Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.

I'm always in search of newer and better indoor playground. Royal Magic Castle has got to rank in…read morethe current top 2 or 3. Huge modern play area, sand room, laser tag and arcade room including claw machines. The admission price is a bit pricey compared to others, open play costs $42.99 + tax for kids 3 feet and taller and 1 adult. Additional adults cost $18.99 each. It does include unlimited time as others are usually 2 hours max and it includes laser tag. Place is very large, has drinks and a small gift shop (toys, gifts etc). Place is modern and clean for now... until the next new indoor playground ground opens up.

We recently hosted my daughter's birthday party at Happy Beez, and I cannot recommend them enough!…read moreThe team did a wonderful job setting up the entire space, making it look beautiful and ensuring we felt right at home from the moment we walked in. A huge thank you to Tommy and his partner they were incredibly attentive to every detail and took amazing care of both our family and our guests. We've returned many times during regular hours since the party, and they never disappoint. If you're looking for a clean, welcoming, and well managed indoor playground in NYC, this is it!

I had my son's 2nd birthday party here. The staff is very nice and accommodating. They had…read moreEVERYTHING that they said they were going to provide and it was just perfect. I truly didn't worry about anything but the cake. The decorations were nice and just what I wanted. The place itself is on the smaller side , but great for the smaller children. Everyone had a blast , adults included. Such a great experience and wonderful memories were made. I would definitely have another party here.

My niecy poo's birthday party was hosted here. We had the place all to ourselves and the kids had a…read moreball. Perfect place for kids to play. Clean space, pleasant service, staff were very attentive. Had their iced peppermint latte, which gave me the energy to keep up with these kids haha. It was tasty I would take my kids here again, if in the area.

Great space for a toddler to play. A bit on the smaller and crowded side but if you go right when…read moreit opens, it won't be many people. Although I don't think they should be charging for adults, the space is decent for kids to play.

Exceeded expectations. The staff covering our daughter's 3rd Birthday party was wonderful…read more The location was clean and organized.

Haven't been back to this place since at least 6 years ago. Brought my youngest here after her…read morestepping up ceremony on a Wednesday morning and was glad we were the only ones with the whole place to ourselves since kids still had school. Once you step into the place it had a funky smell but I guess you can't avoid that since everyone takes their shoes off and wears socks, this place is pretty old so yea ..... Anyways, some things have changed like the ball blaster is now gone and there used to be a second level where the ball pit was but it got replaced by a projector. You can see the wear and tear of the play place but it's still a fun location for young kids to enjoy and have birthday parties at.

This place was the worst! My sister was told she can pay for an extra hour and they agreed. On the…read moreday of the party they told her she couldnt do it anymore because they booked another party after my nephew's party. Then 30-40 mins before the party was supposed to end they came in the room with trash bags and started to clean up WHEN THE PARTY WASNT OVER! They RUINED the whole end of the party. Left a bad taste in our mouths, NEVER AGAIN!!

I NORMALLY DONT TAKE TIME TO WRITE REVIEWS BUT KIDZ FUN PALACE IS SO UNPROFESSIONAL I HAD TO. This…read moreplace gets 0 stars if I could. Service is horrible and it's the size of a shoe box. I had my toddler party here over the weekend thinking it was I'll be ok for small children, the employee who did the original contract agreed upon one price with us being able to pay for an additional hour when I arrived the day of however the day of the party they stated unfortunately it was promised to another and we can no longer stay later. Now I had 2 hours to get things together and my family and friends to enjoy even though it takes 20-40 mins to find parking. They immediately take all your shoes in bags even my baby even though he wasn't walking . They stated we couldn't go to the party room without giving up our shoes. They wouldn't give option to buy juice for my guest or plates or cups or anything. they recommended we buy from the supermarket across the street. HORRIBLE!!! The final straw was they came into the room 2 minutes before the 2nd hour and started packing up my personal belonging and stacking chairs. Stay far away from this place on 35-38 junction Blvd. I will never be going to this place again. For all this head to Billy Beez.

Great Spot for Kids to Play and Have Fun!…read more My daughter loves coming here on her days off from school! There are plenty of activities and a good variety of play sets to keep kids entertained. The price is very reasonable--just $20 for two hours of playtime. The place is clean, although some of the equipment feels a bit old. A few machines were broken, but the staff does their best to fix them so the kids can still enjoy them. Overall, it's a great spot for kids to burn off energy and pass the time. Weekends can get really crowded, so for a better experience, I recommend going on weekday mornings or early on weekends. Definitely avoid peak hours in the afternoon, especially around 3 PM.

Another solid visit. Got here at 6pm on a Sunday evening for a quick play. Place could be a little…read morecleaner tonight but still very good overall.