Definitely a deep tissue message!! Did the 90 min couple message $200, was not bad. Have to pay…read moreupfront and they prefer cash. The room was chilly and the beds were not heated either. There is no place to store your belongings so I was nervous when they kept opening the door especially when you're half naked. I wish they spent more time messaging my hands and feet though. Walk ins welcome and appointments are available anytime.

They do a really wonderful job here and listen to your needs unlike many other massage places I've…read morebeen to in Reno. They prefer cash but take credit cards.

I've completed 8 sessions with Jun so far, and I've experienced noticeable improvement after each…read morevisit. I had ongoing issues such as sleep problems, leg numbness, lower back pain, and the typical tension in my neck and shoulders. These were persistent sub-health conditions that had been affecting me for quite some time. With each session, I've felt gradual but clear improvements. My sleep has improved, the numbness in my legs has decreased, and the tension in my lower back, neck, and shoulders has eased significantly. Overall, my body feels more relaxed, stronger, and more balanced. What I really appreciate is that the treatment seems to focus on addressing the root cause rather than just providing temporary relief. It's a gradual process, but the consistent progress week by week gives me a lot of confidence.

I've been to this massage spa multiple times, and this is the first time I've ever experienced…read moresomething like this. Unfortunately, this experience completely changed my opinion of your business. Before I came in, I specifically called to ask if there was an available female therapist for a 90-minute massage. The receptionist confirmed that both were available, so I made the trip expecting exactly what I had requested. When I arrived, I was suddenly told that only a 60-minute massage was available. I reminded the receptionist that I had called ahead and was assured that a 90-minute appointment with a female therapist was available. I was disappointed, but I agreed to move forward anyway. A couple walked in and requested a 90-minute massage, and they were accommodated immediately. That made the situation feel incredibly unfair. If 90-minute appointments were available for them, why wasn't the same courtesy extended to me after I had called ahead and confirmed my appointment? Eventually, I was told they could accommodate my 90-minute massage after all. However, what happened next was completely unacceptable. A few minutes after I was taken to the room and had already undressed, a male therapist walked into my room(which the receptionist never mentioned regarding this). I had specifically requested a female therapist because that is what I am comfortable with, and that request had already been confirmed over the phone. At that moment, I felt embarrassed, shocked, and completely disrespected. My privacy and dignity were not respected. When the male therapist walked out of the room, he left the door open while I was completely naked on the massage table. It was extremely uncomfortable and unprofessional. It made me feel exposed and distracted. Privacy and respect should always be a priority during a massage. To make matters even worse, the receptionist later told me that the only female therapist who was available for a 60-minute massage had already gone home. That was incredibly frustrating. If she had simply told me from the beginning that the 90-minute massage would be with a male therapist, I would have chosen the 60-minute massage with the female therapist instead. I was never given that option. The communication in English was very poor, which made the situation even more confusing. You should hire a receptionist who can communicate clearly in English and explain the available options properly so customers can make an informed decision. Better communication could have prevented this entire situation. As a returning customer, I expected professionalism, respect, and clear communication. Instead, I experienced confusion, inconsistent information, and a complete disregard for my clearly stated preference. No customer should have to go through something like this, especially after taking the time to call ahead and confirm the details before arriving. I understand that mistakes can happen, but what matters is how a business handles them. Unfortunately, this situation was handled very poorly. I left feeling frustrated, disrespected, and as though my time and comfort didn't matter. Because of this experience, I have lost confidence in your business. It's disappointing because I had trusted your spa enough to return multiple times, but after this experience, I will not be coming back. I also cannot recommend your massage spa to my friends, family, or anyone looking for a professional and respectful experience. I genuinely hope you take customer feedback seriously and improve your scheduling, communication, and respect for customers' preferences and privacy so that no one else has to experience what I did. This visit was incredibly disappointing. You wasted my time, and more importantly, you failed to respect my privacy and dignity as a customer.

Visiting from out of town. Checked YELP records and find ROM. Called up and scheduled three One…read moreHour foot messages. We arrived early. Were brought in a little late so we were each comped a milk foot bath. Much appreciated. The three of us were taken into the same room. At first there was confusion with the masseuses but it was ironed out quickly. David was my person and he was excellent. Responded to my requests and adjusted pressure quickly. We all enjoyed our one hour foot messages and we will definitely be back. One recommendation is to play music to cover up the front door alarm and talking in the reception area. Definitely try this place it was a success for the three of us. Being cash as it's $3.00 extra for credit card us. See you next time.

The massage was not tailored to my needs. I asked for less pressure but was not adjusted. I found…read morethe massage to be painful and stressful. I was sore for a day or two afterwards.

Very poor experience. Paid up front for 60 minute massage then received massage for on 45 minutes…read more When I looked at the clock I told my massage therapist it had only been 45 minutes. She then told me I was lying. Massage itself was not good. Very soft and at times I could barely feel it. Therapist then demanded a $20 tip after I offered $10? Worst massage experience I have ever had. Will never go back or recommend. BEWARE

Very nice greeting. Though the reception area is not much to brag about. The massage was…read moreexcellent and all my knots melted away. Thank you!

This was the worst massage I've ever had. I enjoy receiving massages, specially deep tissue. I…read morefrequent the better spas in town but figured I'd give this one a try since I had just visited the new bagel place days before. Unfortunately, the masseuse lacked the skills to perform a massage. I received a massage through the blanket for 20 minutes with mostly her elbows and then when she finally took the blanket off my underwear was pull down from my glutes. She pinched my neck with her nails and I that's all I could handle. She charged me $50 for 30 minutes and asked where her tip was. I cannot recommend this place!

My partner and I have been going to Reno Massage Tree weekly for the past few months, and we…read moreabsolutely love it here! We've had the pleasure of working with all three massage therapists, and each one brings such a unique and incredible style of massage to the table. No matter who you see, you're in the best hands. The owner is the sweetest person ever--she truly goes above and beyond to make sure you leave feeling better and happier than when you came in. She has such a fun, kind-hearted soul, and it's clear how much she cares about every single client. We're extremely grateful for this place, not only for the quality of the massages, but also for how accommodating they are with our crazy, busy schedules. They've always done their best to get us in last minute, and even later if needed, which we deeply appreciate. Thank you for all that you do. We love you so much, Reno Massage Tree!

Very professional massage. Business was clean and inviting. I was greeted in a prompt fashion and…read morereceived excellent service. I will be back again. Highly recommend.

Very nice Clean Place excellent Massage Treatments Friendly Staff also !…read more Next time I visit Reno I'll be sure to revisit Tokyo Massage again

Website said walk ins welcome, so we called to confirm. Woman who picked up the phone said walk ins…read morewelcome also. We decided to drive over and get some massages. We walked in, and the signs state massages by appointment only. After a second, a woman walked out into the lobby and said, "Sorry, busy. One work[er]." Decided to try this place against other bad reviews, and unfortunately, the bad reviews were accurate. Not worth a visit.

Would give it zero if I could, not as advertised, mediocre massage at best! Left the room 3 times,…read moresaid I was over my paid for time and then wanted more money. Rip off