Really nice accommodation in Amarillo, located right off the highway and with plenty of parking. The staff was warm and welcoming. Really easy to navigate. The rooms were clean and well supplied. Bed was comfy and met my needs. Soild lodging option in the area read more

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I stayed at this Homewood for 3 nights in a king suite with a full kitchen since I have a Hilton Honors membership/credit card. Check in was fairly quick and easy though the person checking me in pretty much just took my ID and card and handed me keys, no info on pet facilities, fitness, wifi, breakfast times, or any other helpful info. I asked to have a top floor room but since I had a dog they said they "try to accommodate dogs on the first floor." But they don't try to accommodate their guest's needs? Ok then. The suite has a super awkward layout, with a majorly cramped kitchen and dining table, then a long stretch with a couch, then a TV, dresser and desk in the middle, with the bed opposite the couch, and then a sink outside the toilet/shower space. It had everything I needed like a full sized fridge and utensils, just an odd layout. Decently clean and the bed was moderately comfortable. The next day, I asked a different staff member if I could switch to a top floor room. She was overly kind, but spoke in what sounded like rehearsed lines out of a customer service playbook, and wasn't really listening to what I was saying or answering my questions, and just talked me into a circle of confusion. So denied twice, basically. The building is just poorly built, so with unruly upstairs neighbors, it sounds like you are beneath a war zone at all hours, which made for little relaxation or sleep. But glad my dog was accommodated on the first floor... There wasn't a whole lot of grass outside but found enough. The waste stations needed better attention though. Watch out for the crazy sprinklers, your car might get an unwanted car wash overnight. It's close to the freeway and dining options which is nice, but the noisy rooms and ditzy staff made for an ultimately negative stay. read more

Good clean rooms. The breakfast was lacking as it was just your typical eggs and bacon. Not that I am complaining, as that's better than most. The front desk did not acknowledge our diamond status. While we were given waters, we were not offered snacks. Overall, it was a good clean hotel with a safe place to stop while traveling. read more

I would not stay here at this property. They charged me a cancelation fee after I was told there wasn't going to be one. 188$.....they don't work with their loyal customers, so I switched to the Holiday Inn which was a nicer accommodation anyway. Sorry Hilton...... read more

Very nice studio suite with a complete kitchen. Outdoor large swimming pool next to spacious patio with a covered pergola and 2 gas grills. Due to COVID only serving grab go cold breakfast. read more

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Super nice, clean, staff friendly and helpful. BEST STAY AT A HILTON CHAIN MEMBER EVER! A third of the cost of Embassy Suites Flagstaff and 10 times the quality! They even have real plates and silverware at breakfast! read more

Customer service at this location is non existent. Dealt with a very rude, unprofessional evening staff member who mentioned their name was Sydney (later was told, there's no one that works there by that name) and even spoke with the general manager Kamryn regarding the interaction. Both employees were NOT helpful. Apparently this location is not apart of the Hilton database, it's individually owned as a franchise. If you call the actual Hilton reservations number for this hotel the reservation department is unable to see any information. The room itself did not have bedding for the pull out bed. There were unidentified pills on the floor, and the fixtures in the bathroom were rusted. Even though the website says they provide free hot breakfast -THEY DO NOT. I was informed of this after I fully checked in. This location is lacking luster, service and overall the Hilton experience. Stay elsewhere. read more

Nice quiet hotel off the highway in Amarillo. Called and used the Hilton guarantee for a nice discount. Plenty of free parking available. Large breakfast area, but closed due to COVID. Coffee served in the morning, but no other hot drinks or hot water. Water bottles and bags of ice available at the front desk. Note: Although masks are required in public areas of the hotel, several families felt that they were exempt from this public health request. Hand sanitizers available throughout the hotel. read more

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The rooms are clean and quite accommodating with a couch that has an extra pull out bed. The air conditioning works well and the service is friendly. I'm very disappointed that it does not, at all, Serve their Awesome Dinner on the weekends and their breakfasts start at 7AM instead of 6AM like every other place I go to in the Hilton Regime. My phone and phone line were dead in my room and my Internet wired connection was not functioning as well. The Wi-Fi does work, but we all know sometimes a wired connection is more reliable when doing remote telework so just be warned. read more

Switched to three rooms and all were dirty Pubic hair in bed hair in sink...... dishes and silver water have lip stains..... manager really sarcastic and said she can't reimburse points and has to have the cleaning staff check it which is crazy cause they did it. Horrible service definitely messaging the CEO Chris on this one ...... down right nasty read more

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Very friendly staff. Room was clean and spacious. Wasn't a huge fan of the breakfast. Was hoping for real, not instant, oatmeal. Easy check in, checkout, and parking. Nice stay read more

If you stay here for work and pay for your hotel look else where. When they charged me for my $2,000 stay they took $3,500 out of my account leaving me -$500. No money to move hotels and still have three days here. My bank and the hotel can't fix it until after I check out but I have no money to move hotels. Get paid tomorrow and will have to pay overdraft fees and my check will be $500 short. Hopefully I get my money back asap read more

I can't give a score because unfortunately after being on the road for over 24 hours with my family and our sweet pup we arrived very weary and in need of rest and a shower only to be told their computers were down and they were unable to give us a room that we had booked and were told would be waiting for us.., we were turned away and told to go next door to their sister hotel to see if they could accommodate us.. do not trust this hotel with your family and do not give them your loyalty or your money$!! A Big THANK YOU!! To the sister hotel Hilton Garden Inn for not only taking us in but giving us an amazing, clean and comfortable room but treating us like family!! Avoid Homewood Suites like the plague!! read more

Highly convenient stopping here whenever traveling on I-40, or close to I-27 South to Lubbock. This Homewood Suites property is located by the Soncy Road and I-40 intersection (on the right side heading westbound) on the west end of Amarillo, which has a good assortment of restaurants, retail shopping & other services. While I have also stayed at the sister property of the Hampton Inn & Suites five miles eastbound, this property tends to be in a more condensed area of Amarillo with greater access to everything a traveler needs. Parking around the property appears to be plentiful, even with overflow parking from the hotel property next door. Thr property amenities located toward the front of the building (grill area & pool) are appealing (almost looks like new). The interior of the property has the eating area situated almost in the very middle, meaning that you have to walk through it en route to the elevator. The room was up to the Homewood Suites standard- comfortable, quiet, and with reasonable style. Although, the lighting could be improved due to somewhat limited lighting conditions. Excellent customer service from both the front desk & restaurant personnel. During my second stay amidst Covid-19 conditions, the restaurant staff offered choices of breakfast to take as a to-go order via brown bag. Polite, genuine, and seem to care about their customers well being. Can't really ask for anything more. Will certainly return. read more

I stayed at this Homewood Suites for one night, a pit stop on a long drive. I'll start with what I always look for in reviews. The room was quiet and clean! The room had a kitchen area, sitting area, bed and bathroom. We spent our time in the sitting area, bedroom, and bathroom. I was worried that we would hear noise from the elevator that was just a few doors down but once the door closed we could not hear anything outside. The bed was comfy, I didn't have a sore back the next day. Woke up feeling refreshed and hit the road again! read more

This hotel is out of date and out of touch. The elevator doesn't work. The computers don't work in the business center. The fitness center is closed. I called to make sure they were doing the evening reception on Wednesdays. I got here and they said they're not doing it. The ice machine is broken too. I also asked if I can switch my room from 1 king to 2 queens. They said they couldn't because the hotel is booked to capacity. That is a lie. The hotel is almost empty. There's barely anybody here. They've got no business calling themselves a Homewood Suites when they have no amenities to offer. The only reason I'm not giving it one star is because the staff have been friendly and kind. And the rooms are clean. read more

Such a huge hotel. It just might take a minute to find your room. We decided to just walk outside to the front, rather than decode the maze. Worth it, absolutely. Our spacious room was the most decorated we had been in, of this chain. We had focus walls of Alligator print wall paper and tufted headboards. It made me want to update my house. What a treat. No Red Hot Moments at this location. The air was amazing. I would venture the summer is just as cool. Nice breakfast and comfortable beds. read more

I made a reservation on February 28, 2022 for our stay on June 6, 2022. Upon checking in at approximately 6:00 p.m. local time, I was given keys to our room. As we entered the room it was apparent the room had not been cleaned from the previous occupants. I went back to the front desk and advised the front desk clerk. She told me that the hotel was full for the evening, therefore there are no other rooms available. I told her we'd be happy to wait while someone cleaned it (even though we'd already driven 10 hours today). She then stated that housekeeping had gone home already. I finally told her that if she gave us clean sheets and towels and emptied the trash, we could make it work. The maintenance guy was very helpful by delivering sheets (multiple times until he could make sure we received the right size sheets) and helping us out as best he could. We wiped down the entire room with Lysol wipes and changed the sheets ourselves. Later in the evening, upon pulling out the sofa bed for our daughters and getting the sheets from the bag in the closet, we determined those sheets were also dirty so we went back to the front desk at 10:00 p.m. to get fresh sheets. Not an ideal experience, nor is it usual for the times we've stayed at Hilton properties but very frustrating after a very long travel day. read more

It must have been an unlucky set of circumstances for me. This is not my first time staying at this hotel. When I stayed here previously everything was fine, rooms were clean, and service was decent. However, the following set of events occurred the date this review is posted, which was such a bad experience that it prompted me to write this review. I arrived on a Monday afternoon, close to check-in time. I was greeted formally by the front desk and thanked for being a diamond member. However, I did not receive complimentary waters which is usually a tiny, but commendable benefit for HH members. This isn't a big deal, just compounds on the experience. I went to my room, after 7 hours of driving and went to work on my computer until 8pm or so. By the time I was done, I was exhausted and ready to shower and get some sleep. However, upon entering the showers I notice this little black bugs (see pictures). I kill a couple and just assume it's a coincidence, maybe dragged in from somewhere. As I start walking around the bed and connecting my chargers, I notice more of the little black bugs around the carpets. And then I notice, there's a lot more, all over the room. At this point I call the front desk. This must be a problem with this room. After calling the front desk, someone is sent upstairs, who checks the bugs and confirms that there is in fact, bugs in my room. So I call back the front desk and ask for a transfer. I have to go downstairs with all my things to turn in my old key for a new one. Great, time to pack everything back up and head downstairs. So I head downstairs with all my luggage. At this point, I go back and forth with the front desk to try and get another room in the top floor. There isn't any, okay... I take a downgrade. I really do appreciate not having big foot stomping above me, than the size of my room. So I get my new downgraded room, and return upstairs. At this point the front desk did not offer any points or anything for my inconvenience, so I ask since this is usually done for instances like this. "I'll talk to my manager." Upon walking into my new room, there is the little black bug, staring right up at me. I must have walked into his territory. At this point, I'm defeated, I don't want to keep changing rooms so I start looking at alternative hotels. I get a call from the front desk. "The manager said she would give you points," Says the front desk. Okay... How many? "Sorry, she didn't say." Ah, okay. I'm changing hotels. So I grab a reservation for the holiday inn down the road, since the home2suites was full, and here I am now. Typing away my frustrations. I will probably update this, there is still the possibility that they decide to charge me despite leaving. If that whole other ordeal unfolds, I will talk about. Also the AC vent was terrible, see pictures, yuck. Also, the Holiday Inn West is awesome, really clean and new, and most importantly no bugs (yay!) TL;DR bad customer service, bugs everywhere, and dirty. read more

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My husband and I are here for business and I can't say enough for the staff here. They have gone above and beyond to make us feel at home. They called our room upon check in to make sure things are satisfactory and every staff member we have encountered are just a delight. Highly recommend this place. From people who live on the road, we know a good place when we see it and one that is worthy of recognition, and this is. read more

Clean room, comfy bed for a one night stay. Breakfast is called grab n go. Had cereal, bagels,toast, packaged hard boiled eggs l, juice and coffee. The only reason for 4 stars was because the A/C unit was loud when it would kick in. This does not bother most sleepers but it does the ones that are light sleepers(as it does my husband). read more

Homewood Suites by Hilton Amarillo - Nice room - Hotels Near Me - Amarillo, Texas

Pros - Friendly staff. Well decorated & appointed common areas. Ample free parking. Rooms older but remodeled recently. Decent water pressure in the bath. Cons - No regular food service yet reservations site does not warn you of that. No icemakers. Ceiling fan does not have more than one setting. Was not offered my free snack. Had to ask for it. read more

I'm a Hilton Honors member and have stayed at this hotel previously without issue. my family stayed here Labor Day weekend 2022 and had a horrible experience. We were first placed in room 316, it was smelly and missing a tV among other issues. we were transferred into 308. 308 was the better room but still bad (dirty, cracked ceiling and floor, wonky cabinets/missing wood, stains on phone and ironing board, smelled). Hotel ran out of wash clothes. pool cloudy with bug infestation. Outdoor fountain cracked and breaking chunks off. Breakfast ran out of food with undercooked meat. We will never stay here again. This hotel is far from the Hilton standard, clearly ownership/management doing the bare minimum to keep this hotel operational. read more

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Made the reservation online -- hoping I'd clicked all the right choices and buttons so that when we arrived late in the night it would be smooth sailing. Arrived and I went to check in (8/27/2021) my partner started unloading our necessaries onto a cart. The two young ladies were super helpful and kind, they confirmed I'd booked a room with expected amenities. Room was perfect, bed/mattress was what I like (not so much for my partner .. but hey, it's either me or him) with the pillows not as firm or large as i'd hoped for. I'd brought along my own pillow so it all worked out. Breakfast was take and go, i got coffee and a toasted bagel, my partner had a couple boiled eggs and juice. Packed up, loaded the vehicle and off we went on our adventure. read more

We stayed here for 1 night. COVID times, so when I walked into the registration area, it looked like they were getting work done on the desk area because it was covered in plastic. That was not the case though... it was their shield from the germs. I'm a Hilton Honors members, so that makes check-in to these hotels super easy peasy. Our room was perfect for what we needed for one night. There were many eateries close by, so we were able to order food to-go then bring it back to eat in our room. We had some breakfast items packed with us, since there was no breakfast service... just simple to-go bags with a breakfast bar and a bottle of water. Anyway, the hotel room was super clean. I just remember Amarillo being really windy the night we were there. Pool appeared to be closed, too. Thankfully parking was free and we were close to the interstate to get back on the road easily the next day. They had complimentary bags of ice ready in the front, which was great because we needed them for our cooler before we left. I definitely recommend this hotel to anyone staying in the area or passing through. read more

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Tv is not clear. Comes and goes with static. the Internet never hooked up correctly. Also, none of the locks on the doors locked. you could walk into any room, including the exterior doors with no key card. They told us $130 and we paid 175+ you have to pay $75 plus tax for your pets. read more

First off, this location has been my stopping point between Dallas and Denver for several years. However, that will come to an end. Stayed here on the Tuesday before Thanksgiving. Woke up to something crawling on me. I jumped up out of bed and behold, several bed bugs were scurrying around, along with a dime sized drop of what I can presume to be my blood. The night clerk came to my room and checked it out and immediately put me into another room. I took a shower and changed clothes. After a sleepless rest of the night, sitting in a chair and thinking WTF just happened. I asked for some trash bags so I could bag up my suitcase and travel bag, everyone told me that trash bags were behind lock and key and no one had the key. I had to make three different trips to Wal Mart because once I forgot my wallet, second time the 30 gallon bags that I bought were too small, and finally buying 36 gallon bags. While the night clerk was awesome, the rest of the staff were totally not so great. There was no guidance, no advice on how to proceed, and no direction on how to make sure I didn't take any pets home with me. The response was disappointing. So the aftermath. When I got to Denver I threw my luggage down at the end of my sister's driveway pulling clothes out into a trash bag to be professionally cleaned. My luggage was then rebagged. I also stripped down in the garage and immediately took a shower. Clothes wise I spent my Thanksgiving weekend in Wal Mart's finest. On Friday morning, the day after Thanksgiving I went to the outlet mall to find some decent clothes. I was also told by the laundry lady that she didn't find any evidence of bedbugs in my clothes. While that is reassuring, the thoughts of "what if" are running through my brain. Almost everything that I took to Denver is now sitting in my garage bagged up, knowing full well that I can't take the gamble and unbag it in the house. Sadly, this stuff will have to be thrown out. Homewood Suites response: not our bed bugs. But here, we have refunded you the cost of the room and, here, 15000 points for you! Don't stay here unless you like bedbugs! (BTW-I was in Room 219) read more

Homewood Suites by Hilton Amarillo - Bed bug on comforter. - Hotels Near Me - Amarillo, Texas

Another stop along our route is this place for the night, cozy, comfortable. We showed up really late, and the lady behind the counter was fantastic Delena, she was very nice. The room suite we got was very nice, great kitchen , sheets were extremely soft, everything was perfect and clean and we went to bed and slept. Wish we could've hung around in that bed for a few hours and just relaxed but we're on a mission on the road LOL. Breakfast smelled yummy as we walked out of the door. Longing to stay behind and have breakfast. This is a great place to stay. There are a lot of things around this area, shopping, restaurants, grocery stores, you name it, it was around there. read more

Very clean, safe, convenient location, and friendly staff! We were able to reserve a king bed studio with a kitchen day of without a problem. Comfy bed and pillows! read more

The woman working the front desk (I didn't catch her name) was very helpful and nice. She was patient with us as we tried to maneuver a 26 foot moving truck towing a car - and my husband almost hit HER car in the parking lot!!! She was extremely gracious and professional and she deserves a raise! Thank you! read more

A pretty typical Homewood Suites experience-clean, comfortable, and quiet. A rough weather evening and glad I'm not out driving in this weather. A great stop for a night or a few days. read more

Homewood Suites by Hilton Amarillo - Homewood Suites Amarillo, TX. Clean and comfortable. - Hotels Near Me - Amarillo, Texas

We stayed here, the lady at front desk was friendly and helpful. We didn't have any reservations and she was able to help us get the perfect room for us. Place is very clean and beautiful. The room was very spacious and love that they have a refrigerator and stove, specially right now with Covid situation we like to be able to prepare are own food. We need it a few more towels and they were fast to bring them and the guy who brought them was very nice. We had a complementary call, which I thought it was awesome and it really shows the care they want there customers to have. The only thing I will suggest is that the get new luggage carrier trolleys. I will definitely look forward to stay in this hotel chain next time we need to. read more

Homewood Suites by Hilton Amarillo - Hotels Near Me - Amarillo, Texas

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I had to cancel the day before my reservation. I was told that was fine and received a cancellation number. I received the following e-mail: BRADLEY, your reservation has been canceled. We know that flexibility is important to you during this time. That's why we've adjusted our policy so that reservations can be changed or canceled free of charge, up to 24 hours prior to your arrival date. Whether you're traveling now or in the future, our flexible booking options and team members are ready to welcome you with the Hilton hospitality you've come to expect. Stay Dates: Jun-11-2020 - Jun-12-2020 Upon checking my credit card, I was charged the full rate for my stay. I called the hotel two days ago, and was told I cancelled too late and the manager would contact me. I have not been contacted. Pretty embarrassing given all that is going on right now. I constantly stay with Hilton, but I had one Marriott reservation and cancelled in the same time-frame and had no issues. read more

Mattress was uncomfortable. Sheets had stains. Breakfast was sparse and they even ran out of orange juice. My toddler found someone's necklace on the floor of our room so the cleaning job was poor. read more

Very comfortable bed. Nice set up. Incredible price for a suite. Would definitely stay here again.

Made a reservation knowing that there was severe weather (Blizzard) in route to Central Texas Arrived @ 11:00 pm Dec 26th and checked into our room. Female clerk was very friendly and helpful. The room was quite cold (57 degrees) We turned on the HVAC and went to bed Woke up at 1:00 a.m. to a room temp of 52 degrees and cold air blowing from the vent Called the front desk and spoke to the overnight clerk Chris only to receive a bunch of excuses why the heat wasn't working and the worst customer service ever. It's winter in Amarillo and the HVAC for the entire hotel isn't working? 14 hours later, everyone is wearing their coats and sweaters at the restaurant during breakfast because it is so cold. Unacceptable. We are loyal (15 year) HHonors customers. There are many options for hotel accommodations, based on this experience I would not recommend this hotel. read more

Homewood Suites by Hilton Amarillo - Hotels Near Me - Amarillo, Texas

Good location, our room was clean and the bed comfortable. Nothing special, agree with others it is probably not on a par with most Homewood Suites that we have stayed in, but it met our needs at a reasonable rate. Nothing to rave about, but no complaints either. We will definitely consider staying here again when we travel west in spring 2020. read more

Stayed at this place for over 60 days. Hilton Lifetime Platinum and was informed mid-stay,(via included note for my safety), after my suite wasn't cleaned, housekeeping would only clean room once week. You, the hotel guest, suddenly, become a Hilton Employee for your nightly room rate emptying your own trash & going to front desk to pick up towels. Yes, you clean your own kitchen, microwave & refrigerator. Linen needs to be changed? Wait for it or hear from housekeeping how your linen is soiled. (Lol) No scheduled day of when room is to be cleaned, and Hilton Corporation's protocols for COVID19 precautions aren't being observed. Breakfast is cheap display of boiled eggs, small yogurts, cold pastries and various degrees of small coffee cups/Hilton cups and plain creamers. Forget individual wine/beer/snack offerings during wkday evenings. There are individual bottles of wines/beers or packages of nuts, sandwiches or snacks available, but not here. Hilton's Homewood Suites has catered to a certain business, family, vacation clientele over last 20 years I've stayed w/ Hilton properties w/ upscale amenities. Business center computers, internet and accurate billing information are hit and miss. Workout area small w/out sanitizers anywhere in site. Left towel w/ bow on elliptical and it stayed there for 5 days. This franchise owner, GM and administration have turned this place into a low class motel. Interview hotels on how often they are cleaning your room/suites, what are their COVID19 precautions and let fellow travelers know via social media. This place is a HUGE DISAPPOINTMENT to the Hilton Brand, and that's a fact. #YUCK read more

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This particular homewood suite is not up to par with the other ones I have stayed at, but it isn't that bad. It is on the western most edge of town off of the highway so not too bad of a location to get around to places. The staff there is a little odd but nice, the front desk area looks to be very grand when you first walk in. The carpeting and rooms are a bit older but still well maintained. The cleaning staff is very nice, but none of them spoke english. The food was average fare for a hotel, I preferred to just buy my own food since I had the kitchenette. The bed was super comfy and I like their pillows. All in all, I would recommend....not a bad value for the money and much better than other hotels in the area. read more

One night stop over. Pillows were like half the size of standard, almost looked like big puffy decorative size pillows. My neck is hurting from that this morning. No paper towels, dish towel or sponge in the kitchen. Just some dish soap. It was clean. No take out breakfast bags for on the go in the morning. Otherwise ok. read more