If I could give zero stars, I would. My husband and I had…read moreone of the worst consumer experiences of our lives with Charlestown Classics in St. Charles, IL, specifically with Dave, the manager. I am writing this review to warn others so they don't go through what we went through. My husband purchased a classic car from this dealership April 28th 2025 with a promise to deliver the vehicle in one week after reinstalling the interior. After one week I messaged Dave to see when he would be delivering the vehicle. I was told it was still not ready but hoped to finish that day which was May 8th. After being put off, lied to about delivery dates and other excuses, the car was finally delivered on June 5th a little over a month after it was promised. I took the car for a test drive around the block and within fifteen minutes of delivery, the car caught fire. The vehicle was picked up by the dealership shortly after, and we were told it would be repaired. Even though the car was supposedly sold "as is," we understood that Illinois law does not allow a dealer to knowingly sell a hazardous or unsafe vehicle, which made his claim that he was "doing us a favor" extremely unsettling. We expected at least basic accountability and professionalism. Instead, for seven months, we were given a rotating set of excuses from Dave -- he said he was sick, short-staffed, working on various components, waiting on parts, etc. His story changed multiple times, and his communication was unpredictable at best and hostile at worst. On one phone call, when my husband simply asked for an update, Dave yelled at him instead of providing information. Despite repeated promises of delivery, Dave failed to show up multiple times, without so much as a courtesy call. Meanwhile, my husband continued making monthly payments on a car he couldn't drive and that the dealership refused to return in working condition. By December -- seven months after the initial incident -- it became clear to us that the dealership had no intention of completing the repair or returning the car as promised. My husband ultimately had to hire a third-party transporter to retrieve what was left of the vehicle and was finally delivered 12/2/2025. Upon inspection of the vehicle more damage was done including stuck headlights that operated before, wipers that no longer work, a window was left down during shipping, dome light door button was removed and never replaced, etc. In our personal experience, Charlestown Classics and its manager Dave demonstrated unprofessionalism, poor communication, broken promises, and a complete lack of accountability. After what happened to us, I strongly advise anyone considering buying a classic car to avoid Charlestown Classics in St. Charles, IL.

Another months went buy and they still won't pay me for the sale of my car! Business made a mistake…read moreso I am being punished. I just want my money !

I am so glad I found this place! After my dad passed away, I was hesitant to use just anyone to…read morework on my car. (I only trusted my dad) Anyways, so I started coming here for my car for maintenance and other huge services like brakes! I was always scared of being ripped off as a girl but after today, I realized they take great care of their customers regardless of gender. I trust their opinions and pricing. Highly recommended!

I had high hopes for this place. I walked in, and the guy behind the counter didn't even…read moreacknowledge me as I stood right in front of him. I finally said hi and he asked how he could help. I told him I needed an oil change. He gruffly said, "We can get to it tomorrow." He wasn't friendly, not apologetic, and gave me the distinct impression that he really didn't give a care about my business. It was 4:15 on a Thursday, and they close at 6. I would have thought they could get me in, but even if they couldn't - there's no excuse for his behavior. I walked out and will never go back. There are plenty of oil change places out there that actually seem to care about their customers.

I wisely traveled from the city to Naperville on E - and promptly ran out of gas on a busy two lane…read moreroad trying to get to a gas station. To the rescue was Classic Towing. Sarah answered my cries for help (and laughed with me and not at me). She calculated whether it would be cheaper to tow me to a service station or bring me gas and then dispatched Ben, telling me exactly how long it would take and even where he was. Ben was very kind, efficient, and tried to make me feel better about my predicament (you got really far on yhe gas you had!). He even stuck around at the Mobil to make sure the car started and there were no other issues. Price was right, too. Thanks for getting me back on the road!

Blew out a tire driving home from work. They were quick, reasonably priced, and courteous. I…read morewould definitely recommend them if you have a high end vehicle with low ground clearance. It was clear that they knew what they were doing. I've heard horror stories of people calling the wrong towing company and getting their cars screwed up. They even gave me a ride home.

We went to Audi just starting our search for an electric vehicle. Our salesperson was welcoming and…read morewe began by test driving the Q6. While looking online, we noticed they also had a Q8 e-tron in stock and asked if we could test drive that one as well. He gladly got it set up for us and provided pricing on both options along with a quote for our trade-in. Even though we told him we were still just looking, there was absolutely zero pressure or aggressive sales tactics. Because it was such a comfortable, hassle-free environment, we actually walked out to our car, looked at each other, and decided to walk right back inside to buy the Q8 e-tron. We negotiated a fair deal and came out with the exact car I wanted. Since we weren't planning on buying that day, they were very accommodating and gave us 10 days to bring back the title and spare key for our trade-in. Our salesperson even provided us with contact information to get our home charger set up. Super nice staff, a seamless process, and I am really loving the new car!

I had an issue with this dealership several months ago, and left a review, along with a message for…read morethe manager, Jeff. I never received a response. Despite that experience, I decided to give them another chance because they I'm genuinely interested in purchasing. Last week, I submitted an inquiry, but once again, no one from the dealership-including Victor, who I had spoke with previously and found pleasant-reached out to me. The only communication I received was from their AI text assistant, Jocelyn. I asked two straightforward questions: whether the vehicle vehicles turbo oil screens have been replaced (a well documented issue on these vehicles that can cost thousands of dollars to repair) And whether the vehicle was a trade-in. Instead of receiving clear answers, I got what appeared to be generic, inaccurate responses, including statements and implying that AI had personally driven or inspected the vehicle. I was hoping for a better experience this time, but unfortunately it seems customer communication and transparency are still lacking. If you're going to use AI to communicate with potential buyers, it should provide accurate information or simply admit when it doesn't know the answer-not create the impression that it has firsthand knowledge of a vehicle.

RUN FROM THIS SHOP! My insurance company agreed to have White Eagle RE-FIX my car because the…read morefirst time they fixed it, one part was flapping in the wind, another part overlapped another part, and the gas cap wouldn't open. When I dropped my car off there, all parts were supposedly ordered and in-house in advance, HOWEVER, after 2 weeks, my car is still sitting in their shop UNTOUCHED. Both the 1st and 2nd time my car was in this shop, after having parts ordered in advance, a repair that should have taken 5 days took over 14 days with no communication whatsoever from the body shop. They are not willing to pay for the extra week of car rental.

Choose a different body shop. White Eagle employees Ron and Laura agreed to do repairs on my car…read morefor an itemized estimate and specific amount approved by my insurance company; I would have gone elsewhere if this agreement had not been in place. After repairs were complete, Ron at White Eagle sent supplements containing additional charges to my insurance, which the company did not fully approve; multiple White Eagle employees including Laura shared with me that there were problems with the initial estimate and approved amount for repairs from my insurance company. When I asked White Eagle employees including Laura why they had agreed to perform the work for my insurance company's original estimate if there were problems with it, I received no response. White Eagle held me responsible for part of what my insurance would not pay of the supplemental charges and refused to release my car to me unless I paid an amount beyond my deductible. The shop held my car for two weeks total. The repairs took one week, and the second week was when the shop nickel and dimed my insurance company and me while holding my car. White Eagle also did not respect my wish to communicate with me when charging my insurance company anything behind the insurance's approved amount. I found out after the fact due to my calling both White Eagle and my insurance company and asking questions. For transparency, my insurance company is an AllState company, not some questionable second- or third-rate insurance. If you take your car here, you may end up having to pay more than your deductible just to get your car back, as I did. This review should come as no surprise to White Eagle since I clearly expressed my concerns and dissatisfaction to multiple employees, and the shop made no attempt to remedy the situation. In fact, when Ron explained to me as I was picking up my car that a paint job came with a warranty, I explained that I wouldn't be back; he shrugged and said, "That's fine." I'm in my late forties and have worked with multiple body shops throughout my life, and never have I had an experience like this one. Terribly dishonest and unethical business with no commitment to customer service. As a final note: if you didn't read reviews (as I didn't) and now find yourself working with this business, don't let White Eagle coach you into how to get your insurance company to pay for extra charges. Instead, see this action as a red flag, and talk with your insurance company about what's happening from their perspective.

Great work: flawless body work, and they even detail the car afterwards! They're Tesla- certified…read moreas well.

Im making an account and writing my first ever review on a place in my life because how bad my…read moreexperiences have been.. Ive brought my car here twice for repairs. Both times I've have had to go back to the actual dealership to completely fix everything. A) If you bring in your car through insurance their estimator Mike WILL LIE through his teeth on the phone about your damage. B) Work done is subpar and they lag. That lifetime guarantee sounds good but they only cover that specific work they did not if they mess up anything else while trying to fix your car and it causes issues later. Literally had the dealer calling them asking why they didn't properly do the work the first time back in 2022 because coolant / oil was leaking from work being so poorly done and needed an AC and Heat Pump replacement. How do you manage to make a Tesla LEAK OIL?? Luckily I was still under warranty

Thank you so much Saint Charles Collision Experts! The work you do is perfect and you are so kind…read moreand knowledgeable. I want to recommend Saint Charles Collsion Experts to anyone in need of body and glass repair because they are awesome! A++

Place does terrible work.I had 2 cars here before and wasn't happy about my Honda.First time I…read morebrought the car in was for hail damage and when I picked up the car it was dirty inside from the dust and the headliner was missing the plugs .The second time my Honda was in was to fix a dent in the side door and the paint work is terrible and I have a picture to prove it.I would recommend anyone to take their car to Royal Coach instead they are the best in the biz.

I had my SUV serviced here and everything went well. Ethan was very thorough and explained every…read morestep. He did not try to upsell anything which I appreciated. I decided to use a loaner since my service was estimated to take around 2 hours. The loaner was basically the same as my SUV which made it easy for me. I didn't spend anytime trying to figure out what was where, etc. Just as Ethan explained - my car was done within 2 hours. All was great! They also ran my car through the car wash and filled up my gas tank, free of charge. This location also has a small complimentary cafe. They have coffees, foundation drinks, bottled waters, and a few snacks.

Lexus of Naperville is, by far, the worst dealership I have ever done business with…read more The finance representative who processed our lease: I believe he said he was a former Nissan employee--was, in my opinion, extremely unprofessional and incompetent. He appeared to be upset with my wife and me because we did not want to purchase any of the packages or accessories he was offering. This was evident from his swearing and from making assertions that I felt were both unprofessional and unwarranted. Although we specifically asked that the vehicle be placed in both of our names, he only put the vehicle in my wife's name on the title, despite running a credit check on both of us. Both of our credit scores were in the low- to mid-800s. More recently, we were at the dealership for service on our vehicle. While we were there, I asked one of the salespeople to show me an RX 350. Since it was a hot day, the salesperson literally stood under a tree in the shade while I walked the lot alone. I found this to be extremely disappointing and not at all the level of customer service I would expect from a Lexus dealership. On top of that, in our experience, it can take several days to a week just to get an appointment for something as routine as an oil change. You may want to take these experiences into consideration before purchasing or leasing a vehicle from this dealership. If I could, I would give Lexus of Naperville zero stars. That said, buyer beware. If you decide to do business with this dealership, I strongly recommend proceeding with a great deal of caution. These are my personal experiences and opinions. I encourage others to do their own research and form their own conclusions.