I had auto-renewal set up for my two dogs and didn't even think about cancelling this service for the one I had to have put to sleep last year. I called yesterday and left a message asking for a refund for her renewal. I didn't receive a call back or an email so I called again today. I was on hold for 12 minutes but finally spoke with Rebecca. She was VERY helpful and checked to see if a ticket had been issued to refund the amount. It hadn't yet so she took all of my information over the phone and created the ticket herself. I'm giving three stars - an average of one star for Home Again not staffing the line regarding billing and having to leave a message and five stars for Rebecca and her outstanding customer service. read more

The website is useless, which you'll find out once you try to report a missing pet. You can't upload photos, at least not on mobile. I mean the picture will upload but the site gives you no option to continue. And you can't edit any information, or even change the pet's status. It's just horrible. There are better options out there. Don't settle for this poor user interface when there are better alternatives. Do not give this company your money, you're only encouraging an inferior service. read more

Auto-renewed despite my policy not being set for auto-renewal. They sent an email claiming that I'd have to renew to get some worthless "benefits" but charged me even though I didn't renew. Register your pets but don't give this organization any additional money. read more

worse ever customer service won't even answer the phone or call me back. Apparently, my pet has a different owner right after microchipping him. read more

I did not subscribe to their auto renewal services, but my account was charged even after I notified them that my dog had died from kidney failure and I was no longer going to subscribe my cat. When I saw their charges appear in my bank account, I called their contact number immediately and upon their voicemail request, I left a detailed message about it including all the information they requested. I haven't heard back from them and my money has not been refunded. I'll make one more attempt tomorrow, but after that, I'll contact my bank about their fraudulent practices. Then I will contact every consumer agency, that I can think of, to let them know about this problem, including the Better Business Bureau. There is a reason there is no way to cancel your accounts on their website. "Buyer Beware!" read more

All the same problems everyone else has. Non-existent customer service, can't register chips, they have no record of the chip numbers, no return calls or emails.....etc,etc,etc. Run away, run away fast. read more

More than "not good" - Horrible Up until this past year - I have easily renewed my pet's chip. Now it won't work. They don't answer the phone and they don't respond to emails. I have tried for SEVEN MONTHS! And to top it off I can't remove my credit card. I see that everyone else is having the same issue. Not sure what steps to take from here!! Any suggestions? They are not in the BBB read more

Customer service is non-existent. I guess when they say 24/7 coverage, that means they put you on hold for 24 hours, and there is a 1 in 7 million chance they will call you back. read more

If you love your animals, do NOT use HomeAgain. This is an awful company who does not care whether our beloved animals are able to be returned home when lost, or not. If you've already registered a microchip with them, change. Research the best registries. Foundanimals.org is free and they DO care, but there may be others with other features you'd prefer. I adopted my dog from a rescuer two years ago, a very nice and competent woman who microchipped and registered him with HomeAgain, and transferred him to me. She told me the rescue group had paid for it, that the registration was for his lifetime, and that while HomeAgain would contact me in a year and ask me to "renew" the registration for a fee, and offer other services, I didn't have to do or pay anything else, unless of course I had a new phone, email, or address, in which case I had to contact them and update the info. A year later, just as she said, I got an email from HomeAgain deceptively implying I had to pay them $20 or his chip wouldn't be registered. I ignored it, as advised. Another year passed and I moved, immediately called HomeAgain to update my info. I was horrified when they told me UNLESS I PAID THEM $20 THEN AND EVERY FOLLOWING YEAR, NOT ONLY WOULD THEY NOT UPDATE MY CONTACT INFO, BUT CURRENTLY IT WAS BLANK! They had WIPED all information from his microchip registration! What if he'd gotten lost in that year? His chip had NO information at all because they'd wiped it! If he'd been picked up by animal control, they'd have had no way to contact me and he might have been euthanised! I explained this was NOT what the rescue organisation had told me, that they'd told me his chip was registered for his life, and all I had to do was update my contact info through them, as necessary. They didn't care; too bad for my dog, and too bad for me. Tellingly, their YouTube channel (now named MyPet USA), has ALL comments disabled, nor can you comment on their Facebook page. Gee, I wonder why. This company has zero integrity, and zero concern for your pet or mine. read more

Received microchip from rescue shelter when we purchased our dog. Paid $19.99 to register my dog (annual fee) and $14.00 for stainless steel tag that took 6 months for delivery after calling the company a few times. A year later, I find TWO unauthorized credit card charges for $19.99. Do not do business with this company. read more

Just adopted a dog from the Humane Society and they told me to register him on Home Again. Well apparently the information doesn't match when I try to do it online and they never answer when you call their number. They haven't even answered my emails. I'm going to ask the vet if we can go with another service because this whole experience has been atrocious. God forbid my pet gets lost and they never answer if someone calls to report it. Horrible site. read more

Sad to see that so many have had bad experiences with HomeAgain. Things have always gone pretty seamlessly with them for me in the past. Today was an especially rough day, as my cat went missing, so I called them, hysterically crying. Once the customer service rep could make out that I said my cat had gone missing and heard me so upset, he got right to work putting in the alerts in a very collected, yet empathetic fashion. I felt very taken care of by the rep and thank goodness, got my cat back. read more

Impossible to contact. No email and there 1-800 is a joke. I was having problems registering a dog so I called the 1-800, 3 different times; about 10 minutes each time, and then they want me to leave a detailed message, that they do not respond to. There is a place to click at their website if you have a pet emergency. When you go there, they tell you to call the same 1-800. This is a scam. And.....they are charging you. While being left on hold by them, I checked with Yelp. OUCH. I did not know I had choices. One of the reviews sent me to the FREE REGISTRATION. Check out "Michelson Found Animals" website. read more

Our rescue dog came with a microchip from this company, but when we tried to register we found out it costs $20 per year. Another helpful Yelper pointed out that you don't have to go through them to register, just go here instead: FoundAnimals.org They're a great non-profit. Consider supporting them since they're saving you potentially hundreds of dollars! read more

No one answers the emails and so far I've been on hold for over 10 minutes. All I'm trying to do is transfer the dog's ID to a new owner. They only give you the option for deceased. He's not deceased. After 15 minutes of being on hold, I finally got a customer service rep on the phone who was very rude and kept interrupting me. I can only imagine the nightmare one might go through if your pet is actually lost. read more

Bad company. I bought two chip ID and two tags for my Two German Shepherds. Three months pass buy and after two resubmittla by Home theft again, I never got my tags. read more

Two complaints. First, credit card fraud. Two instances of credit card fraud in two years. When I chipped my cat, someone at HomeAgain used my accoutn to order expensive video games. Fortunately the credit card company recognized that the purchase was out of my normal pattern and that the shipping and mailing addresses did not match, called me, and canceled the transaction. When I renewed my account online the next year--what are the odds?--my credit card account was used for three fraudulent purchases in Florida and Georgia. The only concern shown by HomeAgain was by a customer service supervisor who asked for the last four digits of my now-closed credit card to possibly trace back to the fraudster. Second: lost poster. My cat went missing (now returned of his own accord, happily). Although I had uploaded a good photo of him on his profile, the lost poster generated by HomeAgain did not have a photo. In fact, none of the other HomeAgain posters I've received regarding other lost pets has ever featured a photo. The map pinpointing the last known location of the cat (with a paw print icon) was more than 1.5 miles away from the actual lost location. How is it even possible, using a mapping program, to pin the wrong location on a digital map? read more

6-months after registering my account and being unable to login to make updates, I attempted to contact support. Waited for 30-minutes on hold with constant prompts that they'd be able to assist soon, before dropping off into a voicemail box which promised a follow up within 1-2 business days later... If I left a message. I didn't hear back for a weeks time and decided to write-off the investment. Then confronted the agent about the 30 minutes wasted on hold and weeklong wait for a response, who then fed me a load of garb about how they're busy "relocating pets with owners, which takes priority" (evidently 7-days worth of priority). The agent promised to email me right away, dropped the ball but later followed up 24-hours later. When calling back with a question - and following their call system prompts for "account renewal," got an answer in seconds. Hmmm, how about that... So is it our pets or their revenue that take priority? Maybe prioritize helping existing and PAID customers properly register their pets info after buying the initial chip with a registration fee. Clearly, their system is incapable of retaining any info I submitted 6-months ago, before being jerked around for 8-days in a waiting pattern. Completely unsatisfactory. Their reviews speak for the brand's reputation, and I've already migrated my pet's chip and data FOR FREE on https://www.foundanimals.org Don't waste your money or Advil on this headache based 'service' with no support. If you've been swindled by your vet, into their bogus subscription model with an inept customer dashboard and login abilities, remove your payment info NOW and register FOR FREE with Found Animals who don't charge the premium or fall short of delivering their promises. read more

Like many other reviewers before me, HomeAgain's microchip is the one my veterinarian automatically provided for our new kitten, Tsunami. They did not offer a choice, nor did I think to ask about others. I've had pets microchipped before and the process was pretty straightforward--fill out the paperwork, microchip gets placed, and then you log in to some online platform where you confirm your contact info on a register. Plain and simple. I visited the HomeAgain site and followed their prompts, assuming it would be a quick and painless process. It wasn't until the final confirmation page where they began asking for payment info that it became clear a fee would be required. AND it auto-renews. None of this was stated on their main page. The vet hadn't mentioned anything to me about an annual fee, just the initial placement and cost for the chip itself. Uh oh. This was not how my last microchipping experience went, so I immediately took to the interwebs to find some answers (like a true Millennial). I quickly found a long history of hand-wringing pet owners like myself. I was dismayed--had I thought to do more research, I would have avoided HomeAgain like the plague. Now I had a kitten with a microchip in a mystery registry that may or may not be helpful in the event that she was actually lost. Thankfully, I have good news for you. THERE IS A SOLUTION if, like me, you neglected to ask more questions before getting a HomeAgain microchip placed in your pet: Go to foundanimals.org and register your microchip there instead. They are nonprofit and accept all brands. The site is user friendly and I even figured out that this was the site I had used years ago with my previous pets--the info was still on my account, and all I had to do was reactivate. In sum: Don't pay the HomeAgain fees and don't stress if you're stuck with their chip! There are other solutions! read more

Charged my mother for transferring a dog's transfer from a deceased person. Sent him a nice tag, but sent a bill for $19.99, which my mom paid again. They have been hounding me about re-upping for my cat. $19.99 per year is difficult to pay. My regular vet costs are all covered, but $19.99 so that HomeAgain is in business only to swindle more customers has left a huge, rancid taste in my mouth. This company does NOT care if you get your animals back. They care only if you re-up and purchase their shoddy products. Avoid, avoid, avoid. read more

So I am going to complain to the CA AG Office to get these people shut down what good are they if you can't register the chip and they NEVER EVER respond to emails or VM?!! For an even bigger question why my vet even using them!!! Hmm read more

If you are a Home Again subscriber, don't bother writing to Home Again's "customer service" email address. You'll get a robo-reply telling you your email was received, but that's all the "customer service" you'll receive. I've been waiting for two weeks for an answer to a very simple billing question. The only answer I've gotten is the sound of crickets. Very unprofessional version of "customer service". read more

HomeAgain honestly deserves 0 stars. My brother died October 30, 2017. His ex girlfriend called HomeAgain in November 2017 claiming she is the new owner. When I called to transfer the dog to me they informed me that there was already a new owner and I would need the new owner's permission to transfer the dog to my name. When the ex did not approve the transfer they told me I would need to go to court in order to transfer the information. They informed me that because the previous owner did not answer or reply to the transfer their policy allows them to switch it (again, he's dead) without any verification. Yet when I call with the same last name, death certificates, and actual ownership of the dog I am denied because the "new owner" did not approve the transfer. Thank you HomeAgain for being completely worthless and making it so if my dog gets out she is returned to the wrong person. So much for them actually caring if animals make it to the correct home. read more

currently been on hold for 10 minutes trying to contact Home Again. Why is it that the other site(found.org) my other dog and cat are registered to is free and home again is $20 a year????? I rescued the cat who has the home again microchip and I wish I could unregister her chip number from home again to found.org. If you're going to charge people for an otherwise FREE service, then you need to answer the phone faster then 10 minutes later. I ended up just hanging up. read more

I adopted a dog and the chip was deactivated. Called to do a transfer and they notified the previous owners where the dog had been abused. The cops were called and I had to legally return the dog. Home Again was told of the severity of the situation and were also told to call the Pet Hospital and this is what was done. I pray the dog I rescued is ok and I'm out the adoption money and all the vet bills just so Home Again could tell the old owner my information when they said it didn't work that way. Do not adopt a dog previously chipped by Home Again! read more

Home again is a rip off.....charging an annual! I have two other cats that aren't with Home alone and there was a one time fee to register the cats, that was it. Looks like its time to check for another company. read more

I would give it less than none star if I could. I tired doing stuff online and it would not work. So I called. Their customer service is terrible! After 10 minutes on hold I get we are very busy leave your information and we will return your call, Never happened. I will not be renewing. From the start they have been very hard to work with. Do not waste your money. read more

In the past several months, I kept receiving email from HomeAgain said my pet's membership expired, I looked into my credit card they DID charged me on April but when I log on my account, it shows expired. If I didn't check or I don't remember, maybe I will pay again ?? The other thing is, I NEVER let any business store my credit card online, I did not authorize HomeAgain to do so, but for some reasons, they did that without asking me. I called them and ask them to remove it, telling them I will manually pay when it's due, the staff told me, she can not see any of my card info in the system, but in fact, when I log on my account, they have all my info on the page of "manage my billing". It makes me think, I should cut the card before they can charge me again next year !!!! Terrible company ! Stay away ! read more

Stupid Fing People, Call after I try to sign in and it says wrong password, Lady on phone after I give my dogs and I's information. I see the information but the email address is for your wife I need to speak to her to give you the your password. OK you just verified all my and my dogs information but since her email is listed you need her, come on people this is not national security or a life or death situation, no financial information tied to this! I just want to make sure the address for my dog gets updated. No my wife is not here and NO I will not be calling back, get real you are not that important my dogs info is! read more

When I call their phone number, what I hear is related to medicare and life saving devices. Nothing to do with my pet. No way on their online site to change ownership and when I enter ther chip number. Their system doesn't recognize it. I received the chip number from my Vet. I trust the Vet more than I trust Home Again read more

My dog was microchipped at the vet US back in September of 2017. At the time I asked tons of questions about the fact that I live in Canada and the microchip company (HomeAgain) was american. I was told there was no issue, and the chip was good for anywhere. Today I contacted them to change my address and was told that they do not register pets outside the US. Meanwhile, they do have his microchip registered with my previous Canadian address, but can't change it to the new one, because their system doesn't accept addresses outside the US. I talked to 2 separate people, one of them was a "supervisor" who was no more knowledgeable than the first person. Both saying, that they have no idea how a Canadian address got in the system it must have been put there by the vet office and the best they can do is put the vet address. However, due to Covid and the closed borders, his vet is no longer in the US. Now his microchip file only has my phone # and email associated with it. and I'm looking into getting him a 2nd microchip with a Canadian company, so I can cancel the HomeAgain chip. Like Comment Share Active read more

I've never had to do a "pet recovery" (thankfully), but I am leery if I have to given their customer "service" or lack thereof. I ordered a special tag for my dog and it never arrived so I emailed them. No response. Emailed them again. They said they're "working on it." Called them, was on hold and then they just hung up on me. Hopefully we won't get renewed automatically as I am not intended on using their "services" in the future. read more

Quite literally, the customer service is nonexistent. I created a profile for my dog years ago and just noticed it no longer exists. Her microchip number is no longer registered on their site. My vet says it still exists, but can't help me any further. Multiple emails to "support" with no response, hours sitting on hold on their "support" number. I honestly don't think there is a customer service staff at this organization. The worst part is, this is the same number you call if your pet is missing. What is the point of paying for this service when no one answers the phone in a real emergency? read more

HORRIBLE CUSTOMER SERVICE. I have been trying to get help for TWO MONTHS. They don't answer calls or emails. Does anyone know if there's another service that I can use for my dog's microchip? read more

Id give zero stars if i could! I had NO idea that in order to have my info associated with my pet and the chip i bought there would be another fee too "enroll" her.... i thought buying the chip was what that was for! I called and after being on hold for 20 minutes, being told to bad...i hung up so angry..i posted a review on their fb page but they keep deleting it.. ll never recommend thes guys..i was able to register her chip with another service that is FREE for life and its MY info that will come up. read more

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Stay away this company stinks have called several times with no results have emailed with no results, have been trying to get our dog who has a microchip we have one dog registered with them for their small fee but trying to reach them on our second dog is impossible, not worth dealing with stay away as soon as we are told our 1st dog registration has expired we will cancel so good advice fined a reparable source. read more

I gotta say fuck that company, fuck that customer service. I ordered a scanner and wait for a month, I got nothing, so I wrote 8 emails to "Customer Service" asking to cancel the order, and no one reply until now! read more

Registered our two cats' microchips here last year. The renewal paperwork arrived this year with the old names the foster company had assigned to them, not the names we gave them, even though I had spent the time to "enroll" each pet on their website. Now their horrible website "can't find" either pet's microchip number at all, or ANY of the information I had entered, previously. Shall I call back and wait on hold for another ten to twenty minutes to speak to someone on a cell phone with a terrible connection? Yeah, nah. Shall I send more money down that abysmal abyss to retain the "wonderful" additional "benefits" of "membership"? Yeah, nah. This place should not be in business. Do not waste your time or money here. read more

I've been trying to get ahold of this company for days. I'm wondering if their even still in business. A few days ago went to website to update CC info and couldn't get there after 7 tries. Yesterday called and was on hold for 30 minutes before I hung up. Today I decided to check out reviews for this company and I see they are terrible. My dog doesn't leave my property so I've decided to not renew. It shouldn't be this difficult to renew. I've lost all confidence in them especially seeing other owners reviews. I hope there's another company available for pet owners to feel confident they are getting what they pay for. read more

Pay for a service and they don't answer the phone. Shame on you HomeAgain. read more