Learned my lesson, brought my car here because I blew a piston, back in August 2022, and was waiting for carshield to ok the fix, they denied my claim, after I paid to get my engine dismantled. Came and got the car. Was setting in there lot almost 8 months, come and picked the car up, with all the old engine parts in back of the car, came home to find out alot of my parts came up missing while it was there... My resonater pipe was missing, my Samsung ear buds pro come up missing, and a lot of important bolts for my new engine to be installed was missing... This is by far the worst experience I had with this company... I originally purchased car from them... And I am very disappointed that my parts came up stolen while it was setting at Thier dealer.... Charles hodo... I will never advise anyone go here. I had pay several hundred more dollars to just get my new engine installed because parts came up stolen from my 2014 Subaru Impreza. read more

Moved away from the Subaru dealer where I bought my car, and had to find a new dealer for service. Hometown fit the bill. Very friendly and professional. read more

Back in Oct 2013 My wife ordered a Forester from Hometown. It was one of the best car buying experiences that we've ever had. The car came in in mid January of '14. The sales department was great, they met my price within $200 and gave us a fair price for our trade in. Fast forward to January 2022. We had such a good experience the first time with Hometown, we wanted to buy a new Forester Touring from them. What a mistake. We walked in with my wife's paperwork from her build on Subaru.com and figured that would be a good starting point. We sat down with a salesmen and he started plugging the build into his computer and the numbers didn't add up. His numbers were thousands more than what Subaru.com was. His starting price was more than my wife's entire build price. When my wife questioned why, he gave us the market value...vehicles allotted to them...Inventory...Blah Blah Blah BS. I stood up and told him that if he wants to sell me a car call me when he can sell it to me for what Subaru.com says I should pay for the car and walked out. He never called. We went to another dealership an hour from our home and ordered one for exactually my wife's build price. It's a shame that dealerships are taking advantage of people, putting profit over people. What's even more shameful is that people are paying the inflated prices instead of finding a dealership that isn't looking to take advantage of people. This is no way a reflection of Hometown's service department, they have always been great. I'll take pleasure in taking my wife's new forester there for service knowing that I didn't buy the car from them. read more

If I could give a 0 star review I would. Purchased a 2014 Subaru Crosstrek from Hometown Subaru on February 12th, 2022. I drove over two hours to purchase the car and it didn't even make it back to my house before it broke down. My husband had to work on it on the side of the interstate just for us to get home. I left 3 messages with the sales team and service department about it with no response from Hometown Subaru. We finally ended up speaking with the warranty specialist at Hometown Kia who helped us get the part to get the car running. It took over a week to come in, so the vehicle I purchased was undrivable for multiple days. Then, after about a week of driving the vehicle we discovered that the horn did not work despite having a current inspection sticker. We contacted Hometown Subaru and left multiple messages over several days with no response. After almost a week, we got back in touch with the warranty specialist from Hometown Kia who informed us that despite the current inspection, they were not responsible for fixing the safety feature nor was it covered by the warranty I got with the vehicle. The car is now parked in my driveway yet again undrivable as I cannot get a valid Virginia inspection to register the vehicle in my state until I have the clock spring replaced which is over $600. Save yourself the money and the headache of buying from this dealership. The customer service is atrocious and we've reported them to the West Virginia state police for putting a faulty inspection sticker on the vehicle. read more

Last Friday I said cheerio and avita zein, respectively, to my Range Rover and Audi A4. Both vehicles were dear to me, but with a job change that comes with a lengthy commute on the horizon a fuel efficient all wheel drive was enticing. In a fit of unbridled pragmatism, I stopped by the Subaru dealership. Traci Jo patiently showed me every model that might work. I liked the Impreza hatch- my wife didn't. I liked the Crosstrek- the wife was still unimpressed. Outback? Neither of us loved the looks. My wife spotted a 2015 Legacy in Tungsten Metallic and was stopped in her tracks. We drove it and were sold. It's a ton of car for the money- lots of whiz bang features, glowing review from Consumer Reports, and 36 mpg! I liked it more than I expected to having come from a string of luxury brands. Traci Jo took great care of me. Hometown allowed trade in values that I was happy with and the financing was right too. I had a 1995 Subaru Impreza during undergraduate school that I treated rather poorly. Despite maltreatment on my part, the Impreza never reciprocated the abuse and provided lots of trouble free miles. I hope my new one proves as trustworthy. I love the idea of keeping my business local and my money having a positive impact on Beckley. In all, the buying process was pleasurable and I'd recommend the staff at Hometown to friends and family. read more

Hometown Subaru - The new subee. - Auto Repair Near Me

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My wife and I purchased a 2018 Subaru Crosstrek from Hometown Subaru in Mt. Hope, WV. We are both retired and feel as though this was the best car-buying experience either one of us has been a part of. Everyone was extremely helpful and friendly. We highly recommend this dealership. Standouts were Matt, Richard and Rick! AND, we absolutely love our new Crosstrek. Bob and Eva F. read more

THIS IS THE MOST DISHONEST SERVICE DEPARTMENT I'VE EVER EXPERIENCED. FYI: I've never purchased a car from them so I have no opinion from a sales point of view. However I have taken my Subaru is two separate times for service work... BIG MISTAKE. The first time I brought my car in was because it was overheating. After keeping the car for a week (they did supply me with a loaner which was nice), they called me up and told me, "We fixed the overheating. She's running great". They charged $650 for the repair. No less that 11 and a half hours later I found myself stranded on the side of the road with an overheated broke down car. The following Monday I went back to them to speak to the service manager who proceeded to tell me that they had test drove it for a half hour and it was fine. I may have believed him if the service invoice they gave me didn't give him away. When I asked him why the mileage in/mileage out was the same number on my invoice after allegedly "test driving for a half hour", he replied that they don't really pay attention to that kind of stuff. So did they test it out? Who knows... Moral of this story: They do shoddy work and keep inaccurate, if not false, records. I'm out $650 and a car for a while until I can earn enough money to have it repaired by competent mechanics a few months later. Fast Forward 4 years... I need a state inspection sticker for the same car. It's nearly the end of the month and due to my work schedule, I have trouble getting the car to a inspection station before most places close for the day. I finally find a place that does inspections in the evenings and to my dismay it was Hometown Subaru. I figured that after 4 years of bitterly hating this company and spreading the bad word of Hometown Subaru to all my friends and neighbors, I would be an adult and give them a chance to redeem themselves. I mean, it's an inspection sticker for god sake, how can they screw this up? Right? WRONG. I sat in the waiting area for nearly 2 hours when they finally called me up to the counter and said that they found some stuff that would prevent them from giving me the inspection sticker. Here we go again, I thought. I asked what exactly this stuff was and they said that my tie rods were loose and needed replaced and one of the axle boots was torn. They said they could fix the axles and tie rods and give me the inspection sticker for $345 but it would probably take a few days to get the parts in and have it all done. (sigh) I said, "Thanks for having me wait 2 hours. Now give me my keys back so I can leave." I took the car to another local shop the next day for a second opinion. They said that my tie rods were tight and fine and they replaced the axle and gave me an inspection sticker for $185. They had the work completed before the end of the same day to my pleasant surprise. So there it is... Hometown Subaru screwed me out of $650 the first time and a few years later I gave them a second shot to redeem themselves with something simple and they just tried to bend me over again. Save your money and avoid this service shop like the plague. Get second opinions for any work that they say you need. This service department does dishonest, shoddy work for WAY too much money. read more

I visited hometown Subaru for one of their promotions and they were not prepared at all. They didn't introduce themselves, left me sitting there for 30min, then came and told me that they didn't even have the gift cards to give out for the promotion. If i wanted to wait there for an hour they would get me a $5 gift card. read more

Warning to buyers of used vehicles from this dealership. They do not provide a car fax report unless you ask for it. They have a history of selling vehicles with serious existing safety recalls. I am aware of one specific incident where the unresolved safety recall resulted in an accident where the vehicle was totaled after complete loss of steering due to the unresolved safety recall. They owners were not made aware of the recall whey they purchased the vehicle. Other areas dealerships, like Honda and Toyota automatically provide a car fax on all used vehicles they sell. Time for Hometown to stop selling potential death traps to unsuspecting customers! read more