Worst service, incompetent, maintenance employees, lack basic skills, ​ 8 year old can perform better. read more

I too found office admin.Jesus to be rude when I called for septic/sewage leaking into my bathroom after Maurice took 3 days to respond in any way other than excuses about how he couldn't get anyone out here in a timely manner and let me know so I could let them in.He had a sub finally contact me, scheduled and confirmed the 8am appointment and then after waiting an hour,I contacted the sub who said Maurice called him the previous evening and cancelled him and said he told the sub he would tell me it was cancelled, which he did not.I got ahold of Maurice, again me reaching out to him, and got tons of excuses, but no apology for wasting my time.when I said would be working with the landlord directly on this,as we are also friends,he got extremely nasty,told me in caps that I couldn't speak to the landlord.I let him know the landlord and I are friends who speak on a regular basis so he couldn't tell me I can't speak to her.He still gave excuses and anger when I told him I would only be working with the landlord.He doesn't know, but I have worked for property management as well as general contracting restoration running subcontractors, so his excuses of how he's trying to find a sub to come out but having no luck is crap.Maurice has shirked all his responsibilities of showing the unit onto myself and the other tenant so he doesn't have to do any of his job.He gave the newest tenant no information about how to get a moving van into our very difficult driveway,so she had to carry all her stuff up a very steep hill.He gave access to her key to the other tenant who also just moved in so he could show her place,so a random man has access and the ability to have copies of keys to a single woman's unit.i had my locks changed for safety.Over the past 3months I've watched Maurice do nothing but cause problems, not solve them.My landlord is being snowed by his "charm" but my eyes are wide open. read more

Some roommates and I rented a home from ProRental organization over a year ago. I personally had a terrible experience with a couple of the administrative people who work in the office. One of them, in particular, tried to charge us for maintenance that we requested when that should've been covered. I eventually had to reach out to Maurice about the issue, which he was luckily able to settle. From that point on, that particular administrative staff member was consistently rude to us until we all moved out. Another staff member, that we interacted with during our move out process, was quite disrespectful. When she called me, she consistently spoke over me or interrupted me as if I weren't even talking. I guess some people have a power trip when they are given any degree of power over others. Some of their maintenance people are a bit sketchy. One kept trying to schedule a time when he could come over to the house for the repairs, but wouldn't get back to me. When we finally agreed on a day and time, he arrived nearly TWO HOURS LATE and wreaked of alcohol. He apologized for his tardiness, but I immediately felt unsafe with him in the home (since we were all women in the home). Overall, my experience with Professional Rental Organization wasn't the best. They have some rude, unprofessional staff members on their team, which make things unnecessarily hard on renters. We got the majority of our deposit back, minus the charge of some of the bulbs that we couldn't find replacements for, so I have no real complaints about that. I planned on giving them one star, however, since Maurice solved our issue with the maintenance and stayed pleasant the duration of our stay there, I give Professional Rental Organization 2 out of 5 stars. However, I would never rent any properties from them again. read more

Have been trying to reach Maurice for 3 weeks now on a property. He responded once via email. I have since emailed and called unable to reach him. Called again today to be told by a SECRETARY that it's been rented within the last few days. NICE...... I will never contact this guy or agency again!! Such a caring man.... Good luck with them if you've recently lost your home in the SR wild fires read more

Don't ever rent from them they are some scammers PLEASE SAVE YOUR MONEY I REPEAT DO NOT WASTE YOUR TIME so today I was scammed out of $35 there is a property up for rent the guy Maurice scammed because he told me to submit an application for the property I was applying for which I did then today 5/6/2022 he had his coworker Jesus Rojas email me and he told me I don't qualify for the property because of my employment because I haven't been with my job for over a year and that I don't make 3X the rent my thing is why not ASK EVERYONE NOT JUST ME BUT EVERYONE ABOUT THEIR EMPLOYMENT HISTORY BEFORE HAVING PEOPLE INCLUDING ME APPLY FOR A PROPERTY I AM A SINGLE MOM OUT HERE AND I JUST RECEIVED MY SECTION 8 THE LEAST YOU COULD'VE DID WAS ASK Me questions before even processing my application so not only did you run my credit but took money out of baby mouth the LACK OF communication with Them is not all the way there THEY DO NOT KNOW TO COMMUNICATE read more

Thieves. Plain and simple. You will not get your security deposit back from them, and you will not EVER get any services necessary. Something broken? It'll be a month before its fixed, if it is at all. Stay away. These people are thieves. read more

I tried to let them know that a property of theirs was being listed on Craigslist as a scam, and the person listing it was posing as the owner of the property. Maurice got back to me and was incredibly rude and condescending, making it out to be my fault that essentially we were all being scammed. I also let him know I thought it was unprofessional that no one got back to me in the timeframe they were supposed to, because I am also a property manager and wouldn't treat my potential tenants the way he apparently is okay with treating his. His email back was unbelievable, bashing the way I must run my company, trying to make me feel stupid for looking for units on Craigslist like it's beneath him. Maurice (and any property manager!) is no better than anyone else, and renters should never be left feeling like they are being looked down their noses on. I don't care what your title is, Maurice, I promise you are not better than your tenants or anyone else. You are nothing more than the property manager version of a slum lord, and no fancy title is going to change that. Do better, Maurice. In the meantime, have the day you deserve. read more

My advice would be to take note of what the other reviewers have said. It's nearly impossible to get ahold of anyone in their office if you have questions or concerns. Also, their properties are run-down and overpriced. Recommend you rent from a more professional organization. read more

Incredibly unprofessional scumbag organization. They cheat, lie and steal to keep your deposit. They even forwarded me personal correspondence between them and prospective tenants to try and justify their stealing of my deposit. Very unprofessional. They own the maintenance company that does all the repairs upon move out so they have zero interest in returning deposits and they don't. Maurice even told me when I moved in that was how they made all their money. Im sure he regrets that now. I'm gonna end up in court with these scumbags. Renters beware, there is nothing professional about these lying, stealing scumbags. They stole 5k of my deposit claiming they had to repaint the entire unit due to nicotine damage, but I don't smoke and neither did anyone else on the property. They can't even keep their story straight as to why they stole my deposit. At first it was nicotine damage, then it was cannabis damage. Well, which is it scumbags? read more

Baware of this business, I have been kicked out of my home that I rented from an home owner for 12 years,after last year this company took over the plan and was with them for a little over a year then I get a letter in my door saying I need to move out of my home that I lived for 12 years with no problems, told me I had 2 month notice that I had to leave my home , because the owner was selling the house, I had no problem with that since I was told by them and the owner, after I moved out I found out they were renting the same home that I lived for DOUBLE the rent that I was paying... me and my family are so upset with this organization and there lies.. there are greedy corporation that will rip you and your familys wallets, I would NEVER recommend anyone to do business with this company... read more

Was recommended to PRO after firing two other management firms and never looked back. My property is a two-on-one with barn on two acres. The property was maintained in immaculate condition thanks to Maurice and his folks. Excellent accounting, all bank deposits posted to my account on time, great communication with his office. I was particularly impressed with the thorough checklists that PRO uses; everything is documented in detail when the tenants sign the lease and move in. They are equally meticulous when folks move out and are on location following the movers to review the condition of the house. Bottom line: everyone concerned understands the condition of the property which eliminates/reduces any misunderstanding. Equally important are happy tenants. Repairs to our home were handled very expeditiously. I was always notified what was going on with the house. They were always proactive. We chose PRO because of their track record with other owners. We felt that if we took care of our tenants, the tenants would take care of our property. Professional Rental Organization made sure that our property investment was maintained in "move in" condition. Bonus: they created such a positive environment for each of our tenants over the years that PRO never had a situation that caused them to withhold security deposits. Tenants were always given the opportunity to fix any damages. Can't ask for any better service. read more

There is a reason why in such a tight rental market in Vallejo that several of their advertised *and unadvertised) properties stay empty. Heed the warnings...how is it that the business manager will return your calls and emails before the "property coordinator " does? Their site is never up to date with all stock, or has things on their that aren't ready. My guess is...theymake more money out of people applying than actually renting units. When have you ever had to chase for a rental agency to get back to you? read more

We have been using Pro Rental Management for a rental property that we have owned for many years. This company has been the utmost professional and given courteous care of our property which has been greatly appreciated. Their attention to detail and very business like means of caring for our property allowed us the comfort of not worrying about the condition of our property as we were clear across the country! Thank you to all of the crew at Pro Rent!!! read more

Over the past few days, I had the pleasure of working with Maurice Selva, the Broker-of-Record of Professional Rental Organization, Inc., who help me with a lease property for a client of mine. Suffice to say that when the client had difficulty entering the unit for a self-tour, only moments later, Maurice jumped in his car and drove to the property to show the client how to access the unit. Few would go the extra mile for anyone in this pandemic time of Coronavirus, yet, Maurice came through with flying colors. Additionally, throughout my time communicating with him, Maurice was kind, courteous, professional and polite. Thank you for your excellence, Maurice. You are the best. read more

Engaged with Mr. Maurice Selva and his PRO to management two my investment properties in the North Bay. Very happy with his fast response, communication, problem solving, property repairs or any urgent issue. Never miss any call back from him for any help and management service, period. Had very bad nightmare with other management companies, but never with this PRO. He is good, absolutely. I sleep well with his proficient service, worry free on his credibility, his jobs estimates, cost comparisons and precise repairs with right contractors. Would recommend Maurice and his company to work with your current investment properties. A top notched guy and company to trust upon, to be proud of and would definitely give my best recommendation to you. JC read more

I visited their website and found a rental property that interested me. I inquired by email on Saturday. By Tuesday, I had not received a response, and followed up with another email. It's 24 hours later now. It's Wednesday, and I still have not received any email response. Sure, I could pick up the phone and call, but I won't. If they're going to state on the website that they can be contacted by email, then they should reply to email requests. The fact that they haven't replied is indicative of very poor service. Who wants a property manager/landlord that ignores tenant requests? read more

Worst customer service ever!! They rip off the poor landlord and the renters so they keep all the money for themself! They places I was shown were only nice in pictures, the actual places are quite old and this agency is charging higher rents than every other place in town. read more

Pro Rental Organization, Inc. has been my property manager for over a year and a half and I have nothing but great things to say about them. They are quick to respond to repair and maintenance requests, personable, and as their names suggests, professional. They are a great company that greatly simplified the rental process. read more

Took every penny of my deposit! Charge me $9 each to install two light bulbs. And charged me to stain the deck. Didn't offer or accept invitation of a walk through prior to my departure. I will never use there services for anything again and it would be my suggestion no one else does either read more

I'm not sure about these poor reviews on Yelp, but they sound like they're from disgruntled tenants. I can tell you that as a property owner that has been working with PRO and Maurice Selva for over 10 years, that he is the best in the business! He is very quick to respond to any issues that have come up with my two rental properties and works quickly to resolve them. Good property managers are difficult to find so it's a big relief that I found an excellent one with PRO. I would highly recommend PRO and Maurice to anyone looking for a property management firm. read more

poor! ***renter beware!*** my family rented w/ this company for nearly a decade & just like many other previous tenants, we lost all of our $2400 deposit! this company is full of tricks! they are not "professional" in the slightest bit!! ****renter beware, if you intend on getting a full refund of deposit, you can forget about it, they will definitely keep a majority if not all of it!!!**** do not be another one of pro's victims!! read more