Do I want to be right or do I want to be happy? I will happily not continue to believe this Salon might to have the decency to at least return a phone call about the issue I had with the haircut etc. It appears from the other reviews I got gaslighted as they did.
Update 06/01/2025
I did get this response from the salon. Thank-you
Business owner information
Gillian H.
Business Owner
May 31, 2025
We're sorry you had this experience but it seems you're unhappy about a service we didn't provide at our salon. You didn't provide any details as to who your stylist was nor any details about the time and date of the service. So referencing from your name Susan B, we have no record of a recent appointment. There is also no review from a Lauren L on our Yelp page that can be verified. You may have meant to post to a salon with a similar name to ours.
Hi Gillian -Thank-you for you response . I definitely meant to post about The Honey Comb Salon on 24rth Street in Noe Valley. Please see below the verified yelp review from Lauren L. which you were unable to see. I didn't give details because at the time of posting the review I figured if my phone calls or messages had not being returned it would be rather pointless. As far as the stylist I also will assume that if she would let a client leave the salon with minor flaws in the haircut and then not return calls about it then that to fix it it left me feeling like, I wouldn't go back there now if even offered the choice.
Lauren L.
Pleasanton, CA
0108
Mar 26, 2022
2 photos
TLDR - I don't like my hair, I politely voiced that to them, and I was met with disagreement/no flexibility to fix. Also this place is expensive for what you get so that leaves me unhappy with the result and price.
Long story - I got baby lights done by Kat at this salon. Sadly, I would not recommend this place. Reasons include:
1) Simply, I did not like how my hair turned out. These pictures are taken on the same day of the appointment. I thought the baby lights didn't incorporate in my hair well/was more stripe-y rather than nicely blended throughout. I voiced my discontent because I thought this could be easily resolved with another fix/darker toner but was surprised to receive push back and disagreement from Kat. I was a polite customer who paid premium price for just color ($300 + 45 tip), no haircut. For that price, I feel like I should be happy with what I paid for and I am not at all. Also, since I was met with invalidation, even if they finally offered to help fix to my liking, I would feel uncomfortable going back because of this initial reaction. This means I'll need to pay another salon/double the price to get it to the way I want it.
2) Lack of pricing transparency - I asked Kat how much it would be during our consultation and she said 225. When it came time to pay, turns out toner is an extra 75? Weird how toner results in an extra charge (how are you going to get baby lights otherwise)? I've gotten partial highlights with my black hair at other salons and paid around 190-230 (toner included) and asked my group of friends if this was normal which they said it wasn't. Regardless of their pricing structure, I asked the price prior to getting the service and still got met with an unexpected charge.
Extra background - I got my hair permanently dyed black in August 2021. Kat told me this darker canvas is what is making it look not as blended. Regardless whether it's brassy or cool toned, darker or lighter, I still wouldn't want to have these distinct stripes in my hair. "
All in all, I am so disappointed to experience this. No flexibility with the customer. I feel like I paid the premium price for something I'm not happy with. Giving two stars since they were very nice during the actual appointment which leaves me very surprised to receive this service in the end. I sincerely wanted to like this place since it's at a convenient location but will not be recommending to any friends moving forward :(
END OF LAUREN L's REVIEW
"From Lauren L.TLDR - I don't like my hair, I politely voiced that to them, and I was met with disagreement/no flexibility to fix. Also this place is expensive for what you get so that leaves me unhappy with the result and price."
To start with there was no one at The Salon when I showed up for the appointment. The stylist and the person at the front were both late.
I thought the hair cut was ok until I put my hair up and saw how the back of my had was not good. Really disappointed that after 2 phone calls to the salon, a not left and pictures sent I did not hear back from the person who did the hair cut. It wasn't cheap. It would have take 5 minutes to fix what was messed up.
I'll stick with the Barber Shop next time. Better customer service and cuts. read more