This is my first time ever hearing of this store and not only did they do a great service and they…read moreheld me down with a shoe I truly wanted! 5-star review!!!! Customer service was amazing!!! Hopefully, I can do business with you all in the near future! Thank you so much!

Customer service is terrible they never answer the phone! It rings once and then that's itread more

Service and selection makes Macy's a hit. No only do they incredible merchandisebut the specials…read moreand markdowns are unbelievable

RACIST EXPERIENCE - Dior at Macy's Downtown Chicago…read more December 23, 2025 | around 6:00 PM This was one of the most racist and humiliating retail experiences I have ever had. On December 23, 2025 around 6 PM, I visited the Dior counter at Macy's downtown Chicago. I traveled from Virginia specifically to shop at this location and went alone to buy a Christmas gift for my sister. I politely asked for recommendations about Dior liquid foundation, highlighter, and gift sets. The older sales associate treated me with clear disrespect from the start. She avoided eye contact, made me wait about five minutes just to answer a simple question, and refused to clearly explain products or prices. Her attitude made it obvious that she did not want to help me. Because of this, I decided to leave and go to Chanel. What happened next crossed the line completely. The same sales associate followed me and said there was someone named Karina in the back corner who "speaks Asian language." This comment was openly racist. She never asked if I needed language assistance, never asked where I am from, and instead assumed I could not speak English based solely on my Asian appearance. I am a college student, and I speak English fluently. There is no such thing as "Asian language." Asia is a continent with many cultures and languages. Reducing all Asians to one language is ignorant, offensive, and racist. This was not a misunderstanding. This was racial profiling. I felt judged, insulted, and humiliated in a public space. No customer--especially in a so-called luxury brand like Dior--should ever be treated this way. The fact that someone with this mindset is working in customer service is unacceptable. Dior and Macy's should be ashamed to allow this behavior. This employee clearly lacks basic cultural awareness, professionalism, and respect. Immediate disciplinary action and mandatory diversity training are necessary. I will never return to this Dior counter, and I strongly warn others--especially people of color--to be cautious. Racism should never be tolerated, especially in 2025.

Well Its been a very long time since I been to this store. But today made me feel like I will be…read morecoming back again the staff was very nice and I was able to try on items with no problem. The cashier was even nice. She was enough nice to tell me how to save more money ( 5.00)just by sending a text.. how cool. Also it was a good feeling when you shopping and the store has so much to pick from.. I like it like it..

most horrible retail and corporate exerience ever. I picked…read moreout and paid for a shirt that was not placed in my bag-no big deal right-I called the store and the shirt that I paid for was supposed to be mailed overnight-6 weeks later still no shirt. i've been very clear and followed up with the stores management (not the other way around). Called corporate at the six week mark and they tell me the shirt has been placed in the mail this week (after six weeks and no one from the store has bothered to call me still)... Corporate customer service tells me if I have not received the package in the next few days that I should follow up yet again. The entire chain from the stores to the corporate headquarters need a revamp-I know a few unemployed people who would love to do an awesome job at customer service, follow through, follow up and communication. This is sad and could have been avoided after week three had gone by. If I tell a client that i'm going to follow up or do something and that doesnt happen within a reasonable peiod of time i would no longer have a job. I'll go to the competition and shop from now on-the only way I'd ever buy an Ashley Stewart item ever again was if I got it from a thrift store.

Love the service and the value!! Everyone is pleasant and know exactly where the products are at…read more Just need to get rid of Chicago taxes!

Rude and racist. The staff at this store are not friendly it seems that if you are white they…read morecouldn't care less about your business. Really tired of being treated this way at this store. Not the first time. BTW this attitude is mainly with the older woman that work here. That's all I can say.

Love this mall. It has the essential staple to shop with going into another neighborhood…read more I love Macy's, JCPenney, Bath & Body, especially for the holidays. But all of the stores offer something for everyone. If I shop the above-mentioned store somewhere else, they're no better.

The whole mall is dead.... The only popular stores are Victoria Secret, Macy's , Jc Penny, B&BW and…read morea few boutiques of your choice. Don't waste your time.