Had a great experience getting our electrical selections done with HomePro for our new build with Beazer. Everything went so smooth and we greatly appreciated how Brian walked us through each step in the process, gave us confidence in the decisions we were making, and helped us understand what options were included in our build, total cost of any additional options we wanted to add, and he didn't make us feel pressured to make any decisions that were additional expense. Cannot say enough how different our experience was compared to what we saw in some others reviews, sorry to those that had a bad experience, but ours was great! read more

Video captured from the cameras is bad, but most importantly, READ THE CONTRACT BEFORE YOU SIGN ON WITH THEM. We were put in one for 5 years and wanted to cancel after 2 due to them not picking up activity in our yard on multiple occasions.....but a cheap Amazon camera in my window could. When we went to cancel, we had to pay over $1,400 to buy the remaining years out. A contract is a contract I get it, but we will never do business with this company ever again. Edit: After paying everything off, they still charged my account for another month. Will be issuing a chargeback and going to the Better Business Bureau if needed. read more

Only rating with 5 stars because I couldn't give it 10! Visal was the best sales person I've met with in 8 years of real estate. He was the most personable, and incredibly thorough and informative. Couldn't have asked for a better experience. read more

This company has given me my worst experience dealing with alarms. My first issue is the representative was not honest with my contract. He told me consistently. I only had a three year contract only to find out four years later. I have a five year contract unbeknownst to me. As well as below average customer service the equipment is second rate as well as insulation is horrible so I would advise anyone do you do diligence thoroughly research the company before you make a commitment me personally I would never ever recommend HomePro to anyone. read more

Multiple wiring issues. Multiple breakers replaced. Works too fast with no direction. Installed low voltage without direction. Worked on Saturday and ran wiring without location approval from builder. Worst fail-- installed grounding wires on wrong terminal in panel. Lighting strike wiped out all home electronics. Investigation found ground wire faulty installation. Overall work required multiple fixture replacement requiring Sheetrock repair in almost every room. Didn't caulk one fixture. Overall they didn't burn the house down... yet. read more

I have had a contract with Homepro for the past 5 years. Their services are sub par and really is just not good. Customer service is awful. I gave nothing good to say. I recently attempted to cancel this service and find that I need to give 60 days notice and I have just passed that window. There was no notification of any type of a renewal, but they will renew it- like it or not. They offered a buyout that exceeds the amount I would pay over the year so I'm stuck with them for year 6. They suck- don't sign a contract with them. If you do be ready for the horrible service ( or lack thereof) you will receive. read more

I've moved 2 years ago. They didn't let me cancel back then. I've been paying for someone else for 2 years. I'm still trying to cancel it. I've called multiple times trying to have it canceled. Kept on getting transferred around and placed on hold. I'm now on hold going for 18 mins. Still no one has pick up the phone to help me. I'm now thinking that they do this on purpose to get people to give up from trying. This is ridiculous. read more

Most dishonest company ever. The sales person gave me a personal sob story then told me Home Pro was a "family owned Texas company." I signed the contract in good faith and when the equipment started malfunctioning in the first week, Marjorie Morales, a supervisor with "Customer Loyalty," (Hahahaha) refused to let me out of the contract. Four years later, I sold my home and when I called to cancel my service I was told they automatically renewed my three year contract when it expired for another year without informing me. Other states have laws requiring alarm companies to inform customers when their contracts are expiring. Texas does not. I had the displeasure of speaking with good old Marjorie Morales again who told me the automatic renewal was written in the contract I signed over three years ago. I apparently needed to give them 60 days written notice of cancellation before the end of the initial contract. If I'm selling a home, how am I supposed to know when it's going to sell? With so much going on during a move how many people have their alarm contract at the forefront of their minds? Marjorie reminded me I signed the contract and that I now owed $580.86 for the remaining ten months left on the contract that they auto renewed without telling me. Wait. I have to pay you for services that you won't be providing me because you snuck something into a contract? Yes. Why don't you just switch to a month to month contract once the initial contract expires? Seems like the fair and honest thing to do. I'll tell you why. Home Pro knows their equipment and service are so atrocious no one will ever renew their contract after the first term. By deceiving you and locking you into a contract, they guarantee several hundred more dollars per customer. Their business model is profit over people. They know they burned you but if they can make some extra money on the way out they are perfectly ok with that. Corporate greed personified. Back to Marjori.... This creature generously offered m a 30% discount on a "leaving buyout" to get out of the additional ten months I supposedly owed them for a grand total of $406.46. So what are my options?..... File a complaint with BBB? Home Pro somehow has an A+ rating with them. That's no good. File a complaint with DPS? They responded within one day saying it's a civil matter. Hire an attorney or fight it in small claims court? Who has the time or money for that? If I don't pay their ransom, they report me as a deadbeat to the credit bureaus and a collection agency hounds me until I pay up. So what do you do? You pay up like most people probably do. The real problem is the lazy and corrupt system that allows companies like this to continue to take advantage of trusting people who are acting in good faith. Well, that's my story. And there are many more like it if you care to read on. But it's not all bad. There are lessons to take away here.... Avoid contracts if at all possible. Contracts exist to force people into doing things they do not want to do. Do not ever under any circumstance do business with Home Pro, AKA Home Protech. Tell everyone you know and care about to avoid this unethical company. When you see Home Pro stickers and lawn markers on houses and windows tell the owners about these tactics and warn them to exit their contracts immediately. Inform your neighbors and look out for each other. Your federal, state and local governments certainly won't do it. Spread the word and tell everyone you know this company has devised a way to lock you into a contract and extract extra money from good, hard working people. Don't bother replying Home Pro. Your hollow words have no credibility. Your reputation is already ruined. read more

I strongly urge anyone considering HomePro to read the contract very carefully before signing. You are entering into a 3-year agreement, and if you don't cancel more than 60 days prior to the annual renewal date, you're automatically locked in for another full year. That detail is not emphasized upfront, and it's incredibly frustrating to discover later. Especially when the representative we worked with originally told us it was a 2-year agreement and month-to-month after. When we brought that up when trying to cancel, we were told he's no longer with the company. Wonderful. The equipment is also overpriced for what you receive. We paid nearly $2,000 upfront, and on top of that, we're charged $40+ per month, yet all we get are 30-second video snippets of subpar camera footage. There is no live video monitoring, and the outdoor cameras don't even have sound capability. For the price, this is unacceptable. Overall, the value simply isn't there. Between the restrictive contract terms and the underwhelming equipment and service, I regret choosing this company. Never again with HomePro. read more

Our experience was great so far. After reading reviews after reviews, I was very concerned going into this appointment with Home Pro. Brian Green was our sales consultant and I was very very pleasure with his knowledge, experience and overall comfortability with the appointment. He went over everything in depth. Was not PUSHY at all. Did not try to sale us things that we did not need and just wanted to help us get the best bang for our buck. He even gave us recommendations because he knew that we would be doing some of the projects after market. After reading the reviews, I thought we would spend 10k-20k and we didn't spend anywhere close. I felt like we got everything we wanted for a decent price. We did bring up our concerns for customer service regarding Home Pro. He said that he would be our point of contact from now and in the future. Which made us feel 10x better. We went with the 5 years warranty for the camera system and security with Savant. We ended up getting 6 camera overall for the house including the front door bell, 5 cameras around which is going to be great. We also, did all mount hiding and upgraded our surround system wiring. Over all very pleased with the experience so far. I will make sure to update my review as time progresses! read more

Dishonest with hidden obligations, had a call with their salesperson by the name Justin Doan on 07/08/2025 as they were referred to me by the builders, 6 months prior to the closing of the house, we opted to have front camera, we were then told that we need to pay $99 to have the installation of the camera included in the planning of the house. 6 months later, we are confronted with signed contracts, after consulting with the company im told to pay or face collections who will mess up my credit record. That's unfair. I asked the company to go back and listen to the call that gave birth to this and they told me the call no longer exists, this is absolutely not fair. I still insist that you get to the bottom of this Carolton branch. Wallace Mucherengi read more

Extremely poor customer service and a very long wait time on the phone. They are priced just like most other services out there. I wouldn't recommend them. read more

HomePro was incredibly friendly and accommodating when they wanted my business. Smiles, reassurances, and great communication during the sign up process. Unfortunately, that level of service completely disappeared once there was an issue. One of my speakers, an SBR-41, stopped working while it was still under warranty. I contacted HomePro for a replacement and after multiple calls and emails, someone finally responded only to tell me to contact Origin Acoustics, the manufacturer, myself. Origin Acoustics then informed me that they can only process warranty replacements through the original purchaser, which is HomePro. When I went back to HomePro with this information, they insisted that I still needed to be the one to initiate the warranty exchange. This turned into a frustrating game of ping pong between the two companies, with neither willing to take responsibility or reach out directly to the other. After going back and forth five times, I gave up. Great sales experience, terrible post sale support. If something goes wrong, expect to be on your own. I would not recommend HomePro to anyone. read more

Just one piece of advice -- read your contract carefully before signing up with this company. Make sure you check every word written in that contract and clearly communicate what you need. Unfortunately, my experience has been that once you sign, you may realize later that you are bound to terms that are extremely difficult to get out of(probably until you die you have to keep it going- because that's what they sounds like when you are ready to cancel the service.). Please review everything thoroughly before committing. read more

BEWARE. Their sales folks will mislead you to get the sale. I signed up on 12/21/2022 right after we closed on our house. Between the moving and Christmas chaos plus our dog was actually dying (which I told him as he was sitting on my couch with her), I was the perfect target for their salesman. I was nervous about signing up, because I was unfamiliar with these services. He asked, "Is this your forever home?" I said, "The longest we have stayed somewhere has been two years," and he said, "Two years is perfect for this service." In that conversation I was under the impression that it was a two year term. He was in ear shot when I repeated that to my husband. He walked me through the contract on an iPad, holding it while explaining each item. He would summarize, say, "Just initial here," then click the DocuSign box, making the signature box fill the screen. At no point was I informed I was agreeing to a five-year term. Though on the contract it looks like I signed "right next to" the term, I never held the iPad and he always clicked the signature before showing it to me. Beyond being misled, HomePro's service has been far from "the best in the market." Our builder-included doorbell disconnected, and I was told it would cost $120 to fix. Customer service suggested buying a different doorbell instead, which I did. Now, my front door lock is disconnected and I will have to pay a service fee to have them fix it. I cannot change the access codes to my house and I cannot lock or unlock my door remotely now. I also ordered a smart garage door, but the technician informed me I already had one. He said it would be removed from my equipment loan, and the sales person confirmed, but I continued being charged until I noticed. Additionally, our control panel failed twice, yet HomePro didn't prorate our monitoring fees. When I finally decided to switch services due to the faulty equipment, I only then discovered I was locked into a five-year term and it's $1400 to cancel. Tech changes so much within 5 years, a 5 year term would be a tough sell which is why they conceal it. Please do your research, stay vigilant when they are selling to you and just stay away from them altogether. read more

HomePro - Disconnected Door Lock - Security Systems Near Me - Carrollton, Texas

Just going to list my issues: 1) They use multiple systems that don't integrate well with each other. I have a door bell from Claire, cameras (another brand) which means 2 apps to monitor similar areas 2) they ran my hdmi directional cable incorrectly and had to cut out the wall and reinstall, they blamed the builder when the builder confirmed home pro installed them 3) for the love of god they can not seem to get my security password correct. Every time I call I have to update it, this is over a span of 5 months. Cops came to my home cause home pro stated I gave the wrong code, the code they have we have no clue where it came from 4)door bell stopped chiming on inside 5) thermostat (another App) not connected to HomePro app 6)cameras are pretty horrendous, not clear, constantly disconnected, their sensors definitely don't pick up movement 7)when they set up my panel codes, we gave the tech the code we wanted, it happened to be the silent alarm code, cops came by to say hi at 5am... SAVE YOURSELF some headaches, I will be going by back to ring cameras as soon as my warranty period is over read more

Poor Kedrick getting stuck with all these complaints. Had 3 people knock on our door trying to sell us, said no and the owner just called "coming by for your appointment tomorrow" No one ever scheduled an appoinment lol We use Ring for security (only $100 a year and great company) and go with other reputable companies for sound wiring. These reviews literally save people from scams. Sucks y'all had to experience it but it helped us. read more

Because of a plumbing problem I had to have some damaged wall replaced in a bedroom and in the garage. The crew arrived in a timely manner and after removing, drying and replacing the damaged wall it looks like new. The crew was efficient, it kept the work area clean and did flawless work. The price was fair too! read more

Thus is the worst thing that has happened to me! Initially l didn't want to sign up with this fake company. I did autopay and they take their money every month only to suspend my account for non payment. I called them to cancel only for them to tell me l have to pay twelve hundred dollars because I signed 5 years contract. The sales representative never discussed such with me. The customer service staff l spoke with was very very rude, she threatened to take me to collections. The quality of their service was negative with constant interruption of service. read more

This company is horrible. I paid for the equipment and was never happy with the cameras. I am 69 years old, live alone and rely on the security cameras. All that could be seen day or night was a dark outline in the shape of a person. They came out to replace the cameras but if didn't help, the service person agreed and said they had no better quality and i needed to just accept it wouldn't get better. I refused to pay and they would not accept contract cancellation due to non performance. choise someone else for uour security needs read more

We have just moved to our new home in July. We were pressured by home builder to use the Home Pro security. They sold us on that of course they were best in the area and the state of Texas. There sells pitch has been less than sub par so far. The system in home works, I think. The garage always shows there is an issue. Our doorbell is the second one they have installed and has been broken or not working more than in use and working. The cameras don't work and the extender they have is always malfunctioning. To get service to our home is incredibly inconvenient due to our work schedules. I'm paying for security that I do not have. We have had many security companies and have never had an issue or even had to have them come out after first installation. I would highly recommend another security company. Peace of mind is not had with home pro. read more

Poor quality security cameras, outdated applications and technology!!! I always have issues with their products and have to pay double the costs to have them come look at it!!! I have to pay for your poor quality products and pay for the company to service them!! How does the company have a 1.7 rating on Yelp and 4.6 on Google. This needs to be investigated read more

Horrendous service. They auto renew annually even if you pay monthly. I called 2 months in advance of the annual renewal and they're charging me $192 to cancel. They said I have to pay 2 months remaining on the contract and a 2 month cancellation penalty. Do NOT use this alarm company. read more

They communicate well, very nice, great service and will go out there way to try to help. Recommend giving them a shout for your home needs or questions read more

We've had Home Pro for two years, and it has been nothing but a headache. Their products constantly break, and if you dare to change your Wi-Fi password, good luck--nothing will work. When something inevitably goes wrong (which happens often), they charge $100 just to come out and fix their own faulty equipment. After dealing with issue after issue, we finally decided to cancel. When we called, we were told, "Just cancel sometime in March, and you'll be fine." That was a blatant lie. Because we missed some hidden deadline, they hit us with a $400+ cancellation fee. This company is a complete scam. Their service is unreliable, their fees are outrageous, and their customer service is dishonest. Save yourself the frustration and go with a more reputable company. I wouldn't recommend Home Pro to my worst enemy. read more

If I could give zero stars, I would. Once you sign the contract, don't expect any quality customer service. We switched our internet over and the cameras went offline and need to be reconnected to the new internet (to be expected). However, we are having issues connecting them. We called several times to get the instructions emailed over and we finally got the instructions after being spoken to in a very condescending way. After following the instructions and them still not connecting we called back. Only to be placed on hold for over half a hour just to be told that tech support will no longer be taking our phone calls because we already called three times( to retrieve the instructions pdf). Now we have to pay $102 for a technician to come out because they won't answer our call to walk us through the set up. But they won't take out calls to get scheduled. read more

Stay away from HomePro!!! I do NOT recommend. I am giving them 1 star (may be less) due to a very bad experience with them. Specially the sales department is there for a day robbery. I recently had ordered a full media installation with all their equipments (about 7 grand of service) and it was installed last month. They supposedly programmed living room TV the same day but I was suggested they can come anytime to complete this and can come later with no charge since it's covered. However, when I called them to schedule and they are asking additional fee for them to come over... I tried reaching out to the sales person who quoted me and he isn't helping but claimed that "I didn't understand what they said" instead. This is super annoying after spending 7 thousand dollars with them. - They don't give you service what they advertised. - They blamed you instead of completing their remaining job - They already overcharged you and looking for opportunities to charge again an again read more

BUYERS!! PLEASE READ THE FINE LINES BEFORE GETTING STUCK WITH A LONG-TERM CONTRACT OF 36 MONTHS OR 72 MONTHS!!! 1/25/23 My wife and I recently bought a home last month and Home Pro was an Alarm System Company with our builder. I signed up due to the fact that they did all of the wiring for our house (one-year warranty). They say you can cancel anytime, but omit the fact that you're still obligated to pay the rest of your contract. My wife was not home so I decided to talk it over with her. My wife did not like the long-term contract of $48 for 36 months. I called in to cancel our appointment before getting locked in for years (you have to cancel within 3 business days of signing up). The customer service rep lady was very rude and tried to make excuses to keep me locked in. She also told me I had 3 days to either mail/drop off the cancellation form in person. She couldn't simply just cancel over the phone, which is ridiculous. 1/26/23 Fast forward to today, I took the time to stop by the office to drop off the cancellation form. The receptionist looked at me like I was crazy when I told her I wanted to cancel. She finally got up and made a copy of the form and returned the original form to me. I also asked her for a confirmation form in writing to confirm our cancellation in case they try to screw me over. She replies we don't have one, which makes no sense. They can provide documentation to confirm my deposit but can't provide any sort of documentation for cancellation? I called my bank and disputed the charges. WORST CUSTOMER SERVICE BY FAR... PLEASE DO YOUR DUE DILIGENCE AND RESEARCH THIS COMPANY BEFORE HANDING OUT YOUR HARD-EARNED MONEY! read more

HomePro - Cancellation form. - Security Systems Near Me - Carrollton, Texas

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Customer service is terrible. I have been with them since 2018. Called up to cancel my contract because I was never called when the system was tampered with. They told me that it was my job to call them every 30 days to check the system to make sure it's working. Really? Anyway I had to give them 90 written notice to cancel. Ok did that. On the 4 th month after giving them notice they still debited my account with a payment. Called and was on hold for 20+ minutes and then was told it could take 5-10 business days to see the refund. That was July 2. Still waiting. Terrible company read more

Ciera came by my home today and was extremely professional. She did a great job of explaining the service and was honest with me when I asked about different plans and their contractural obligations. My home is a new build and it is already wired with another service, which is free with the HOA dues. Naturally, I will have to go with them, but I appreciated Ciera and she made it hard to make the decision! read more

I purchased a model home with a HomePro security system. When I ask a technician from another company to configure the system for me, he said he didn't have HomePro's Installer code or Dealer code. He could do nothing until the codes were reset. I contacted HP and asked for the codes and they refused. I asked if they could give them to my alarm tech and they refused. I asked if one of their techs could come to my home and reset them. From that point on they ghosted me. DO NOT DO BUSINESS WITH THESE CLOWNS. read more

Please do not upgrade with Home Pro. The customer service is horrendous, the quality is second tier, and you have hours long hold. Wait out the contract, buy out to contract, go to ATD. ADT will protect you better, better customer service, more competent team. I really can't believe how this company is still in business. RUN AWAY!!!! read more

You have a problem with the driving of one of your techs. 5:30 pm 1/7/25. Your marked truck pulled out on FM730 directly in front of our truck doing 65 in a 70mph zone requiring my driver to lock up all 4 wheel He proceeded to brake check our driver 2 or 3 times and varied his speed from 55 to 49 mph. Seemed to have trouble maintaining a lane. Your driver finally turned off at Ric Williams. I home he doesn't kill anyone on I-20. Get him into AA or a good anger Management program before he does something that costs you your business . read more

Customer service is terrible. The actual products do work well. But good luck getting help with anything when you actually need it. They will also try to get every penny they can out of you when you cancel services - including charging you an entire month of services for 2 days of the final month. read more

Most of these reviews have to be fake. I can't believe how deceptive and unprofessional this company is. Good luck getting a hold of anyone if there is ever an issue and there will be issues! The only good thing this company does is hire and train good sales people. They are all so nice and trustworthy but they get you into contracts that you don't. They assure you that everything will always be resolved and taken care of, totally false. Don't be like me and trust the sales guy. NEVER sign a contract, especially with these people. read more

Worst damn company ever to be in business. We signed a 5-year contract, went through storms, COVID, death in the family, etc., just life. Never looked at the contract again. It was time for us to cancel our contract after our 5 years was up so we called with just over a 30 days cushion and we told that we had to give them 60 days and if not we had to be stuck with this bullshit of a company for an additional 12 months. I am 70 and I have never worked with a company that tack on a 1 yr penalty for this crap. An extra 30 days or 60 days not 12 month. This company is a money hungry scam."STAY AWAY - STAY AWAY' read more

Under no circumstance should you purchase this service. I purchased this service and signed a three year contract in May 2022. I was dissatisfied with the service and quit using it after one month and continued to pay $52 a month for three years. You have to submit a disconnect notice 60 days in advance. I submitted the disconnect notice in September 2024 and have emailed asking for confirmation of receipt four times without reply. I've spoken to customer service who said they could confirm my disconnect but that the company won't send any confirmation. I just received a bill for the service after the end of my contract. I can't believe anyone wants this service from home pro. You are a damn fool if you purchase service from this company. read more

Two cameras "NVR" installed don't have feed and constantly lose connection. Am I surprised? Of course not. I called to see if there was anything they could do and they said no one from that team works weekends and no one can help. Gee, hope you never need service on the weekends for anything. I only want my cameras working M-F of course. Be sure to never give this company a dime of your money!!! read more

Since Yelp will not allow me to respond to the owner's response, here it goes: 10/23/2024 from me: Customer for over 10 years. Always a huge fan of HomePro after they acquired our previous alarm company, Sound Perfection of Frisco, TX. No more. All over signs and stickers. I can't divulge the details - too confidential. Needless to say, I will be sharing this on other sites as well as countless neighbors and family members who I referred to HP. Buyer beware. Oct 26, 2024 from JC G, Business Owner: Steve, your review is important to us, and we apologize for the issues you've encountered. To resolve this matter, kindly contact Kedrick at (972) 245-5777, extension 259. 10/27/2024 Today: No, my review is not important to you. I spoke to your reps on 3 occasions - 09/26/2024 at 8:17am, 10/14/2024 at 8:15am (Cam) and 10/23/2024 at 2:47pm (Joe and then Kedrick). Look at your file notes and listen to the recorded calls "for customer service purposes". I cannot divulge too much information here due to privacy concerns. Listen to the calls - and learn. read more

Sales - very good experience Support - be prepared to be disappointed Jonathon was great to work with for initial purchase. He is very knowledgable and willing to help. However, when I had to work with the other departments my experience was quite different. They were not very helpful at all. My house builder said they would come out and finish the network and automation setup. When I called to schedule an appointment they would not come out. I kept getting the run around and finally was told we do not offer support for the products they install. So bottom line is the sales people are very good. After sales support is poor to nonexistentent. read more