Yes, I totally love this place. It has parking in the back and it is one of the most clean and…read morebeautiful indoor play place. They all start nice and with time deteriorate and begins to look gloomy. The owner Michelle is very nice and the staff is very friendly and the place is always clean and it keeps improving. They added a play area for toddlers and babies. They have the go carts and arcade games that makes it different than any other play place around. They also offer birthday parties, which are amazing. We love this place.

Visited today for my daughter's birthday. I explained at the front desk that my child who uses a…read morewheelchair would not be participating, only my younger daughter would. Despite this, I was still charged full price for her. The situation became even more upsetting afterward. We had to wait for Access-A-Ride for pickup, and the manager (an older woman at the front desk) told us we could not wait inside because someone had rented out the entire building. She repeatedly told us to leave and insisted we wait outside. She also did not want my 7-year-old to use the restroom while we waited. As a parent of a child with a disability, this was extremely disappointing and felt very unaccommodating. The lack of empathy and professionalism from management was disheartening, especially on a child's birthday. I hope the business improves its customer service and becomes more understanding toward families with special needs.

I'm always in search of newer and better indoor playground. Royal Magic Castle has got to rank in…read morethe current top 2 or 3. Huge modern play area, sand room, laser tag and arcade room including claw machines. The admission price is a bit pricey compared to others, open play costs $42.99 + tax for kids 3 feet and taller and 1 adult. Additional adults cost $18.99 each. It does include unlimited time as others are usually 2 hours max and it includes laser tag. Place is very large, has drinks and a small gift shop (toys, gifts etc). Place is modern and clean for now... until the next new indoor playground ground opens up.

Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.

We recently hosted my daughter's birthday party at Happy Beez, and I cannot recommend them enough!…read moreThe team did a wonderful job setting up the entire space, making it look beautiful and ensuring we felt right at home from the moment we walked in. A huge thank you to Tommy and his partner they were incredibly attentive to every detail and took amazing care of both our family and our guests. We've returned many times during regular hours since the party, and they never disappoint. If you're looking for a clean, welcoming, and well managed indoor playground in NYC, this is it!

I had my son's 2nd birthday party here. The staff is very nice and accommodating. They had…read moreEVERYTHING that they said they were going to provide and it was just perfect. I truly didn't worry about anything but the cake. The decorations were nice and just what I wanted. The place itself is on the smaller side , but great for the smaller children. Everyone had a blast , adults included. Such a great experience and wonderful memories were made. I would definitely have another party here.

My niecy poo's birthday party was hosted here. We had the place all to ourselves and the kids had a…read moreball. Perfect place for kids to play. Clean space, pleasant service, staff were very attentive. Had their iced peppermint latte, which gave me the energy to keep up with these kids haha. It was tasty I would take my kids here again, if in the area.

Great space for a toddler to play. A bit on the smaller and crowded side but if you go right when…read moreit opens, it won't be many people. Although I don't think they should be charging for adults, the space is decent for kids to play.

Was trying new indoor playground for my 2 little boys. This is one of the smaller playgrounds. You…read morehave to reserve a time slot online and it's auto 1.5hours of play time. The reason for the low review is the concern of safety of my kids. This place is not that big and it gets really crowded with kids and parents. I highly do not recommend kids under 2 unless you going to be a hawk and shield that baby. There are kids from all age groups and some of them are rough or clumsy players. The ball pit right in front of the door is not for jumping in. There is not enough balls so when you jump you can easily step on one of the balls and slip. I seen a lot of kids have accidents. Also the platforms are matted but it is still pretty hard. I saw one kid jump from the platform to the ground and she landed on one of the balls, slipped and knocked her chin on the platform block. Boy she was not happy. The square sponge pit I totally do not understand. The pit is small, deep and there's a giant pole right in the middle. The trampoline is small. You have to be careful especially if it's more than 3 kids as they will start jumping on top of each other. If you have younger kids you do have to watch them. When it is too crowded I would not recommend coming here.

I came here for open play on a Sunday afternoon and we had a good time. It was $20 for 90 mins and…read moreit was worth it. My daughter and her cousins had a great time. However, it is for kids three and up in my opinion. My 2 year old cousin was too short to really enjoy the play structures. My 5 year old daughter loved it and didnt want to leave. My 2 year old cousin got one of the kiddie goody bags that came with a balloon. He had a blast with that and was perfect for his age. There was a lot of parking right in front. The place was so cute and clean. They had trampolines, slides and play structures. I would definitely come back and would love to have a birthday party here in the future. They have bunch of themes and it's super cute!

This place was the worst! My sister was told she can pay for an extra hour and they agreed. On the…read moreday of the party they told her she couldnt do it anymore because they booked another party after my nephew's party. Then 30-40 mins before the party was supposed to end they came in the room with trash bags and started to clean up WHEN THE PARTY WASNT OVER! They RUINED the whole end of the party. Left a bad taste in our mouths, NEVER AGAIN!!

I NORMALLY DONT TAKE TIME TO WRITE REVIEWS BUT KIDZ FUN PALACE IS SO UNPROFESSIONAL I HAD TO. This…read moreplace gets 0 stars if I could. Service is horrible and it's the size of a shoe box. I had my toddler party here over the weekend thinking it was I'll be ok for small children, the employee who did the original contract agreed upon one price with us being able to pay for an additional hour when I arrived the day of however the day of the party they stated unfortunately it was promised to another and we can no longer stay later. Now I had 2 hours to get things together and my family and friends to enjoy even though it takes 20-40 mins to find parking. They immediately take all your shoes in bags even my baby even though he wasn't walking . They stated we couldn't go to the party room without giving up our shoes. They wouldn't give option to buy juice for my guest or plates or cups or anything. they recommended we buy from the supermarket across the street. HORRIBLE!!! The final straw was they came into the room 2 minutes before the 2nd hour and started packing up my personal belonging and stacking chairs. Stay far away from this place on 35-38 junction Blvd. I will never be going to this place again. For all this head to Billy Beez.

Great Spot for Kids to Play and Have Fun!…read more My daughter loves coming here on her days off from school! There are plenty of activities and a good variety of play sets to keep kids entertained. The price is very reasonable--just $20 for two hours of playtime. The place is clean, although some of the equipment feels a bit old. A few machines were broken, but the staff does their best to fix them so the kids can still enjoy them. Overall, it's a great spot for kids to burn off energy and pass the time. Weekends can get really crowded, so for a better experience, I recommend going on weekday mornings or early on weekends. Definitely avoid peak hours in the afternoon, especially around 3 PM.

Another solid visit. Got here at 6pm on a Sunday evening for a quick play. Place could be a little…read morecleaner tonight but still very good overall.

I came to this indoor playground with my two toddlers and niece expecting them to have a great time…read moreand thinking that it was a safe space. Beginning with the play area, there are many spots that aren't properly secured which caused my niece to fall on the right side of the steps where there was a net that wasn't secured and she fell through and got hurt. My toddler went into panic as he saw my niece falling under the steps, as well as my two year old niece was very scared and upset. Initially we had went in hopes to play in the back area where they have the arcade games and many of them weren't in service. The token machines weren't working either. They had many piled up in one area and then across they had a deflated bouncy house which is extremely dangerous for children. My toddlers wanted to run on it as if it was a mat and I was able to correct it and tell them that wasn't safe. There are other children who's parents don't follow them around who would most likely be running on top of it too. It should be closed off to avoid any children to run on it. There are also exposed cables in the back area. There were 4 staff members and all of them were behind the desk just chatting. I think there should be at least one in the back area observing and someone making sure that the place is clean. The bathroom is filthy! There was no soap and paper towels to dry our hands. The toilet was dirty, the play areas are dirty as well. Never again! Avoid at all costs!

This is probably the most disgusting playground Ive ever been too- I had two hour pass, and didn't…read morelast more than 30 minutes and left. Its so run down and unsafe for children so many potential areas for kids to get hurt or injure themselves!!!! The people at the front just spend time talking or on phones. The arcade in the back all shut down, the bouncy house looked like a death trap, and all the nets had some areas where children could end up strangled!!! See photos, they speak for themselves!!! Dont endanger your child here!