit and pain in the ass heartlessness! Stay away pet people they don't have any integrity and honest practices. Spare yourself the lies! read more

Seriously? $19.99 per Year for this damn inconvenient microchip. And one of the services they offer free registry on ASPCA register or some such thing. We took our cat to Banfield and they never mentioned the damn microchip they were putting in required an annual fee of $20. Our dog was adopted from the SPCA and I paid a one time fee of $20 to register her microchip and it stays there for the rest of her life. I refuse to pay this BS price and have registered our cat on every FREE database I can find. Call your local SPCA and animal shelter and do it yourself one time and you never have to think of it again read more

Used Home Again with success. Hint: when you call the "emergency" number, someone answers, but doesn't say anything and puts you on hold. Then music plays while you wait for your turn to speak to someone... Chip was implanted years ago by our vet. Our dog ran off and was picked up by a dog lover on the next street. Home Again found their posting about our dog within the hour and gave us the information. Reunited with our dog right away! read more

My dog has been missing since 07/16/2019. Homeagain did not notify my vet or has updated me on the flyer. I can't even download the corrected flyer! I have e-mailed them... no answer. Also, my vet registered my last 5 pets...they did not show up on my account. Homeagain charged me another 19.99 for already registered pets.....very sad read more

Not long ago, a cunning dishonest person who I thought was a friend took it upon herself to take MY dog to the Pasadena foothill vet without telling me. She chips him illegally with only her information. Once I was given MY dog back she admitted to chipping him, but lied that it was with both of our information. This upset me very much, because 1 he is NOT her dog and 2 she had no right to do this! I don't even know how she managed to do this as she has absolutely NO PROOF of being owner of MY dog. ILLEGAL!!! I called HomeAgain and they confirmed MY information was not listed as the dog's owner. I attempted several times to fix this and they've given me the runaround and the worst experience of a lifetime because they refuse to update the information on this chip to the righteous owner which is ME. I have provided proof that he is MY dog. Pasadena Humane Society, foothill vet hospital where he was chipped, and his primary vet have all called HomeAgain and confirmed with physical proof that I AM the legal owner, yet they've continued to refuse to update his information. ALLOWING A DOG TO GET CHIPPED ILLEGALLY IS WRONG AND IT IS MORE WRONG WHEN YOU DON'T COOPERATE WITH THE OWNER. I hope that by submitting this post someone will help me solve this issue for once! read more

Last year I had my cat chipped. I received 5 or 6 emails asking me to renew my subscription. I called to see if the chip would still be able to be scanned if I did not renew and the customer rep I talked to was so rude. She put me on hold while I was asking and then she came back and said I don't get what you're saying in the rudest way. I hung up. I don't deal with people like that. I worked in a call center for 3 years and If I talked to anyone like that I'd be fired on the spot. read more

My pet had passed away about 3 years ago. I called and informed them on her passing. I recently noticed that they were still changing me for services for the last 3 years. I called recently and was refunded for this year's charge. I was told if I can prove they charged me they would refund me. Then I was recently told that they can't refund me for charges that are past 6 month. Yet they are the ones who have been robbing me for the last 3 years and charging me for a deceased pet. read more

I had my dog enrolled in HomeAgain. She died in March. I called to make sure my auto enrollment was canceled specifically so that I would not be reminded in this way that she was gone. I have my printed page from my account stating auto Enrollment is turned off for this account. Well, they have charged me. I haven't been able to talk to a live person and have left two messages. They still have not reimbursed me for the charges. If I could give them less than 1 star I would. read more

HORRIBLE!!!! Speaking as someone who works in the veterinary industry I would never recommend this company to anyone! We had a client move who's pets were microchipped using this company. The place that microchipped them did not register the pets at that time for whatever reason. When we contacted HomeAgain multiple times, they refused to register the pets because the clients lived in Canada. So how is the microchip worldwide if you can't register it if you move from the US to anywhere else? The client's pet has also gone missing so now the only way to contact the owner if the pet is found is now useless... Needless to say our client was devastated upon hearing this. When asked for help from them, they only told us we needed to register with a Canadian Microchip company, and most people will know that microchip companies only register microchip from their own company. When I again tried to contact them for help locating a company in Canada that would provide that service I then received a snarky e-mail that stated the following: "This is what google search provided http://www.infopet.ca/microchip.htm" If you check the link it only shows Canadian owned microchip companies so it was completely irrelevant to the current situation. Thanks for nothing! Buyer Beware! If you get this brand of microchips, expect no customer service and never move from the US or your pets microchip will be useless! read more

The HomeAgain chip is such a scam! Without paying the annual membership, you can't even change your information or report an animal lost. So, if you move and lose them, the chip is useless. read more

HomeAgain sent me a notice to update my pet's profile. Oddly, some very basic information was missing, which I'm sure I had to have provided when I first microchipped him. The website did not accept my username/password, so I called the company. Like others have indicated, I was placed on Hold, and after a few minutes, told that someone would contact me. Thus far, I have not spoken to anyone, but I have been able to communicate through email. Unfortunately, they have sent me four different passwords thus far, none of which work with my username. I am very frustrated at this point, and if I can't get this resolved, I'll have to forget about this service. In my last email, I asked them to call me. If they do and successfully resolve my issue, I will definitely revise my review to a more positive one. One day after writing this review, I'm revising it to say that a very nice gentleman called me this morning and helped me resolve the issue. He said that they are working on being more responsive to all their customers. I hope so. read more

I have just read the reviews. I went to renew because I love the ID card with updated information and vaccines. But, when I saw that there was an auto renewal in the process, I said no way. I do my bills on line, and will not resort to giving cc information over to some clerk, probably working from home. I was ordering ID's every time I updated her shots. That should be business enough. I am sad to be leaving them, but I will not let some company dictate to me how and when I pay for things. read more

Not surprised to see such low ratings for HomeAgain. The service do a good job with lost pets, but their customer service is terrible. If you like to be frustrated, sign up for HomeAgain. read more

They are not helpful at all. We have moved 2 times since having our dogs microchipped and we lost the paperwork for the IDs. We called "customer service" and the first person hung up on us! And the second person was unable to find any record of our dogs without the microchip number. One of our dogs is missing and his tag came off his collar when he dug out of the fence. we need to update the information but they make it impossible unless you have the microchip number. They should have a system in place to look up information with your email, or address, or even your name. Our dog is microchipped but it's useless to us. What a waste of money! If I could give them 0 stars I would! Please find another microchipping company for your pets! read more

I called to upset my email so I could do a rest Password. Don't remember who I spoke with. But she was great at making sure my email was right and even made sure I got the rest Password bec Fire I got off the phone read more

Paid at Vet for microchip, registered with Homeagain by Vet office. When scanned, or microchip number put in various sites, Homeagain comes up as source of owner's info, but nothing available. Attempts to contact Homeagain by e-mail result in no response. Using their customer contact number we receive ads in the recorded message, but a hangup. If pet is lost, this business is NOT a way to recover your pet. Use many of the OTHER pet chip recovery groups suggested by others as they are functional and work with any chip. read more

HomeAgain was just fine for the time we used them while our pet was alive, but our pet is no longer alive. HomeAgain will not listen to our messages, emails, and phone calls about deleting our pet's records who died over a year ago. We continue to get emails and letters from them trying to renew our annual fee for our pet who is dead. Find another company who respects their customers after their pet has passed. read more

This company is highly deceptive in their email advertising to clients who were considerate enough to microchip their pets. The company sends endless emails asserting that "Your subscription is about to expire." This is not true, except in the narrowest, most technical way. The ability for a vet or shelter to read a chip DOES NOT expire. The only thing you lose by not signing up is basically an insurance policy that covers the cost of recovering a lost pet and some other things. This is all contained in the small print, so it's technically legal. Don't be swayed or scared by these fearmongers. read more

This dog finder service is horrible. I thought that they were supposed to find your dog nope. The only thing that they do when you loose your pet is ask for to fill out a form online that's useless. I am going to invest in a dog tracker collar on Amazon. read more

If I could give no stars, I would. The people on the frontline are fine, but management is cheap and worse, and they are chronically under-staffed They also like to blame their issues on a "new computer system", which has been in place a couple of months now. It's almost always a 10 minute wait every time I call, and not all business can be resolved online. They mail me renewal notices - 2 this past week alone, that I haven't renewed, and the charges are on my credit card for May 5th, so they've obviously received my payments. Then it becomes my problem, and I have to call, get put on hold, etc. Last time I called an automated message asked for all kinds of info for me to leave them, so they could call me back. Been there, done that. They take no accountability for their screw ups. Also, there lost pet notices are pretty much of a joke. Most get emailed to me 10 days or so after the pet's gone missing. What help is that? They did have two timely messages for lost dogs over the weekend, however. Even their pet tag is a joke. You have to pay $15 for it, and the wire they use for use in affixing it to the collar is so cheap it falls off. I'll be shopping for a competitor. If there isn't one, this is fertile ground for a new start-up! read more

The only option home again seems to offer is a credit card payment. I used to be able to mail them a check. I emailed after trying to find their mailing address, with no luck, and have never even gotten a reply. It was then that I started reading all of their horrible reviews. I would not have much confidence if my dog got out that they would even attempt to contact me. I have tried for three years to update my contact information and it is never changed. I am starting to believe that this is just a scam organization, and I will be calling my vet to relay my concerns. read more

Don't use this company. They're a complete and utter scam, a subsidiary of Merck, one of the largest pharmaceutical companies in the world. Go figure, scumbags. I had my cat microchipped when at the same time I had him fixed, and paid for the privilege. The vet handed me a card and tag with this chip number on it, and told me to contact home again to register my information. It's a HomeAgain branded chip after all, and they maintain the database behind it. First I attempted to register online and was annoyed to find they were attempting to charge for their value-added services as a membership. Figuring, okay, I'll call them and register, because you know, I already paid for the chip and insertion, surely this is some add-on BS. Nope. The representative informed me that I had to pay them a $19.99 membership fee. When I inquired if this was a one-time charge, or something I'd have to pay for every year, she was evasive and said I'd have to pay if I wanted the services that came with my cat's chip. I again inquired as to specifically what this meant. Was I required to pay them to register? Yes. Was I required to pay them every year? Only if I wanted the membership benefits that come with the service. Annoyed, I tried to clarify by providing a hypothetical. If my cat is lost and scanned, after having paid your initial membership fee, but not renewing, after not renewing, what information would HomeAgain provide a shelter that scanned my cat's HomeAgain chip. She again demurred. Stay well away from this company if you can and do not have their chip inserted in your pet. Specifically ask your vet NOT to use a HomeAgain chip. I resent that my cat will forever have this shitty company's chip implanted in my pet, and I will never truly know what information Merck will provide a shelter if he's lost. Their business practices are the stuff of cons and oh yeah, big pharma. read more

DO NOT USE THIS COMPANY!!! IF YOU USE THIS COMPANY, YOU ARE PUTTING YOUR PET IN HARM'S WAY! In 2010 I adopted a dog that had a HomeAgain chip. The chip had been implanted by the shelter where she was taken when she was picked up as a stray by animal control. Immediately after adopting her, I called HomeAgain and had them update her microchip info to indicate I was her new owner and I provided them with all of my contact information. I logged into my account and verified the correct information was associated with my dog's microchip. In June of 2016, I called HomeAgain to make an update to my contact information and was told I was no longer the dog's registered owner. They said they saw me in their system but there was no pet associated with my account. I had what they called a "ghost account." When they looked up the chip ID, it was associated with the shelter where my pet had originally been chipped and my info was nowhere to be found. Also, there was no record I had requested the chip info be changed. I asked that they update my dog's info again, waited a few days, and logged in to verify the correct info was associated with the chip. It was. Today I called to reset my password. Guess what? They couldn't find me in their system and a search using the microchip ID indicated - wait for it - I was no longer the dog's registered owner. The two previous changes were gone and the shelter that originally chipped my dog was once again listed as the primary contact. I asked to speak to a supervisor (Jenna) and here is the explanation I was given: Each time the shelter that chipped my dog registers a new chip, the shelter sends the information for the newly registered chip and also sends old info for all previously implanted chips for EVERY CHIP THAT SHELTER HAS REGISTERED. This old information replaces any updated information for EVERY CHIP THAT SHELTER HAS REGISTERED. Which means thousands of HomeAgain registration records are no longer accurate and registration and contact information for thousands of pets is likely useless. If your pet has a HomeAgain chip and it was chipped at a shelter or rescue that continues to register new HomeAgain chips, your pet IS IN DANGER! When I asked if there is anything I can do to ensure this doesn't continue to happen, I was told there isn't. What HomeAgain is allowing to happen clearly demonstrates they value only revenue and don't give a shit about the welfare of our pets. I hate to do it to her, but my dog is getting a second, none-HomeAgain chip this week. HomeAgain, please reply to this review with either a rebuttal or an explanation. You're endangering our pets and we deserve answers. read more

The only reason my adopted shelter-dog's paperwork got handled after a MONTH DELAY FOR NO REASON at Home Again is that I did 2 things: 1. Called and said I had a "found" dog so I got a human instead of talking transistors. 2. CRIED ON THE LINE to the point that I was almost unintelligible. When they lied and said I had not sent the paperwork in (I had an email confirming their receipt of it!), I decided a proper response was to sound like I had burst into tears and was crying hysterically. Then they got a supervisor, and my paperwork was handled in about 10 minutes flat while I "sobbed" on the line. While still on the line, I logged-in, corrected their numerous typos, added all the missing information they failed to type-in. Morale of the story: When you chip your pet, make sure that 100% of the information is correctly entered with the chip company, and you have the ability to log-in to edit it in the future, BEFORE YOU PAY YOUR MONEY. And then re-check your pet's records online REGULARLY (like every 6 months) to make double-certain that something didn't get goofed-up. read more

I am sorry that we went with this microchip company. Their telephone customer service is non existent and frankly SUCK! I have called numerous times and have been placed on hold with no one ever coming on the line. Their website seems to not contain the information I previously entered. Oh, they have my correct credit card number so that they can charge when renewal time comes up. Well, I am in the process of removing my credit information because there will certainly not be a renewal. Where is the management team that should be reading these YELPs and doing something about it? Apparently, there no management team. A truly sad situation. read more

Here's the thing, as one poster stated. You DO NOT have to pay for a membership with HomeAgain. Your microchip, once registered, is registered FOR LIFE. The paid membership is to take advantage of services such as lost pet recovery, etc. most of which is useless. If you log into the site to change, for example, contact info, it will show that your membership is expired--but that has nothing to do with the microchip database. As long as your pet has the chip, it will correspond to the database (keep your info updated). Don't bother with the membership and ignore the emails pressuring you to renew. read more

I adopted a cat with a "Home Again" microchip, and found out that this service requires an annual fee of $20. I asked my vet and learned that home again has fallen into disrepute for basically charging a $20 annual fee with auto renew. And then Home Away made it difficult to cancel the auto renew. Stay away from Home Again! You can register your pet's microchip with another service and pay a once in a lifetime fee. My cat is now registered on AKA's service, and foundanimals.org is another lifetime service. read more

I keep receiving renewal notices from Homeagain.com---NOT A CHANCE! I tried several times to reach customer service with questions but was left on hold with never ending music playing. Each time I finally gave up. They take your money and then disappear until the next year and the next invoice. Never have received one email alerting me to a lost animal in my area or anything else. Switched to another service and am much happier and feel that my dogs are much more likely to be helped/ found with the new service. read more

If I could give zero stars I would. I rescued a dog with his chip already implanted. Called to register him with my info. They gladly charged my credit card and NEVER did the transfer. My dog was not protected but they happily took my money. They still haven't refunded me and it's been a month. The "supervisor" had no good explanation. Don't waste your time. Chips can be registered with any company AND FREE through www.freepetchipregistry.com don't waste your time or money on this horrible irresponsible company. read more

I adopted two cats that had been registered here and tried to get the registration changed to my name. Tried twice to get through and never got off of hold (after 1/2 hour). Finally read the reviews here, and decided to follow another reviewer's advice to register with foundanimals.org instead. Super easy to do online. read more

On hold now for 11 minutes and counting,only to hear how important I am to them ... at the 11:50 mark I'm told "there experiencing higher then normal calls" please leave a message... we'll get back to you within "48" hours. Terrible service read more