It was easy to move in and easy to move out. The storage space was clean and the access was…read moreexcellent. I used this facility for a number of years for storage of items I could not keep at home all season long. It worked well.

Helpful and best rate in my area. Sam was very nice and helpful and the app is easy to use.read more

This feedback is specific to the facility at 2211 Barrett Station Road…read more First, I want to say what sets this property apart is Kami, the property manager. Kami was not only friendly and welcoming, she went above and beyond to ensure we we had everything we needed, responded to calls and requests immediately, and always made us feel like her most important customers. We have had a lot of experience with various storage companies in both MO and FL. This was one of the best experiences I can recall. The property was spotless, safe, and secure. The coded entry gate was always functional and the roller door to our 10x30 unit operated smoothly. The interior of the unit was clean and dry, without any evidence of bugs or vermin. Whenever we were there Kami always dropped by to see if we needed anything and ensure there were no problems. I have never experienced that at any other storage place. She was protective of us and our property and even checked some of our furniture with us to refute one of our movers. I appreciate that she showed genuine interest and concern. As long as Kami is at this location I will use it for my future storage needs and definitely refer anyone I know in the area looking for a self storage facility.

This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

Update 1-9-26: The sales manager reached out to me directly after reading my online review. He…read morelistened to my concerns, asked how he could make it right, and agreed to make a price adjustment. As noted in my original review, the work was done well, and I am now satisfied with both the repairs and the resolution. ******** I wish this were a more positive review, but I would not recommend Kirkwood Fence. Our salesperson estimated that our fence repair would take 4-8 hours. He explained that the company subcontracts repair work and books labor in half-day or full-day blocks, at $750 or $1,500 respectively. Based on his estimate of the scope of work, I agreed to a full day of labor. The written estimate sent later that day initially overstated the cost by about $600, which was later corrected and approved. On the day of the repair, the crew arrived on time but had been given incomplete information and brought only half of the required materials. They were able to return to the shop, pick up the remaining parts, and complete the repair by lunchtime. Once work began, the repair itself took just over two hours. Despite this, I was charged for a full day of labor. I tried to discuss my concern with the owner, but was referred back to the salesperson, who indicated that no adjustment was possible. The repair work itself was well done and the installation team was great, but my experience with the company left me feeling I'd been suckered.

when conner came out to measure for my fence install, I wanted a new fence across my easement and…read moredouble gates across my driveway, I told him i wanted 2 driveway plated post, they came to install the easement fence went in no problem but when it came to the driveway gates they had one plated post and one in ground post, the problem is the grass on that side of the driveway is my neighbors, so conner came out first he blamed his crew for the mistake and I said your the one that measured not your crew then he said i wish I would of talked to me, then I said you did what a joke, so all of that he said was just excuses, and then the manager called me and said your job will take PRESIDENT meaning my job is priority so it will be done next week, WRONG it took a whole month that is unacceptable, every time I called all I got was excuses. So I will never use Kirkwood Fence AGAIN from what the installers tell me there's no communication between the installers and who ever runs the jobs, the second installers were back at the shop more than they were at my house cause they brought one in ground post and not a plated post then they drove back picked up 1 post when they got back to my house the company called them and they had to drive back to the shop to pick up the second post thats terrible i feel bad for the installers, I think conner needs to communicate more with the customers and they should of gave me some sort of discount for all the BS they put me though.

Swift was in and out... Kevin and Jason came in, saw the task and tackled it like a pro! The…read morecommunication through the process was open and appreciated! I completed some demo work in my basement and they left it way cleaner than I expected. I'm glad I was able to have them come through v getting a dump and doing it myself. Worth the cost and peace of mind!! Thank you

They provide fast, flexible, and friendly service. Would definitely use them again and recommend…read morethem to my friends