Last thing I wanted to happen on my way to Vermont is to blow a tire on the highway, but there I…read morewas at 8:45 am on a Friday. I got the spare on (shout out to NH Safety Patrol) and I could not drive the rest of the trip to VT (and back to MA) on it. I called the first place, this location, that came up on my phone and I was told to come on in and they could get me up in running. I was out in an hour and consider myself lucky that my tire blew near civilization and this place, less than 5 miles from where I broke down.

Went in at 9 AM for tire change. It was done without an appointment. Everything was done with a…read moregood quality and didn't cost much what I liked about it is they do a tire change even though if you don't buy it from them.

Stay away........used to be a regular, then management changed, dishonesty has…read moreconsequences...........

I was in need of a newer car. I found one on Adam's Auto Care website that met my needs and then…read moresome. I called on Friday January 30th to see if it was still available. I was able to go right down and test drive it. I called back on Monday to let Jordan know that I would like to purchase the car, I asked about financing options. He directed me to the website to fill out the application there. I was approved that afternoon. I went down on Tuesday February 3rd to finalize the sale and pick up my new to me car. There are so many more checks and balances that have to happen on the banks part with all the identity theft and issues with AI in these areas there were some challenges on my part to get documents the bank would accept. Jordan and Amanda were so helpful and apologetic that it was taking so long. I absolutely appreciate them going above and beyond to help me through this process. I highly recommend looking here first if you are in need of a new to you car. Marilyn Nylen

Tried to be a loyal customer. Like the mechanics and their work is unmatched. Go to pay the bill on…read more3 occasions and there is a charge of $30.00 foe shop supplies on all 3 occasions. I understand that there are certain items that need to be charged for under this category I've experienced this at other shops but not virtually 30% of the bill. Needless to say I am done there. Would not recommend this shop unless you are willing to spend $30 to get in the door.

First, I'd like to say mechanics get a bad rap from only a few. It's hard work to be a stella auto…read moremechanic. It's hot, it's cold, it's dirty, customers usually don't know jack and are suspicious and hate paying big bucks usually via ignorance and the story goes on and on. If you find a stella shop stick with it and gift them occasionally. Began having service done at the PP a little over a year ago. Reason: I had a 2010 Ford Fusion inspected at another local garage and some additional service requested. I was satisfied for the most part. But one thing stood out from the service. I requested a transmission fluid and filter change. The owner said he would not recco it until I had the Trans cooling line replaced as it was leaking. Total line and replacement cost was $650.00. I fell out of bed! The section of the line that was leaking was a small rubber section at the radiator. This is a long dual line with a 6" rubber section. Very expensive and labor to install. He showed me where it was leaking. I passed on the line. The car is 12 yrs old. I won't keep it more than 2 more yrs. then another car purchase that's 2 yrs or less old. With that in mind on to a 2nd opinion. I ended up two wks later at the recommendation of my son at the PP. I explain. He gets his LED headlamp and looks down at the line. Oh I see it. Small leak. I can replace another rubber section that will last as long as you have the car. $100! He asks when was the last time you changed the trans fluid. Never! I'll change it for you if you waive any issues after the change. I say why? He explains. I don't get the trans change. I still think why? A couple of wks later on YouTube my favorite Scotty Kilner the Toyota/Lexus guy (most reliable cars ever made) made a video on why not to change trans fluid if you never changed it over 100K miles. I look further and it's true. You should not. If you do save the old fluid. These guys at the PP know their stuff. They realized and were in sympathy of my thoughts: it's an old car and it's going soon. Some places only repair how the OEM engineers designed it and some improvise. Which way is correct? As a matter of (fact) it depends on the issue and the age of the car; Secondly, the original design is not always the best way or the only way to repair; (watch Ray Rainman on YouTube); Thirdly, if another way is just as good or better and you can save the customer hard earned cash, that's just good business sense and a win-win for all. Few think outside the box while others just follow the original design. This one thing as well as quality service, won my business.

Ed was very knowledgeable and willing to drop everything to help me out when I needed a car looked…read moreat that I was going to buy in the area. Great customer service skills, flexibility, and know how are not always easy to find, but Ed has them. Thanks again.

Ed's a great guy and very knowledgeable on all autos. In 15 years he has take car of our 'fleet'…read more(between my my, wife and childrens cars). - Honda, GMC, Dodge, Ford, Saab, Mercedes. New building owner forced relocation to Hooksett. Phone still works but a longer way to drive.

My Toyota Matrix was having engine problems and Auto Care Plus gave me an appointment that morning…read more The staff gave me transportation home and back. The engine was fixed and the car was running great. Excellent service, a very helpful staff and at a very reasonable price. I highly recommend Auto Care Plus Hooksett

I was able to schedule our car for service the same day. I was able to use one of the rental cars…read morewhile the work was being done and I was informed when they brought the car in and looked it over. They sent pictures and found another item that needed replacement and asked if I wanted to add that to the repairs. Once the technician started on the work I received a text and when the work was done I received second. I was given the final bill and it was very reasonable based on the amount of work that was accomplished. I highly recommend using this shop for all of your car repairs.

This is my second experience with Crash Champions in Hooksett and I can't say enough great things…read moreabout them. Lindsy and the front office staff have exemplary communication and follow through. The work itself is part excellence. They may take a little longer but I won't take any of my vehicles anywhere else if autobody is needed.

First they explained everything upfront of what was expected! Second the informed me every two…read moredays of the progress up to when it was done! When I went there for a question they treated me great! They also finished earlier than expected, which was a great surprise! Lastly the car came out great! Paint color matches and looks like new! I would 100% recommend this place to anyone that needs to repair the body of their car!!

I am pleased with service I retrieved. Everyone was polite…read more My car had a tire rotation & brakes were checked. I needed a sensor for a back tire. The cost wasn't too bad. I waited in the lounge area & watched a movie. Within 2 hours it was done. The only thing with staying there was seeing a chuck-filled garbage can nobody cared to notice. It was not something I would have enjoyed to look at or be near it. Otherwise, I'd go back for service again.

We decided to bring out car here for an oil change, rather than our regular mechanic because it is…read moreclose by and an easy job. We dropped it off on a Weds night for a 7:30 appt on Thurs. We went to pick it up at 3:30pm and it was still on the lift. We had tried calling, but the phones were out. My husband went inside to ask about how long, and the reprentative, Rob was looking at his phone and didn't even look up right away. When he did, he rudely asked "can I help you?". Sorry to bother you during your phone surfing time, but don't you work there??? Not only was a simple oil change over $100, but the service was terrible. We will not be going back.

Phil is fair, prompt, and reliable -- he's sometimes the only one at the shop, so if you call and…read moreget no answer that's why but he'll get right back to you. Phil has been fixing cars for decades, so it's hard to find someone with more experience. Admittedly, I've known Phil for about 20 years since he was my coach at Manchester North Little League, and I do all I can to get my vehicles in his hands. The shop has a rougher exterior, but it's a place you can trust and Phil is quite the character, so save a little time to chat him up, you'll be glad you did.

I brought my vehicle in to this shop after a long road trip from Austin, Texas and the service was…read morephenomenal. I had all new shocks installed as well as had my water pump and flex exhaust pipe replaced. He rotated the tires and repacked all of the bearings while performing an oil change on the vehicle. Phil, my mechanic, worked at an arduous pace all day, stopping only to eat lunch with me at a great local sub shop. I had a great experience with this shop's friendly staff and so did my wallet considering their prices came in well below those of their competition. I had a great experience at this shop and I would recommend it to anyone in the area!

WARNING: SCAMMED BY RV DEALERSHIP…read more I was sold a 2022 Jayco RV that was advertised as "like new" and "fully functional." I paid $12,000 and made it clear I was new to RV ownership--thinking honesty would be met with integrity. I was so wrong. They offered "free delivery and setup" with a walkthrough. What I got? A guy who could barely park the RV (under 24 feet), no walkthrough, and no power cord--then he vanished. It was 98° and I had no electricity, no AC, no water. When I called, they told me "RVs don't come with power cords." When Amazon finally delivered one, I plugged it in... and WATER POURED OUT of the RV. The entire water heater was cracked. THAT'S why they didn't include a cord or setup--it would've been discovered instantly. When I contacted them, they: Insulted me Told me it's not their problem I'm a "newbie" Refused ANY refund And threatened to press harassment charges if I contacted them again They had the nerve to admit they knew it was defective before selling it! That's not all: Awning = broken Kitchen sink = broken TV = missing Multiple undisclosed defects They preyed on my inexperience, lied about the RV, and tried to intimidate me into silence. If you're a first-time buyer or shopping for an RV--do not trust a word they say. Get everything in writing, and assume you're walking into a scam. #RVScam #JaycoRV #RVNightmare #ConsumerFraud #RVLife #BuyerBeware #RVAdvice #RVCommunity #RVNewbie #RVFail #ScamAlert #RVDealershipFraud

very upsetting when I was told a car would be held for me while I close on a loan and then it's…read moregone and sold and I don't even get a phone call just ignored when I try to call for 3 days wow lemonade stand antics

My husband and I have been through the stressful process of applying for finance to purchase a…read morevehicle when our credit wasn't so good. This time, we had no trade in, and limited funds for a down payment due to recent illness and missing work, but we needed a vehicle, so we were nudged online from Merchants in Hooksett, NH to come by. We were assured that it would be different there, but we were still hesitant. It was different. Right out of the gate we were greeted by a young salesman who wasn't pushy at all. He led us through each step without making us feel like any minute we'd be let down. Everyone in there treated us with complete respect. Especially, the salesman, Toby P. Signing papers was also a breeze with lots of help from the young man who went out of his way to make that process quick and simple for us. Not only was the experience of getting through the money process simple, honest, and stressless, but we drove out of there with the car we actually wanted to begin with. The cars there are clean and well maintained, many with very low mileage. I love my new car! I highly recommend this place! Thank you everyone there at Merchant Auto! Doris

I got a car from these people and was told after a year they'd take it back and get me upgraded to…read morea better car, within that year the car they sold me was nothing but problems, it's a 2021 Mitsubishi outlander that had 30k on the odo, I had to replace the cat sensors, a O2 sensor inside the cabin, had to fix a transmission leak and now I have to fix the catalytic converter since they didn't have the decency to tell me it was a aftermarket part instead of a OEM. These people are some of the worst car dealership I've worked with, I think I even preferred Tim's truck Capitol or Dan o Brian.