Worked with Henry and his sales manager on a deal here and we waited too long to decide so the car is now gone. Missed out on that one but will definitely be back if something else catches our eye! Thanks Neil Huffman Acura for having such professional and courteous employees. read more

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started looking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you. read more

I've been sitting in the waiting area for six hours waiting for them to do an oil change.

Do not purchase a car from here. Just don't do it. And don't get your car serviced here either. Bought our car in 2020, we're a young couple and this was our very first big purchase together, so we had a lot of questions. The blonde woman (Ashley) who sold us the car had no interest in answering anything and acted like we were being a nuisance. When I would ask questions she would look at me like I was stupid. Once we went to sign the papers for the car after pulling teeth to get our questions about everything answered, the branch manager quite literally pressured us to get on a video chat (tricked us by telling us he needed to speak to us face to face in order to sell us the car) so he could talk us into some weird protection plan for the paint or the leather or something. I told him from the beginning I wasn't interested but he still wasted an hour of my time trying to sell me this extra add on. And he got ANGRY with us when I told him no. He essentially told me I was being foolish for not paying extra money to protect the interior leather for this used car. He raised his voice at us after insulting us and his demeanor completely changed. A couple of months later, surprise, the car breaks down. We go to call the roadside assistance that was supposed to come with our warranty on the car and it just didn't exist. Basically we were told whoever sold us the car didn't set it up right or something. I called and called and called and emailed and still, to this day, I do not have the roadside assistance that is apart of my warranty. I hate writing reviews but my last and final straw was when we took the car to get the oil changed. They LOST OUR KEYS. And they refused to replace them. They tried to blame it on us and say we never gave them the keys. It was just insanely outrageous. It took hours and a call to the police to get the manager to finally replace our key. It was a surprise to us to find out, months later, that because they replaced the Driver 1 key FOB, the driver 2 key fob that we already had no longer works and needs be programmed to the new driver 1 fob. And SURPRISE SURPRISE, they will not respond to calls or voicemails I have left. This place is a predatory business and if they do not respond to the last email I sent I will be contacting BBB, and whoever else higher up I need to contact to get this taken care of because I'm not going to be taken advantage of. read more

We purchased a used SUV from their dealership. After getting it home, we had noticed some minor work needed under the car (fender area). They were quick to fix what was needed and we really appreciated their customer service. read more

Thank you to the incredible parts department. I have always found the gentlemen to be incredibly knowledgeable about Acuras and always willing to go the extra mile to assist me in getting parts for my auto. read more

Leaving 2 stars because I felt like I got a pretty good price on the used vehicle I purchased. However, anything related to customer service at this dealership has been a complete pain. When I came to the dealership, the salesperson I worked with was polite, but awkward and was not very forthcoming explaining processes or details of the buying process; it seemed like he just assumed I knew how and why they did things. When it came time for financing, I was told since I had come in on a Saturday, it would be best to come back on Monday to apply for loans due to more banks being open. However, I was also told that, even though I had said multiple times throughout the buying process that I didn't want to put any money down besides my trade-in, I would have to put down at least $1000 to "hold" the car in my name and that would be refunded to me. So, to follow the instructions that they laid out for me, I had to pay $1000..... ok. When I went in on Monday to get the car, the process was smooth, and I was told my deposit had been refunded. A week later, I still hadn't received it, and actually had to go back to the dealership to have them run my debit card to get the deposit. So, they had not processed my refund when they said they had, and if I had not stayed on top of it, I would have never gotten my refund for the deposit I had not planned to make in the first place. Fast forward to several weeks after the purchase, and it was getting close to when my temporary tags were set to expire. I emailed the person I had purchased my car from to check if there were any steps I needed to do to get my tags, and after not hearing back for a week, called. I was told that there was a hold up at the clerk's office and I should expect my tags in the mail sometime soon and to just drive on my expired temporary tags in the meantime. A month later - so two months after the purchase of the car, and a month after my tags have expired - I get a voicemail from the dealership saying that I needed to have my car inspected because of an out-of-state title in order to get my tags. This was never brought up during the buying process and I was not told about this when I had called the dealership to ask about my tags. I tried calling back the number provided to me in the voicemail, and there was no answer and I couldn't leave a message because the inbox was full. This was the case when I tried calling back a few times. I contacted the manager for used sales, and after being told I would be getting a call within a day, I never heard back from him after two weeks. I also received an e-mail from my car loan company saying that the dealership had contacted them to say that I was not cooperating with them in getting the inspection for my car. So, if you want a decent price on a used car and don't mind them "accidentally" not refunding you $1000, lying about why you haven't gotten your tags, not calling you back, and not being able to leave a voicemail, this is the dealership for you. read more

Neil Huffman Acura service is absolutely horrific. They're rude, slow, expensive, don't return calls, don't answer phones - truly the worst car dealer I've ever dealt with. I'll never buy from this place again. read more

I give Oxmoor Neil Huffman zero stars on behalf of the service my family and I received from Bill and the New car salesman manager Nick. I found car for sale on the website came out to see for my college student to return to school bin one week. This was the perfect fit for us but had 5 open recall 2 were regarding the seatbelts. We were told absolutely we couldn't buy the car that way. We were working with Bill to get the recall cleared up but definitely were waiting for the option to buy the carThe outcome of the recall to purchase the vehicle. Bill and I were texting back and forth on the recall clearance by Hyundai since that are not a Hyundai dealer. read more

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Just purchased my TLX 2021 a-spec best experience from top to bottom I wanna thank nick dampier for such a wonderful service and staff he has I want to give special thanks to Ashley sims she has a life long customer in me she made everything seamless n professional she's just hands down the best to deal w/ I could go on and on but I just want to say neil Huffman acura has what your looking for thank you can ashley and Nick read more

Neil Huffman Acura - Auto Repair Near Me - Jeffersontown, Kentucky

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I get my Honda serviced at this location, and it's usually fine, but my last visit was exceptional. The people I spoke with were knowledgeable and friendly. The employee at the service desk was extremely helpful, and told me what to expect, and what time my service would be complete. Sure enough, I got a call saying what was completed and what my total would be, right at the time I was told I would hear. I even saved a little money with a coupon! I'm always a little nervous to get a service done during the pandemic, but I felt extremely save at this service center. read more

Ashley Sims's customer service was sickening. Postponed my picking up the car a full day because of a hair appointment, then left before we got to the dealership today. She did not reserve the car, or even check if they still had it, and it was moved while she was at work. Completely brain dead. I've been robbed by people who served me better. Giving three stars because it's a fine dealership. She's just one bad employee. read more

Hugh, Michael & the finance team made our new car buying experience easy & with NO problems or hassles. We appreciated their patience while we selected the right car for us and my dozens of questions - would highly recommend going to Neil Huffman Acura for your next vehicle (new or pre owned). read more

Matthew Mutchler was extremely professional, knowledgeable, and responsive to me. He had me in & out very quickly. The sales process was very streamlined and convenient with the finance manager, Curtis. I'd recommend working with both of them! read more

If I could give 1/2 star, I would. I took my vehicle in for a recalled air bag, wheel alignment, and front windshield wipers. I asked Cynthia to text me when my vehicle was ready and she even verified my number. Drop off appointment was at 10:20 a.m. At 4:25pm, I am wondering about status. I call and get voicemail. I leave a message for status update. Finally, at 5:14pm I get a call that my vehicle is ready. I ask this Aleena, how much is the total bill? She tramsfers me to Jeff's voicemail. Are you kidding me? I call back and speak with Cynthia who is dishonest enough to say that she never discussed texting me. She also forgot my front wipers and says no shuttle service available now. I have to figure out a ride to get there and then she has a note stapled to my invoice when I arrive. The note says: Sorry if miscommunication. I did give you 1/2 price for your wheel alignment. Well, I was quoted $105.00 for the wheel alignment. I was charged $61.00 plus other fees for a $76 total. The math is wrong, I still need new wipers, and, on top of all of that, they did not call to ask if I wanted fluids topped off. Wow! Don't do me any favors, Cynthia. I must be fair. The shuttle driver, Justin, went above and beyond. He was pleasant and professional. God bless him for doing this job will exemplary service. Dr. Cortes-Cabello read more

Tyler was superb in the Service Department on a Saturday when we were visiting Louisville. He was polite, attentive, and reassured us after driving and checking the car that the A/C fan motor would need to be replaced once, we got ourselves back to Florida. It was wonderful to know that Acura in Louisville could see us even though we were not their customer. Highly recommend this professional Service Department. read more

I have not been pleased with the service at Neil Huffman Acura. I have been there 3 times to get my oil changed and a tire rotation and each time I have been there over 2 hours when they informed me it was only going to be 1 hour. Twice they have not washed or vacuumed my car like they say they do. I would not recommend taking your car/truck to be serviced here. read more

Matt Gandy did a very good job of explaining the vehicle and taking care of us. He was very patient with my wife and made sure she understood all the details of the car. We could have done without the high pressure in finance though, but we will not drop the five stars because of that. read more

I always take my car to Acura at Oxmoor to be service. I own Acura RDX. They always provide me wonderful services and reminder when my car is due for a check up. I receive Coupons by email for oil changes, brake services, and other services. Also, while I wait for my car to be service they provide courtesy snacks and drinks. I always receive a free courtesy car wash. I am giving them five stars for impeccable, professional, and quality service. read more

I've worked at a car dealership before in the detail department and in service. A lot of times I get asked to help out the salesmen with different stuff. Things that made it clear they went the extra mile for the customer. This place did everything but that. They lied multiple times in the process of buying the car, saying we could take the car that day then all of a sudden we didn't qualify for that so they refuse to deliver the car because they'd have to pay a driver (so you buying a car from them isn't worth them paying some old man for a 2 hour round trip drive) took personal calls right in front of us when we're already irritated about waiting for as long as we are. Wouldn't buy here ever again and would go out of my way to tell anyone to not go and buy there. read more

Had a good experience buying my 2017 TLX a year ago but very unhappy with service department. They are polite and seem to do good work but take walk ins in place of scheduled customers. Got here at 8:55 for my 9 appointment and they haven't even started at 10:30. Don't believe the "60 min express service ". Just setting in waiting area, everyone's cabin filters have been recommended to be replaced at $60/. Wish there was an option. Checked in at 8:55. Received our car 11:35. Service guy told me there is no advantage to making an appointment. Didn't seem to know what the "express 60 min service " was. I will add, they did a great job on washing it. I just wish they valued my time. Addendum: service department did contact me and apologized. They've made efforts to make it up to me. I appreciate when a business reaches out and tries to make it right. read more

Easiest car deal ever. Test drove a 2019 Acura MDX on a Monday evening. Loved the car, offered a price $1200 below list. On Tuesday morning she was still discussing with manager, so I decided to keep looking, drove an Infiniti SUV. Hmm, great car too, now I'm really confused. In the meantime, my salesperson, Ashley Sims, calls back...they can take $500 off the price. I go back, drive the Acura again and now I know for sure that's the car I want. It was 4pm Tuesday. With no trade-in and paying cash, I was literally driving my new car home by 6pm. The whole process was 24 hours. This Covid thing is the best thing to happen to car buying because they have to let you drive by yourself, and they want all the paperwork completed as quickly as possible. Ashley was great...no nonsense and straightforward. Would highly recommend. This is my first Acura and and oh boy, do I love this car! read more

My daughter being on vacation, lets Dad do her grunt work. Her baby is an Acura 2008 TL. She loves it except for the mileage and probably will sell because of it as she drives from DC to Louisville often. I dealt with Tina Bowman in the Service department yesterday and you could not have ask for a more professional and "trusting" individual. The waiting room and all of its amenities you know you are going to be paying more, but that is what an Acura owner expects. I took my daughters TL in for a leaking Power Steering Pump. Turns out, this was under recall and was addressed at my daughters last service visit. Seems the hoses deteriorate and fail. They replaced the hoses then. However, they created another problem of an improper O-ring somewhere in the reassembly which failed. They fixed it again. My daughter says they never told her anything about it, as she had a laundry list of other problems. One being the battery running down, I had checked it for her and told her the battery was good, something was draining it down. Acura said it was something to do with the Blue Tooth. They didn't tell her they just unplugged it to fix the problem. Got the 45 point inspection and they recommend a timing belt change and rear brakes. $1,000 for timing belt, and $250 for rear brakes. Give me a break!!! I suggested Breakaway for $100.00 and Tina said "if you want them to squeak." Thinks quick on her feet. But really, Brakes are brakes and a company that only does Brakes is going to build their reputation by doing a quality job. While waiting for the car I wondered into the show room, and talked with nice kid named Bobby. Showed me the 3 different models and with the higher gas mileages, my daughter will probably go for one. I questioned Bobby on the mileage factor, and asked for a comparison chart. He couldn't produced one and tried to divert me to the general glitzy show booklet. After I got home I searched and no mileage info given. Reason, it still sucks, I am going to try and change my daughters mind away from the Acura. maybe a Ford Taurus or Fusion. I would definitely recommend this dealership to define the problem and check for recalls. I probably would look somewhere else for the actual repair other than recalls. Dad, Jim Gardner PCIM Bookmark Send to a Friend Link to This Review read more

Hmm. First time having my car service here...Def not luxury brand service. Been sitting in service lane now for 20 mins. Right now I miss my Audi and there service dept. Went and and everyone was polite. I'm 50/50 right now. read more

The guys and gals at this car dealership are awesome! I had a great experience when I traded in my Ford Edge to lease a new Acura MDX. The entire team was fantastic to deal with! Highly recommend this place for sales and service. read more

Wanted to "tip my hat" to Acura service, as my third TL reaches its 6th Birthday it's starting to have some challenges and requiring more care. During a recent visit, there was a miscommunication that I thought would leave me unhappy and spending considerably more money than expected. Instead the service department listened to my complaints, responded professionally and reminded me why I'm a such a big fan and multi-vehicle buyer Thanks Neil Huffman!!! read more

Poor customer service here! Its very hard to get anyone to answer the phone if you need to call and if you do get to leave a message; no one returns your calls. Acura Financial Services is by far the worst billing department I've had to encounter. I turned in my lease and paid my full pay off, then 3 months later get a very large bill with less than a month to pay in full or they threaten collections. I have questions as I should but I cannot get anyone to call me back. I have paid on time, paid in full, and taken excellent care of the ILX I drove, even having all service done at the dealership for accuracy and security. This business does not value customers satisfaction or trust to form relationships that encourage return business. read more

Pros: The car we bought was a used car, and once it was finished getting worked on it was in very good shape. Cons: The head used car guy is a liar (I think his name is Hugh, but can't quite remember). I went in originally to look at a used car. I was told that it was just taken in and would need to be serviced. I said that was fine, contact me when it was serviced. I asked for an ETA. They said a few days. I said ok. A few days later, the car was still not ready. They said, "we're getting a lot of traction on this one", etc. They were pressuring me to go ahead and buy it, even though it needed work. This was under the promise that they would fix everything. My wife caved and we bought the car with the promise of fixing it. We waited a few days for our new-used car to be fixed but to no avail. They took several days to fix our car that we bought, lying to us in the meantime telling us that it would be ready. They did this at least 3 times during the duration of our meetings. The tech that was working on it was very rude to me once, and I complained to the used car manager, who actually said, "I'm going to have to go back there and straighten them out." The used car manager kept saying it would be ready, fed me lines, and the tech was useless in helping. I caught the used car manager in several lies about the time the car would be ready, saying he had ordered parts that hadn't been ordered yet. The rude tech had told on the used car manager to me: everyone was trying to pass the blame! Once I finally got my car back, one of the plastic hub caps was cracked, and another nearly rolled off while my wife was driving it on the interstate. Her grandpa, who was driving behind her, called her and told her to pull over. he tightened it up and they drove home. Everything with it seemed fine for a few weeks until I realized one day that they had never put back the transmission fluid dip stick! I called and complained, and told them I wanted the fluid flushed and the job redone, and that i wanted the indiana store to do it. They said OK, and the indiana store fixed the issue. We had driven the car for a few months with no issues and we were very pleased with it. We still are, actually. But one issue arose that made me write this review. The techs forgot to tighten down the bolts holding on the front brakes! This could have potentially deadly consequences, because if the caliper housing ever came completely loose and the brake line busted, we would have no brakes to stop our vehicle. What happened was whenever the techs went to put on new brakes, they didn't tighten down the top housing bolt. So i spent 5 days waiting for parts to arrive from a different honda dealer while my car sat undrivable. I fixed the issue myself. I will never, EVER take a car to these guys again or do business with them again. I imagine for new cars it's probably not this way: i suspect that the $50,000 acuras in their lot are taking priority over my lowly $15,000 used car. The problem with this philosophy is that I'm still young and will one day buy more cars. read more

Excellent personalized service. They went out of their way to make this a great experience buying a used car. The car had been superbly detailed and the price was the best around for the value. No negotiating on price, which was great! I drove from Cincinnati to get the great deal. Highly recommend these guys! read more

Tyler in the service department makes you feel like you are his only customer! Service work has always been solid. Only thing I've ever had a problem with is getting through on the phone line it just rings and rings sometimes. read more

I recently purchase a 2016 Certified Used RDX from Neil Huffman Acura at Oxmoor. I hadn't planned on purchasing a car for another four months but my 2006 Acura TL (with 262,000 miles on it) had other plans. I called my sales rep, Michael Stack, and let him know what I was looking for and if he found anything close to let me know. The same day he sent me a photo and stats on the RDX. I went to the dealership that day to drive the car and fell in love with it instantly. Michael ran the numbers and gave me a couple of options to fit within my budget. I decided to sleep on it overnight but went back the next day to purchase the car. Michael made the process very easy and effortless for me which was comforting because I was going through a family emergency at the time. This is my second Acura and I would highly recommend Neil Huffman Acura at Oxmoor to anyone looking to purchase a new or used vehicle. I drive my cars to death (literally) and Acura cars are durable and will last forever if you keep up with the maintenance. Thanks for making my car buying experience phenomenal! read more

Great experience at dealership on Monday. Couldn't have been better. Matthew made it easy from start to finish.

Neil Huffman Acura was pleasant to work with. I had never driven an Acura and really didn't know much about the make. Henry was great. He was very knowledgeable and answered all my questions. Henry and Nick worked with me when I was ready to purchase the RDX and Veronica was a pleasure too. I couldn't be happier with my purchase. I love the Acura RDX. The ride is smooth and quiet. It has an elegant and refined look with a sense of quality and power. I look forward to building a great relationship with the Acura team. read more

Would not recommend having your car serviced at Acura. Only reason I'm going is for the free 2 year maintenance care. They don't keep their appointment times. I had an appointment at 4:30. I checked in at 4:15 and was told my car would be done in 45 minutes. At 5:20 I was told that they were getting ready to start on my car and would be another 30-45 minutes?!?!!? Apparently there was 4 cars in line ahead of me. I Should of been told this when I checked in. I understand stuff happens, but I could of made other plans. Not luxury service after dropping over 60k on a brand new car. They have no regard for your valuable time as previously mentioned in a post only 16 days ago. This was obvious from the guy who told me this and clearly didn't care. I got my keys and left. I had similar episodes with my previous Acura I had serviced there about 5 years ago and quit going for the same reason. If they don't step it up I won't be back. I would rather pay money for better service. read more

Don't waste your time. I called this dealership and explained that I just wanted them to run my credit, then tell me how much money I would need down for a vehicle. After running my credit, they didn't even bother to work with me and let me know anything. I was treated anything less than a customer. One week later, I drove to Ft. Wayne and bought a 2008 Acura and I love it! Ft. Wayne earned my business! STAY AWAY FROM THIS DEALERSHIP. THEY DON'T CARE ABOUT YOU. read more

Recently bought a 1 yr old car from here, about 1 month after had a flat tire, stem was cracked, was unable to get a hold of a live person for almost 3 hrs, was then told nothing on the tire was warrantied???? Tire has 20,000 miles on it, cost me $300 to replace. About 2wks after realized the tag was expired and had been for almost a year, Finally got a hold of someone and they sent me a tag that was good for 3 days ???? Really ???? read more

We purchased a used car here. Our experience was nothing but positive. Ashley rode with my husband to our house so I could see the car too (our children were already asleep). Then she personally delivered the car a few days later while my husband was working so I would have a car to use for the day. We searched for cars at many other dealerships but no one was as friendly or helpful. We would recommend anyone to go here and would go back if we were ever to purchase another car. read more

In May of this year, I wrote a critical review of Neil Huffman Acura at Oxmoor and immediately received a telephone call from Arthur, the Manager of the dealership. I have met Arthur several times over the years and have always found him to be an honorable and respectable man. Arthur explained to me that the problem I was having in reaching people in the Service Department was directly attributable to a new telephone system that was installed. It negatively impacted not only me but other customers as well. He apologized over and over. My frustration stemmed from no one calling me back when in fact, they never received my calls to begin with. Consequently, I am amending my comments to say that this is a trustworthy dealership and despite the prior telephone problems, they have now been resolved. Thanks for allowing this correction. read more

I brought my 2015 Acura TLX (60,000 miles) to the service department at the beginning of April 2018. When the work was being performed, I was told that they could not get the ball joint to separate from the steering knuckle. They ended up telling me that this repair would now cost around $2300.00 because of the parts that needed to completely removed and replaced. This was before being told what needed to be replaced, to begin with. I filed an insurance claim, and after a couple of weeks of paperwork and repair, I picked my vehicle up. The noise that was explicitly described to the service department was still present. It sounded exactly like it did when I first brought it there with additional noises in each wheel well when I turned the wheel one way or another. I brought it back, a technician said that the driver side strut needed replaced. I left my vehicle there for a week or so and when I went to pick it up, the wheel well noise was still there. I brought it back again and after a few more days was called in to come pick it back up. The noise sounded exactly like it did when I left it. I brought it back one more time hoping for a miracle. When I came to pick it up I was told that the ball joints just needed some grease. I knew at this point that the vehicle would still have the noise, primarily because the driver's side ball joint was just replaced by them a few weeks prior. I pick it up, and the noise is still there. Everyone at the repair center knows about my vehicle situation including the general manager. I called him two Fridays ago and told him of the disastrous repair attempts; he advised me that he was taking vacation the next week and that I would get a call back from him by the end of the business day. He promised to make the appropriate phone calls to get his best technician to repair the vehicle, and he would have the manager of the service department take over the repair to ensure accuracy. HE DID NOT CALL ME FRIDAY. HE HAS NOT CALLED ME, AND IT HAS BEEN 16 DAYS! read more

Service department understaffed and not customer focused. Long checkin long checkout times. Multiple interruptions once your turn in line finally arrives. No help locating car when you go to pick it up and car is only partially cleaned. I expect more from an almost luxury car dealership. Have used this service 3 times in the 2 years I've owned Acura. Same dreadful experience . Only went back for service this time because of a "recall". The car is great but I'll never buy another Acura unless another dealership in Louisville becomes an option. read more