In prep for selling our home, we needed a tight turnaround for an inspection of a spot in our…read morehouse. Artemio came out the day I called, despite being completely booked. He evaluated the spot and accessed our crawl space before providing us with valuable info about how to proceed. I would recommend anyone looking for reliable and prompt service to reach out to Aquamess Restoration for your needs.

I've now had the opportunity to work with Artemio from Aquamess twice, most recently during a water…read moreleakage emergency. Despite the late hour, he responded promptly and came out to assess the situation, helping us get our water back up and running quickly. What stands out most is his honesty and transparency. Artemio goes above and beyond what you would expect from a standard assessment--he takes the time to clearly explain the issue and walks you through your options. Even when the work may fall outside his scope, he is willing to offer helpful recommendations and point you in the right direction. His professionalism, responsiveness, and genuine willingness to help make him someone I would confidently recommend to others in need of reliable service.

One morning, I woke up to a lake in my kitchen. I called PSWR and Matthew immediately responded. If…read moreI were to use one word to describe Matthew and his company it would be, "Godsend." Matthew is one of the very few people I have dealt with that understands business is still about people. He educated me on my specific situation and proposed an honest assessment along with a solution to my specific problem. In addition to lowering my anxiety and solving my problem, he went above and beyond by providing me with ideas and further insight on options to help identify water leaks before they turn into a nightmare. He also made recommendations on contractors for my kitchen restoration as well as home owner insurance companies. I've never met anyone as passionate about mold as Matthew. Enthusiastically, he explained how mold grows and what it does in order to multiply and protect itself. It was actually quite fascinating. There is no question Matthew gets it. He understands his business and he understands people. He listens to his customers, is empathetic, and he charges fairly. He responded immediately, listened, reduced my anxiety, educated me, and executed his work flawlessly. He is my "go to" for anything water damage related moving forward. ServPro who?!

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

Punctual, professional, and well-mannered. Lead paint testing is a reality in today's environment…read more These guys are the best. I wouldn't hesitate to recommend them if you need your house tested for lead content.

Great expertise service, value and great customer service. Michael C, our inspector, is essentially…read morewhy we ultimately went with Environix. Without a doubt Environix checked all of the boxes for the things we needed, and the value was 2nd to none (and I shopped), but Michael showed great patience and professionalism when dealing with us and a very stressful time (needing mold remediation done so we could sell our home). The job was completed with the highest of quality and was done in a very timely manner. I would highly recommend Environix to anyone looking for any type of mold remediation, wants it done right and by a caring team of experts. Thank you.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

Hi everyone chose American standard restoration water damage in my restroom they come on time fixed…read more the problem I had they all doing great job very respectfully. I like them all. Thank you all Yodit.

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

Sam, Adam and their crew completely refurbished and rodent-proofed our large crawlspace over two…read moredays. The crew worked extremely hard, and were friendly, polite and professional. They cleaned up after themselves beautifully, and even took away old windows that had been dumped in the crawlspace and forgotten about. The crawlspace hadn't been touched for over 25 years, so there were problems with broken air ducts and leaking pipes, all of which were replaced efficiently over those 2 days. We found a pipe that was leaking into the crawlspace from the floor above, and that was replaced also; it was a relief not to have to get an outside plumber in to take care of it. I definitely recommend Level Up, if you are looking for a company to do a highly professional job, and who are able to handle any unexpected issues that arise. We are selling our house next year and needed to get the work done to pass the inspection; this work is insured for two years and I have no doubt that it will pass with flying colors!

Chris, Sam and their whole crew were totally professional from beginning to finish. They met all of…read moremy expectations and more. I no longer have a rodent problem and the crawl space is as clean and organized as promised. I will not hesitate to use Level Up for any future needs. Thanks, again to the whole team for their exceptional work. Greg Landis

Vera and her team went above and beyond during our most stressful time…read more Their whole team is professional, compassionate, detail oriented and truly care about their customers!! If you need someone to take care of your contents without the worry of anything braking, missing etc. trust these experts to take care of your needs!

A sales person from this company repeatedly visited our home after canvassing the neighborhood to…read moreevaluate for homes damaged by the bomb cyclone event in 2024. Although she was told that we did not need their services as we had already decided on another company she visited multiple times to hard sell her services. She would not take no for an answer and it was to the level of harassment. After she was told no for the final time, we received a call from Washington L&I regarding a call they received about improper asbestos-related work in our home. We had already tested the home to confirm that there was no asbestos related materials. This resulted in additional work and headache for us to refute this false report. During this disastrous time for me and my family, most of the people we have interacted with have been extremely helpful and understanding. It is unfortunate that there are some people out there who want to take advantage of our misfortune. I do not want an apology or any contact from your business. I want you to stop doing this to people, especially people who are trying to recover from a disaster. P.S. if you are an employee of this business, know that we have video monitoring of our property including of your visits. It will be difficult for you to pretend that you did not continue visiting our home even after you were told no repeatedly. I also filed an information request from the county to confirm the person who falsely reported us for having asbestos related work in our home. It was indeed someone from Superior Contents. These are people who retaliated against us after a natural disaster because we would not hire them when they showed up UNSOLICITED to our home.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

We had a pipe leak in the basement in Oct 2025. Robinson restoration could not finish the job even…read morein 3 months. They abandoned the project half way through, we believe because of the way they were handling their sub contractors. This was hands down the worst business experience we have ever had in the Washington area. The employees lacked basic business etiquette, and the Project Manager and Finance Manager were incredibly rude to both me and my wife. Key Issues: Mis-diagnosed the issue big time even after we repeated telling them the root cause and area of the problem. We feel they intentionally did that to increase the scope of the work. They tore down upstairs bathroom completely without even properly checking the root cause. There were no issues with the upstairs bathroom. They did not tear down the actual place where it was leaking, this was unbelievable to us. Drove us completely nuts. Abandonment: They left the job halfway through and never bothered to check back with us, failing to complete the work they promised. Hostile Behavior: Instead of resolving the incomplete work, they threatened us and sent a lien letter to our house. This aggressive approach is unacceptable. Project Manager yelling and screaming on the calls with all filthy, profanity and inappropriate words. Staff Turnover: They fired more than three employees who had been dealing with us very nicely, which further disrupted the project. Subcontractor Issues: Even the subcontractors they hired seemed unhappy and difficult to work with. Advice: Do not trust these guys with any big jobs. If you value your peace of mind and want a project actually finished, look elsewhere. I have the pictures and videos of our project to prove their Incompetency and also the threatening letter they sent us Hope you guys understand. I was all ready to file a case BBB. I will soon post the photos of the sloppy job they did.

A few weeks ago, we discovered a leak from our 2nd floor bathroom which damaged the bathroom…read moredirectly under it, and dealing with the water damage was incredibly stressful. The team at Restorion took complete care of us, handling both the mitigation and restoration flawlessly. They also helped us handle the communication with our insurance company, which took a massive weight off our shoulders. They were always polite and on time. They took great care to protect our home and furniture and make sure there is minimal disruption during the process. Jose also personally examined the work at every single stage to ensure the quality, which gave us great peace of mind. What truly set them apart happened at the very end: they noticed a small issue with our showerhead. Even though it wasn't related to the leak, they bought a replacement and installed it for us just to ensure we were left with a fully functional bathroom. Restorion does high-quality work, but more importantly, they are kind, honest people who genuinely care about their customers. We are incredibly grateful for their help.

Did a great job on all fronts. Honest, did quality work, and were good communicators…read more For water restoration you sometimes can't know how well or how honest the company is until the very end. And it was amazing to see the difference between what an honest company like Restorion sends the insurance company vs a dishonest company, which is what I had to deal with a few years prior. Also very helpful to have the water mitigation people also be the restorer, otherwise so many derails can be lost between the two companies. The restorer won't know what the basement looked like beforehand and that can lead to gaps. Also for dishonest companies I think they use the two separate companies to juice their returns and to do less restoring work.