I am grateful for the compassionate and personalized care I received from my therapist, Rich, and…read morebelieve he exemplifies the very best of the physical therapy profession. Cami was very efficient and diligent in scheduling and always welcomed people with a bright smile and greeting. This was a top-notch experience.

I've been using their rehab services for years and years--seems like nearly 10. I work with…read moreKimberly Greene, who has helped me with back problems, post knee surgery, strained rotator cuff. She's great; because of her I'm able to workout every day and I'm 72.

Ken Missler and the Riva Ridge crew are WONDERFUL! They take meticulous care of…read more all the details needed so that I could rest knowing Mom was in good hands. Their caregivers are so loving! Ken is on top of the communication and Mom received a beautiful, warm welcome into the facility and a thoughtful well-planned exit. Thank you!!

We were extremely fortunate to find this facility to care for our mother, whose decline in balance…read moreand memory required her to be in assisted living. After a very extensive search of the available facilities in the Leander and North Austin area, with visits to many of them, it was clear to us that Riva Ridge was by far the best choice. Given its small size, at the time of our interest there were no available rooms, so we asked to be put on the waiting list. The wait was well worth it. After moving there, our mother in a short period of time became accustomed to her new surroundings and the homey environment of the place, which is in stark contrast to the crowded-hospital feel of many facilities. Ken Missler is a hands-on owner of the place, and he and his staff are caring and compassionate while maintaining their professionalism in the day-to-day care. The range of residents' issues and capabilities is wide, and the staff engage the residents in games and art, etc., to the extent of the residents' capabilities. Visitation is essentially unlimited, though it was limited for a time during the pandemic in accordance with statewide COVID restrictions. The availability of both assisted living and memory care, performed in adjacent buildings, along with the availability of hospice care, are useful combined features of the facility that are not commonly found elsewhere. My very favorably view of Riva Ridge has been corroborated by others. My wife, as part of her church's visitation outreach to home-bound seniors, has visited many assisted living places in Leander and Austin. None has come close to the homey and comfortable environment of Riva Ridge. Once, when I was visiting my mother at Riva Ridge, I met a former nurse who was looking for a facility for her disabled husband, after removing him from another assisted living place that was not adequately caring for him. Having experience in these matters, given her occupation, and having looked at several possibilities, she told me she was very impressed with Riva Ridge and wanted to place her husband there as soon as possible. Our mother was at Riva Ridge for two and a half years as her health declined, the last six months in hospice care before she passed away peacefully in her sleep. She was taken care of, looked after, engaged with friendly and caring people. I thank Ken and his staff for taking such good care of her, and I unreservedly recommend Riva Ridge to others who need to find a place for their loved ones that require compassionate, professional care.

Robin was super helpful in arranging tours, helping me to ask the right questions, and sort through…read morethe decision. She helped make a very difficult process very smooth so we could focus more on mom and less on the process. The place we chose has definitely been a great fit so far!

I've been struggling for months to find the right care option for my father, who has dementia,…read moreAlzheimer's, diabetes, and kidney disease. I felt completely lost and overwhelmed. I tried A Place for Mom, but the information was outdated, pricing wasn't accurate, and I was bombarded with calls from facilities that didn't match our needs. I was connected with Oasis through a social worker, and working with Aaron has been an entirely different experience. He immediately understood my situation, my budget, and the level of care my dad needs. He selected the most appropriate options and even took me on a tour himself. Since I don't drive, he kindly drove me to each facility. Aaron is local and very familiar with the area's memory care communities. He had the most up-to-date pricing, availability, and real feedback from residents and families. On the first day, we visited three facilities -- all of them excellent, within my tight budget, and truly appropriate for my dad. I didn't need to look any further. The entire service was completely free of charge, which was such a relief during an already overwhelming time. I am incredibly grateful for Oasis and for Aaron's guidance. Thanks to their help, I finally feel like my dad will be in good hands and I can start to get my life back.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

This place does not deserve an kind of rating. They will get dealt with for doing the clients the…read moreway they do. God watches everything and they will get what's coming to them for hurting and ignoring the patients up 5hete that need to be looked after. They not doing they job up there but riding the clock and sitting on they lazy asses Now that's very trashy for them to do that to innocent people that need care. And not neglected.

It's been about a year since Mom died, so this review is a bit dated, but I thought it was…read moreimportant. I just couldn't write it before now. Heartland wasn't a perfect match for Mom, but it was a great match. I checked Mom in based on prior reviews, so I had high expectations. There were some bumps along the way, but I was really impressed with how dedicated the people were to meeting Mom's needs, making her comfortable, and resolving any issues that came up. Mom spent about three months at Heartland paid for by Medicare as rehab and about three months self-pay in their nursing care. It's all the same care, it's just a matter of who is paying. She spent a week on their assisted living floor trying to live independently, but it just didn't work. What I was struck by, at all levels, was how approachable everyone was. From the aides to the administrator, everyone was there for Mom and for our family. I wish I could name each of their names (I have them all written down here somewhere), but I'd miss someone important and I don't want to do that. More than anything else, Mom wanted to get back to her apartment at her old assisted living center, but Heartland took much better care of her and she was just too ill to return to her old lifestyle. Ultimately, Mom died at Heartland. I could wish for a better ending to her story, but not a better ending to her life. She died comfortably, loved, and well taken care of. Thank you Heartland and each of you who worked with Mom. I would have no hesitation recommending Heartland. Visit for yourself. The building is a bit worn, but the staff are wonderful, organized, and they react quickly to the needs of their patients and residents.

My grandfather recently passed away due to Fourniers Gangrene derived from this medical…read moreestablishment. I am not a doctor but if your skin is being eaten and you can see a patients bones, wouldn't that be a good time to take medical action? Apparently not. Bed sores untreated for over a month led to emergency service to Baylor Scott Medical. Their findings- neglect/malnutrition/dehydration/septic shock/contusions/Gangrene was medical evaluation upon arrival at Baylor Scott Medical. 7 days and emergency surgery following admittance, he passed away. Do NOT TAKE ANYONE YOU LOVE HERE

Father had been there for over 6 months and when I visited it was hard to find staff to help with…read morehis position change and diaper change. But staff was very cordial to me upon entering facility always. Unfortunately, after my visit , my father developed a bed sore on the side he needed a position change. I was told that wound care was taking care of it in mid January only to find my father being rushed to the hospital on Feb 1st with malnutrition, dehydration, septic shock and upon evaluation at hospital was diagnosed with gangrene in 3 different places a few sores ready to burst and contusions in several places. Hence my father died from gangrene and the bacteria had traveled throughout his bloodstream and taken over all organs leaving my father in pain and to suffer for 8 days until he passed from the flesh eating bacteria. Please if your loved one cannot talk to you and tell you what is going on, please keep them at home safe where they can be monitored with security cameras. As most nursing homes don't have them as I found out .

I am writing to share our family's experience with Round Rock Assisted Living, following a six day…read morestay for my father from June 5th through June 10th. We made the decision to move him out urgently due to multiple failures in care, safety concerns, and misleading information provided to us prior to admission. We were referred to this facility by a hospice nurse, and during our initial conversations, Norman, nurse, assured us that my father would receive daily showers. He also stated that although they did not offer respite or trial stays, we would only be charged for the days he was there, plus a $1,500 community fee. This directly contradicted the information on their own website, which clearly advertised respite stays. The website also stated a 1:4 caregiver to resident ratio; once we questioned this, Layne, the acting owner, removed that claim from the site. During my father's six days there, the level of care was far below what was promised. The facility had only one staff member on duty responsible for cooking, baking, laundry, caregiving, and medication administration. A caregiver openly expressed feeling overwhelmed. My father received only two showers during his entire stay, both provided by the hospice nurse--not by facility staff. On June 9th, when we arrived to check on him, he was still wearing the same clothes from the previous day. My mother had to request a washcloth from Norman just to clean him up. That same evening, we discovered he had been given his medication at the wrong time (8 p.m.), which is known to cause insomnia. When my mother requested his anxiety medication, she was told it would have to wait until Norman could be reached--yet both Norman and Layne had already left for the day, as they typically do in the late afternoon. The following day, we made the decision to remove my father from the facility. When we asked Norman for his medicine while packing him up, Norman handed us another's patients' medication. Once we got home, we realized we were missing his anxiety medication( a controlled substance), we went back and the caregiver couldn't find it. We mentioned to her the incident with Norman mixing us the 2 patients medication boxes, she looked in the other patients' box and found my father's medication. This was extremely alarming and raised serious concerns about medication safety and compliance. Despite these significant failures in care, Layne has refused to refund any portion of the $7,800 my mother paid for six days. She insists that a contract was signed, while ignoring the fact that the facility did not meet the care standards they promised. It is clear that they are prioritizing sales over resident safety and well being. Layne has only been in charge for a few months, and while her father previously had a strong reputation, the current management is not operating at that standard. There is also another recent review describing a similar experience. Our Hospice nurse told us this facility had the appropriate care, she was going on previous visits when Don was in charge. Everything has changed since then. Based on what we witnessed, I strongly caution families to be aware of these issues. My father is at the end of his life, and the care he received at this facility was unacceptable and unsafe.

My mom was a resident for just over a year. I really appreciated Don's guidance through this…read moreprocess. The staff is amazing. They treated mom like family. There was always positive energy in the home.

This place is the absolute worst. They actually had some good employees and they fired them. Some…read moreof the people there were wonderful, but they are managed by Spring Hills and they only care about the bottom dollar. On many occasions they did not give my father his medication. They did not shower him as often as they said they would. His skin was always in horrible shape. My mother and I were there every other day, sometimes more and I think that's the only reason he got the level of care that he did. They never shaved him. They were understaffed all the time. They don't pour the water to them, so that was the start of my father's decline. When I confronted the asst manager about seeing my father's medical records after his death...it miraculously took 2 hours for him to produce that. We were told by a woman we trusted that the man was in the back editing it to show he had been given all his meds. The first huge red flag was they didn't give Jim his meds the first night there and my mother and I sat in the lobby for an hour trying to get someone to help us get dad his medication. Please don't go to this place or any Spring Hill facility, they don't care about your loved one, only the bottom dollar. You will constantly have staff turnover and never any answers! Oh, and the literal nail in my father's coffin... they didn't call me when they sent him out (his final ride on EMS) to the ER. A nurse that loves Dad texted me asking how he was and I said "I don't know, you're with him". She said "no they took him out last night". I asked where and THEY HAD NO RECORD OF WHICH HOSPITAL!!! So, my father with dementia was brought in with no medical records, no nothing and had been sitting not able to breath and on a CPAP for 8 hrs alone when I was only 30 minutes away! I got there as soon as I found out. We spent the next 30 hours at his beside with him as he died from pneumonia, sepsis, and a heart attack. And we never heard from the director of the facility so much as an "I'm sorry for your loss". We were told we would get our refund in 45 days... it was 4 months later. Awful humans.

We made a tough decision to move our loved-one from a facility where care giving caused us many…read moreconcerns. We were frustrated with numerous falls, over several months, resulting in serious injuries. The proposed solution was to hire private-pay nursing, around the clock, which increased care costs tremendously! Moving into Poet's Walk brought about an immediate improvement! The medical team is alert and engaged. Within days, a speech therapist identified swallowing problems and made recommendations to modify her diet. Physical therapists identified diminished core strength and adjusted her care plan accordingly. The nursing team is alert and engaged, bringing us peace and lifting tremendous worry! Gibran Chambers is a "hands-on" Executive Director and he can be seen interacting with both residents and staff throughout the facility! Marvin Smith, Lauren Urbanek, and Kelsey Lang are the reasons we selected Poet's Walk--they responded correctly to the myriad of questions we asked. Further, they went above-and-beyond, working long hours to insure a comfortable and joyful transition between facilities. We can't say enough good things about our experience!