I had taken my car here for years before it changed hands. Under the new ownership, I was quoted…read more$1000 for a repair that was framed as a safety issue. After getting a second opinion from a trusted mechanic, I found out that I had been overquoted about $350, and that the repair was not necessary. Do not recommend.

I'm sorry, but I have to do this review. This facility is under new ownership , prior to this I did…read morenot have any issues for the many years that I've been going there. I brought my car in because it was making a noise while driving. They had it in their possession for three full days and drove it enough to use up a half a tank of gas. I brought it in full and when I got it back, it was half empty. They said they couldn't find out what the problem was. I ended up taking it to the dealer, and the dealer said that the brakes were metal on metal at this point. I contacted parents and they admitted to me they didn't check the back brakes. I ended up having to get my rotors replaced as well. I don't know if the fact that they drove my car with bad brakes extensively damaged the rotors. my car only has 65,000 miles on it. I just don't think there was any excuse for them not figuring out it was the brakes within one day. Definitely shouldn't take three days and many many miles of driving it to try to "listen for the noise" themselves even though I played audios of what it sounded like for them..

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

I had a terrible metal on metal sound when leaving the Midway post office. Entered the freeway at…read moreLexington and it only got worse, so I stopped on the freeway (which is frightening in and of itself) but could not see a flat or anything wrong. Exited at Dale and wondered where on University might have an auto place and this was the first one. When I turned into a parking space there it stopped - so likely a pebble that dropped out. I was very concerned there may be more permanent damage or that it could start up again so I went in to have it put on the lift and checked. Total fee, $28.50, total time, under 20 minutes. He checked all four tires anyway. I also mentioned that I forgot to put my new plates on (when he was looking for the plate number) and he also did that without asking. I left feeling safe so this was worth the peace of mind.

Scheduled an oil change for 10 am and it took them two hours to begin the service. By then I had…read moreasked to be taken home to wait because they quoted me over an hour when I checked in. Then 2 pm rolls around and I hadn't gotten a call, so I called and they said it was done. Absolutely bananas insane that a routine oil change made by appointment would take 4 hours.

This specific Firestone as of today is amazing. The manager Patrick was amazing as well as the…read moretechnician. The technician came up to me and told me about a problem that I should fix soon, the struts, (without trying to sell to me) and they did the rest of the work same day serpentine belt, oil change, new tires, free alignment, everything I asked for and they gave me the best experience I've had at any place, this is my new go to, I also came in as a walk in same day and they still got it done in a few hours.

I visited Firestone on Robert Street in St. Paul to have my tires balanced. The experience left me…read morewith mixed impressions. When I brought the car in, I was told the lifetime balance and rotation warranty no longer applied--even though it's for the original purchaser, the tires are still on the same wheels and vehicle, and the agreement clearly states it's a lifetime service. When I questioned this, the agent said there it was five years, then that there wouldn't be a charge and that he'd take care of it. I appreciated that, but it left me confused as to why the warranty terms were dismissed in the first place. While the service was being performed, the technician began a multi-point inspection even though I had specifically requested only a tire balancing and no rotation. I stopped them, but they had already marked the air filter as dirty--which is surprising, since it was recently replaced and the vehicle has not been driven much since then. Most concerning, though, was that they inflated the tires to 45 PSI--well above the manufacturer's recommended 30 PSI stated clearly on the vehicle label. That's not just excessive, it's potentially dangerous. I had to let the air out myself afterward to correct the issue. I called the shop after my visit to let them know the tire pressure was 15 PSI over the recommended level. They mentioned the issue could be related to the automatic tire inflation system (?) and assured me they would check to make sure it's working properly. I appreciate that they took the concern seriously. The balance service was ultimately done at no charge, but the inconsistencies in communication and the overinflation issue give me pause about returning in the future.

Yesterday, I took my car in for an oil change. I thought everything was fine--as it usually is--but…read morethis morning I noticed a puddle of oil underneath the car. I quickly went back to the shop, and they told me the oil leak had nothing to do with the work they had performed and claimed the problem was with my engine. However, the same thing happened again later on, so I decided to check the oil level myself; it turned out they had put in far too much oil--practically double the amount my car requires.

They left my coolant cap off and I didn't know until my next oil change. I would not recommend this…read morespecific jiffy lube location.

I had asked the place to work on my electron parking brake. Before taking the time to listen and…read morefully understand the issue, the guy told me it will be $2,600 for just parts alone. While collecting information on the car, he told me to stop talking so he can write it up twice. I took the car to another shop in the same neighborhood and it cost me $600 out the door. Very dishonest and not customer service friendly.

Easy to make an appointment. I needed tire rotation and wheel alignment. Prices before doing the…read morework were clearly explained. Well done job!

Out from Utah when my power steering pump went out. Mark got me in, next day, to have his amazing…read moreTech Bill complete the job. Honestly I couldn't be happier with their professionalism and service. HIGE fan of Steve's Tire & Auto.

I started coming here a few years back and have been really happy. The techs are nice and explain…read moreeverything that needs to be done and why and the value/cost of the work being done is exceptionally reasonable.

They had good appointment availability and were friendly! My car issue ended up being something…read moreeasy/nothing major actually needed, and they didn't charge me + were done in like five minutes (I am not knowledgeable about cars so honestly they could have easily ripped me off had they wanted to). Also this was after my car had been waiting for someone to be able to take a look at it at a Firestone for two whole days before I gave up and brought it here.. All this to say I would recommend them and will be back for my future routine car care.

It's easy to schedule an appointment through their website - I was contacted by their manager, Tom,…read morewithin an hour and put on the schedule right away. I came in knowing what I needed and wanted (basic oil change and transmission fluid flush), so that made things easy. Being a younger person, I often feel talked down to at auto care places, but here, the service was very friendly and respectful. Prices were reasonable for the quality of service. I didn't feel pressure to "upgrade" or accept any additional services like some places heavily push. Other reviews seem to be outdated - give this place a shot. Definitely going to make this place my one-stop-shop for all things auto-related! My car is running noticeably smooth!