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    HomeGoods

    4.0 (5 reviews)
    Closed 9:30 am - 9:30 pm

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    9 days ago

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    Norwood Furniture

    Norwood Furniture

    3.0
    (79 reviews)
    2.0 mi
    $$$

    I saw an ad for the furniture store in a local Gilbert newspaper. The ad mentioned design services…read moreand that caught my eye. The store is in downtown Gilbert and has been there for over 50 years! Hanna helped me with the furniture choices and design services. The store is beautiful and the quality of the furniture is top-notch. Todd at the store is now helping me with window coverings and I am impressed as well. Hanna and Todd have been talking with each other and I love the collaboration!

    A one-star rating honestly feels generous for our experience with Norwood…read more We purchased over $20,000 in bedroom furniture and blinds from this store. Unfortunately, the bed (approximately $3,800) has been a major and ongoing problem, and other items such as the nightstands and dressers also have drawers that do not align properly. At the time of purchase, we were only shown a photo of the bed and were assured that it could be customized at the factory. That never happened. Instead, the store chose to modify the bed themselves at their warehouse, without consulting us about the details and not in the manner we had requested. The result was a bed that was painted a color we did not choose and that does not work with our décor. Even worse, the modification changed the design from a platform bed into something entirely different, which created a structure with sharp corners that jut outward from the frame. This has created a serious safety concern in our home. My husband and I regularly hit our legs on these corners and are constantly dealing with bruises. I also explained to the store that I suffer from seizures, which makes these protruding corners particularly dangerous. A fall or loss of balance during a seizure could result in serious injury because of the way the bed frame now extends outward. When we asked to return the bed due to these issues, we were told we absolutely could not because the store had already spent money customizing it. A second major issue is the bed base itself, which appears to have been built with very little support and started squeaking almost immediately. This raised concerns about the stability and durability of a nearly $4,000 bed. To his credit, the store manager did visit our home and suggested a solution: installing a metal support base to stabilize it. We agreed to this fix. However, the night before the installation we were informed that we would be charged approximately $250 for the support. In other words, we were asked to pay additional money to correct a structural issue with a brand-new bed that was already improperly modified and delivered in a color and design we did not approve. We declined to pay for the fix, and the owner, Brian Brundrett, refused to absorb the charge. We are now left with a bed that: * Was modified without our input * Is painted a color we did not choose * Is no longer the platform design we originally purchased * Has protruding corners that cause frequent bruising and present a major safety risk * Has inadequate base support For a purchase of this size, we expected better craftsmanship, better communication, and a company willing to stand behind its products. Unfortunately, that has not been our experience. Based on our experience, I would strongly urge others to think carefully before purchasing from Norwood. Given the safety issues and the fact the bed was delivered differently than represented, we are now exploring consumer protection and warranty options.

    Photos
    Universal New Lou armoire, dresser, storage mirror
    Universal New Lou armoire, dresser, storage mirror
    Universal New Lou King bed and nightstands
    Universal New Lou King bed and nightstands
    Universal New Lou King bed

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    Universal New Lou King bed
    Potato Barn

    Potato Barn

    3.3
    (92 reviews)
    8.4 mi

    When we moved to the Vally a while back we were enthralled by this furniture with its awkward name,…read morethe Potato Barn. We were finding unique and singular items that no other store in the Phoenix Area had - and believe me, my wife and I hit every store in our desert. The extraordinary values, qualities, workmanships, styles, points of origin, assortments, manufacturers of furniture, vases, lamps, beds, living and dining, and pictures and frames and then some is totally unexpected. We've purchased from Potato Barn multiple times over the years, and when we look for additional items, they are the first we go to. Our first purchases from them were over ten years ago, and each item has withstood the test of time both in quality and endurance. One of the fantastic things about Potato Barn is that what is available today, may not be there in a month - they rotate and include new things on a regular basis. When we bought our middle eastern style wood entertainment center, we put a deposit on it, arranged for delivery, made the purchase - and to this day, that piece has never been back to the showroom. We've been happy with that and all the other products we've purchased. If your in the market for quality and uniqueness this should be your first stop.

    I've been shopping at The Potato Barn since their original location which was in a barn Yep, that's…read moreright. It used to be housed in a barn. I love this store because they offer so many different and unique pieces. If you're looking to make your home stand out with a warm, feel and quality products. This is the place to go. Even if you're not in the market for something, I highly recommend stopping by. Their unique design and decor techniques are impeccable. The service was very good. Brittany asked if I needed any help was super personable, but I didn't feel any pressure at all. This iconic furniture and decor store is definitely an AZ staple. I promise you're gonna love it.

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    Potato Barn
    Potato Barn
    Potato Barn

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    HomeGoods - furniture - Updated July 2026

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