I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I don't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible! read more

Absolutely terrible experience. I will NEVER purchase from this dealership again. I am honestly shocked by how poorly we were treated. We arrived ready to look at a vehicle, and no one could even be bothered to come outside to help us. We had to call multiple times just to get someone to speak with us. When we finally dealt with Eric, the experience somehow got worse. He was incredibly rude, disrespectful, and completely unprofessional. He tried to get us to sign a letter committing to purchasing the vehicle, and when I mentioned putting money down, he demanded to see my card because apparently a credit card "would not work." The entire interaction felt unnecessarily aggressive and uncomfortable. Eric was, without question, one of the worst salespeople I have ever dealt with. There was absolutely no effort to earn our business or even treat us with basic courtesy. What makes this especially disappointing is that I purchased my last Honda from this dealership. I came back because of that previous experience and fully intended to give them my business again. After the way we were treated this time, I will never return. Maybe the lack of customer service explains why the lot looks the way it does. When customers have to practically beg someone to come outside and sell them a car, there is a serious problem. I will absolutely be sharing my experience with friends, family, and anyone who asks me where to purchase a vehicle. Take your business somewhere that actually values its customers. read more

1 star. Zero isn't an option. Took advantage of my daughter as a first time car buyer. They charged her for key insurance for $700. They also gave her a second key that had no face on it. She asked where the other part was and they told her she was lucky to get one key. Avoid this place at all costs. read more

Do not do your business here. I told them I was about to start my 2 1/2-hour drive to come look at a car at 3 PM. I arrived at the dealership around 6 PM, only to be told the car had "just been put on hold right before I got there." When I asked for clarification, I was shown their own records, which clearly indicated the car had actually been placed on hold before I even left to make the drive. This directly contradicted what I was told in person. A simple and honest update would have prevented hours of wasted time. Instead, I was allowed to drive several hours based on information that turned out to be false. Chuck, if you're reading this, transparency matters. This experience felt misleading and extremely unprofessional, and it's the reason I would not recommend this dealership. read more

the arrogance of this dealership and sales mgr are far beyond anything I've ever witnessed in my 72 yrs. I tried to buy a vehicle from them twice and they will not negotiate and became down right insulting. No skin off my back I went across town and bought the vehicle I wanted for the price I was willing to pay in a nice easy transaction. Save yourself the hassle. read more

Debra Judd in the service department is so nice and does such a good job. Have taken my element here for service ever since our neighborhood mechanic retired. Always feel like I get good service for a fair price read more

I had to bring my car to a third-party shop because the engine light was on, and they discovered that I was running low on oil. This was the same service center that last worked on my car. I attempted to contact their website, but it was unavailable. I also tried reaching out by phone and left a message, hoping they could assist me, but no one called back when I left the message. I strongly advise against using this service center. read more

We had an electrical problem while traveling. We arrived 20 minutes before closing. We were sure on a holiday weekend we would be without our vehicle for several days. Mike K. The service manager, had a technician hook up our car to his computer, he reset it and we were on our way! Excellent service!!! read more

First Honda ever owned. First experience with Honda world. I checked online found the services I was interested in I called and made my appointment over the phone, no appointments necessary. I did not take the time to look at the specials but be aware there are multiple coupons for services. The experience was a little overwhelming when I pulled up I was not sure where to go there's multiple service lines, you just pull into a line and you are a shirt inside. From there you will have a sales associate begin the appointment they have two complementary waiting rooms with coffee customer service is definitely a priority for Honda world. Thank you Jordan W. complementary Wi-Fi available. There's a complementary shuttle available that will travel within a 15 mile radius. I did have a minor issue after leaving I was able to go back that afternoon and it was resolved thank you very much Kathy. Overall now that I am familiar with the process I would return and I would recommend read more

Louisville Honda World - Car Dealers Near Me - Louisville, Kentucky

What once was my go-to place for anything car-related has become my worst nightmare. I despise coming here now after multiple crappy experiences, but sometimes it is my only choice. The one thing that has stuck is the friendliness of the staff. They are always nice and are the only reason this isn't 1 star. Every time I come here, it takes 3-5 hours to do a service. I started out always making an appointment on their website, but it would take just as long as it would without one. They 'offer' a shuttle to those who live nearby due to the long wait times, but it has never been available. They do offer to get you a Lyft, but it took them over an hour to even get me one. What's even worse is that the prices for services are 3x what they are at other places I've been to. Unfortunately, I feel like I have to avoid this place at all costs. I hope it can improve in the future because the convenience of the location from my home and the staff friendliness are the only positives I've had. read more

They overprice their vehicles and provide low ball offers on your trade. Would not recommend or consider for the purchase of a vehicle.

Yes, I bought a car at the worst time ever, during a chip shortage. But I did lots of research. Watched every video, article to compare top hybrid cars. I ended up choosing a Honda Accord Hybrid. After searching for weeks and different cities to find one in stock or even the option to order one, I was tired and feed up. Who knew you can't go to a car lot pick your options and color and leave that day. Those days are in the past. After my son sent me to Louisville Honda World, he suggested for me to test drive the hybrid demo, my heart was set. Sesma was so helpful. She knew immediately I had done my research. I knew the exact options and color I wanted. When she reviewed her upcoming shipments she found the one for me! I was able to pay a deposit and have one secured for me. I placed my deposit on October 11th. Sesma let me know there are no guarantees on delivery times right now, it may be built in November it may be later. I was fine with waiting, as I have a dependable car and the time just allowed me time to save up even more. I was surprised when Sesma reached out to tell me my new girl, my car, had arrived. She fast tracked my car service to allow me to pick up a day earlier. The process was so easy, I was able to apply online before coming in to save time. I signed all my papers. From my sales lady, deliver specialist, and finance guy, I was blown away. They talked me through all additional options I may need, how to set my car up and use every single function, they made a normally stressful experience a great one. I would highly recommend Sesma. There wasn't any pressure to sell me into something bigger or something on the lot. She knew what I was looking for and she was the only sale person willing to deliver on what I had been searching for. And I talked to a lot of dealerships from Kentucky, Indiana, Illinois, and even West Virginia. Sesma joked when I paid the deposit it would be birthday gift. She was right, it was just two weeks early. Could not be more please with my 2022 Honda Accord HYbrid. 55mpg, and 618 miles per tank! Go visit Sesma, they have made a customer for life. This is a perfect vehicle for someone who drives a lot. Worth the trip out to Louisville Honda World. read more

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Listen, I'm not saying the dealership is the best option, but it is there for the using. My wife blew out a tire and for some unbeknownst reason I ended up taking the car to Honda World. They did 2 tires and an alignment in a little less than 2 hours. The price was... ok. Shopping for tires sucks, and at least they had the correct size in stock and ready immediately. Here's my beefs: some how they screwed up the alignment royally. The car pulls so hard to the left and the steering wheel is no longer centered. C'mon guys, WTF? Also, this place is insanely busy so even if you go through the "express" line expect to wait an hour. Their repair shop is the cash cow of this operation, for sure. The service techs have always been super friendly, so at least they hire good employees. read more

I went yesterday ready to test drive 2 cars and purchase. I couldn't find anyone to help me, a couple of gentleman came out and stood, watching us walk around cars. No one spoke to us. I left, went to another car dealer that was very helpful but still wanted to test drive the Hondas. Came back and walked in the showroom and again no one looked up, acknowledged us, or helped. We left. I am not going to ask for help when making a purchase that big. It seemed like they didn't need a sale so we left. I'll try my luck at another dealer. I've never not had someone offer help with a car purchase. I don't know if it was because we were women or if they really don't care but I've never been ignored at a car dealership ever. read more

I drove to Honda World from out of town to purchase a truck. Nearly everything about this experience was awful. The salesman seemed inconvenienced by the deal. He was clip and rude through the entire process. First, truck was advertised as having two Keys. Upon arriving (8hour trip) I was told they could only find one set and invited me to wait for the other set to be found. They said it may be with the previous owner and told me they would get me the keys. When I emailed and texted a week later I received no response from the GM and clip responses from the sales person. I haven't heard anything from them about this since May. The trade in value for my previous car they offered was extremely low - $500 for a 2012 Toyota Corolla. It was a sight unseen offer, but they never actually inspected the vehicle to offer me more on the day. The highlight was the exceptional person in the finance department. He was amiable and made the process seamless. This is one of the worst car buying experiences of my life and I won't recommend this place to anyone. Customer service is terrible and they seem to not care about their customers. read more

We bought our Odyssey brand new from Honda World in 2018. in 2022 all the warning lights kept going off randomly. Two different appointments with their service department and nobody could find anything wrong.   This continued intermittently and we took it back in to HW in 2023. They said that Honda had released a warranty/recall for the faulty part causing this issue. They then tried to tell us that we were now past the mileage for this recall. We argued that this was a pre-existing issue and we had brought it in for the same thing the year prior. they acknowledged this and said they would honor the recall.   It took over 6 months for them to get the part. When they finally did, THEY called us to schedule the install of the covered part. We made arrangements to have the part put on and took the van down to HW. Upon arrival they told us that Honda was no longer going to honor the recall and we would have to pay for the parts and labor. Mind you, they ordered that part and called us to schedule the install. Their bait and switch attempt for this should be a red flag to any future or current customers. I have asked for a call from the service manager but he keeps having one of his techs call as he knows he is in the wrong and doesn't want to answer for their crooked ways. I strongly caution anyone to avoid buying anything from this organization as their only concern is for their profit margin and not their customers. read more

I would not recommend anyone to buy a car here. Monae (the sales person) was the only bright spot. It is very clear the finance department is judging clientele based on looks, namely age and gender. They were completely unwilling to negotiate and made no effort to make us feel welcome or that our business was important. I was given numbers without any inquiry into my financial status or qualifications. The finance and management is completely unprofessional. Take your business somewhere else. read more

Personally I've never loved car shopping but was ready to explore the options to buy a new car. My husband and I visited two weekends in a row before making the purchase. I previously drove a HRV and knew I wanted the same car but newer. We did a test drive of the car and compared my 2016 HRV to the 2021 HRV. We got to the right number and I purchased my 5th Honda from Honda World. Lollie assisted us with the purchase of my 2021 Honda HRV. Lollie was a pleasure to work with. She was very honest and personable during our interactions. Dorottya the Delivery Specialist did an amazing job walking through the features of my car with me and making sure all the customizable settings were to my liking. Thank you Lollie & Dorottya for a great car buying experience! read more

After the 2 occasions I had had to place my Honda in the hands of this business' service department, I want to STRONGLY suggest consumers AVOID AT ALL COST - especially if you're female and appreciate at least the most basic standard of modern respect. I mean, I am by no means unaccustomed to or offended by the lengths to which the term "decency" or "common courtesy" are stretched by the norms of my Deep Southern societal traditions and current practices when it comes to (men/boys) conversing with or about females. I don't hold the proprietors or employees of this business to any higher standards. That said, I felt the ick as soon as I pulled onto the property and saw the reactions of the men (the only women were behind desks that I saw - sales and reception) who noted my passing or approached to offer assistance. And I am not flattering myself. The keen interest was not in me, personally, but in my vehicle. They really, REALLY want your vehicle. Just listen to all the commercials! They are not bashful about what they want, but don't believe anything else they try to convince you of (the "fair market value" they offer, the "savings" they might offer if you buy a NEW vehicle from them - that's new, current model year, not "new to you"). The place is crawling with all the worst elements of the auto sales industry stereotype: immediate friendly attention (i.e. leering and patronising manners for me, aka "sweetheart") and free wifi while you wait (quite a while) to receive a fraction of the services scheduled for your appointment *bc the service department is so in-demand* while they're still accepting the drive-up "no appointment necessary" vehicles. Smarmy salesmen (and women, perhaps, but they sent in a "man" to schmooze me). I guess I come across as a susceptible heterosexual woman who would be expected to lose what meagre executive functioning I might possess, intoxicated by the clawing perfume and swayed by a flirtatious wink or conspiratorial grin full of professionally whitened teeth and all the rest of "The Stereotype's Manual of Tactics for Manipulative Service Representatives". I tend to assume that being female increases the likelihood (NOT implying this is true for all people in auto industry bc it is not and there ARE some truly decent and honest establishments and individuals) of underestimation and disingenuous dealings I have related to vehicle services, but this does not mean I condone, excuse, or consider this some allowable exception to ethical business practice. The second time I was fool enough to submit my vehicle for service here was to have my transmission fluid changed. I had been experiencing a condition I eventually diagnosed myself after a year of utter failure at Michel's Tires on Chenoweth **another place to STAY AWAY** - and the dealership was the recommendation after this other service centre flatly lied and cheated and also put me at risk on the road. I was just thinking the only major flaw would be slightly elevated prices and the hard (slimy) sales tactics. I was led to believe I could reach my service coordinator at any time and that I would have a free shuttle from the service center and for return. I waited for my "shuttle" driver who was recovering from head trauma...she was the nicest person, and I don't want to get her in trouble but she REALLY should not have been driving at that point. I had to look away and stare down at my hands bc there were so many close calls and I was nauseous pretty quickly. It was not a short ride, either. I opted to beg a ride from a relative who had to forego other plans but preferred not to risk any lives to retrieve my vehicle. I didn't hear anything from my service coordinator for hours (not even to say they had assessed the situation and had a plan i should approve), and when he finally returned my call, he did not explain cost breakdowns, and so, when I finally had the opportunity to get my vehicle (he called almost too close to closing so that I had to urge my relative to drive as fast as possible, barely making it), I was rushing, irritated and worried I would not be able to get my vehicle back that day, signing the papers and payment without having time to properly evaluate itemised charges - like the "misc service fee" i was charged for the "free shuttle"/life-threatening ride home or even better, the $500+ transmission fluid service!!??). Mike, the service coord acted put out and like he was doing me a favour by waiting for me, even though I was not actually late, either. I did ask him how it was so expensive (this should have been max - even at dealership - $300-$350 all in from what I know from my mechanic friends and other local estimates). He explained that they had to do a very long, complicated process of driving the vehicle to flush the fluid multiple times, etc, From what I had understood, this was the same process that should have been covered in that estimate for $200 less. read more

I had a wonderful experience here. Everyone was very nice and Richard really listened to what I needed and worked to meet those needs. I didn't feel like I was being pressured or upcharged. read more

I try not to go to a dealership whenever possible and have only gone here twice in 2 years. The 2 times I've gone I had the same contact person who just seemed uninterested in customer service aspect. It was more of a we're so busy so just stand to the side and i'll get to you type service. Overall they are always busy but do get the work done fairly quickly. The labor charges seem truncated in comparison to repair shops but you pay for convenience. They do offer a free shuttle which is a nice perk. The waiting room is large, plenty of seating and they have WiFi, so in the event you need to work while you wait, they make that easy. read more

Louisville Honda World - Car Dealers Near Me - Louisville, Kentucky

Let me state that I have worked in a dealership setting for all my adult life. At one time, I worked for the best customer service dealership in their brand. I guess I assume others should want to leave a good impression. I found two vans they had for sale and was interested in both. I asked if they had my first choice still and was told they did. I said I would be there sometime the next day. I was thinking that even if they it sold, I might find something. The next morning, we got up and were heading to an appointment when we got a phone call wanting to k ow if we still be coming. We looked at the time and told them we would be right there. When we got there 30 minutes later, we walked in, and we went to a desk to ask about seeing the can. They called a salesman over to us. He introduced himself to my wife, shook her hand, and did not offer to shake my hand. His demeanor turned me off right then. After we still told him what we acted to look at, he said he would be right back. When he came back, he said the van had sold. So in 30 minutes, the van sold. I said that is fine we were wanting to look at our second choice. He told us that it wasn't read to be shown. That he didn't want us to look at it till it was okayed to be sold. So he said he would call when he found out something. He gave us his card. I was mad in that we both felt they didn't want to sell a car to us. Not once we're we asked if we would be interested in anything else. We left determined not to come back. We did call back to the BDC and asked why we were not told that the van was sold since the salesman indicated it was sold the night before. That should have been on their list at the very least as pending. If you're going to get me in under false hope, at least try to sell me a car! read more

Tge whole dealership have been horrible to deal with!!!! Do not even get your oul changed there. My husband went there in late November to get an oil change before a long trip. they recommend that we really needed new tires They promised they were just like Discount Tire, ect... in March we had a flat tire from something on the freeway. Tge tire needed to be replaced. My husband took it to Honda World here in Tempe and they were going to charge an extra 65.00 to take the tire off and dispose of it. This is after my husband spent a lot of money for the tires and warranty. He went to discount tire to see what they could do. They were AMAZING and helped us and my husband transferred everything to them. WE ARE TRYING-TO GET REIMBURSED FROM HINDA WORLD AND ITS BEEN A NIGHTMARE. WE HAVE TO BRING TGE TIRE FROM AZ TI LOUISVILLE AND ONLY REIMBURS 110 of the 185 of the tire. this has taken my husband months of call and emails and pictures its a nightmare dealing with them. do not use them for anything. it's a nightmare. read more

It was an absolutely pathetic first-time experience purchasing a vehicle. I was originally supposed to work with Rodney Thomas, but he was working with another customer so he offered to have me work with Miguel Rodriguez instead of waiting any longer. Miguel Rodriguez needs to find a different career path that doesn't involve communicating with customers. After I asked for a 2nd price drop while we were negotiating, he was on the phone with another employee stating I was "throwing a fit", and told me I was embarrassing him asking to negotiate the price a 2nd time. I was in fact, calm and collected, I simply did not feel comfortable spending MSRP money on a 3-year-old USED vehicle that had a few scratches, dents, and paint chips that I wasn't even aware of until after I made my purchase. The dealer fees could've easily been waived but they were upset I wasn't financing my vehicle so here comes staff member after staff member pressuring me into financing after already stating I wanted to purchase the vehicle outright. Rodney and Ryan Carter were great and seemed very sincere in their apologies for how poorly Miguel Rodriguez treated me. Although I was only offered a whopping $75 in service coupons... LOL. If I did not want the car I bought so badly, I would have walked out in the first 30 minutes. Embarrassing I continued service through Miguel Rodriguez to purchase my vehicle. Be sure to lowball a counteroffer against this guy because once you aren't on your knees for him, he'll start getting desperate quickly. read more

During a recent visit to Honda World in Louisville, KY for service on my 2018 Honda CR-V SUV, I asked about a problem with the vehicle's infotainment screen on the dashboard. It had begun flashing and beeping intermittently. The only way to remedy the problem (temporarily) was to pull off to the side of the road and restart it. I explained the problem to Honda World's Service Advisor and asked about the cost of a fix. Her answer - "about $1,600". I belong to an online CR-V owners group and have been told that the problem is common and can be fixed with a software update. Thinking that the charge was way out of line, I contacted Honda's corporate office. I was told that since the car was out of warranty, no assistance was available from the. I'm writing to let you know about a dealership who's charges are way over the top, and a car manufacturer who won't stand behind it's products. I suggest you think twice next time you're car-shopping. read more

Way too much money for oil change for 3 hours wasted $345.00 that is really bad price my HR-V my other SUV Toyota RV4 change of oil only cost me $125.00 just 1 hours read more

I don't like haggling for a new car... so I attempted to use the Costco Auto Program in which Honda Works supposedly participates. The Costco price is supposed to be pre-determined per vehicle and you are not forced to purchase dealer ad ons or markups. Wrong. read more

I'm a hardcore Honda lover. I bought my brand new Civic here. Came fully loaded with all of the options I wanted and we came to a great deal by the end of the process. My only complaint would be that I had to press the fact that I didn't want a higher priced version of my car. They didn't seem to understand or care at first. ( I don't need REAR seat heaters! Haha Anyways, the car is still great and I've had two oil changes here. Nothing but amazing service in that aspect. The fluids are top notch, and everything is very detailed. They also wash my car for free any time I bring my Civic or my Acura SUV. I just had a bunch of work done on the Acura. It's running and driving great. Other shops around didn't even know that the all wheel drive system needed a special ( VTM-4 ) fluid that is specified to my vehicle. Glad I got the right juice. Go in here with a strong head. You'll get a good deal after a little bargaining. They don't have a lot of " high end " Honda's on deck, but you can always order one. Overall, I'd recommend doing business here. Especially when it comes to service and maintenance. I'm very picky about who touches my cars. read more

Unsure what happened to this place, loss for words, honestly. I have been taken my cars here for many years. This past few times have been frustrating!! Initially I take my crv in for an oil change (express service) which is now an appointment, had no idea, in the past I have been told this wasn't needed. So I make an appointment now going over my mileage for an oil change, with open appointments a week out. I get an appointment for 3:30, show up 3:15, say I need to get my kids by 5:30, they say you'll be fine, done around 5, great! I wait, wait, wait, at 4;45 I ask, being worked on now? Yup, at 5 I ask can I have my car? The guy said okay, he brings it back no oil change, nothing!! It's been sitting for over an hour, for an oil change!! Places do this in 20 min now, like come on Honda World, over booking appointments is bad for business. The next oil change was free, which I was thankful for (3 stars) Also they gave me a follow up deal/help with my a/c issue, hopefully things get back to normal here. read more

Bought a used Toyota from them. Should have left when they "did all the loan paperwork for me" and I found out the interest rate was 14%. (I figured I could refi with my bank easily, and did.) They gave me 5 free oil changes, a free rotation and car washes. I diligently got my oil changes, despite them constantly trying to upsell me (went elsewhere for tires they wanted $900 for and got them for under $450.) My last one was December. Three weeks ago my transmission went out. Went to a different place that was highly recommended with stellar reviews and service and they assessed my van and said the transmission fluid and oil was all burnt up and the air filter looked like it hadn't been changed for years. They strongly suggested Honda World wasn't performing the maintenance as they claimed. After $6000 in repairs and a very thorough assessment the other place feels there is no other mechanical reason for my fluids to be in as bad of shape as they are. I even showed them all the paperwork Honda World gave me showing they "did the work". Very not happy. They are exactly what the stereotype of car dealers are. read more

My experience of frantically trying to get my tire replaced was solved by Honda World. They weren't opened on Sunday and that's when my wheel popped. I called so many tire places and they didnt have my tire, weren't opened, or it was $$$$. I tried to avoid calling the dealership because i always think they will upcharge you. I went on the Honda World website and tried to find the price. I virtually spoke to someone who took down my info and told me someone was going to call me back tomorrow. I didn't think much of it. Someone actually called me back the next morning, gave me a quote (the cheapest one of my research), and was able to get an appointment that day. When i got there, they were really nice, everyone had to wear a mask while they were waiting and we were all patiently sitting far from each other. They were nice and helpful and I got my tire fixed! Thanks, Honda World! read more

I have a love/hate relationship with Honda World. Their service technicians are knowledgeable and they take care of you. You'll get excellent service depending on who waits on you. The cost is fairly comparable to other repair shops. They may be a little higher on oil changes but overall reasonable. The waiting area is dated and stale. The TVs only play certain things and the sound drives you bonkers. I recommend if there are no kids in there go to the adjacent small room, turn off the tv and relax. Bring your computer or make sure your phone is changed to keep you occupied. In Service ask for Debra and Express ask for Nick. They will take care of you. read more

Louisville Honda World - Car Dealers Near Me - Louisville, Kentucky

Beware of the new car sales people and website. The prices you see aren't the real price. The real price will be higher. Don't believe the area where you value your trade. Honda World will only give you about 50% of what your car is worth. Honda World lives up to the stereotype of a used car dealer. A lot of deception. read more

Debra Judd is hands down the best service advisor and was a delight to work with. She was courteous and direct and was mindful of my time and slight inconvenience due to their busy day. I took my CR-V in for a routine oil change and to look over something and she made my experience amazing as she went above and beyond for me and treated me like a priority. I've always taken my Honda's here and have had good service but my experience on Friday was incomparable from the rest. Debra needs a raise and proper recognition! read more

Service has definitely gone downhill. The upselling for services based on time versus mileage is crazy. Oil change and tire rotation every 3000 miles? No coupons accepted unless presented before service. They've forgotten to perform the services for which I actually took my car in also. I'm just tired of it. I miss the people who used to check me in, who actually knew about cars. You felt like you were on the same team but now they are trying to get me to get a bunch of work done that doesn't need to be done. And they are expensive now when previously I considered them reasonably priced. Such a shame. read more

Honda World's service department has gone downhill. Their prices are more absurd than ever. It used to be that they would give you a car wash even with a simple oil change. Last week, I got $600 worth of work done, and they didn't bother to clean the car at all. But the worst problem is their answering of the phone. I called 3 times, waiting 10 minutes on hold each time, only to get hung up on. One time, I could actually hear someone pick up the line and choose to hang it up. This is customer service 101. I understand that it's difficult to hire enough good employees these days, but leaving people on the phone and then hanging up on them repeatedly is just not an acceptable way to run a business. I'll spend my money elsewhere. read more

Friday took vehicle in for oil change and tire rotation. Was told needed differential service extra $109 to bill. Have never had vehicle in for oil change that it didn't cost at least $200. These added service required to maintain warranty. The worst part was inspection indicated battery was good. Wife was out Sunday night and when She came out to her car it wouldn't start. Had to be jumped. Took it back in, another $150. Tried to contact manager to complain, he texted "can't talk now". Monday night still nothing. Don't trust Honda world. Will never use them again. read more

Wife needed her A/C fixed for summer, along with some brake pads and an oil change. Was expecting $400 max for break pads, $50 max for an oil change and $900 max for A/C repair. Was told they can not fix the A/C because the compressor broke, which would cost $500 to replace. They would not do the repair without body work. That's fine, just the break pads and oil change then. $1,300. Honda charged me $1300 for break pads and an oil change without ever fixing the issue that we brought the car for - fixing the A/C. This place has absolutely scammed my family. Do not trust them with your vehicle under any circumstances. read more

just need to get a update on my Pilate and called to set up appointment could not get through This has been my problem with them in past which is why I switched to Jeff Whyler They are not close to where I live so thought to try Honda World again Called Jeff Whyler and got right through and got appointment fast read more

I was very interested in a particular used vehicle that Honda World had listed online, so I called on Tuesday and set up an appointment for Wednesday. On Wednesday morning, woke up early and drove 3.5 hours to their location, only for them to show me a different car. They said that the car I called about on Tuesday had actually been sold on Monday. At first I gave them the benefit of the doubt, but out of curiosity I had someone else call and ask about the same car afterwards, and Honda World again claimed it was available and tried to set them up with another long distance appointment. Very dishonest and unprofessional. Update: I received a voicemail on Thursday from Honda World saying that they had good news for me. When I called back, they were just trying to get me to call back. They had lied about there being some kind of "good news." This is one of the sleaziest businesses I've ever interacted with. read more