Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

Needed to get my biannual cleaning, and it was a great experience…read more Easy to get an appointment within a day after scheduling, even at a busy time. This was luck of the draw but I'll take it. Super friendly front desk staff. The hygienist doing my cleaning was very friendly and professional. She made me feel at ease and she did the cleaning efficiently and thoroughly. I would definitely come back here again for this service.

I have gone to this office a few times and the doctors & staff were really on top of things! I…read moreliked the place and the care I received. My whole family has been regular patients in this place. Recently, we received a very rude reminder about dental cleaning and a threatening message that if we don't schedule our last cleaning for the fiscal year, our account will be deactivated! What is that supposed to mean? I don't understand what kind of business this place is running if they think these kind of messages are going to bring more clients?! Quite the opposite! It is unheard of hygiene appointments to be required so patients can keep their account active! Usually, dental facilities and private offices send friendly reminders for the patients to take advantage of a covered by insurance dental cleaning since there are only 2 per year. The manager needs to really apologize to all patients who received this kind of unpleasant email or text message as this is really unprofessional and totally unacceptable! After all, there are at least 30 other dental offices in the areas near by Newton Corner, Watertown, Brighton and Waltham. This kind of treatment of the patients would completely drive them away! Unbelievable!!!

The dentists here are fantastic. I have a complicated health condition and they were on top of…read morecurrent treatment, protocals and care. They're gentle when they need to be and compassionate. I so appreciate their excellent care.

The dentist seems ok. I only met him once. His staff, in my opinion, is a mess. They could not…read moreget out of their way in order to do their job. We had to leave and find another dentist.

Dr. Pallotta took over this practice. He's a great guy, but unfortunately the practice has…read moreslowly declined with frequent staff turnover and front desk issues. Plus the office itself is cramped and there is no parking. Can't recommend.

My family were patients at Wellesley Dental for a year, and we consistently received excellent…read moreclinical care. Dr. Ali, Dr. Beheshti, and the hygienist team are professional, attentive, and skilled. Although the clinical care was excellent, a long billing dispute began in July 2024 when my insurer identified a processing error that billed my services as out-of-network rather than in-network. For seven months, Wellesley Dental repeatedly reported they were waiting for insurance paperwork to process my refund. My insurer sent seven letters and one fax to Wellesley Dental; I made six calls, sent seven emails, mailed a detailed four page letter, and participated in one three way call to resolve the issue. Despite our efforts, my refund was never processed. In February 2025, I escalated the matter to the state attorney general and local media. NBC 10 decided to investigate my dispute and contacted 42 North Dental (the parent company), and a refund check for $373.50 was issued on 2/27/2025. A few days after receiving the refund, a call with the regional manager provided a full apology and an explanation: mailed insurance correspondence went to an unstaffed payments PO box; staff failed to take ownership; and operational challenges across multiple locations caused systemic failures. The regional manager said the case was escalated and would be used for staff training. The story aired on NBC 10 Boston on March 19, 2025; search "NBC 10 Charged out-of-network rates for an in-network provider." Although I received my refund, this was a stressful and avoidable ordeal.

I moved to the area and needed to find a group for our whole family. I was happy that Wellesley…read moreDental could accommodate our whole family. The dentists and staff have been wonderful. Very friendly and gentle care. Very family feel from the whole team. They dealt with an issue I was having in a well-thought approach that worked great for me. They took care of our youngest who has nerves about the dentist with incredible care and new approaches to make him feel at ease through his first time with a small cavity. He didn't even he was having a "procedure". Front desk team is so accommodating and friendly. They helped me figure out my new insurance with no pressure to pay before I sorted it out. Just an incredible experience. Oh, and appts are always pretty smooth and efficient! So glad I found them. I feel like we are in great hands.

I wish I could leave less than one star. This practice says they guarantee their implants, but they…read moredon't. I had an implant in 2020 and it looked great at first until I eneded up with an abcess. Dr Chua did the implant, Dr Dowd did a surgery to clean up under the gum tissue of the implant. The problem was due to leaving cotton in the implant core, which led to the abcess. Dr.Dowd tried to resolve the issue, but never did a bone graft during the second surgery. It left my gum bruised looking and food could enter up underneath the gum tissue. I returned once again for help and Dr. Morgan denied cotton had been left, which makes no sense because his colleague did a surgery due to this problem?? He was rude and pulled periodontal floss under the gum causing it to bleed. I'm on blood thinners and have had two open heart surgeries! I just went to another oral surgeon who said there was substantial bone and gum tissue lost costing me another surgery and time off from work. Hopefully, it works or I will need another implant thanks to their negligence.

I would like to compliment and recommend Dr. Claris Chuah and her staff at Concord and Lexington…read moreOral Surgery Associates for their excellent care in extracting two of my teeth on January 17th, 2024. The office staff and dental associates were very welcoming, professional and caring. Dr. Chuah and Jill, her friendly dental associate, went out of their way to explain the procedure each step of the way and solicit questions. Once my surgery was underway, they were very good about checking in with me to confirm that I was doing okay. Even when Dr. Chuah encountered an unexpected challenge involving a wisdom tooth adjacent to my troublesome molar, she made me feel very much at ease by explaining what had occurred, how she was going to deal with it and then expertly addressing the issue in a most satisfactory way. Specifically, she ended up extracting both my impacted molar and wisdom tooth while maintaining my comfort throughout the procedure. Following my surgery, Dr. Chuah was very helpful in explaining what I needed to do in terms of follow-up and in answering a few questions that I had. Further, I was most impressed that, on the day following my surgery, Dr. Chuah called me herself, just to confirm that I was making a good recovery. In addition to being an excellent surgeon, Dr. Chuah clearly understands just how important clear and frequent communication is in facilitating a good patient experience. This is especially so with respect to oral surgery, which is an inherently stressful and uncertain procedure for most patients. If you need oral surgery, I would strongly encourage you to consider choosing Dr. Chuah and her team. Finally, I am most grateful to be living in an age and place where skilled doctors have the knowledge and resources to remedy so many of our medical problems. What George Washington would have given if he could have traveled through time and had Dr. Chuah address his many debilitating dental woes! Jay L.

For a number of reasons, (beyond my control, one being COVID), I've been without dental care for a…read morelong time. A previous dental office booked my appointment beyond two months. A friend suggested that I go to "My Dental". My first appointment was within two weeks. I've had maybe 5 (+?) visits in the past month. My first crown is complete, (beautiful). The second is prepped, and should be complete in days. Much other needed work done. I'm on a first-name relationship with everyone the works there, (like new friends). Dr. Vishwanath is highly skilled, very gentle, and she quickly produces beautiful results. I am blessed to be in her care.

My dental specifically requested that I review my experience with them, which is a bold move…read moreconsidering the service. It was absolutely the worst imaginable dental experience and I imagine they are trying to bill my insurance for as much as possible. A minor complaint is that the staff is standoffish, almost rude. However, the dentist who I had never spoken with before came in and began working on my teeth, while working on my teeth mentioned that she requested an insurance authorization for deep cleaning. Didn't ask me if I was willing to come in for one. Refused to explain what was involved in deep cleaning, did not show me my x-rays, or give me an explanation as to why I would need one, past "it just happens sometimes". I cannot imagine any other medical professional being this dismissive about a care plan. I have never even had a cavity with my teeth, and less than a year ago got told my teeth are perfect, so I find it suspicious I would suddenly need an advanced procedure. All in all the dentist spent less than 10 minutes with me, didn't even properly clean my teeth, and made up issues to authorize with my insurance. You are better off finding a dentist in a back ally over going to My Dental.

Best dentist I've ever been to. Mikayla is the best hygienist I've EVER had, and truly a wonderful…read moreperson to to have help you. Dr. Novak is such a sweetie, and has always done her best to make sure that my teeth are healthy and look right. She gave me 6 Veneers on my front teeth to correct my peg teeth, and I never thought I would ever smile confidently in my life until I got them. I've had multiple fillings and cleanings, and my sister has had many root canals with them, and my dad getting almost every dental procedure possible from them. The receptionist, Lisa, is incredibly accommodating and tries her best to get you the attention and help you need, especially when dealing with insurance companies. The office itself is quaint and comforting. I've been to some terrible dentists in my life, and I'm honestly terrified of what to do if Dr. Novak ever retires!!

The doctor is a fraud and I only realized this until after getting a botched (and probably…read moreunecessary) filling. The first time she did the filling, she recommended I needed it. So I did it and after that-- I never stopped feeling discomfort and pain. When I went back for a cleaning I reported my tooth was still hurting and was scheduled to re do that filling. After the second time, I felt even more pain and realized the filling was not done properly and the filling chipped off. I went back a THIRD time-- explained that there seems to be something chipped and was told she saw an infection in the x-ray and that I needed a root canal (not covered by insurance)... I couldn't believe it. So, I went to AN ENDODONTIST-- paid out of pocket and was told that based on a thorough evaluation and x-rays, I did not need a root canal. I then went to another dentist and they too said, "there is no infection". Please get a second opinion before you agree to anything this doctor recommends. Two stars--- because the Dental Hygenist that cleaned my teeth was EXCELLENT!

Good dentist, but hold on to your wallet! I was quoted over the phone $90 to re-cement a crown…read more When I checked out, the bill was $145, inc. $75 for a "Limited oral evaluation" (which meant he poked around in my mouth for 90 seconds before putting the crown back in). Now, doesn't he always do that when re-cementing a crown? So why wasn't I just quoted that price? On the way out, I was also quoted a price of $319 for a cleaning (!?). This included the "full mouth x-rays", which I was told are MANDATORY. For anyone who doesn't know, this are x-rays of EVERY SINGLE INDIVIDUAL TOOTH, not the "bite wing" x-rays that most dentists give. For anyone who doesn't know, almost no one needs x-rays of EVERY SINGLE INDIVIDUAL TOOTH, unless there's something going horribly wrong in your entire mouth, but I know there are some dentists out there who try to force it on people. Oh, & he'd already told me that my teeth looked fine (which I pretty much knew, being obsessive about home dental care), so why should I be forced to have x-rays of EVERY SINGLE TOOTH??? Sorry if I'm ranting, but $319 for a cleaning?? That includes stuff you don't need, or want? And you don't have a choice????!

I received an e-mail on Monday reminding me of my dental appointment with Dr. Hadar for Wednesday…read moreat 2 pm. I double checked my calendar and sure enough I already had it in there. Yesterday (Tuesday) I get a voice mail from Shannon saying "His this is Shannon calling from Dr. Hadar's office confirming your appointment at 3 and 3:30 for (mumble mumble)." I listen to the voice mail 4 times and ask colleagues to interpret the 'mumble mumble' but to no avail. I call Shannon back saying I'm calling to verify this 3 pm appointment. Me: Hi just calling to verify this appointment is at 3 and not at 2? Shannon: No it's at 3 pm. Me: Are you sure, b/c my calendar says 2 and e-mail says 2, but you're saying 3. Shannon: No it's 3, that's strange. I don't know why the system is doing that. Me: What is this appointment at 3:30 for again, I don't remember. Shannon: Oh that's for *mumble mumble*. Me: Excuse me? Shannon: Hold. (time passes) Shannon: Disregard that, you're set for 3 tomorrow. Me: You sure about that? Shannon: Yep. Me: Ok... So it's Wednesday and the phone rings at 2:22. Me: Hello? Woman: Hi this is ___ from Dr. Haddar's office you had an appointment today at 2. (I don't remember her name because at this point I lose it) Me: Are you fucking kidding me? Her: Sir? Me: Are you fucking serious? I had this appointment in my calendar for 2, your computer e-mailed me for 2 and the person yesterday said it was at 3. Her: It's ok you can still... Me: NO! What the fuck? I asked her three fucking times if she was sure it's at 3 and she said yes. Her: But.. Me: I'm not putting up with this bullshit anymore. *I hang up* Nobody ever called me back and I'm still wondering what the mumble mumble was.