I was quoted $320 for the job, but was charged $494 with no communication about the additional charges or equipment needed. I was told "the quote is just an estimate and they don't know what's needed until they arrive", which I understood from the beginning but I would have appreciated a heads-up of additional costs - especially that high. I wasn't given the option to approve or decline the added costs, and I would have declined had I been called. On top of that, they arrived 7 hours later than my scheduled pickup time. While they did mention being behind that morning, I had no idea that meant a delay of a full 7 hours, and clearer communication would have made a big difference. Overall, the lack of transparency and poor communication made this a very frustrating experience and I will not be using them again. It feels yucky and scammy. Lastly, I'll mention they said they could "return" the car to it's original location and cancel the job for a cancellation fee of $140. So, I'm left with the "choice" of leaving the extra charge of $180, (already ran my card) for the job. OR an extra $140 for essentially ~no~ completion of the job. Just try someone else or be weary of extra fees with no call. Hope everyone's having a great day... better than mine :) read more

I'd give it 0 stars if I could, told me it was going to be 45 mins, ended up taking over 3 hours of me waiting. Didn't even care to call and give me a heads up or notice that they were going to be not a little late, but over 3 hours late. Second they overcharged, called another place and said they would've done it for $130 while hook em up was $175. F**** tow truck companies, especially this one. If you're going to pay make sure to pay cash with them so they don't have your card, because they'll ask you to prepay before the tow. read more

Dragged my 2006 Ford Five Hundred (150K miles) out of cold storage this year, only to find out that the battery was totally shot. Being pretty new to the area I called Brian from Hook Em' Up Towing for a quick jump to get me to a spot where I could buy and replace the battery. Brian got there right on time, jumped the battery, and offered some solid advice and equipment I might want to consider getting for battery repair. Lo and behold, my air on a tire was so low that on the way to Autozone my tire blows out. I head to the nearest gas station, call Brian back to help with a tire change and he (thankfully) has an open schedule. He gets there, jacks my car up, takes the tire off, and notices my spare has a minor leak. He heads into the gas station, picks up some sealant, and adds it to the spare before getting it on the car. After filling all the tires again, he jumps the battery one more time and I'm on my way. If you are in Nashville and need some roadside assistance, you can't do better than Hook Em' Up Towing. Great family-based service at a reasonable price. read more

Hook Em' Up Towing - Towing Near Me - Nashville, Tennessee

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They went above and beyond, under terrible conditions, definitely recommend. good people

Terrible service, awful experience, and inept woman representing this "business", identifying herself as the "wife" of owner who "helps him". I too, was told a specific time frame where my vehicle would be picked up and Amanda (wife) called after midnight to let us know tow driver was finally there...SIX HOURS LATER. Whoever picked up my car damaged it by driving it through the tree branches lining the mechanic parking lot when they left the car. Of course, not on purpose but it happened. Because it was after midnight, no one was there to receive the car as expected, either. When I called Amanda the next day, she said her "boss" (i.e. Brian/husband) was at lunch and would call back, but of course, never did. I also sent two emails, not responded to, because "We don't take emails from the outside". Huh??? When I called again Amanda became flustered and combative. Rather than simply assisting me with relevant information (documentation, insurance, evidence) as a professional would, she hung up the phone and then blocked my number and social media, like a teenager would. Is this a real company? Do they own their trucks? It's a shame a local "business" would do this, as I thought it would be nice to support a small one, but instead I have to sue and make sure as many people as possible know to take their money elsewhere. Lesson learned. Please check out other legitimate towing companies with professional credentials and real staff/dispatchers answering their calls who understand how to answer questions without making them up as they go and arguing with the customers who paid them. read more

I highly recommend took Hook 'Em Up towing if you are ever in the need of a towing service. They are polite, responsive and reliable! Can't say enough good things! read more

If I could rate this company a negative 10 I would. They are unresponsive, poor communication, rude, hangs up in your face and runs their business out of their home. Is that even legal? Does not have the exact change amount. Not to mention rude and also racially profiles. If you are any other race then white then I am sorry to tell you, you will not receive the best help. Also damaged my car getting it off of the tow truck. Did not feel safe coming to their home I ended up having two call the police. Highly DO NOT recommend. SAVE YOUR COINS and go with someone else more professional. read more

Brian and his wife did a great job and were very nice! Would definitely recommend for all car needs.

Amazing company! Called for a tow because my car wouldn't start. Not only were they able to meet me 45 minutes from when I placed the initial call, they knew what was wrong with my car and fixed it right there in the parking lot. They were also friendly, informative and I felt comfortable with them. After reading reviews of the other tow truck companies in town I was afraid to call any of them but thankfully made a great choice with Hook Em' Up Towing. read more

I was by myself with my dog...battery died in my car. The owner arrived within twenty minutes! Very professional throughout the visit. Took the extra time to clean my battery from erosion, to test the status of my battery. Got it up and running. Highly recommend this company! read more