Great customer service! I've dealt with HomeStreet in person and on the phone on a number of occasions. They are very thorough, very cordial, and attentive. Shall we say this is rare in banking today? I'll answer my own question. Yes. It's very easy to do business with this bank. Always efficient, calm, kind. read more

I would give this place negative stars if I could as well. When this place was Kaiser Federal Bank it was okay, but then it just got awful. It was taken over by Homestreet and it's been a disaster. Opened a savings there back in March ...still no debit card and it's two months later. I've requested it three times. And that's only the first mess up. The list goes on. Definitely going to move my accounts out of this institution. Don't bank here unless you want frustration and want to deal with people that could care less of you're their customer. read more

Decided to open an acount today recommended by friends and coworkers. Since this is just a small bank I think they will focus on you not like other big banks that don't care about you. Nicole welcomed and greeted me as soon as I stepped inside the bank. She answered all my questions and concerns. The good thing I like from her is not rushing me on opening an account, she gave me options on what I really need. She made it easy for me to understand what I want. I highly recommend her if you need help. Keep up the good work nicole and thank you Homestreet bank. read more

I have to say that I heard about Simplicity Bank. That the merger was terrible. However, David had told me that things had changed for the better and wanted me to give the bank a try. With that personal service I have received since from David, it sure beats Wells Fargo hands down. read more

I was introduced by one of my friend about this bank and recommend Kris "Kie" Bacani and off I went to Home Street Bank in Pasadena and met with the man. He is very welcoming and accommodating and very professional, he explained all the benefits of banking with homestreet for checking, credit, loans and other stuff, I like the professionalism and knowledge on his products. I rate 5 stars and I commend him for great attitude and great customer service. I ended up opening a checking and savings acct. will recommend to my friends and families. read more

It's the worst bank I've ever had to deal with -- no exaggeration. When Homestreet took over from Simplicity, they lowered my daily ATM withdrawal limit from $1,000 to $500 without explanation or warning -- a delightful discovery when I was getting ready to go out of state and needed a cash withdrawal on a Sunday. I just tried to re-order checks (the link is extremely hard to find on the main Homestreet web page) only to discover that the check ordering page is useless for actually ordering checks. Speaking of their God-awful web page, it takes about three clicks to find essential branch info such as "hours of operation." Oh, and when I was in Oregon, the one branch near me was only for mortgage lending. Homestreet's latest stroke of genius is that as of March 1, 2016, customers have to wait an extra business day to access funds after a deposit -- even if it is an electronic DIRECT deposit. Way to be useless, you stupid bank. I'm moving my money elsewhere. Enough already. read more

HomeStreet Bank Pasadena Branch - Homestreet's latest stroke of genius -- imposing an extra business day to access funds even with direct deposit. Relationship over. - Banks & Credit Unions Near Me - Pasadena, California

Never thought I'd leave review for a bank until my great experience last Thursday! (Banks usually give me a negative I hate my work vibe but not here!) Came in with a lot of questions about opening an account with them and Benny was super accommodating and patient to provide answers! Love that there's no annoying monthly fees or a minimum balance requirement, I'll be back! Thanks Benny! read more

I wish I could give this bank and it's employees NEGATIVE stars. This is the WORST bank I have ever done business with. This bank bought Simplicity Bank, so unfortunately my account was moved here. Ever since they've taken over my account, I have not had 1 good experience. From not being notified of the change, to not being able to find my account at the branch, to LONG hold times of 30 minutes or longer, being transferred 5 times ONLY to find out that the customer service reps have NO IDEA what you are talking about. I've been promised by several employees to get a call back and no one ever returns phone calls. 1 employee assured me she would send me an email on my issue never received it. THIS IS THE WORST BANK EVER!!! I made a payment on a loan and the payment does not reflect in my account. When I called to find out what was happening, I had to talk to 5 different people who all sounded clueless on the phone. They don't know what they are talking about, put me on hold for a total of 2 hours throughout the morning and STILL could not figure out where my payment went!!! How's that for a bank??! If they are trying to make Simplicity customers happy they are failing miserably. As soon as my issue is resolved, I am taking my money, closing my account and NEVER doing business with this bank again. I have informed all my co-workers what terrible service and incompetence this bank has. I will also be telling all my friends and family. My advice to anyone interested in this bank or current customers of this bank is take your money and RUN!!! There are so many other banks out there that value your business and know what they're doing.. GO THERE instead! read more

I've been with the bank since they emerged from Kaiser Federal Credit Union . I went in to get help resolving a problem with my Southern California Edison payment being processed on a monthly basis. Manager Vreg was kind and VERY helpful. He spent over an hour with me and on the phone with SCE getting things straightened out. I was so grateful as this mix-up has caused me problems for the last several months. Exceptional customer service! read more

This new bank was closed on Saturday April 11th, the week of April 15- tax day. Really ! When we need to handle business, and the only time I can get to one of your banks is on a Saturday. No more. Im moving my money. You guys are soooo inconvenent and inconsiderate !!!! read more

I just have to say that Kris Bacani does an EXCEPTIONAL job taking care of us! My boyfriend and I couldn't be more happier with your service! THANK YOU so much for all that you do! read more

swung by to talk to one of the mortgage lenders, one amy lee, who is terrific. the receptionist was also very kind and offered me a variety of keurig coffee choices. no nonsense rates and up front about all of the associated costs of a loan. read more

I would like to give a shout out to Kris for helping me open an account and helping me set up my direct deposit. Great Customer Service and I highly recommend this to anyone looking for a new bank. read more

I was looking for a new place to bank since my bank is charging fees left and right. I found HomeStreet Bank online and I called the Pasadena Branch and spoke with Kris. He answered all my questions and he encouraged me to start a relationship with them. I ended up getting a checking account for myself and a savings account for my daughter. I also referred my husband to open a checking account since they are giving $50.00 for each referral. The thing that I love with HomeStreet Bank is that their employees are really helpful and very professional. Kris went the extra mile to set up my online and mobile banking. He even help me with switching my direct deposit for convenience and sign me up for a $200 bonus for setting up direct deposit. Overall, I am really impressed with their service. Give them a try! It is worth the switch! read more

I came to the Pasadena Branch to open a checking account since my wife banks here. I ask for Kris since he helped my wife set the account up. I am really impressed with his professionalism and his knowledge in banking. He is very detailed with his presentation and you can feel that he really strives to give a great service. Their staff is awesome as well. They even offered me coffee and some snacks. After 2 months of using their services I can say that everything is working out great for me. In addition to having a free checking account, I love the fact that I can go to any ATM to take out cash and they refund me the fees at the end of the month. Their online banking is easy to use including their mobile banking. I highly recommend that they give this bank a try. read more

I am glad to have found a new bank that focuses on my needs. Kris Bacani helped me identify the right checking account for me and he assisted me in setting up my online banking, mobile banking and my direct deposit. Now I can go to any ATMs without worrying about the service fee they charge. I have peace of mind that this bank will not nickel and dime me for every single thing. I highly recommend Kris to anyone looking to switch banks. read more

I belonged to the Kaiser Credit Union from 1992, then it morphed into Kaiser Federal Bank, then changed its name to Simplicity Bank, now Homestreet Bank has bought it out. I am so irritated. When it was Kaiser, everyone knew your name from the moment you walked through the door, smiled and greeted you personally. Linda Hunter was the Branch Manager and when she moved to corporate, the branch took a massive turn for the worst. Yet, they still remembered details about your family, your life and your concerns. Now, you're lucky if anyone even raises their head if you walk through the door, let alone greet you and forget knowing your name. When I voiced my disappointment in their changes and customer service (if you can call it that!) the response from a bank official was, "I've never seen you come in before." No smile. No response to my confirmation that I come in every two weeks to make a deposit. Then, I called to see about a personal loan to get my car repaired. I was told they were busy and it would be later in the day. Never happened. Meanwhile I called my insurance company and was approved for a low interest loan within less than 15 minutes. I never bothered calling Homestreet back. Now, I've been trying all weekend to pay bills on my online bill pay and the site never loads, then I get the message that my session has timed out. Really? At first, I thought it was my internet connection, but discovered that I got a very fast connection when I was Googling and going to their Home Page... So, my conclusion is that I will be researching other banks and move my accounts elsewhere. This is an awful bank! read more

Ive been with this bank for quiet some time now they used to be Kaiser Federal (credit union) then changed to Simplicity bank and now HomeStreet and I must say they are now by far the worst bank! They charge you for just about everything and anything their fees are ridiculous and after been with them for over 7yrs I will be closing my account. read more

HomeStreet bank is a small bank which means you're pretty much always first in line. Every time I come to this branch Monica greets me by my first name and she usually already knows what I'm there for. Would recommend this bank over any large bank based on customer service alone and they have snacks. read more

First time visiting this branch and my first experience with the bank. I had a few various questions and thanks to Priscilla I received answers to all of them. She was very helpful and pleasant to deal with. She left a great impression, I can't say the same about other banks I deal with. read more

I LOVE this bank!! But I don't want to tell you that because one of the reasons I love it is that it's pretty quiet when I go in so there is not much waiting at all. It's very personable and friendly, they all say "Hi" when I walk in, most of them know me by name.! I like: Priscilla, Oscar, Benny...they're all helpful. I get my questions answered, few problems, when there is, they fix it right away with apologies!! I don't do large banks, haven't for years, can't stand them!! read more

I love how HomeStreet bank is not like the big banks which are just all about the business. HomeStreet offers better accounts (free), better services (like waiving ATM fees), better rates (savings); and even rewards you for being a good customer (through promotions). This bank is smaller which allows its employees to be more helpful and personal. Kris is such a wonderful manager, he not only greets the customers but really gets to know us, helps us with our banking needs, and tries to resolve any issues we may have. read more

Kris Bacani provided excellent customer service by wonderfully blending being personal and professional. He really listened to my needs and helped me select the right checking and saving accounts. read more

This bank took over for Simplicity Bank. So far I am so unimpressed. Like the other user said they shut down the whole bank over a weekend with no access to your acounts. Now their mobile apps don't work. So far this is a huge disappointment. They better get it together quick read more

The worst banking experiences I've had the misfortune of experiencing with any bank. No staff available over the weekend to report stolen or missing bank cards. Multiple obstacles in accessing accounts. Horrible bank. Recommend to anyone--stick with the larger more well known banks. read more

I was very skeptical of having another bank takeover, but Monica, Oscar and Priscilla always greet me by name and with the warmest smiles!

Horrible! This was simplicity bank. Over the weekend , they have changed it to Homestreet bank. This transition has caused us so much frustration! We're locked out and have no access to our account!! It's been 5 days and still nothing. I'm changing banks as soon as I get access to my account. I've been on the phone waiting for them to answer my call, I've been waiting for 22 minutes now! So frustrating! read more

The staff at this place were great friendly and happy to be at work. They greet you as soon as you walk in and ask you what you need and offer you coffee or water while you wait with apples sitting on the table. There's no place like homestreet bank that's their slogan and they are living it. read more

If this establishment gains prominence of a Chase or Wells Fargo let one of those reasons be because of their customer service! I've been going to this particular branch for a while now and seen this bank go through changes but one thing that seems to remain is how welcoming they are. Priscilla, Monica, and Oscar are tellers and for that I am grateful. They go above, in terms of effective customer service, to ensure that my needs are met if not exceeded. They represent the bank and that translate to me feeling more secure of any plans I have for the future. read more

Manager Moe Cook was my original go to person when I had a issue with a check that hadn't cleared after about a month and the supermarket that I had written the check to would not accept any checks that I attempted to write for groceries. She was able to get to the bottom of the issue and resolved it so I could once again present checks to the supermarket. When I found out that the supermarket added a $5.00 charge for the check not clearing originally (it wasn't even my fault that it didn't clear the first time. Somewhere along the route from the store to their account, the check was torn and the routing # and account # was unreadable), Moe put $5.00 into my account. I thought that was a great gesture; not that $5.00 would make or break me, it was the principal of the matter and the fact that she went the extra mile to right a wrong. Since that time, I have found all of the Homestreet Bank Pasadena Branch's personnel to exceptionally helpful and I plan on being a customer for a long, long time. read more