We had a great experience renting through Napa Keyrenter. They made finding an apartment quick and…read moreeasy. Lisa was very attentive and always explained things thoroughly for us, especially when we were signing our lease. They are also quick to respond when we need repairs done in our unit. We have had frustrating experiences with other property management companies in the past and have been very happy with keyrenter so far. I would highly recommend renting or leasing through their company!

From the owner: We work with you to create fair rental prices based on current market value, and provide you with…read morevaluable insight to make sure you have the right information needed to increase your earning potential. Don't let your property become a revolving door for bad tenants, let Keyrenter locate the right tenants for your property and help you boost your bottom line. Don't deal with the stress and frustration that comes with trying to deal with property management alone, partner with a team that will be able to handle the hard work for you!

My family and I were given a sixty day notice in April stating we had to leave our house because…read more"owner wants to occupy residence." A week after we moved out, we see the property listed on Craigslist for $400 more than we were paying. During June we kept asking Brad if the owner had other plans for the house, could we pay more to live there etc. He went through, what I now know, was an elaborate lie about how we were the best tenants and how he wouldn't want anyone else living in the house and on and on it went, going as far as to say what a WONDERFUL reference he was going to give us in the future. Fast forward to September. After reviewing the owner of the house I find out the real reasons. The unfortunate part was that these "problems" were not made aware to us while we occupied the house. Some were blatant lies others were misinterpretations of truth. The outcome of this was my family had to move ALLL the way across the country after working SO hard to make a life for us in California. If lies and deceit are not enough for you, The only number to you will receive as a tenant is the office line. Cross your fingers nothing goes wrong during a weekend or worse, an office vacation! You could wait a week to get a sewage pipe fixed that leaks into the alley. I really thought Brad was professional and on top of things in the beginning. We trusted him, we were completely let down and ultimately displaced. Renting in the Bay Area and Napa are extremely competitive. I don't think my review will lead someone away from renting from this company. What I do hope is that another person will not be blindsided the way I feel we were due to inherent lack of communication.

Very disappointed with Brad. He took over as property management for a commercial location in Napa…read morethat we have leasing for over 15 years and he has been absolutely the worst. I think the health department needs to investigate the conditions that we deal with. He plays dumb and is very deceiving, even going as far as to fill up the bottle water jugs with tap water and replacing them without telling anyone. Talk about a horrible management company that reduced garbage service to one day a week and stopped cleaning. Bathrooms were disgusting, garbage overflowing, no soap, garbage piling up in bags as well gnats flying around. The smell of the garbage is so bad it's like a dump flowing throughout the offices. Foliage is overgrown, thus blocking the limited parking. Yet, we pay our leases and the service only gets worse ever day. He is very rude, confrontational, unprofessional and dishonest from our experiences. The air conditioning doesn't work, the receptionist was let go. He definitely knows how to bring a place down in a hurry. He

A couple of years ago, I went through them to try to rent a house. I'm at the lady at the house…read morecan't remember the street name. When I called him back and asked him about the rental or any other rentals the lady said to me verbatim that they only want to rent to a certain kind of people we have to remember NapaKKK is very racist. Napa is a very active sundown. They just set you up. I guess I didn't fit because I'm a black woman. I didn't ask her what she meant by it. But I've had real estate agents not want to sell me a house because of the color of my skin. don't go through them. They called me back about a month later asking if they could help me find a rental property or a house. Maybe the lady couldn't rent out her house cause I was too black for it. But I had to tell them I ended up buying a house. She was shocked and hung up. They knew what kind of money I had and if she wasn't so racist, if that was the case, she could've made a commission off of selling a house.

I hired Crown Realty Property Management to manage my property. I had just walls textured, the…read morehouse was remodeled bathrooms, garage new flooring. Steve S ( property manager) got the worst possible renters. They complained every month about anything and everything but they did not take care of my place. Every month I spent $250-350 to fix things. Three times on an oven stove which I was happy to replace ( I would have done it initially if I would have known). I needed the renters to move out but with a lot of pressure I extended their lease for 6 more months. Upon moving out the renters did over $6,000 damage to the house and stole the birdbath and curtain rods. The aluminum siding was damaged in the back ( it looked like it was hit hard by a weed eater.) After negotiating they only paid 1/3 of the damage that I incurred. Steve S ( the property manager was not helpful with me) He would say yes but when push came to shove he wasn't helpful at all. Having Crown cost me a lot of money. The only saving grace was the renters paid rent on time subtract Crowns charges and the costs continual complaints from the tenants. Currently I have a wonderful renter and I don't pay the monthly fee and if something needs to be fixed- it is because we have open communication.

A couple weeks ago, security failed to see someone messed with my doorbell to the point it got…read morestuck on. I tried calling maintenance and they took all day to get it fixed. Now, my heather is broken, had to be reminded three times to come out, Tony failed to fix it, it broke again, and now, I called someone out and they coldly said they won't send someone out since they need to know how it's broken. I hope Wyman goes out of business. Fuck them.

You know it is tuff to find housing these days in Napa and it feels like everyone is changing an…read morearm/leg. I can honestly say that Wyman was really fare to me over the last 3 years of renting with them. Even helping me get into a place last minute when the house I was renting was sold and I was forced to move. Now what really set them apart was when I moved out. My wife forgot 3 hand bags worth close to $4,000 brand new still in the bag. We did not realize tell we were already 10 hours from Napa as we moved out of state. I called them and the team wasted no time at all. They went to the property to secured the lost property for us in less than 30 minutes from our call to them. They really went above and beyond there as some might have said "We did not see any bags". Thank you to the team at Wyman! Y'all made the last 3 years in Napa some of the best over the 37 years I lived there, my dog DJ always loved greeting the folks at Wyman, a picture of him is attached.

Worst service, incompetent, maintenance employees, lack basic skills, ​…read more8 year old can perform better.

I too found office admin.Jesus to be rude when I called for septic/sewage leaking into my bathroom…read moreafter Maurice took 3 days to respond in any way other than excuses about how he couldn't get anyone out here in a timely manner and let me know so I could let them in.He had a sub finally contact me, scheduled and confirmed the 8am appointment and then after waiting an hour,I contacted the sub who said Maurice called him the previous evening and cancelled him and said he told the sub he would tell me it was cancelled, which he did not.I got ahold of Maurice, again me reaching out to him, and got tons of excuses, but no apology for wasting my time.when I said would be working with the landlord directly on this,as we are also friends,he got extremely nasty,told me in caps that I couldn't speak to the landlord.I let him know the landlord and I are friends who speak on a regular basis so he couldn't tell me I can't speak to her.He still gave excuses and anger when I told him I would only be working with the landlord.He doesn't know, but I have worked for property management as well as general contracting restoration running subcontractors, so his excuses of how he's trying to find a sub to come out but having no luck is crap.Maurice has shirked all his responsibilities of showing the unit onto myself and the other tenant so he doesn't have to do any of his job.He gave the newest tenant no information about how to get a moving van into our very difficult driveway,so she had to carry all her stuff up a very steep hill.He gave access to her key to the other tenant who also just moved in so he could show her place,so a random man has access and the ability to have copies of keys to a single woman's unit.i had my locks changed for safety.Over the past 3months I've watched Maurice do nothing but cause problems, not solve them.My landlord is being snowed by his "charm" but my eyes are wide open.

This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

I own and operate a business called A&J duct cleaning. I have been working with hedgerow Property…read morefor many years now and they are one of my most trusted and reliable companies I have ever had the pleasure of dealing with in this business. Staff is very friendly and helpful and all of the tenants homes I go to do work at are very satisfied with their mgmt services. I would highly recommend this company for both business and management aspects.

Hedgerow is a locally owned Napa property management company that provides excellent service. They…read moreare EXTREMELY knowledgable with the new CA rental laws which are very, very complicated and have dire consequences if not followed properly. Stephanie gives great advice and personal attention. The staff is professional and responsive. Good communication. They go out of their way to be sure the units are in good condition, coordinating repairs with their approved list of vendors and the tenants. As a landlord I wouldn't try to find a tenant or sign up a tenant without them. It's very important to use a professional like Hedgerow Property Management. Please keep in mind that when you list a home for them they work for you, and protect you, not the tenants applicants who can complain for any reason, IMO you take their reviews with a grain of salt.

Woodfield Properties has been managing our rental property in Sonoma for 1.5 years and have done a…read morephenomenal job. They have been clear and strong communicators since day 1. They found us a reliable tenant right away and proactively manage all communications and provide suggestions on ways to improve our rental, all while managing all the work and improvements. Would highly recommend them to anyone looking to rent out their home in the Sonoma area.

If I could I would leave ZERO stars. Tried to rent one of their properties in Sonoma and right…read morebefore we were going to go see it the price jumped up $2,500!!!! When I mentioned a nearby property close to the original price and we would never pay that much (new price) Nikki just wrote back "good luck". This is the second time a price jump happened on a rental to us with this company. Renters and property owners beware. If you list your property with them you may be missing out on renting your property to very decent honest folks.

We've been working with several management companies in our home search. Most have treated us quite…read morepoorly, like we were asking them to commit a crime in showing us a home. Most were very unaccommodating and insisted we arrange our schedules (during work hours, M-F) to accommodate their schedule. We usually had to wait 2-3 weeks just to see the home and then another 1-2 for an answer. So slow! We found a home listed by Rent Napa Valley, on a Sunday. We were in the area (an hour away from our current home). We sent a request to see the home and were amazed that we got a response right away by text and were able to schedule a self-tour in less than an hour. No need to drive back on a weekday during work. We loved the home and applied that evening. Before close of business on Tuesday, we had been approved and signed a contract. David was great to work with! He answered his phone, took time to talk with us and get to know us, and responded lightning fast with emails. What a simple and rapid process. Now we are relaxed and getting ready to move into our new home! We highly recommend looking to Rent Napa Valley if you're looking for a new home!

Rent Napa Valley has taken care of my mother and me since we moved in over 3.5 years ago. We were…read moredefrauded out of an apartment and it blew up our lives, but Julie, the property manager was so adamant that we be made whole again, and reassured us that we'd be okay. She got us into our current place. She's INCREDIBLY understanding, ALWAYS willing to go above and beyond for her tenants (and she manages numerous properties), and calmly and promptly takes care of things that need to be done. She's the best landlord I've EVER had. Truly. And I'd rent from her and Rent Napa Valley at any time. I'd also suggest RNV to other pals that need housing. She's truly incredible and I'm so grateful to her. So are the other tenants in my building.